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Concerns over cost and a desire to keep the status quo suggest the government will need to do more to support consumers switching to more sustainable home heating systems, according to new Which? research. UK homes produce around 20 per cent of the country’s greenhouse gas emissions, mostly from natural gas used for heating and […]
Rory Boland, Which? Travel Editor, said: “Travellers were let down badly during the summer by a confusing traffic light system and a dysfunctional PCR testing market that left them exposed to extortionate prices and unreliable providers. Steps to bring down the price of testing and provide greater clarity as to the current travel system would […]
Rory Boland, Which? Travel Editor, said: “We have received countless complaints from Teletext Holidays customers who have been battling for refunds for cancelled holidays. It’s hugely concerning that Teletext has not yet paid all outstanding refunds to its customers and it’s still failing to comply with the 14 day period required by law. We welcome […]
Adam French, Which? Consumer Rights Expert, said: “Which? warned of an increase in doorstep scams when restrictions started to lift earlier this year. We should all be wary of any unexpected knocks on the door. “Adopting a blanket policy not to buy goods or services offered at the door is the best way to stop […]
Fewer than half of people who experienced an issue with a retailer rate social media, online chat bots and text as efficient communication methods as technology fails to supplant communication methods which allow customers to speak directly to staff, Which? research has found. Which? surveyed more than 5,000 consumers who experienced an issue with an […]
Which? is urgently calling on the regulator to ensure banks do more to protect victims and provide them with fair reimbursement, as the consumer champion’s latest investigation shows many customers are still being treated appallingly when trying to get their money back. Five years on from Which?’s landmark super-complaint, which highlighted the threat posed to […]
Lisa Barber, Which? Home Products and Services Editor, said: “Energy customers with People’s Energy and Utility Point will be deeply concerned by the news their energy supplier has ceased trading. However, customers should not panic – and while they wait for Ofgem to appoint a new provider we’d recommend taking a meter reading. “Once the […]
Rory Boland, Which? Travel Editor, said: “Travellers were let down badly during the summer by a dysfunctional travel testing system that left people facing rip-off prices or paying rogue providers for test kits and results that arrived late or not at all. With just six weeks until the half-term break, people need clarity on whether […]
Major banks and delivery companies are adopting a new best practice guide for texting customers devised by Which?, as the consumer champion reveals that ‘smishing attacks’ have increased dramatically over the first six months of 2021. The worrying number of smishing scams in 2021 – including scam text messages pretending to be from legitimate organisations […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “The financial strain of the past year and record-low saving rates are pushing more people than ever to look for investments online, just as fraudsters are looking to exploit the uncertainty and confusion caused by the coronavirus – resulting in a perfect storm for scams. “Currently, […]