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Adam French, Consumer Rights Expert at Which?, said: “It is vital British Airways takes every possible step to minimise disruption by informing passengers likely to be affected and offering refunds or alternative transport as required by law in the event of cancellation – if necessary, on other airlines. Many affected passengers may also be eligible […]
Adam French, Which? Consumer Rights Expert, said: “This serves as yet another example of banks’ woeful approach to PPI. Failing to adhere to new measures that were introduced eight years ago does nothing to improve trust in an industry still dealing with a mis-selling scandal. “Payment Protection Insurance was mis-sold to millions of people for […]
Ryanair has been rated the worst firm for customer service out of 100 popular British brands after passengers were left feeling undervalued by unhelpful staff and miserable complaints handling, new Which? research reveals. The survey of well-known companies reveals sharp differences between sectors with airlines, telecoms and energy providers performing most poorly – and brands […]
Adam French, Consumer Rights Expert at Which?, said: “The threat of more travel chaos over this busy bank holiday weekend will be a crushing blow for passengers who are likely to have spent weeks worrying about whether their holiday flights will take off. “Ryanair now needs to take every possible step to minimise disruption by […]
Adam French, Which? Consumer Rights Expert, said: “Time has almost run out with the deadline to make a PPI claim just days away, this is the final call for anyone who can make a claim to act now. We’ve heard from many people who have received thousands of pounds in PPI compensation for financial products […]
Gareth Shaw, Head of Money at Which?, said: “These reports will be very worrying for people who have been victims of fraud. Too often, victims are left feeling abandoned and confused as investigations drag on with little sign of progress. Our own research estimates only one in 20 cases reported to Action Fraud are solved. […]
Gareth Shaw, Head of Money at Which?, said: “These findings show that some banks are getting it right more often than others. Our research revealed bigger is not necessarily better when it comes to choosing a bank – innovation and outstanding customer service from some challenger banks have shaken up the market and placed them […]
Natalie Hitchins, Which? Head of Home Products and Services, said: “Solarplicity’s collapse comes as no surprise. It finished bottom of the 2019 Which? energy customer satisfaction survey and was plagued by problems with its customer service and complaints handling. “Though the firm’s customers will naturally be concerned, there is no need to panic as energy […]
Millions of people are at risk of mobile signal blackouts because they live in the four-fifths of UK constituency areas that suffer from patchy 4G mobile coverage, new analysis from Which? reveals. The consumer champion found that while rural Scotland and Wales still have Britain’s lowest levels of mobile coverage, many areas that include large […]
Almost half of the UK’s major banks and building societies still haven’t signed up to vital new fraud protections – leaving millions of customers at risk of losing life-changing sums of money to bank transfer scams. A voluntary industry code, which came into force on 28 May, should bring greater protection against transfer fraud – […]