The whole package: Package holidays often work out cheaper than DIY bookings while offering greater protections, Which? finds

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Nearly nine in 10 Black Friday ‘deals’ same price or cheaper before the big day, Which? finds

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Christmas corker - £18 Morrisons pop tops Which? champagne taste tests

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Which? responds to Environmental Audit Committee report on electronic waste

Michael Briggs, Which? Head of Sustainability, said: “There are a serious lack of robust, sustainable solutions for consumers when it comes to extending the lifespan of electronic devices. “Tech firms must be more transparent about vital security updates, and those offering them for only a couple of years need to do better, otherwise electronic products […]

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The whole package: Package holidays often work out cheaper than DIY bookings while offering greater protections, Which? finds

Package holidays are likely to work out considerably cheaper than DIY bookings to the same destination while also offering much greater protection if a trip is affected by coronavirus or other disruption, Which? research has found. The consumer champion looked at the price of the cheapest package holidays available online from five UK airports from […]

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Nearly nine in 10 Black Friday ‘deals’ same price or cheaper before the big day, Which? finds

Shoppers are being urged to do their research before they part with their cash this Black Friday as a new Which? investigation reveals that the vast majority of ‘deals’ are the same price or cheaper before the day itself. The consumer champion tracked the prices of 219 popular products advertised as ‘Black Friday deals’ across […]

Ding Dong!: Which? exposes smart doorbells that could invite hackers and thieves into your home

Smart doorbells sold for enticingly low prices on online marketplaces can be easily switched off, stolen or hacked by criminals, a Which? investigation has found. Which? bought 11 smart doorbells, some of which looked very similar to Amazon Ring or Google Nest models, available from popular online marketplaces such as Amazon Marketplace and eBay. Working […]

Which? responds as Ofgem considers raising energy bills

Natalie Hitchins, Head of Home Products and Services at Which?, said: “The prospect of higher energy bills will be deeply concerning for consumers, especially those in vulnerable situations or who are struggling with financial difficulties. They may have seen their energy bills rise already owing to increased usage during the pandemic. “The regulator must work […]

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Nearly one in 10 have fallen victim to scam adverts on social media or search engines as platforms fail to adequately protect users, Which? finds

Almost one in 10 people (9%) have fallen victim to online scam ads via social media sites or search engines as platforms fail to tackle a flood of bogus ads posted by fraudsters, new research from Which? reveals. The consumer champion is calling for the government to give tech giants greater legal responsibility for preventing […]

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Which? comment as CMA fines ComparetheMarket for competition law breach

Rocio Concha, Director of Policy and Advocacy at Which?, said:  “The actions of ComparetheMarket have fallen well below the standard you’d expect from a company who claims to be working in the best interest of consumers, so it is positive to see the CMA intervening to protect consumers and issuing this large fine.    “Customers […]

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Currys PC World delaying refunds or replacements for faulty products during pandemic

Currys PC World customers are facing an uphill battle for refunds and replacements for faulty products, leaving many out-of-pocket and with worthless high-value products, a Which? investigation has found. Customers have told Which? how customer service at the electronics giant has hit rock bottom in recent months. One NHS key worker was left frustrated when […]

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