Which? response to unsolicited messages being sent to Thomas Cook customers

Adam French, Which? Consumer Rights Expert, said:

“We’ve heard worrying stories of criminals trying to scam people affected by the collapse of Thomas Cook, so while the messages being sent by some banks might be well-meaning, this flawed approach will only be adding to the confusion customers are facing.

“Our advice is to ignore unsolicited calls and texts, and avoid sharing your card or bank details. Anyone looking to claim back the cost of their flight through their debit or credit card provider should contact their bank directly themselves.”


Notes to Editors: 

Full online story here – https://www.which.co.uk/news/2019/09/thomas-cook-refund-calls-and-messages-is-it-a-scam-or-the-real-deal/

Anyone waiting to claim a refund from Thomas Cook for a package holiday can only start doing so from this Monday – September 30 – when the Civil Aviation Authority sets up its service. Customers can get updates on thomascook.caa.co.uk

Thomas Cook Q&A – https://conversation.which.co.uk/travel-leisure/thomas-cook-collapse-questions-answers/

Link to CAA – https://www.caa.co.uk/consumers/

Report scams to Action Fraud – https://www.actionfraud.police.uk/reporting-fraud-and-cyber-crime