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Lisa Barber, Which? Home Products and Services Editor, said: “With the energy price cap at a record high and predicted to rise further in April, many people will understandably be concerned about the possibility of their bills increasing again in October. “If you are concerned about struggling to pay higher bills, there is help available. Speak […]
Adam French, Which? Consumer Rights Editor, said: “Throughout the pandemic, fraudsters have come up with new ways to part people from their hard-earned cash. Which? has found a new delivery scam text which takes people to an extremely convincing clone of the Post Office website to rearrange their delivery. “If people input their details and […]
Aldi has narrowly pipped rival Lidl to be named cheapest supermarket of the year by Which? – as the consumer champion finds grocery costs going up even at budget stores. Which? tracked hundreds of thousands of grocery prices across the UK’s eight major supermarkets throughout 2021 to find out how much each shop was charging […]
Which? is warning that enabling consumers to request cashback in shops without making a purchase will not be enough to protect access to cash, as its new research reveals many people view taking out money in this way as inconvenient and even a security risk. The government made changes to the law in 2021 to […]
Jenny Ross, Which? Money Editor, said: “Amazon reversing its decision to ban Visa credit cards for now will be good news for many customers, but we would encourage Amazon and Visa to urgently find a long-term resolution to prevent any unnecessary inconvenience or restriction on consumer choice in future. “There have been long-standing concerns about […]
People are losing out on hundreds of pounds after being enticed into using third-party companies to claim tax rebates instead of going directly to HMRC, a Which? investigation has found. In a survey of over 4,000 people, the consumer champion found one in five (22%) said they had been contacted by a tax refund company, […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “It is positive to hear the government say that it has ‘heard the message’ from campaigners on the importance of fraudulent paid-for advertising being included in the Online Safety Bill. The growing epidemic of online scams continues to cause devastating emotional and financial effects on victims. […]
Rory Boland, Which? Head of Travel, said: “France’s decision to lift the UK travel ban for vaccinated tourists will be welcome news for anyone hoping to travel there soon. Fully vaccinated travellers will be required to book a Covid test via a private provider and show evidence of a negative result before arriving in France. […]
Facebook and Twitter are failing to tackle a fake and incentivised reviews industry that is easily infiltrating both online platforms and trading free items in exchange for bogus five-star ratings to boost the ratings of mediocre products sold on Amazon, a Which? investigation has found. The consumer champion uncovered Facebook fake review groups with hundreds […]
Home insurance customers who have made one claim pay more than half (on average 57%), than those who haven’t claimed, a Which? investigation has found. While it is typically cheaper to insure a home than a car, the consumer champion found the cost of claiming on home insurance can be much higher. Drivers with two […]