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Gareth Shaw, Head of Money at Which?, said: “While it’s vital that all businesses listen to government advice, the suspension of mobile bank branch services will be worrying for people in affected communities, particularly for elderly and vulnerable customers in rural areas who rely on cash to pay for basic goods. “Banks must urgently work […]
Adam French, Which? Consumer Rights Expert, said: “Few former customers will mourn the loss of BrightHouse which has been embroiled in a mis-selling scandal since 2017, however its imminent collapse will be concerning for employees and those still waiting to resolve claims against the firm. “If the retailer goes bust, an administrator is likely to […]
Adam French, Which? Consumer Rights Expert, said: “Impersonating legitimate organisations or government officials is a common tactic scammers use to reel in victims, and worryingly the coronavirus outbreak has created the perfect breeding ground for these types of scams. “The best way for consumers to protect themselves is to remain vigilant and take extra precautions […]
Gareth Shaw, Head of Money at Which?, said: “Buying a home is a major life event, and anyone navigating the already complicated process amid the coronavirus crisis is likely to be having a hugely stressful time. “It is vital that home movers are afforded flexibility by all involved in the home buying process from agents […]
Gareth Shaw, Head of Money at Which?, said: “It is positive to see lenders taking a proactive approach, and this latest initiative will provide some relief for home movers who have had to halt purchases. “Mortgage providers must move swiftly to provide those affected with clear guidance on how the initiative will work in practice […]
Rory Boland, Editor of Which? Travel, said: “The government’s promise that a huge repatriation effort is underway will be good news to many UK residents stuck in increasingly difficult situations abroad who have struggled to get any practical advice or help from the foreign office. “The problem has been growing for weeks so the government […]
Gareth Shaw, Head of Money at Which?, said: “It is good to see Barclays is waiving overdraft interest charges for its customers, many of whom will be feeling the financial strain during this difficult time. “Other banks should consider following suit in order to help their most vulnerable customers.”
Adam French, Which? Consumer Rights Expert, said: “This marks a new low in the abhorrent tactics we have seen fraudsters using to exploit the ongoing coronavirus crisis, which has unfortunately created the perfect breeding ground for scams. “The best way for consumers to protect themselves is to remain vigilant and take extra precautions before clicking […]
eBay and Amazon Marketplace are failing to crack down on a spate of coronavirus-profiteering by sellers after a Which? investigation uncovered a wide range of products for sale on marketplaces with inflated, and often ridiculous, prices. At the start of this month, the Competition and Markets Authority (CMA) warned that traders should not be exploiting […]
Adam French, Consumer Rights Expert at Which?, said: “With the Tokyo Olympics and Paralympics being postponed until 2021, sports fans who have bought packages costing thousands of pounds to attend the Games may be worried about being left out of pocket. The current plan is for them to be rescheduled in 2021, so hold on […]