Jenni Allen, Managing Director, Which? Money, said: “This is an important step that should help victims to pursue complaints and seek reimbursement from the bank that the fraudster has used to process payments. “People are losing life-changing sums to bank transfer scams every day, so the new code to protect victims from this type of […]
Dodgy deals, unsubstantiated sales claims and unclear small print could mislead customers shopping on discount site Groupon, according to Which?. In a snapshot investigation, the consumer champion analysed deals available on Groupon between October and November 2018, and compared the claimed original and deal prices with those available from other sources. While Which? found plenty […]
With toy slimes sure to be on many children’s Christmas wish lists, Which? tested 13 products from a range of high street and online retailers, and found almost half failed the EU safety standard limit for boron in toys. Following Which?’s investigation earlier this year that found almost all the slime toys it tested from […]
The packaging of popular Christmas chocolates can make up almost half the total weight, according to new research by Which?. Which? looked at the top 13 best-selling boxes of chocolates and found that Ferrero Rocher Collection was the worst offender with 42 per cent of the total weight taken up by packaging and only […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “Broadband has become a modern day essential, so it is only right that consumers should get compensation when their provider fails to deliver. “Ofcom needs to swiftly push ahead with these proposals and providers need to work harder to ensure households no longer have […]
Which? is concerned that retailers are breaching data protection laws, after a snapshot investigation found some of the biggest names on the high street were including unwanted marketing information in e-receipts sent to shoppers. The consumer champion sent mystery shoppers to 11 retailers – Topshop, Clarks, Gap (including GAP Outlet), New Look, Dorothy Perkins, Arcadia […]
A Which? spokesperson said: “One Select customers will understandably be concerned, but there is no reason to panic. Your energy supply will not be cut off and will continue as normal. We would encourage affected customers to take a meter reading as soon as they can, and when your new energy supplier contacts you, ask […]
Which? is warning airlines that they are at risk of breaking consumer law by imposing rip-off ‘no show’ clauses – which they can use to cash in when a passenger misses the first leg of their journey. The clauses – often buried deep in airline terms and conditions – mean passengers who miss an outbound […]
According to a new Which? analysis, there really are fewer of your favourite chocolates – and more of the least popular ones – in tubs of your Christmas assortments. A poll by Which? has ranked the chocolate flavours in tubs of Nestle’s Quality Street, Mars’ Celebrations, and Cadbury’s Heroes and Roses according to popularity, to […]
Rory Boland, Which? travel editor, said: “This is deeply worrying for families and people desperate to see loved ones over the Christmas period, especially with the strike action potentially starting on what will be one of the busiest travel days of the year. “Our advice to anyone planning a trip over the Christmas break is […]