Alex Hayman, Which? Managing Director of Public Markets, said: “We have previously found too many care homes failing to be upfront about important terms and conditions, leaving residents hit with unexpected fees or contract terms that can have far-reaching and devastating consequences for vulnerable people and their families. “It is vital that care homes implement this welcome advice quickly to ensure residents and their […]
The UK has lost almost two thirds of its bank branches in the last 30 years, leaving a fifth of households now more than three kilometres from their nearest branch, new Which? figures reveal. According to parliamentary records, there were 20,583 branches in 1988, but the consumer champion’s analysis of all the current account providers […]
Britain’s broken rail complaints system has led to train companies failing to deal with passenger concerns effectively and is even failing to treat customers with basic courtesy, new analysis from Which? reveals. The consumer champion looked at 12 months of rail regulator data and found fewer than half of rail passengers were satisfied with how […]
Homebase.co.uk has been rated the worst online retailer in the UK for 2018, according to the latest Which? annual online shop survey. Shoppers panned the retailer’s poor product range, bog standard product quality and poor value for money. Which? asked more than 10,000 people to rate the most popular online shops based on experiences they […]
David Chaplin joins Which? as Head of Campaigns and Strategic Communications from agency Hill+Knowlton Strategies. David will lead strategic communications for Which?’s advocacy division, continuing to build its impact in making the lives of consumers easier, safer and fairer. He joins Which? from H+K where he led on media relations and campaigns strategy. Prior to […]
Broadband customers are enduring terrible customer service and potentially paying hundreds of pounds a year more than they need to as providers take advantage of their loyalty, according to new Which? analysis. Research by the consumer champion found that most customers have been with their broadband provider at least three years which may mean their […]
New university students are barely being given time to settle into university before having to begin the process of searching for accommodation for the next year, according to new research by Which? University. Analysis by the consumer champion found four in 10 first year students (41%) in 2017 had to begin searching for accommodation for […]
Gareth Shaw, Which? Money Expert, said: “Rapid changes to the financial landscape risk excluding a significant amount of people from access to vital financial services and cash, notably through the double blow of bank branch and cashpoint closures, which continue at an alarming rate. We know such closures hit rural communities especially hard, with poorer […]
More than a quarter of shoppers admitted that they leave buying all their Christmas presents until the last minute, according to new Which? research. In a survey of over 1,300 members, the consumer champion found more than a quarter (26%) have not bought a single present at the start of December. The survey also found […]
With only months to go before Brexit and still no certainty about exactly how the UK will leave the EU, concern about the issue has risen dramatically for those over 65, new research from Which? reveals. The latest figures from the consumer champion’s insight tracker show that six in 10 (61%) of those aged over-65 […]