Golden rage - Which? reveals the holiday surcharges penalising older people

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Cash strapped: Hundreds of communities struggling to access cash, warns Which?

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Rottenair - Airline passengers name Ryanair the grubbiest carrier

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Which? responds to report into TSB’s IT failure

Gareth Shaw, Head of Money, Which?, said: “Our research shows that the banking industry cannot provide consistently reliable IT services, with glitches happening almost every day that can leave countless customers locked out of their accounts, and unable to pay their bills or run a business. “If banks want to persuade their customers to move […]

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Golden rage – Which? reveals the holiday surcharges penalising older people

Older people are often deprived of going away by a range of surcharges on their holidays – including sky-high insurance and car hire rates as well as extra charges for booking by phone, a Which? investigation has found. The consumer champion found that a typical 15-day travel insurance premium leaps from £30 for a 64-year-old […]

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Which? responds to Pay.UK’s decision on ‘no-blame’ fraud reimbursement funding

Jenny Ross, Which? Money Editor, said: “Three years on since we made our super-complaint and this is yet another missed opportunity to properly protect people against the devastating consequences of bank transfer fraud. “It is incredibly disappointing that the banking industry cannot reach agreement on how to reimburse innocent customers, and no one else seems […]

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Cash strapped: Hundreds of communities struggling to access cash, warns Which?

New analysis from Which? has identified 259 communities across the UK that have poor cashpoint provision or no cashpoints at all, raising fears that countless people are struggling to access cash. The consumer champion analysed data from Link and was alarmed to discover that 130 postcode districts with a combined population of 115,741 do not […]

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Which? responds to annual Scottish Widows Women and Retirement Report

Gareth Shaw, Head of Money at Which?, said: “We know from our research that the motherhood pension penalty is leaving women significantly worse off in their retirement, and may leave mothers working part-time saving around £15,000 less over their careers than women working full-time. “If the next government is committed to closing the pensions gender […]

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Dubious discounts: Which? warns consumers over potentially misleading Black Friday flight and holiday ‘deals’

Which? is warning consumers about the risk of misleading Black Friday travel deals after a series of special offers for last year’s event turned out to be exaggerated or non-existent.   On Black Friday in 2018 (23 November), Which? Travel analysed promotions advertised by major airlines and holiday companies – before checking the prices again […]

Rottenair – Airline passengers name Ryanair the grubbiest carrier

Ryanair has been named the filthiest flight operator in the UK, with fewer than half of passengers rating the airline as good for cleanliness, according to a Which? Travel survey. In a survey of almost 8,000 passengers, the consumer champion found that on average eight in 10 (81%) passengers rated cleanliness positively across 42 airlines. […]

Which? comments as CMA secures improvements to Currys’ sale of extended warranties

Adam French, Which? Consumer Rights Expert, said: “This is a welcome move and we look forward to seeing Currys PC World swiftly implementing these changes to ensure customers are armed with the correct information when making a decision about extended warranties. “We would also urge customers to read the terms and conditions before buying an […]

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Which? response to BEIS select committee report on Whirlpool

Caroline Normand, Which? Director of Advocacy, said: “Whirlpool’s handling of its fire-risk tumble dryers is a national scandal that has gone on for far too long. Despite consumers, safety campaigners and now the BEIS committee all expressing serious concerns about the ‘fix’ for these machines, there is still no end in sight to the crisis. […]

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Which? response to Treasury Committee Report on Economic Crime

Gareth Shaw, Head of Money at Which?, said: “It’s been three years since we warned banks were not doing enough to protect their customers, and in that time a lack of swift action from the industry on vital measures like Confirmation of Payee has allowed fraudsters to steal hundreds of millions of pounds – causing […]

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