The three biggest mobile operators are failing to offer their customers a satisfactory level of service and support despite often costing more than smaller rivals, according to new Which? research. Vodafone was rated the worst network in the country after mustering measly one-star ratings for customer service, value for money and technical support. One in […]
Leading kitchen and bathroom retailers are using potentially misleading discount claims to lure homeowners into rushing to spend thousands of pounds, a Which? investigation has found. The consumer champion analysed promotional offers for popular kitchen and bathroom retailers for a year between March 2018 and March 2019 – and found firms were using techniques […]
Natalie Hitchins, Which? Head of Home Products and Services, said: “Switching is by far the best way for consumers to avoid rip-off energy tariffs, so it is really worrying to see such an increase in switching complaints including problems with bills and delayed refunds – which can leave customers out of pocket. “The regulator now […]
Rory Boland, Which? Travel Editor, said: “Passengers will quite rightly be outraged that yet another airline headed for collapse was able to sell tickets to unwitting customers right up to the moment it grounded its planes; once again leaving holiday and travel plans in tatters and passengers out of pocket. “Passengers who booked tickets worth […]
Rory Boland, Which? Travel Editor, said: “Having to call off a long awaited trip away is bad enough, but it’s made even worse when holidaymakers are forced to hand over large sums of money unexpectedly because the cancellation policy is unfair, unclear or buried deep within the terms and conditions. “It’s time for travel firms […]
Amazon’s system of customer reviews and ratings is being seriously undermined by a flood of ‘fake’ five-star reviews for products made by unknown brands, a Which? investigation has found. The consumer champion looked at hundreds of tech products in 14 popular categories, including headphones, dash cams, fitness trackers and smart watches, checking for tell-tale signs […]
The UK could be flooded with a rising tide of unsafe toys, cars and white goods if the Government does not reform the consumer enforcement system, Which? is warning. Analysis by the consumer champion shows that Safety Gate, a rapid warning system through which 31 European countries warn each other of products with serious safety […]
Jenny Ross, Which? Money Editor, said: “For years, people have lost life-changing sums of money to increasingly sophisticated scams, and then faced a gruelling battle to get their money back. “We know that banks are far better placed to spot and prevent scams than their customers. Today, TSB has rightly recognised this and stepped-up to […]
Rory Boland, Which? Travel Editor, said: “This latest wave of flight cancellations will leave the Easter plans of many lying in tatters and travellers should avoid booking with Jet Airways until it’s clear whether its UK to India flights will return. “Jet Airways claims it is rebooking passengers with alternative airlines, so in the first […]
Natalie Hitchins, Which? Head of Home Products and Services, said: “Greater checks and transparency are desperately needed to ensure that energy companies are sustainable and deliver customers the service they deserve. People shouldn’t be left waiting many months for credit refunds when their supplier goes bust. “But it is vital that any new tests don’t stifle innovation […]