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Booking.com is continuing to mislead consumers with pressure selling tactics – despite a crackdown by regulators aimed at putting a stop to such unscrupulous practices, a Which? Travel investigation has found. The consumer champion carried out spot checks on six websites ordered to make changes following enforcement action by the Competition and Markets Authority over […]
Gareth Shaw, Head of Money, Which?, said: “While digital payments are on the rise, cash still accounts for a huge volume of transactions. Yet millions of people across the UK who rely on cash are struggling to access it due to bank branch closures and a massive reduction in the number of free cash machines. […]
Caroline Normand, Which? Director of Advocacy, said: “Although most of us are increasingly dependent on a decent broadband connection to go about our daily lives, the UK still lags behind many other countries, with only a small percentage of us having access to a full-fibre connection. “While the prime minister’s ambition for full-fibre is encouraging, […]
Deprived areas are losing free cash machines at a much faster rate than affluent ones across the UK – forcing thousands of people in poorer communities to pay up to £2 per withdrawal, new research from Which? reveals. Which? analysis of data from Link – the UK’s biggest ATM network – shows one in […]
Adam French, Consumer Rights Expert at Which?, said: “We recently uncovered widespread evidence of suspicious reviews on TripAdvisor and we believe the website should be doing more to tackle fake reviews and ensure users are not being misled – but it is far from the worst offender. “Many of the world’s biggest websites are failing […]
Natalie Hitchins, Head of Home Products and Services at Which?, said: “Ovo performed well in our most recent annual energy survey, with consumers praising the firm for excellent online customer service, so SSE customers may stand to benefit from this deal. “We will be watching closely to ensure Ovo maintains these high standards as it […]
Caroline Normand, Which? Director of Advocacy said: “The progress now being made with getting Whirlpool’s fire-risk dryers out of people’s homes shows why the government should have ordered a full recall when this fault was first discovered – as strong action then could have prevented dozens of potentially lethal fires. “The government must continue to […]
Adam French, Consumer Rights Expert at Which?, said: “British Airways must now proactively inform those affected by any fresh cancellations of their rights to be rerouted on the next available flight, even if this is with a rival airline. “Unless a refund is vital to you, don’t be fobbed off by this option. A refund […]
Gareth Shaw, Head of Money, Which?, said: “Action to help the many consumers who have been stripped of access to cash is long overdue, but we need to see much more detail about how schemes like this will work in practice. “While a step in the right direction, cashback can only plug some of the […]
Adam French, Consumer Rights Expert at Which?, said: “Following BA’s abysmal handling of this recent disruption, the knock-on effect of these strikes will come as a blow for passengers who may now have their flights disrupted at short notice. “BA must ensure it is proactively informing passengers of their rights to claim compensation of as […]