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Sue Davies, Which? Head of Consumer Rights and Food Policy, said: “Joining the Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP) could offer a range of positive opportunities for UK trade post-Brexit – but this relies on the government listening carefully to the issues consumers feel strongly about. “Our research has found that people want […]
Jenny Ross, Which? Money Editor, said: “Fraud can have a devastating financial and emotional impact on victims, so it’s positive to see Nationwide trying to take steps to prevent their customers from falling victim to bank transfer scams. “However, the onus is still on consumers to spot a possible scam and we know criminals use […]
Older consumers, those on low incomes and rural households will need more support to switch to electric vehicles due to concerns about affordability, range and the UK’s charging infrastructure, new Which? research has found. Electric car ownership has soared in the last few years and, with the government’s ban on the sale of new diesel […]
Jenny Ross, Which? Money Editor, said: “The huge rise in scam complaints reflects a surge in fraud generally as criminals exploit the pandemic to target victims. What is really shocking is the proportion of claims upheld. This shows that in three quarters of cases banks aren’t treating bank transfer scam victims right and handling the […]
Which? is launching a campaign for new laws to protect people from an epidemic of scams, dangerous products and fake reviews online – as new research from the consumer champion shows tech giants are failing to adequately protect their users. Which? believes urgent government action is needed to make online platforms legally responsible for the […]
Consumer champion Which? has announced its shortlist for this year’s Which? Awards, celebrating the brands that have excelled in the past year. Which? is well-known for its expert advice and reviews, using rigorous standards to assess thousands of products and services, and calling out practices that present consumer harm. As well as its Best Buy […]
Lisa Barber, Which? Home Products and Service Editor, said: “Hundreds of thousands of energy customers will be affected and understandably concerned by the collapse of Avro and Green Energy, while millions of people will be apprehensive following speculation that other small energy companies could suffer the same fate. “Ofgem will appoint new energy suppliers to […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “Tech giants simply aren’t doing enough to protect consumers from being scammed online. The financial and emotional toll on victims targeted with fake and fraudulent adverts can be devastating, and yet we did not hear anything in this evidence session to suggest that these platforms will […]
Jenny Ross, Which? Money Editor, said: “A staggering amount of money has been lost to fraud during the pandemic, and it’s particularly concerning that losses to bank transfer scams have overtaken card fraud for the first time. “Five years on from Which?’s super-complaint, the number of cases continues to rise dramatically, while most of the […]
Lisa Barber, Which? Home Products and Services Editor, said: “We know that consumers want to make more sustainable choices but are faced with confusing and sometimes misleading information. Which? has raised concerns about dubious and confusing green claims from firms in a range of industries – from airlines to energy companies and investment firms – […]