Blowing smoke - British Airways emitting more CO2 emissions per passenger than rival airlines

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“Dehumanising” - Airports failing to meet the needs of disabled travellers

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The Big Easy - New Orleans rated world’s best city for the first time

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Blowing smoke – British Airways emitting more CO2 emissions per passenger than rival airlines

Flying with British Airways can increase CO2 emissions by up to 45 per cent per passenger when compared to rival airlines on the same UK routes, according to a new Which? Travel investigation. The consumer champion chose popular international routes from London which were well served by a variety of carriers to compare CO2 emissions […]

Which? comments as government introduces Agriculture Bill

Sue Davies, Head of Consumer Protection and Food Policy at Which?, said: “Prioritising sustainable food production, animal welfare and the environment is a positive step – but it is vital that the government gives equal weight to issues that are important to consumers, such as improved food safety and health. “Our research shows consumers value […]


Which? response to speculation on the future of Flybe

Rory Boland, Which? Travel Editor, said: “The speculation that Flybe might be the next airline to go under will be a huge concern for its customers and for those who regularly use airports where the airline is the main carrier. “While flights will be going ahead as normal for the time being, this is a […]


“Dehumanising” – Airports failing to meet the needs of disabled travellers

Passengers with reduced mobility are sometimes being left humiliated, deprived of their dignity and in some cases even physically hurt when travelling through airports, putting them off flying altogether, a new Which? investigation has found. The consumer champion has heard from passengers who feel they have been robbed of their dignity and left in degrading […]

Which? appoints Neil Caldicott as director of brand and communications

Neil Caldicott has been announced as the director of brand and communications at consumer group Which?.  Neil joins to lead the organisation’s brand and communications work, playing an integral role in building its membership, driving forward its brand values and delivering meaningful impact to make consumers’ lives simpler, safer and fairer. He joins Which? from […]

Which? response to ongoing Travelex situation

Kate Bevan, Which? Computing Editor, said: “Travelex customers are understandably concerned that their data might have been compromised after seeing reports that the hackers behind the attack have stolen their data. We’d urge Travelex to complete its investigations as soon as possible so that the firm can end the uncertainty for customers. “In the meantime, […]


Which? responds to FCA announcement on cash savings accounts

Jenny Ross, Editor of Which? Money, said: “For too long now, savers have found themselves stuck earning paltry returns as firms have taken advantage of their long-term customers. Switching is complicated by firms offering a huge array of products at different rates, often with unclear pricing information, so it’s right that the regulator is intervening […]


Whirlpool refunds urged as huge washing machine recall starts

As Whirlpool today launches its recall of more than half a million fire-risk washing machines, Which? is calling for the company to offer refunds to affected customers. Currently the company has offered to repair or replace the unsafe machines, but Which? has serious concerns that this could leave significant numbers of customers with the dangerous […]

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Which? response to latest on Travelex cyber attack

Adam French, Which? Consumer Rights Expert, said: “As the scale of the Travelex cyber attack continues to unfold, consumers have been left in limbo, with some having paid out large sums of money for upcoming holidays. “Travelex and all banks involved must urgently provide clarity to those impacted and act to ensure no one is […]


Which? response to CMA fake reviews investigation update

Natalie Hitchins, Which? Head of Home Products and Services, said: “It’s good that Facebook and eBay have taken steps to improve after the regulator intervened, but it is vital they continue to identify and shut down these groups, and put measures in place so that they are completely eradicated. “The regulator must now turn its […]