The latest Which? broadband satisfaction survey reveals that customers with the UK’s largest providers are the most likely to be getting a bad deal. BT, Sky, TalkTalk and Virgin Media supply almost nine in 10 broadband customers, yet year after year these are the providers that occupy the bottom of the consumer champion’s league […]
Substituted stems, damaged blooms and a bouquet arriving looking smaller than advertised were among the problems highlighted by judges in this year’s Which? assessment of the best bouquets to buy this Mother’s Day. Which? ordered bouquets from eight of the biggest online florists and found that while Moonpig and Flower Station failed to impress, Prestige […]
Southend’s Skylife Lounge has been ranked the lowest out of 21 pay-as-you-go airport lounges for the second consecutive year by Which? Travel. Which? inspectors found barely-there facilities, no runway view, no hot food or sparkling wine – earning the lounge just one star out of five. Undercover reviewers said the lounge had “stained carpets” which […]
Gareth Shaw, Head of Money, Which?, said: “This alarming rise in bank transfer fraud suggests criminals are winning the war over scams as banks are still struggling to get a grip of this worsening crime. “While a new voluntary code should offer victims some extra protection, the industry must do more to stop people losing […]
Caroline Normand, Which? Director of Advocacy said: “Consumers need regulators to protect them from harm and hold companies to account when things go wrong. However, trust is severely lacking across a number of essential markets because people don’t believe their interests are being put first. “If faith is to be restored, a shake-up of the […]
Eleanor Snow, Which? Consumer Rights Editor said: “We have repeatedly exposed Viagogo as a rogue operator flouting consumer law and this damning report from MPs should leave consumers in no doubt that they should steer well clear of the company. “It is right that the CMA is acting to ensure Viagogo is brought into line […]
Which? has issued a legal warning to Currys PC World over its practice of telling customers they have to pay up to £40 for a laptop setup which should be optional. The consumer champion believes the retailer is continuing to rip off customers with the fees – charged when laptops bought online are picked up […]
Alex Hayman, Which? Managing Director of Public Markets, said: “It’s about time that the regulator showed its teeth by taking strong action over the abject failures of last year’s timetable chaos, which caused appalling disruption to thousands of people. “This fine will send a clear message that the shambles of last year can never be […]
Natalie Hitchins, Head of Home Products and Services, said: “Consumers must be able to fully trust the claims of car manufacturers, particularly after the emissions scandals of recent years. “Jaguar Land Rover must now act quickly to tell affected customers so that they can have their vehicles modified appropriately.”
Caroline Normand, Which? Director of Policy said: “There is real concern that the stranglehold a few tech giants have on the digital advertising market could be having a negative impact on consumers, including indirectly driving up the price of some goods and services – so we are pleased that the Chancellor has listened to our […]