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Rory Boland, Which? Travel Editor, said: “Aer Lingus passengers who have been affected by these cancellations will want to know that their money and bookings are safe, so it is right that the carrier is contacting passengers to discuss their refund or rebooking options. It must also ensure that any passengers left stranded as a […]
Which? is calling for greater protections for devastated victims of romance fraud, as new analysis from the consumer champion shows a dramatic spike in cases during the pandemic. Dating without meeting in person has become the new normal in the last year, giving fraudsters new opportunities to take advantage of online daters. Which? analysis of […]
Rory Boland, Which? Travel Editor, said: “The pandemic has been incredibly tough for airlines but weakening vital consumer rights protections for millions of holidaymakers is completely the wrong approach to solving the industry’s problems. “Which? supports greater government support for the industry but the experience of Covid – which has seen refunds for millions of […]
Gareth Shaw, Which? Head of Money, said: “It is positive that the Payment Systems Regulator recognises the need to protect scam victims, but almost five years after Which?’s super-complaint and with hundreds of millions of pounds every year still being lost to bank transfer fraud, it’s clear that action rather than words is needed. “Time […]
Some banks can and should be doing more to protect their customers from criminals trying to steal sensitive information, Which? research has found. With the last year seeing an increase in scams, many consumers will expect that the companies they deal with in their everyday lives are doing everything they can to protect them. However, […]
Listings with misleading pricing information and firms that did not offer testing services at all have been allowed to appear on the government’s list of travel test providers, a Which? investigation has found. Amid concerns about prices, regulatory oversight, and the capacity of the system when mass travel resumes, the consumer champion investigated some of […]
Rory Boland, Which? Travel Editor, said: “Millions of customers were treated appallingly last year when airlines continued to operate flights during lockdown restrictions but refused to refund their passengers for flights they could not legally take – so it is right that the CMA is investigating two of the UK’s largest airlines for potentially breaching consumer law. “Customers should […]
Which? is calling for the Competition and Markets Authority (CMA) to be given greater powers to deal with businesses that break consumer law – after hearing from several couples still struggling to get refunds for weddings cancelled due to the pandemic. A year after the consumer champion first raised the alarm that venues were leaving […]
Rory Boland, Which? Travel Editor, said: “Holidaymakers have spent more than a year propping up the travel industry as some of the UK’s largest holiday companies have withheld refunds or issued refund credit notes, rather than paying back the refunds customers are legally owed. Millions of rebooked holidays are also due to take place this […]
The vast majority of consumers are taking steps to reduce their environmental impact, but many can struggle to take action in the areas that cause the greatest harm, a Which? study has found, reinforcing the need for consumers to be supported in making more sustainable choices. The consumer champion surveyed more than 3,500 members of […]