Raise the bars - Eight in 10 areas in the UK lack full 4G coverage

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Millions potentially still vulnerable to devastating bank transfer scams, warns Which?

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The not-so-full package – Which? reveals the bank accounts offering paltry savings and limited cover

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Which? comments on the CMA’s latest banking satisfaction survey

 Gareth Shaw, Head of Money at Which?, said: “These findings show that some banks are getting it right more often than others. Our research revealed bigger is not necessarily better when it comes to choosing a bank – innovation and outstanding customer service from some challenger banks have shaken up the market and placed them […]

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Which? comments as Solarplicity ceases trading

Natalie Hitchins, Which? Head of Home Products and Services, said: “Solarplicity’s collapse comes as no surprise. It finished bottom of the 2019 Which? energy customer satisfaction survey and was plagued by problems with its customer service and complaints handling. “Though the firm’s customers will naturally be concerned, there is no need to panic as energy […]

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Raise the bars – Eight in 10 areas in the UK lack full 4G coverage

Millions of people are at risk of mobile signal blackouts because they live in the four-fifths of UK constituency areas that suffer from patchy 4G mobile coverage, new analysis from Which? reveals. The consumer champion found that while rural Scotland and Wales still have Britain’s lowest levels of mobile coverage, many areas that include large […]

Millions potentially still vulnerable to devastating bank transfer scams, warns Which?

Almost half of the UK’s major banks and building societies still haven’t signed up to vital new fraud protections – leaving millions of customers at risk of losing life-changing sums of money to bank transfer scams. A voluntary industry code, which came into force on 28 May, should bring greater protection against transfer fraud – […]

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Which? comment on BA IT failure

Which? Travel’s Naomi Leach, said: “This apparent BA systems failure is another kick in the teeth for travellers who are likely to have spent weeks worrying about whether their holiday flights will take off – so it is important that the airline now moves quickly to resolve the issue as quickly as possible to minimise […]

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Which? response to energy price cap announcement

Natalie Hitchins, Which? Head of Home Products and Services, said:  “Lowering the price cap will provide some relief to hard-pressed households – but millions of energy customers on default tariffs will still be left paying hundreds of pounds more than they need to each year. “While the deadline for energy providers to lower their prices […]

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Facebook still flooded with fake review groups, warns Which?

Facebook is failing to stop fake review factories that are increasingly being used to mislead consumers – despite being ordered to take urgent action by the regulator, a Which? investigation has revealed. The consumer champion’s investigation found that – more than a month after the Competition and Markets Authority (CMA) raised concerns – Facebook remains […]

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Which? response to Heathrow flight cancellations

Which? Travel’s Naomi Leach, said: “Thousands of people will understandably be frustrated to have their travel plans thrown into chaos by these last-minute cancellations and sadly the disruption this August is set to continue. “All passengers affected by these cancellations are entitled to a full refund or to be rerouted on to another flight to […]

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