Which? response to university complaints figures revealed by the BBC

Responding to university complaints figures revealed by the BBC, Richard Lloyd, Which? executive director, said:

“Students have the right to expect a high quality experience for their investment and if things go wrong their complaints must be heard to prevent the same thing happening again.

“Universities must comply with consumer protection legislation so students don’t face unfair changes to their course, and provide students with clear information about the terms of their offer before they accept a place.”


​Which?’s​ ‘Make complaints count’ campaign is calling on the Government to pledge to be the champion of students, parents and all users of public services by committing to:

  • Giving people a role in triggering inspections by regulators through their complaints
  • Giving people a unified public services ombudsman which can swiftly deal with their unresolved complaints
  • Giving people a voice by allowing representative groups to make super-complaints in our public services, as they do in private markets

People can support the campaign at www.which.co.uk/publicservices