Coronavirus: eBay and Amazon failing to prevent sellers profiteering on essentials during crisis

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Consumers face losing thousands amid breakdown of travel protections, Which? warns

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Which? calls for mandatory transfer scam protections as losses set to hit £1 billion

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Which? comments on new measures to keep vulnerable broadband customers connected

Natalie Hitchins, Head of Home Products and Services at Which?, said: “It is positive to see the industry working together to ensure vulnerable customers can stay connected during these unprecedented times, when more people than ever will be relying on a good broadband connection. “Customer support is also vital to keep people connected, and a […]

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Which? responds to suspension of mobile bank branch services

Gareth Shaw, Head of Money at Which?, said: “While it’s vital that all businesses listen to government advice, the suspension of mobile bank branch services will be worrying for people in affected communities, particularly for elderly and vulnerable customers in rural areas who rely on cash to pay for basic goods. “Banks must urgently work […]

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Which? responds to reports BrightHouse is on brink of collapse

Adam French, Which? Consumer Rights Expert, said: “Few former customers will mourn the loss of BrightHouse which has been embroiled in a mis-selling scandal since 2017, however its imminent collapse will be concerning for employees and those still waiting to resolve claims against the firm. “If the retailer goes bust, an administrator is likely to […]

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Which? comments as the CTSI warns against latest coronavirus scams

Adam French, Which? Consumer Rights Expert, said: “Impersonating legitimate organisations or government officials is a common tactic scammers use to reel in victims, and worryingly the coronavirus outbreak has created the perfect breeding ground for these types of scams. “The best way for consumers to protect themselves is to remain vigilant and take extra precautions […]

Which? response as Barclays waives overdraft interest until the end of April

Gareth Shaw, Head of Money at Which?, said: “It is good to see Barclays is waiving overdraft interest charges for its customers, many of whom will be feeling the financial strain during this difficult time. “Other banks should consider following suit in order to help their most vulnerable customers.”

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Which? comments as DfE warns of scam emails targeting families eligible for free school meals

Adam French, Which? Consumer Rights Expert, said: “This marks a new low in the abhorrent tactics we have seen fraudsters using to exploit the ongoing coronavirus crisis, which has unfortunately created the perfect breeding ground for scams. “The best way for consumers to protect themselves is to remain vigilant and take extra precautions before clicking […]