New laws needed to protect people from an epidemic of scams, dangerous products and fake reviews online, Which? warns

Read Press Release

Consumers need more support in order to embrace sustainable heating systems, Which? warns

Read Press Release

Speaking directly with a member of staff beats social media, texts and bots for sorting consumer complaints, Which? reveals 

Read Press Release

New laws needed to protect people from an epidemic of scams, dangerous products and fake reviews online, Which? warns

Which? is launching a campaign for new laws to protect people from an epidemic of scams, dangerous products and fake reviews online – as new research from the consumer champion shows tech giants are failing to adequately protect their users.  Which? believes urgent government action is needed to make online platforms legally responsible for the […]

Which? comments as Avro Energy and Green cease trading

Lisa Barber, Which? Home Products and Service Editor, said: “Hundreds of thousands of energy customers will be affected and understandably concerned by the collapse of Avro and Green Energy, while millions of people will be apprehensive following speculation that other small energy companies could suffer the same fate. “Ofgem will appoint new energy suppliers to […]

Which? response to Treasury Committee session on economic crime

Rocio Concha, Which? Director of Policy and Advocacy, said: “Tech giants simply aren’t doing enough to protect consumers from being scammed online. The financial and emotional toll on victims targeted with fake and fraudulent adverts can be devastating, and yet we did not hear anything in this evidence session to suggest that these platforms will […]

Statement

Which? comments on the CMA publishing its Green Claims Code

Lisa Barber, Which? Home Products and Services Editor, said: “We know that consumers want to make more sustainable choices but are faced with confusing and sometimes misleading information. Which? has raised concerns about dubious and confusing green claims from firms in a range of industries – from airlines to energy companies and investment firms – […]

Statement

Which? response as retailers and recycling charities say efforts to reduce plastic grocery packaging harmed by Covid

Sue Davies, Which? Head of Consumer Protection Policy, said: “It’s understandable that some consumers have been wary of buying unpackaged produce during the pandemic, however our research has found a lack of availability and clear labelling of refillable products is also impacting take up of these more sustainable options. “There is demand and savings to […]

Statement

Consumers need more support in order to embrace sustainable heating systems, Which? warns

Concerns over cost and a desire to keep the status quo suggest the government will need to do more to support consumers switching to more sustainable home heating systems, according to new Which? research. UK homes produce around 20 per cent of the country’s greenhouse gas emissions, mostly from natural gas used for heating and […]