Care in crisis: people can’t be expected to make plans for care in later life

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Decade of stagnation and soaring fares for rail passengers - as latest price hike looms

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Messaging scams problem 'still rife,' warns Which?

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Which? reveals the best student bank accounts

A Which? survey has ranked Santander and Nationwide as providing the best student bank accounts, as half a million students prepare to start university for the first time. Which? University’s annual university student survey saw over 3,000 university students who were studying at the time questioned on their experience with student bank accounts. The accounts […]

Nearly 80% of diesel cars exceed emissions limit in latest Which? tests

Most modern diesel cars are much dirtier than official limits, according to ongoing Which? tests that show that the majority exceed official emissions limits when put through more rigorous real-world tests.   Which? has tested 61 modern diesel cars since the start of 2017, and found 47 of them (77%) exceeded the Euro 6 limit […]

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Which? University response to A-level results day

Alex Hayman, Managing Director of Which? University, said: “Today thousands of people throughout the country will be opening their A-level results and finding out what their next steps might be. “If you’ve not hit the grades that you were hoping for, don’t despair. In 2017, almost 67,000 people successfully applied to university through Ucas Clearing, […]

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Which? comments as banks are forced to publish customer recommendation ratings

Jenni Allen, Managing Director of Which? Money, said: “These new rules will give consumers useful information to help them decide which bank they give their business to. Our annual bank survey last year found significant variation in customer satisfaction scores and on complaint handling, with some of the UK’s biggest banks performing the poorest overall. […]

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Which? response to rail fare rises announcement

Peter Vicary-Smith, Chief Executive of Which?, said: “These price rises are yet more bad news for passengers, many of whom have endured a summer of chaos, including cancellations, delays, overcrowding and poor service from train companies. “For passengers to genuinely feel they are getting value for money and a rail system that works for them, […]

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Decade of stagnation and soaring fares for rail passengers – as latest price hike looms

Following months of timetable chaos for rail passengers, new Which? analysis reveals passenger satisfaction with punctuality and reliability has dropped over the last 10 years, while trust has plummeted and fares have spiralled. The consumer champion’s analysis of official Transport Focus data found overall passenger satisfaction with punctuality and reliability has fallen by six percentage […]

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Which? response to Ticketmaster closing its resale sites

Alex Neill, Which? Managing Director of Home Products and Services, said: “We have repeatedly exposed secondary ticketing websites, including Seatwave and Get Me in, for flouting the rules, so it’s good to see Ticketmaster taking positive action. “It sounds like a step in the right direction for fans and we now hope it’s new platform will […]

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Which? response to announcement on upcoming rail fare rises

Alex Hayman, Director of Public Markets at Which? said: “Price rises will be yet more bad news for passengers, many of whom have endured a summer of chaos, including cancellations, delays, overcrowding and poor service from train companies. “For passengers to genuinely feel they are getting value for money and a rail system that works […]

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Messaging scams problem ‘still rife,’ warns Which?

New Which? data reveals that one in three people who text have received a scam message in the last six months, leaving them vulnerable to money or data loss. Which? surveyed members of the public to investigate the scale and impact of messaging scams on people across the UK. Alarmingly, Which? discovered that of those […]