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Adam French, Which? Consumer Rights Expert, said: “The PPI scandal continues to erode trust in the industry – and this is yet another example of a bank failing to act as it should. “PPI was mis-sold to millions of people for more than two decades, and since then billions of pounds have been repaid. These […]
Adam French, Which? Consumer Rights Expert, said: “The PPI scandal was created by the banks but instead of doing all they can to put things right, these institutions have consistently dodged their responsibilities and let their customers down throughout the claims handling process. “The banks had two years to prepare for the inevitable rise in […]
Gareth Shaw, Head of Money, Which?, said: “Barclays has shown real disregard to the needs of its customers through its reckless move to cease cash withdrawals from the Post Office. “MPs are right to challenge this ill-conceived decision that risks leaving many of their constituents facing an uphill struggle just to access the cash they […]
Gareth Shaw, Head of Money, Which?, said: “Wales has lost a huge number of bank branches, with over two-fifths of the network having closed in less than five years – leaving people across the country struggling to access vital financial services and cash. “This important inquiry has put the problems faced by people hit by […]
Adam French, Which? Consumer Rights Expert, said: “Huge numbers of Three customers have woken up to find they are unable to make calls or use roaming data and will be left feeling angry and frustrated as a result. “The mobile operator has to do right by its customers by keeping them informed, ensuring no one […]
Passengers travelling through Manchester face the longest average security queue waiting times of any large UK airport, according to Which? research. All three of the northern hub’s terminals had worse waiting times than rival airports – averaging 16 minutes per passenger – while in the worst-case scenario one holidaymaker reported queuing for up to 90 […]
Gareth Shaw, Head of Money at Which?, said: “Pensions dashboards have the potential to bring huge benefits for savers by bringing together all their pensions in one place, which should help millions of people to keep track of their savings and understand them better. “The government must ensure that dashboards enable savers to see relevant […]
Adam French, Which? Consumer Rights Expert, said: “Ruthless scammers will try to exploit a crisis like the collapse of Thomas Cook in any way they can, so it is good to see the CAA taking swift action to shut down this suspicious activity. “We have also found evidence of fake refund websites attempting to fleece […]
Widespread cuts to the UK’s cash machine network are leaving many communities facing long journeys to make withdrawals for free and some people struggling to access cash at all, new research from Which? reveals. The consumer champion’s analysis of data from Link – the UK’s biggest cashpoint network – shows how the problem of […]
Adam French, Which? Consumer Rights Expert, said: “Ruthless scammers will try to exploit a crisis like the collapse of Thomas Cook in any way they can, so it is good to see the CAA taking swift action to shut down this suspicious activity. “We have also found evidence of fake refund websites attempting to fleece […]