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Banks are failing to support their disabled customers as widespread branch closures and the shift to online banking make it increasingly difficult for them to access cash and vital everyday financial services, Which? research has found. The consumer champion surveyed nearly 1,500 disabled banking customers about their experiences. Despite some banks being highly rated by […]
Gareth Shaw, Head of Money at Which?, said: “Tesco Bank customers can easily and safely move to a new bank using the Current Account Switching Service. It should take just seven days to switch and your money, standing orders and direct debits will be transferred across automatically. “When choosing a new current account, consider whether […]
Which? is calling on businesses to do the right thing by consumers and offer refunds and flexibility if consumers are told to self-isolate by the NHS app. From 8 – 14 July alone, more than 600,000 people were pinged by the NHS app and told to self-isolate. Millions more could potentially be pinged before 16 […]
Switching DIY pension providers could save consumers £22,800 in the run-up to retirement, Which? research reveals, with the most expensive provider charging customers up to six times more than the cheapest. Self-invested personal pensions (Sipps) have become a popular way for savers to build and manage their own retirement pot of shares, funds, investment trusts […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “Online advertising scams have a devastating impact on victims, yet they are happening on an industrial scale on online platforms such as Google and Facebook – which are failing to adequately protect users from criminals exploiting their systems. “The case for including fraud enabled via online […]
Gareth Shaw, Head of Money at Which? said: “Cash is a lifeline for some of the most vulnerable people in society, and they will be hit hardest if the cash system is not safeguarded as the move towards digital payments accelerates. “It is encouraging that the regulator is looking to strengthen its guidance for banks […]
A Which? investigation has found that printer ink is one of the most expensive liquids consumers can purchase when bought from the big inkjet printer manufacturers – and people could save a small fortune by opting for third-party alternatives. Which? research has uncovered that inkjet printer ink bought from the manufacturer could be up to […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “It is really troubling that there has been such a devastating spike in fraud and hacking since the start of the pandemic – as scammers moved quickly to exploit the growing number of people shopping online. “Tech giants, banks, telecoms providers, regulators and the government must […]
Ryanair customers who have to rebook their flights are being told they have to pay extra for luggage, priority boarding and fast track, even when these have already been paid for as part of their original booking, Which? has found. With rules around international travel changing regularly and the risk of being told to self-isolate […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “It is positive that the government is moving to give the competition and consumer regulator greater powers to take strong enforcement action which will address issues with the current system and help tackle business practices that harm consumers. “The pandemic has highlighted weaknesses in UK consumer […]