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Neena Bhati, Which? Head of Campaigns, said: “These figures show major delays and cancellations have hit an 18-year high, causing huge suffering for passengers in their family and work lives and leaving trust in the industry at appallingly low levels. “The rail review has some big questions to answer and it’s vital that passengers benefit […]
Major hotel booking sites are still skewing search results, using pressure tactics and claiming false discounts despite a major clampdown, according to new Which? research. In February, Expedia, Booking.com, Trivago, Hotels.com, Agoda and Ebookers were all named and shamed by the Competition and Markets Authority (CMA) for employing unfair practices. The sites were ordered to […]
Four smoke alarms widely available online have completely failed to detect smoke in Which? tests, underlining concerns about how easy it is to unknowingly buy unsafe products through online marketplaces. The alarms were purchased from eBay and Wish. Each one was tested in fire settings involving wood, cotton, plastics and solvents. All of the alarms […]
Natalie Hitchins, Which? Head of Home Products and Services, said: “Which? research shows that battery life is critically important to smartphone users, so greater transparency about the impact of operating system updates will allow people to make more informed decisions and gain a necessary understanding of their devices. “We welcome today’s CMA announcement and Apple’s […]
Banks cannot delay tackling transfer fraud a single day longer, Which? is warning, as new research shows a staggering £674 a minute is lost to this devastating crime. The consumer champion is calling for all banks to urgently reassure their customers that they will be better protected against fraudsters by signing up to the new […]
Natalie Hitchins, Which? Head of Home Products and Services, said: “Any Virgin Media customers affected by this outage will understandably be annoyed and frustrated. The provider must urgently provide clarity about how things will be put right for those customers whose services have been affected. “We recently revealed that Virgin is the worst culprit […]
Kate Bevan, Editor of Which? Computing, said: “With uncertainty around the future of Huawei handsets, it’s important that retailers give people all of the necessary information required to make an informed buying decision – including the potential implications of changes to Android access. “It would be unacceptable for any consumer to find themselves in a […]
Gareth Shaw, Head of Money at Which?, said: “Millions of people are at risk of losing life-changing sums of money to fraudsters operating increasingly sophisticated scams. But they have little hope of getting their money back and victims are often deprived of justice, with our research showing fewer than one in 20 cases reported to […]
Caroline Normand, Which? Director of Policy, said: “The problem with chlorinated chicken and similar treatments is that they are too often used as a desperate attempt to make up for widespread safety problems in the US food production process, which can leave bacteria like salmonella to run rampant. “These lax standards are one of the […]
Kate Bevan, Editor of Which? Computing, said: “It’s unacceptable for consumers to be left without adequate security on their mobiles and Huawei owners will be seeking urgent reassurance that the safety of their devices will not be compromised “In this situation, your consumer rights are limited as there’s currently nothing faulty with these phones. However, […]