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Rocio Concha, Which? Director of Policy and Advocacy, said: “There are too many instances where the financial services market does not meet consumer needs or provide customers with adequate protection, so proposals for a new duty that puts consumers at the heart of what businesses do have the potential to be hugely significant. “If these […]
Rory Boland, Which? Travel Editor, said: “Travellers will understand the need for government to introduce public health measures, however constantly changing rules at the last minute leaves passengers footing the bill. In some destinations, it will be difficult for people to secure tests at such short notice. “For those who do test positive abroad, they […]
New Which? analysis has found that lovers of Quality Street’s Green Triangle, Celebrations Galaxy Caramels, Heroes Wispas or Roses Truffles could be left disappointed this Christmas unless they swap to a different chocolate assortment that better suits their taste. The consumer champion looked at four of the most popular Christmas chocolate boxes – Celebrations, Heroes, […]
Rory Boland, Which? Travel Editor, said: “Travellers will understand the changing need for restrictions in light of the Omicron variant but governments must get better at communicating the details of these changes. “If, as suggested, France’s decision to introduce mandatory Covid tests for all travellers outside the EU takes effect this week, UK travellers urgently […]
Aldi has pipped its rivals to the post in the battle to be the cheapest supermarket for buying Christmas dinner, according to Which? research. The German discounter is one of four stores – along with Asda, Lidl and Tesco – where all the essential items for a festive feast for six can be picked up […]
Gareth Shaw, Which? Head of Money, said: “Everyone should have reasonable access to their own money without having to pay, so it’s good to see a cashback scheme rolled out to communities who rely on cash the most. “Schemes like cashback without purchase have a role to play, but they won’t be enough on their […]
Gareth Shaw, Which? Head of Money, said: “These closures mean that over 300 TSB branches across the country will have closed their doors in three years, which seems to fly in the face of work being done across the industry to protect access to cash. “Many consumers rely on bank branches for vital services, including […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “Leaving Meta and other tech giants unchecked to acquire smaller businesses could restrict consumer choice, stifle innovation and raise costs for rival companies, which would be passed on to customers, so it is positive that the CMA has intervened to block this merger. “However, current measures […]
Cold calling firms mis-selling appliance cover are conning vulnerable people into signing up to extortionate direct debits – charging some victims thousands of pounds to insure appliances they do not even own. Direct debit is a trusted way to pay for bills, subscriptions and ongoing services, but Which? found that unscrupulous companies are using it […]
Rory Boland, Which? Travel Editor, said: “Travellers will understand the rationale behind the government’s decision to reintroduce mandatory PCR tests for those returning to England. “However, as Which? research has consistently shown, the private testing market isn’t fit for purpose – with serious implications not just for travellers but public health more generally. Testing firms […]