Sneaky, greedy and arrogant - Ryanair named UK’s worst brand for customer service

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Raise the bars - Eight in 10 areas in the UK lack full 4G coverage

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Millions potentially still vulnerable to devastating bank transfer scams, warns Which?

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Which? responds to latest BA strikes announcement

Adam French, Consumer Rights Expert at Which?, said: “It is vital British Airways takes every possible step to minimise disruption by informing passengers likely to be affected and offering refunds or alternative transport as required by law in the event of cancellation – if necessary, on other airlines. Many affected passengers may also be eligible […]

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Which? comments as the CMA orders RBS and Santander to fix PPI breaches

Adam French, Which? Consumer Rights Expert, said: “This serves as yet another example of banks’ woeful approach to PPI. Failing to adhere to new measures that were introduced eight years ago does nothing to improve trust in an industry still dealing with a mis-selling scandal. “Payment Protection Insurance was mis-sold to millions of people for […]

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Sneaky, greedy and arrogant – Ryanair named UK’s worst brand for customer service

Ryanair has been rated the worst firm for customer service out of 100 popular British brands after passengers were left feeling undervalued by unhelpful staff and miserable complaints handling, new Which? research reveals. The survey of well-known companies reveals sharp differences between sectors with airlines, telecoms and energy providers performing most poorly – and brands […]

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Which? responds to Ryanair strikes by UK pilots going ahead

Adam French, Consumer Rights Expert at Which?, said: “The threat of more travel chaos over this busy bank holiday weekend will be a crushing blow for passengers who are likely to have spent weeks worrying about whether their holiday flights will take off. “Ryanair now needs to take every possible step to minimise disruption by […]

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Which? comments one-week ahead of PPI deadline

Adam French, Which? Consumer Rights Expert, said: “Time has almost run out with the deadline to make a PPI claim just days away, this is the final call for anyone who can make a claim to act now. We’ve heard from many people who have received thousands of pounds in PPI compensation for financial products […]

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Which? comments on the CMA’s latest banking satisfaction survey

 Gareth Shaw, Head of Money at Which?, said: “These findings show that some banks are getting it right more often than others. Our research revealed bigger is not necessarily better when it comes to choosing a bank – innovation and outstanding customer service from some challenger banks have shaken up the market and placed them […]

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Which? comments as Solarplicity ceases trading

Natalie Hitchins, Which? Head of Home Products and Services, said: “Solarplicity’s collapse comes as no surprise. It finished bottom of the 2019 Which? energy customer satisfaction survey and was plagued by problems with its customer service and complaints handling. “Though the firm’s customers will naturally be concerned, there is no need to panic as energy […]

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Raise the bars – Eight in 10 areas in the UK lack full 4G coverage

Millions of people are at risk of mobile signal blackouts because they live in the four-fifths of UK constituency areas that suffer from patchy 4G mobile coverage, new analysis from Which? reveals. The consumer champion found that while rural Scotland and Wales still have Britain’s lowest levels of mobile coverage, many areas that include large […]

Millions potentially still vulnerable to devastating bank transfer scams, warns Which?

Almost half of the UK’s major banks and building societies still haven’t signed up to vital new fraud protections – leaving millions of customers at risk of losing life-changing sums of money to bank transfer scams. A voluntary industry code, which came into force on 28 May, should bring greater protection against transfer fraud – […]

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