Fake reviews industry infiltrates Facebook and allows unscrupulous businesses to boost ratings, Which? finds

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Cutting consumer confusion - and costs - is key to cutting emissions, says Which? in COP26 report 

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The value of giving consumers control over how Facebook and Google use their data? £1.1 billion

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Safe as houses: Which? reveals the best and worst mortgage lenders

First Direct and Nationwide have come out on top in Which?’s annual mortgage lender survey, with both named Which? Recommended Providers (WRPs) for offering a combination of excellent customer service and consistently competitive rates.  With speculation that interest rate rises could be on the way, it is more important than ever that prospective homeowners and […]

Which? response as fully vaccinated UK travellers can visit the US from November 8

Rory Boland, Which? Travel Editor, said: “This announcement will provide much-needed clarity for those looking to travel to the US. However, it may be worth waiting a week or two to book your flights as prices tend to be highest immediately after countries open for tourism and then drop once the airlines have increased capacity […]


Which? responds as contactless card payment limits increase to £100

Gareth Shaw, Head of Which? Money, said: “The contactless limit increase reflects changes in consumer behaviour, with more people paying digitally than ever, particularly since the pandemic. “While paying with contactless offers great flexibility and convenience for many people, some may be wary about the significant increase – so it is encouraging to see some […]

Late fee and debt risk warnings absent as major retailers bombard online shoppers with Buy Now Pay Later, Which? investigation reveals

Online shoppers are being bombarded with Buy Now Pay Later (BNPL) payment options at the checkout, often with little or no information about late fees, credit checks and the risk of falling into debt, a Which? investigation of more than 100 major retailers has found. Which? looked at 111 of the biggest online retailers in […]

Birmingham-based business scoops coveted Which? Trusted Trader of the Year accolade at national awards

Finesse Windows Limited has scooped a coveted Which? Trusted Trader of the Year Award for their outstanding dedication to consumers and the local community.  Birmingham business Finesse saw off tough competition to win the accolade – its second win after having previously been awarded in 2017. The shortlist also included Bumblebee Plumbing & Heating Ltd, […]

In a year of staycations, National Trust Holidays scoops coveted Which? Award for excellent Covid-19 response

National Trust Holidays have scooped the win for Travel Brand of the Year in this year’s Which? Awards, reflecting the year of the staycation for holidaymakers.  Which? has announced the winners of its 2021 Which? Awards, with many big brands receiving an accolade due to their handling of the  Covid-19 pandemic. National Trust Holidays has […]

Which? responds to the news energy bills are forecast to rise by 30% in 2022

Adam French, Which? Consumer Rights Expert, said:  “With the energy price cap at a record high and predicted to rise further, many people will understandably be concerned about rising prices and the possibility of higher bills. “If you are concerned about struggling to pay higher bills, there is help available. Speak to your energy provider […]