Furloughed workers three times more likely to have defaulted on a payment

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Downwardly mobile - Pre-owned devices good for the planet but vulnerable to being hacked

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Inkonceivably expensive - Printer ink pricier than 32-year-old Scotch Whisky

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Consumers get chance to have their say on global trade talks as Which? launches first-ever UK citizens’ dialogues on trade

Which? is today launching the National Trade Conversation to establish consumers’ priorities and dealbreakers in trade deals, to inform policymakers as the UK continues international trade negotiations. The first event of its kind in the UK, the National Trade Conversation – a series of in-depth citizens’ dialogues – involves almost 100 people from across the […]

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Furloughed workers three times more likely to have defaulted on a payment

Furloughed workers are three times more likely to have defaulted on at least one payment in the last month, new Which? research reveals, highlighting the challenge that the FCA faces as it considers what additional support measures may be needed for those struggling financially once the government scheme comes to an end in October. The […]

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Ethical investors left confused by industry labels amid “greenwashing” concerns, Which? reveals

Investors are being left confused by ill-defined labels for ethical financial products, which could leave some horrified by the companies and industries they are unknowingly backing, new Which? research reveals. There are many labels for investments that consider more than just profits, but Which? research suggests there is often a mismatch between what investors understand […]

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Which? responds to Tui extending cancellation of holidays to Spain

Rory Boland, Editor of Which? Travel, said: “With many holidaymakers unable to travel to Spain because of quarantine rules on their return, Tui has understandably extended its cancellation of holidays there. As these are package holidays, customers will be due a full refund and Tui will need some time to handle these. Customers may need […]

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Downwardly mobile – Pre-owned devices good for the planet but vulnerable to being hacked

Pre-owned mobile phones offer a sustainable solution to a growing electronic waste problem but as many as three in 10 mobile phone models for sale on second-hand sites could be at risk of being hacked because they are no longer supported by the manufacturer, according to a new Which? investigation. Consumers who want to make […]

Which? response as Jet2 customers are told to return home early from Spain

Rory Boland, Editor of Which? Travel, said: “Holidaymakers are increasingly stuck in the middle of a tug of war between government advice and travel company policies. The government had said people on holiday in the Balearic and Canary Islands don’t need to return early, but Jet2 has decided that they should. “Jet2 must now urgently […]

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Which? response to CAA’s review of airline refunds

Rory Boland, Editor of Which? Travel, said: “The regulator is failing the consumers it is supposed to protect. The reality is that people are still owed millions of pounds in refunds, are facing financial and emotional turmoil, and continue to be fobbed off by a number of airlines who have been brazenly breaking the law […]

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Which? response to BEIS Committee letter to Secretary of State on the impact of coronavirus on businesses and workers

Sue Davies, Head of Consumer Protection at Which?, said: “Our research has highlighted terrible practices during the coronavirus pandemic, including airlines that have refused to refund passengers and sellers that have unjustifiably bumped up prices on essential goods. “In too many situations consumers have been left with nowhere to turn, which is why regulators need […]

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