Energy giants brought down to size as challengers dominate Which?’s annual satisfaction survey

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Banks are denying reimbursement to innocent scam victims, despite new industry rules, warns Which?

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Which? reveals Sainsbury’s as the cheapest supermarket of 2019

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Energy giants brought down to size as challengers dominate Which?’s annual satisfaction survey

Small and medium-sized energy firms have cemented their place at the top of the rankings in the annual Which? customer satisfaction survey, while less impressive ratings left the biggest providers stuck among the also-rans yet again.  The consumer champion surveyed more than 8,000 people across the UK about their energy supplier and asked them to […]

“It is simply not good enough” Which? response to telecoms complaints data

Natalie Hitchins, Which? Head of Home Products and Services, said: “It is simply not good enough that broadband customers are still suffering from so many problems with their providers. With faults, service and provisioning issues making up nearly a third of these complaints, suppliers should now be dishing out automatic compensation – and Ofcom should […]

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Which? responds to new IPPR report – Not Cashless, But Less Cash

Jenny Ross, Which? Money Editor, said: “While digital payments have brought great benefit to countless consumers, it is crucial that a balance is found that also protects cash for all those reliant on it – instead of stripping people of this vital payment method. “With the cash landscape on the verge of collapse, it’s clear […]

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Banks are denying reimbursement to innocent scam victims, despite new industry rules, warns Which?

Which? is concerned by early signs that some of Britain’s biggest banks are refusing to reimburse blameless victims of devastating transfer fraud, despite the introduction of new industry standards intended to protect fraud victims. Banking customers lose life-changing sums every day through bank transfer scams – with Which? even hearing from a victim who lost […]

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Which? response to ICO Age Appropriate Design Code

Caroline Normand, Which? Director of Advocacy, said: “We have exposed serious security flaws with popular smart toys that would allow a hacker to access sensitive data or even contact a child directly through a speaker. “While it is positive that the code of conduct highlights issues with these products, children will still be at risk […]

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Consumer confusion around tax return expenses claims, warns Which?

Almost a third of people who do their own tax return could be paying more tax than they need to or risking a hefty fine from HMRC because they do not know what can be claimed, according to a Which? member survey. The consumer champion surveyed nearly 1,300 Which? members about their experiences of submitting […]

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Which? comments as Beales goes into administration

Adam French, Which? Consumer Rights Expert, said: “Beales falling into administration is the latest example of traditional high street retailers struggling to adapt to changing shopping habits. “While stores remain open, your consumer rights should be unaffected, but we would advise anyone with Beales gift vouchers to consider spending them as soon as possible. “If […]

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Which? reveals Sainsbury’s as the cheapest supermarket of 2019

Sainsbury’s has been crowned the cheapest supermarket of 2019, according to Which? research. The consumer group tracked thousands of branded grocery prices across six major supermarkets throughout 2019 to find out how much each shop was charging. Which? experts compiled a list of 53 common grocery items, from Andrex toilet tissue to Weetabix breakfast cereal, […]

Which? comments as thousands register fire-risk washing machines

Sue Davies, Head of Consumer Protection, Which?, said: “While Whirlpool has made progress with getting fire-risk washing machines out of people’s homes, there are still hundreds of thousands of dangerous machines that must be urgently traced. “The company should do the right thing and offer customers a refund, so people can get fire-risk machines out […]

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Blowing smoke – British Airways emitting more CO2 emissions per passenger than rival airlines

Flying with British Airways can increase CO2 emissions by up to 45 per cent per passenger when compared to rival airlines on the same UK routes, according to a new Which? Travel investigation. The consumer champion chose popular international routes from London which were well served by a variety of carriers to compare CO2 emissions […]