We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.
A lack of clarity from travel insurers over how much protection their policies offer for Covid-related disruption could lead to consumers losing money as international travel reopens, Which? research has found. New research from the consumer champion suggests that many travel insurance customers are being left with a false impression about the level of protection […]
Gareth Shaw, Head of Money at Which?, said: “These technical issues will be causing stress for many Santander customers – with people reporting that they have been unable to make online payments or in some cases purchase food in their local supermarket. “Customers can incur fines, penalties and fees when they’re not able to access […]
Prices for the same holiday cottage on the same dates can vary by hundreds of pounds – and come with significantly different booking terms – depending on who the stay is booked with, according to a snapshot investigation from Which?. The consumer champion looked at six different holiday cottages that are listed across multiple booking […]
Gareth Shaw, Head of Money at Which? said: “Pension scams are becoming increasingly sophisticated and can have devastating consequences, leaving savers at risk of seeing their entire retirement income disappearing in an instant. “It’s right that the government is looking to set more stringent expectations on pension schemes to detect potential scams and to act […]
Rocio Concha, Director of Policy and Advocacy at Which?, said: “Tackling scams is a complex problem and scam victims are currently failed by a range of businesses – including tech firms failing to take responsibility for fraudulent content posted by criminals. “The government has now recognised that the major online platforms we interact with every […]
Rory Boland, Editor of Which? Travel, said: “With international travel set to resume, we must not see a repeat of the fiasco that took place last year, which saw some travel firms break the law by withholding refunds from customers for months after their trips were cancelled. “Earlier this month Which? revealed that some of […]
Anabel Hoult, Which? Chief Executive, said: “Which? is committed to ensuring local, free access to cash remains available to the millions of consumers who still depend on it, so we look forward to engaging with this action group as it works on solutions to protect the cash system. “However, there is a risk that without […]
Thousands of supermarkets and shops around the country have committed to continue to accept cash after businesses – including some of the biggest names in retail – signed up to Which?’s cash-friendly pledge, an initiative designed to ensure that millions of consumers who rely on cash are not excluded by the transition to digital payments. […]
Rocio Concha, Director of Policy and Advocacy at Which?, said: “It is good to see the government recognising that the major online platforms we interact with every day have a legal responsibility to protect their users from scams. However, it would be a huge missed opportunity if the government does not also act on other […]
Rory Boland, Editor of Which? Travel, said: “Steps to simplify the process of proving your vaccine status will remove some of the admin involved before travelling and should reduce test costs, with some destinations removing the need for a pre-departure test if passengers can provide proof of vaccination. “Travellers do need urgent and concrete assurances […]