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Rocio Concha, Which? Director of Policy and Advocacy, said: “Online scams have a devastating financial and emotional impact on victims – yet there are serious flaws in the current reactive approaches being taken by online platforms to protect their users. “The government needs to urgently give online platforms a legal responsibility, through the Online Safety […]
Rocio Concha, Which? Director of Advocacy and Policy, said: “Effective collective redress is something Which? has long campaigned for, and while no claim under the regime has reached a full trial yet, it is encouraging to see this case against BT progress, and hopefully be allowed to proceed to a full trial. “If successful, this […]
Rory Boland, Which? Travel Editor, said: “When Ryanair walked out on the airline dispute resolution system in 2018, it left thousands of passengers facing a struggle to get compensation they were due for flight cancellations. “Ryanair’s decision to re-join the scheme has only come after the CAA has made changes to the ADR system that […]
Sue Davies, Which? Head of Consumer Rights and Food Policy, said: “Joining the Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP) could offer important opportunities for UK trade post-Brexit – provided that the government listens carefully to the issues consumers feel strongly about. “Our research shows that people want trade deals that prioritise high food, […]
Rory Boland, Which? Travel Editor, said: “Steps to make international travel easier when the public health situation allows will be welcomed by travellers, but it’s vital that if daily testing is to be introduced as an alternative to isolating, that the current serious problems with the government’s testing for travel system are addressed before further […]
Popular sunscreens – including a leading children’s sun lotion – are failing to meet their SPF and UVA claims in Which? tests. As people head out to enjoy the great outdoors this summer, it is important for everyone, especially children whose skin is more sensitive than adult skin, to protect their skin from harmful UVA […]
Rory Boland, Which? Travel Editor, said: “The House of Lords is right to raise concerns about the government’s list of test providers for international travel. Travellers should be able to find a reliable and affordable testing company easily, but they risk being exposed to excessive or misleading prices and to companies that cannot provide testing […]
Catalytic converter thefts have surged by more than 100 per cent, according to new Which? research, leaving victims with eye-watering repair costs, soaring premiums or even complete write-offs. Exclusive police data obtained by Which? shows that between 2019 and 2020 alone, incidents of thefts across England, Wales and Northern Ireland rose by a staggering 104 […]
Adam French, Which? Consumer Rights Expert, said: “The decision to lift restrictions on guest numbers for weddings and allow venues to assess how many people can be safely accommodated will be a relief for many couples. However, the plans of some may need to change – potentially significantly – if social distancing limits the number […]
Best-selling products and brands on Amazon Marketplace display reviews from buyers saying they have been offered vouchers, freebies and money in exchange for posting five-star reviews and removing negative ones as the tech giant fails to adequately protect shoppers from fake and incentivised review practices, a Which? investigation has revealed. The consumer champion looked at […]