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Shoppers now looking for a small TV are being left disappointed by sets that consistently fail to deliver the sound, picture and capabilities of bigger and more expensive rivals, with the drop in quality so significant that Which? can no longer recommend buying one. The consumer champion tests hundreds of TVs each year, but has […]
Rory Boland, Which? Travel Editor, said: “There is pent up demand for travel and many people will welcome the opportunity to book a trip to the Canary Islands for some winter sun now it has been added to the travel corridor list, but holidaymakers should be cautious. “Only book if you can quarantine on your […]
Sue Davies, Head of Consumer Protection and Food Policy at Which?, said: “This announcement will be sure to cause confusion, particularly amongst the vulnerable and the shielding. Our own research showed that almost half of those who described themselves as situationally vulnerable in Wales during the previous lockdown had difficulty accessing the food and groceries […]
Which? is calling for the government to legislate to protect people from losing life-changing sums of money to bank transfer fraud, a crime that has already cost consumers £200 million in the first half of 2020 alone. In its response to the Treasury’s review of the payments landscape, the consumer champion has outlined how changes […]
Motorists risk having their car insurance premiums hiked simply by downloading a software update as insurers take an inconsistent approach to the issue, a new Which? investigation has found. The consumer champion was alerted to this emerging problem by Tesla Model 3 driver Chris Yearsley, who told his insurer LV that his car had received […]
Gareth Shaw, Head of Money at Which?, said: “The way that consumers are purchasing goods and services is changing, but millions of people still rely on cash. “However, industry mismanagement and a lack of action from the regulator has left the cash network seriously suffering and at risk of collapse. “The government’s payments review must […]
Natalie Hitchins, Head of Home Products and Services at Which?, said: “For many, energy bills will have significantly increased during lockdown, with the winter months set to cause them to rise even more. While the extension of the price cap will be a welcome relief for customers on standard or default tariffs, they are still […]
Natalie Hitchins, Head of Home Products and Services at Which?, said: “With energy bills expected to rise and tighter coronavirus restrictions returning to many parts of the country, it is good to see the regulator taking steps to protect vulnerable customers and ensure they can stay warm this winter. “Anyone facing financial difficulty or struggling […]
Boiler owners could be paying thousands of pounds over the odds for cover they don’t need, as new Which? research reveals nine in ten people would be better off paying as they go for repairs and services. The consumer champion asked more than 7,000 of its members about their experiences of boiler repairs and services, […]
Gareth Shaw, Head of Money at Which?, said: “While the FCA is rightly proposing guidance for firms to continue supporting customers struggling as a result of coronavirus, it’s very concerning that the regulator is no longer requiring insurers to proactively contact those who miss a payment. Customers missing payments are likely to be vulnerable, and […]