Popular sunscreens failing to live up to sun protection claims, Which? reveals

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Primed for manipulation: best-selling Amazon products display evidence of fake and incentivised review practices, Which? finds

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Food delivery apps cost consumers for the convenience and can leave them in the lurch when things go wrong, Which? finds

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Which? response as Treasury Select Committee calls for fraud via online advertising to be in the Online Safety Bill

Rocio Concha, Which? Director of Policy and Advocacy, said: “Online scams have a devastating financial and emotional impact on victims – yet there are serious flaws in the current reactive approaches being taken by online platforms to protect their users. “The government needs to urgently give online platforms a legal responsibility, through the Online Safety […]

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Which? responds as Ryanair rejoins AviationADR

Rory Boland, Which? Travel Editor, said: “When Ryanair walked out on the airline dispute resolution system in 2018, it left thousands of passengers facing a struggle to get compensation they were due for flight cancellations. “Ryanair’s decision to re-join the scheme has only come after the CAA has made changes to the ADR system that […]

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Which? responds as the UK launches negotiations with the Comprehensive and Progressive Agreement for Trans-Pacific Partnership

Sue Davies, Which? Head of Consumer Rights and Food Policy, said: “Joining the Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP) could offer important opportunities for UK trade post-Brexit – provided that the government listens carefully to the issues consumers feel strongly about. “Our research shows that people want trade deals that prioritise high food, […]

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Which? comments on House of Lords’ concerns regarding private test providers for travel

Rory Boland, Which? Travel Editor, said: “The House of Lords is right to raise concerns about the government’s list of test providers for international travel. Travellers should be able to find a reliable and affordable testing company easily, but they risk being exposed to excessive or misleading prices and to companies that cannot provide testing […]

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Catalytic converter thefts soar by more than 100%, Which? research reveals

Catalytic converter thefts have surged by more than 100 per cent, according to new Which? research, leaving victims with eye-watering repair costs, soaring premiums or even complete write-offs. Exclusive police data obtained by Which? shows that between 2019 and 2020 alone, incidents of thefts across England, Wales and Northern Ireland rose by a staggering 104 […]

Primed for manipulation: best-selling Amazon products display evidence of fake and incentivised review practices, Which? finds

Best-selling products and brands on Amazon Marketplace display reviews from buyers saying they have been offered vouchers, freebies and money in exchange for posting five-star reviews and removing negative ones as the tech giant fails to adequately protect shoppers from fake and incentivised review practices, a Which? investigation has revealed.  The consumer champion looked at […]

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