Which? response to the scale of Air India’s data breach

Gareth Shaw, Which? Head of Money, said:

“Air India customers will understandably be worried that their data has fallen into the hands of hackers who might try to exploit it, so it is vital that the company provides clear and timely updates to victims and supports them in taking steps to protect themselves.

“Anyone concerned they could be affected should be wary of unexpected phone calls, emails or fake ‘customer support’ messages popping up on social media regarding the breach, as scammers might try to take advantage of it. It’s also worth keeping a close eye on bank accounts and credit reports.

“While it looks unlikely that passwords have been stolen in this breach, Air India recommends customers should change their password as a precaution.”

– ENDS – 

Notes to editors

Which? advice regarding data breaches: https://www.which.co.uk/consumer-rights/advice/my-data-has-been-lost-what-are-my-rights

Which? advice on creating strong passwords: https://computing.which.co.uk/hc/en-gb/articles/360000818025-How-to-create-secure-passwords