Warning over rented child seats in holiday hire cars as 9 in 10 parents report potentially dangerous problems

Read Press Release

Facebook failing to stop fake review trading despite pledge to regulator, Which? finds

Read Press Release

Airlines failing on commitments to regulator about time taken to process refunds

Read Press Release

Warning over rented child seats in holiday hire cars as 9 in 10 parents report potentially dangerous problems

Parents hiring a child seat with their rental car this summer are being urged to take extra care as Which? research finds nearly nine in 10 families reported problems that could put a child’s life at risk – including seats that were provided damaged, the wrong size or without any instructions. In a survey asking […]

Which? comments on travellers trying to return from France ahead of quarantine measures

Rory Boland, Which? travel editor, said: “We’ve seen some airlines hiking prices for people scrambling to get home from France, while also refusing to refund or offer flexibility to those in the UK who can no longer take their holiday by claiming schedules are operating as normal – despite government advice against all but essential […]

Statement

Which? calls for vital financial help for struggling households to be extended into 2021

Which? is calling for the financial regulator to take urgent steps to extend support for consumers who are struggling due to the coronavirus crisis to prevent millions of people from facing serious financial consequences. The consumer champion’s submission to the FCA’s consultation makes four key recommendations that the regulator should adopt to protect households facing […]

Press Release

Which? response as France, Malta and Netherlands added to quarantine list

Rory Boland, Which? Travel Editor, said: “It’s understandable that the government wants to restrict travel to these countries at this time, but the burden of this decision disproportionately falls on holidaymakers – thousands of whom are likely to be left significantly out of pocket because their airline will refuse to refund them. “Unlike tour operators, […]

Statement

Facebook failing to stop fake review trading despite pledge to regulator, Which? finds

Facebook is failing to tackle fake review factories despite a commitment to the competition regulator that it will do more to prevent fake and misleading reviews being traded on its platform, a Which? investigation has revealed. The consumer champion’s latest research found that – seven months after agreeing to a clear set of actions with […]

Press Release

Airlines failing on commitments to regulator about time taken to process refunds

Ryanair, Virgin Atlantic and Tui are failing to refund passengers in agreed timeframes, breaching recent commitments to the regulator that they would speed up their refund process. Which? has seen evidence that the airlines are reneging on promises they made to the Civil Aviation Authority (CAA) about how they would improve their refund processes, including […]

Press Release

Fraud victims face a lottery to get their money back

Many victims of bank transfer fraud are being treated unfairly or inconsistently when trying to get their money back, a new Which? report reveals, as it presses for the industry reimbursement scheme to be made mandatory. The consumer champion found that some banks were regularly blaming customers for missing warnings or not doing enough to […]

Press Release

Which? response to the price cap announcement

Natalie Hitchins, Head of Home Products and Services at Which?, said:   “Many households have seen their energy bills increase during lockdown. While this latest cut to the price cap, which will bring it to its lowest-ever level, will be a welcome relief for customers on standard or default tariffs, they are still likely to […]

Fuel sellers pumping own margins instead of passing savings to motorists

During lockdown, the price of fuel hit a four-year low but new analysis from Which? has found that drivers were being overcharged at the pumps as sellers failed to pass on savings. Rather than passing on the full reduction in wholesale prices, the consumer champion found that sellers were pumping up their own margins, which […]