Don’t bet on a small set: Why Which? no longer recommends small TVs

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Routine software updates could raise the cost of car insurance, Which? warns

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Customers paying thousands over the odds for boiler cover they don’t need, Which? reveals

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Which? comments on latest UK quarantine list changes

Rory Boland, Which? Travel Editor, said: “There is pent up demand for travel and many people will welcome the opportunity to book a trip to the Canary Islands for some winter sun now it has been added to the travel corridor list, but holidaymakers should be cautious. “Only book if you can quarantine on your […]

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Which? responds as Welsh supermarkets told to sell only essentials in lockdown

Sue Davies, Head of Consumer Protection and Food Policy at Which?, said: “This announcement will be sure to cause confusion, particularly amongst the vulnerable and the shielding. Our own research showed that almost half of those who described themselves as situationally vulnerable in Wales during the previous lockdown had difficulty accessing the food and groceries […]

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Routine software updates could raise the cost of car insurance, Which? warns

Motorists risk having their car insurance premiums hiked simply by downloading a software update as insurers take an inconsistent approach to the issue, a new Which? investigation has found. The consumer champion was alerted to this emerging problem by Tesla Model 3 driver Chris Yearsley, who told his insurer LV that his car had received […]

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Which? responds to the BRC figures on payments and cash use

Gareth Shaw, Head of Money at Which?, said: “The way that consumers are purchasing goods and services is changing, but millions of people still rely on cash. “However, industry mismanagement and a lack of action from the regulator has left the cash network seriously suffering and at risk of collapse. “The government’s payments review must […]

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Which? responds to the energy price cap extension

Natalie Hitchins, Head of Home Products and Services at Which?, said: “For many, energy bills will have significantly increased during lockdown, with the winter months set to cause them to rise even more. While the extension of the price cap will be a welcome relief for customers on standard or default tariffs, they are still […]

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Which comments as Ofgem strengthens protection for customers

Natalie Hitchins, Head of Home Products and Services at Which?, said: “With energy bills expected to rise and tighter coronavirus restrictions returning to many parts of the country, it is good to see the regulator taking steps to protect vulnerable customers and ensure they can stay warm this winter. “Anyone facing financial difficulty or struggling […]

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Which? comments on FCA proposals to support insurance customers beyond October

Gareth Shaw, Head of Money at Which?, said: “While the FCA is rightly proposing guidance for firms to continue supporting customers struggling as a result of coronavirus, it’s very concerning that the regulator is no longer requiring insurers to proactively contact those who miss a payment. Customers missing payments are likely to be vulnerable, and […]

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