Facebook failing to stop fake review trading despite pledge to regulator, Which? finds

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Airlines failing on commitments to regulator about time taken to process refunds

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Fraud victims face a lottery to get their money back

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Which? response as France, Malta and Netherlands added to quarantine list

Rory Boland, Which? Travel Editor, said: “It’s understandable that the government wants to restrict travel to these countries at this time, but the burden of this decision disproportionally falls on holidaymakers – thousands of whom are likely to be left significantly out of pocket because their airline will refuse to refund them. “Unlike tour operators, […]

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Facebook failing to stop fake review trading despite pledge to regulator, Which? finds

Facebook is failing to tackle fake review factories despite a commitment to the competition regulator that it will do more to prevent fake and misleading reviews being traded on its platform, a Which? investigation has revealed. The consumer champion’s latest research found that – seven months after agreeing to a clear set of actions with […]

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Airlines failing on commitments to regulator about time taken to process refunds

Ryanair, Virgin Atlantic and Tui are failing to refund passengers in agreed timeframes, breaching recent commitments to the regulator that they would speed up their refund process. Which? has seen evidence that the airlines are reneging on promises they made to the Civil Aviation Authority (CAA) about how they would improve their refund processes, including […]

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Fraud victims face a lottery to get their money back

Many victims of bank transfer fraud are being treated unfairly or inconsistently when trying to get their money back, a new Which? report reveals, as it presses for the industry reimbursement scheme to be made mandatory. The consumer champion found that some banks were regularly blaming customers for missing warnings or not doing enough to […]

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Which? response to the price cap announcement

Natalie Hitchins, Head of Home Products and Services at Which?, said:   “Many households have seen their energy bills increase during lockdown. While this latest cut to the price cap, which will bring it to its lowest-ever level, will be a welcome relief for customers on standard or default tariffs, they are still likely to […]

Fuel sellers pumping own margins instead of passing savings to motorists

During lockdown, the price of fuel hit a four-year low but new analysis from Which? has found that drivers were being overcharged at the pumps as sellers failed to pass on savings. Rather than passing on the full reduction in wholesale prices, the consumer champion found that sellers were pumping up their own margins, which […]

Consumers get chance to have their say on global trade talks as Which? launches first-ever UK citizens’ dialogues on trade

Which? is today launching the National Trade Conversation to establish consumers’ priorities and dealbreakers in trade deals, to inform policymakers as the UK continues international trade negotiations. The first event of its kind in the UK, the National Trade Conversation – a series of in-depth citizens’ dialogues – involves almost 100 people from across the […]

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Furloughed workers three times more likely to have defaulted on a payment

Furloughed workers are three times more likely to have defaulted on at least one payment in the last month, new Which? research reveals, highlighting the challenge that the FCA faces as it considers what additional support measures may be needed for those struggling financially once the government scheme comes to an end in October. The […]

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Ethical investors left confused by industry labels amid “greenwashing” concerns, Which? reveals

Investors are being left confused by ill-defined labels for ethical financial products, which could leave some horrified by the companies and industries they are unknowingly backing, new Which? research reveals. There are many labels for investments that consider more than just profits, but Which? research suggests there is often a mismatch between what investors understand […]

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