No UK airlines have been fined for breaking consumer law in 17 years

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Stronger measures needed to tackle scam ads on Google, Which? warns

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Marriott, British Airways and easyJet fail to learn data breach lessons as hundreds of serious security risks exposed by Which?

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Which? response to UK Finance figures on impersonation scams

Gareth Shaw, Head of Money at Which?, said: “The banking industry recognises that these are sophisticated scams, with fraudsters often using meticulous research to convincingly impersonate representatives from trusted organisations and cheat people out of sometimes life-changing sums of money. “While it’s important that people are alert to these threats, banks have a critical role […]

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Which? comments on Thomas Cook relaunching as an online travel agent

Rory Boland, Editor of Which? Travel, said: “While some previous Thomas Cook customers may be pleased to see it relaunching as an online travel agent, the events of the past few months should act as a reminder that just because a brand is a household name does not mean you can necessarily rely on it […]

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No UK airlines have been fined for breaking consumer law in 17 years

Airlines operating in the UK have not faced a single fine for breaking consumer law on refunds, delays or cancellations since 2003, Which? can reveal. In the same time, the Civil Aviation Authority (CAA) has only used its powers to apply to the courts for an enforcement order – a court order effectively ordering an […]

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Which? response to On the Beach resigning from Abta

Rory Boland, Editor of Which? Travel, said: “Travel operators are facing a serious financial crisis but they are also facing a crisis of trust – and On the Beach’s actions will only further diminish confidence that it’s possible to book a holiday without the risk of losing your money. “Anyone who has their hotel cancelled […]

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Which? response as FCA confirms the next stage of support for mortgage borrowers

Gareth Shaw, Head of Money at Which?, said: “While the FCA has announced some support for certain customers who will struggle financially after the current support period ends, it is disappointing that payment deferrals will no longer be available in the same way. “We are also concerned about the impact of allowing normal credit reference […]

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Which? response as breach sees personal data of Covid-19 cases in Wales published

Kate Bevan, Which? Computing editor, said: “This data breach is not only potentially high impact for those affected but could also dent public confidence in vital safety measures to help combat the Covid-19 pandemic. “Health data involves sensitive information which mustn’t get into the wrong hands, and merits specific protection under the GDPR, so it […]

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Which? responds to FCA guidance for banks on access to cash

Gareth Shaw, Head of Money at Which?, said: “The current box-ticking approach to bank closures has allowed hundreds of branches to close with minimal oversight, leaving communities across the country struggling without access to cash and vital everyday banking services, so it’s positive to see the regulator stepping in. “The FCA must now ensure that […]

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Stronger measures needed to tackle scam ads on Google, Which? warns

Which? is calling for Google to take stronger measures to tackle scam ads, after finding fake ads for debt charities, car insurers and investment firms are regularly appearing on the tech giant’s search results. The consumer champion investigated Google’s pay-per-click service, which allows businesses to pay for prominent spots on search results, and found scammers […]

Which? comments as UK agrees trade deal with Japan

Sue Davies, Head of Consumer Protection at Which?, said: “This trade deal between the UK and Japan is a significant moment. The government now needs to make it clear what this deal will mean for consumers – in terms of enhanced choice, lower prices, upholding rights and crucially how it builds on UK standards. “It […]

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Marriott, British Airways and easyJet fail to learn data breach lessons as hundreds of serious security risks exposed by Which?

A Which? investigation has exposed hundreds of serious data security vulnerabilities on the websites of travel firms including Marriott, British Airways and easyJet – suggesting the travel giants have failed to learn lessons from previous high-profile hacks that saw millions of customer details compromised. Travel companies hold a significant amount of sensitive customer information that […]

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