Which? is warning airlines that they are at risk of breaking consumer law by imposing rip-off ‘no show’ clauses – which they can use to cash in when a passenger misses the first leg of their journey. The clauses – often buried deep in airline terms and conditions – mean passengers who miss an outbound […]
Rory Boland, Which? travel editor, said: “This is deeply worrying for families and people desperate to see loved ones over the Christmas period, especially with the strike action potentially starting on what will be one of the busiest travel days of the year. “Our advice to anyone planning a trip over the Christmas break is […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “It’s right that O2 compensates its customers for the frustrating network failure suffered by millions of customers. Anyone who suffered out of pocket expenses should make a claim to their mobile provider. “In addition, O2 needs to give its customers reassurances that it is taking measures to […]
Alex Hayman, Which? Managing Director of Public Markets, said: “There can be no excuse for a repeat of the appalling disruption thousands of people suffered in their work and family lives as a result of this year’s timetable chaos – and passengers will expect this report to be followed by tough enforcement action from the […]
Broadband customers who stay with the same provider and don’t haggle for a better deal are being hit with loyalty penalties of up to £220 a year on average, according to new Which? analysis. The new research reveals that being a BT customer could involve a bigger loyalty premium than any of the other seven […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “Millions of O2 customers will have spent today quite rightly angry and frustrated by the outage. “Your mobile phone is such an integral part of being able to live and work, so it is very worrying that one of the world’s biggest mobile networks […]
Rory Boland, Which? Travel Editor said: “Customers would have been outraged that Ryanair attempted to shirk its responsibilities by refusing to pay out compensation for cancelling services during the summer – which left hard-working families stranded with holiday plans stalled. “It is right that the CAA is now taking legal action against Ryanair on the […]
Alex Hayman, Which? Managing Director of Public Markets, said: “The report provides yet more evidence that no-one took responsibility for fixing the timetable mess and that blame for the appalling delays, cancellations and lack of information endured by passengers goes right to the top. “It’s vital that the rail review leads to improvements that put […]
Jenni Allen, Managing Director, Which? Money said: “The Government is right to recognise that pensions dashboards must work for consumers – so we welcome today’s steps towards achieving what could be a game-changing improvement to the way people manage their pensions “Every dashboard must display all the important information consumers need in a clear and […]
Jenni Allen, Managing Director, Which? Moneym said: “The Government is right to recognise that pensions dashboards must work for consumers – so we welcome steps towards achieving what could be a game-changing improvement to the way people manage their pensions. “Every dashboard must display all the important information consumers need in a clear and accessible […]