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Gareth Shaw, Head of Money at Which?, said: “These reports will be very worrying for people who have been victims of fraud. Too often, victims are left feeling abandoned and confused as investigations drag on with little sign of progress. Our own research estimates only one in 20 cases reported to Action Fraud are solved. […]
Gareth Shaw, Head of Money at Which?, said: “These findings show that some banks are getting it right more often than others. Our research revealed bigger is not necessarily better when it comes to choosing a bank – innovation and outstanding customer service from some challenger banks have shaken up the market and placed them […]
Natalie Hitchins, Which? Head of Home Products and Services, said: “Solarplicity’s collapse comes as no surprise. It finished bottom of the 2019 Which? energy customer satisfaction survey and was plagued by problems with its customer service and complaints handling. “Though the firm’s customers will naturally be concerned, there is no need to panic as energy […]
Millions of people are at risk of mobile signal blackouts because they live in the four-fifths of UK constituency areas that suffer from patchy 4G mobile coverage, new analysis from Which? reveals. The consumer champion found that while rural Scotland and Wales still have Britain’s lowest levels of mobile coverage, many areas that include large […]
Almost half of the UK’s major banks and building societies still haven’t signed up to vital new fraud protections – leaving millions of customers at risk of losing life-changing sums of money to bank transfer scams. A voluntary industry code, which came into force on 28 May, should bring greater protection against transfer fraud – […]
Which? Travel’s Naomi Leach, said: “This apparent BA systems failure is another kick in the teeth for travellers who are likely to have spent weeks worrying about whether their holiday flights will take off – so it is important that the airline now moves quickly to resolve the issue as quickly as possible to minimise […]
Natalie Hitchins, Which? Head of Home Products and Services, said: “Lowering the price cap will provide some relief to hard-pressed households – but millions of energy customers on default tariffs will still be left paying hundreds of pounds more than they need to each year. “While the deadline for energy providers to lower their prices […]
Jenny Ross, Which? Money Editor, said: “Pension scams are becoming increasingly sophisticated and have devastating consequences, leaving savers at risk of seeing their entire retirement income disappearing in an instant. It’s vital that more is done to raise awareness of these scams, and that robust measures are put in place to protect people. “Savers should […]
Facebook is failing to stop fake review factories that are increasingly being used to mislead consumers – despite being ordered to take urgent action by the regulator, a Which? investigation has revealed. The consumer champion’s investigation found that – more than a month after the Competition and Markets Authority (CMA) raised concerns – Facebook remains […]
Which? Travel’s Naomi Leach, said: “Thousands of people will understandably be frustrated to have their travel plans thrown into chaos by these last-minute cancellations and sadly the disruption this August is set to continue. “All passengers affected by these cancellations are entitled to a full refund or to be rerouted on to another flight to […]