Poor track record: Last year passengers endured the worst train delays and cancellations since records began

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Train companies demanding up to 24 pieces of information for compensation claims, Which? reveals

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Ryanair & Edreams bungle two-thirds of questions on crucial travel cover

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Northern Irish consumers most pessimistic about UK’s economic prospects, Which? report finds

People in Northern Ireland are the most pessimistic about the UK’s economic prospects – with energy, fuel and Brexit their main worries, according to Which?’s first Consumer Insight Report for Northern Ireland. The consumer champion’s in-depth analysis for 2018 unpicks the trends and financial outlook of the average consumer in Northern Ireland and brings together […]

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Which? response to Ofcom announcement on end-of-contract notifications

Natalie Hitchins, Which? Head of Home Products and Services, said: “Until now many customers have found themselves paying over the odds for staying with their provider after their initial contract has ended – so notifying people in advance that they may be about to be hit by these poor value rolling tariffs is a step […]

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Which? responds to FOS data that shows a surge in fraud and scams complaints

Gareth Shaw, Head of Money, Which?, said: “Bank transfer fraud is spiralling out of control, with people losing life-changing sums every day and then facing a gruelling battle to get their money back from the very banks that should be preventing them from falling victim in the first place. “Banks have just two weeks to […]

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Energy, petrol and public spending biggest concerns for Welsh consumers, Which? report reveals

Energy bills, petrol prices and public spending cuts are the areas of most concern among Welsh consumers, Which?’s first Consumer Insight Report for Wales has revealed. The consumer champion’s in-depth analysis unpicks the trends and financial outlook of the average Welsh consumer and brings together extensive research garnered from speaking to a total of 1,005 […]

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Which? responds to latest Action Fraud figures on holiday scams

Gareth Shaw, Head of Money at Which?, said: “The sad reality is that as scammers get more sophisticated, many people are still falling victim, with increasing numbers of holidaymakers being left severely out of pocket. “To show they are serious about winning the battle against fraudsters, the Government, police and banking industry must now work […]

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