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Adam French, Consumer Rights Expert, Which?, said: “This potential disruption comes at the worst possible time for millions of people getting ready to head off for hard-earned summer breaks – so it is vital for BA to plan ahead and make sure they have the staff and capacity to minimise the impact on passengers. “If […]
Natalie Hitchins, Which? Head of Home Products and Services, said: “Volvo seems to have moved quickly to release details about this issue, but thousands of car owners will be concerned to hear that there is a risk of fire with their vehicle – and currently no fix. “No one should be put at unnecessary risk […]
Natalie Hitchins, Which? Head of Home Products and Services, said: “It is encouraging to see some mobile firms taking action, but these measures from Ofcom still do not go far enough, and will leave many people exposed to rip-off charges. “Anyone worried about paying too much should shop around as huge savings can be made […]
Caroline Normand, Which? Director of Advocacy, said: “Whirlpool has failed to trace hundreds of thousands of fire-risk tumble dryers that could still be in people’s homes almost four years after this fault was first discovered, so we have serious doubts about the company’s ability to get these machines out of circulation now. “Given it has […]
Gareth Shaw, Head of Money, Which?, said: “Our research shows that consumers in the two lowest household income groups rely on cash the most, but these people are struggling to access this vital payment method through the double blow of bank branch and cashpoint closures. “Banks should make sure they cater to the needs of all […]
Gareth Shaw, Which? Head of Money, said: “While digital payments are rising, almost two million people still rely on cash on a daily basis and it is also an important back-up when digital systems fail. It’s vital that people continue to have free and easy access to cash and are not frozen out by widespread […]
Which? is warning holidaymakers to avoid being hit by sky-high roaming costs this summer, as new research from the consumer champion shows even taking a single photo could result in a bill of more than £50. Which? looked at the cost of using data in 10 non-EU destinations and analysed how quickly common tasks can […]
Some of Britain’s biggest travel companies have finished at the bottom of Which?’s annual package holiday provider rankings – performing poorly on criteria including value for money, organisation and quality of reps in their resorts. More than eight million people travel with the oldest and most established holiday providers, Thomas Cook, TUI and TUI-owned First […]
Caroline Normand, Which? Director of Advocacy, said: “The opportunity to strike trade deals brings potential benefits for British consumers in terms of greater choice and more competitive prices – but this must not come at the expense of product safety, food production standards or consumer rights. “The government must listen to the thousands of people […]
Adam French, Which? Consumer Rights Expert, said: “Any British Airways passengers arriving at their destination without their luggage should log a lost luggage complaint with the airline as soon as possible and keep any receipts for essential items purchased as they should be able to claim back these costs. “We also expect BA to swiftly […]