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Rocio Concha, Director of Policy and Advocacy at Which?, said: “Our investigations have shown that Amazon is struggling to stem the tide of fake and misleading reviews in the face of a fake reviews industry geared towards duping consumers. “Online platforms must do more to proactively prevent fake reviews infiltrating their sites. This includes Amazon […]
Gareth Shaw, Head of Which? Money, said: “While the past year has accelerated the shift to digital payments, those who still depend on cash to pay for everyday essentials must not be forgotten. Cash also remains an important fallback option for when digital payments fail, while some consumers may simply not be ready or able […]
Sue Davies, Head of Consumer Protection Policy at Which?, said: “Consumers are being exposed every day to dangerous and illegal items on online marketplaces that have been sold without adequate safety checks or monitoring. “As the NAO has highlighted, the current regulatory framework isn’t fit for purpose, and given the growth in people shopping online […]
The UK’s ability to capitalise on the rollout of next-generation gigabit broadband is at risk because too few consumers and businesses are aware of the technology and its benefits, according to a report that proposes urgent action from government, industry and regulators to tackle the problem. With a £5 billion Project Gigabit investment from the […]
Rocio Concha, Director of Policy and Advocacy at Which?, said: “Our research has consistently found that leaving a few tech giants unchecked to take advantage of their position can lead to higher prices and less choice for consumers, so it is positive that the regulator is launching this market study. “It’s good news that the […]
Sue Davies, Head of Consumer Protection and Food Policy at Which?, said: “The Australia trade deal will set an important precedent for future negotiations and the government must show that it will deliver on the key issues consumers care about. “The removal of tariffs is welcome if this feeds through to lower prices, but this […]
Fewer than one in 100 travel insurance policies provide ‘Complete’ cover for Covid disruption, a Which? analysis of more than 250 policies has revealed. As disruption to international travel continues, buying good quality insurance has never been more important. While some travel insurers boast of offering impressive-sounding ‘Covid cover’, Which? found that this means different […]
Rory Boland, Which? Travel Editor, said: “Aer Lingus passengers who have been affected by these cancellations will want to know that their money and bookings are safe, so it is right that the carrier is contacting passengers to discuss their refund or rebooking options. It must also ensure that any passengers left stranded as a […]
Which? is calling for greater protections for devastated victims of romance fraud, as new analysis from the consumer champion shows a dramatic spike in cases during the pandemic. Dating without meeting in person has become the new normal in the last year, giving fraudsters new opportunities to take advantage of online daters. Which? analysis of […]
Rory Boland, Which? Travel Editor, said: “The pandemic has been incredibly tough for airlines but weakening vital consumer rights protections for millions of holidaymakers is completely the wrong approach to solving the industry’s problems. “Which? supports greater government support for the industry but the experience of Covid – which has seen refunds for millions of […]