Keeping you waiting - Manchester Airport worst for security queues

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Cut off from cash: Wave of cash machine cuts leaves communities facing long treks to make free withdrawals

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Which? and Britain’s biggest banks urge Pay.UK to back vital scams reimbursement funding proposal

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Which? responds to PPI claims handling delay

Adam French, Which? Consumer Rights Expert, said: “The PPI scandal was created by the banks but instead of doing all they can to put things right, these institutions have consistently dodged their responsibilities and let their customers down throughout the claims handling process. “The banks had two years to prepare for the inevitable rise in […]

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Which? responds to Welsh Assembly committee’s access to banking and ATMs report

Gareth Shaw, Head of Money, Which?, said: “Wales has lost a huge number of bank branches, with over two-fifths of the network having closed in less than five years – leaving people across the country struggling to access vital financial services and cash. “This important inquiry has put the problems faced by people hit by […]

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Which? response to Three network outage

Adam French, Which? Consumer Rights Expert, said: “Huge numbers of Three customers have woken up to find they are unable to make calls or use roaming data and will be left feeling angry and frustrated as a result. “The mobile operator has to do right by its customers by keeping them informed, ensuring no one […]

Keeping you waiting – Manchester Airport worst for security queues

Passengers travelling through Manchester face the longest average security queue waiting times of any large UK airport, according to Which? research.  All three of the northern hub’s terminals had worse waiting times than rival airports – averaging 16 minutes per passenger – while in the worst-case scenario one holidaymaker reported queuing for up to 90 […]

Which? responds to pensions dashboard announcement in Queen’s speech

Gareth Shaw, Head of Money at Which?, said: “Pensions dashboards have the potential to bring huge benefits for savers by bringing together all their pensions in one place, which should help millions of people to keep track of their savings and understand them better. “The government must ensure that dashboards enable savers to see relevant […]

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Which? responds to fraudsters targeting Thomas Cook refund website

Adam French, Which? Consumer Rights Expert, said: “Ruthless scammers will try to exploit a crisis like the collapse of Thomas Cook in any way they can, so it is good to see the CAA taking swift action to shut down this suspicious activity. “We have also found evidence of fake refund websites attempting to fleece […]

Statement

Which? responds to fraudsters targeting Thomas Cook refund website

Adam French, Which? Consumer Rights Expert, said:  “Ruthless scammers will try to exploit a crisis like the collapse of Thomas Cook in any way they can, so it is good to see the CAA taking swift action to shut down this suspicious activity. “We have also found evidence of fake refund websites attempting to fleece […]

Statement