More than eight in 10 Ryanair passengers still waiting for refunds

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Couples jilted at altar by wedding venues cancelling big day - and pocketing their cash

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Trust in the travel industry plummets to record low amid coronavirus refunds scandal

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More than eight in 10 Ryanair passengers still waiting for refunds

The majority of Ryanair passengers surveyed who have asked for a refund for a cancelled flight during the coronavirus crisis are still waiting for their money back, according to new research from Which?. Which? surveyed nearly 2,800 airline customers that had flights cancelled since mid-March as a result of the global pandemic, to find out […]

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Couples jilted at altar by wedding venues cancelling big day – and pocketing their cash

Wedding venues are potentially breaking the law by exploiting unfair terms and conditions to avoid refunding couples for cancellations due to coronavirus, a new Which? investigation reveals. Many frustrated couples have contacted Which? as they are struggling to get refunds, often worth tens of thousands of pounds, from venues for weddings cancelled or postponed due […]

Which? response as CMA launches investigation into misleading online reviews

Neena Bhati, Head of Campaigns, Which?, said: “It is good to see the regulator turning its attention to review sites as Which? investigations have repeatedly exposed fake or incentivised reviews being used by unscrupulous sellers to mislead people on some of the world’s biggest websites. “Online platforms must take greater responsibility for helping to prevent […]

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Which? response as FCA announces proposals to extend support for mortgage customers amid coronavirus

Gareth Shaw, Head of Money at Which?, said: “The extension of these measures will bring relief to people who would otherwise struggle financially during the challenging months ahead. “Mortgage lenders should make the process as straightforward as possible, ensuring people can easily access the support they need. “Consumers should also consider their options carefully as […]

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Which? responds to CAA’s calls for new powers

Rory Boland, Editor of Which? Travel, said: “Millions of people have been left out of pocket by airlines and holiday firms openly flouting the law. Much stronger action is needed to stamp out bad practice in the travel sector, but it’s clear that the CAA’s current powers are inadequate to deal with this crisis effectively. […]

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Trust in the travel industry plummets to record low amid coronavirus refunds scandal

Trust in the travel industry has plunged to a record low as airlines and holiday companies continue to deny and delay refunds for coronavirus cancellations, according to new research from Which?. Which?’s Consumer Insight Tracker shows that trust in airlines and holiday companies has dropped from a net score of nine in February 2020 to […]

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