Coalition of organisations urges government to use Online Safety Bill to protect people from an avalanche of online scams

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Millions with old routers at risk of being hacked in their homes, Which? warns

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Package holiday providers suggest they will break the law on refunds again

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Confusion over travel insurance could leave travellers at risk of another summer out of pocket, Which? warns

A lack of clarity from travel insurers over how much protection their policies offer for Covid-related disruption could lead to consumers losing money as international travel reopens, Which? research has found.  New research from the consumer champion suggests that many travel insurance customers are being left with a false impression about the level of protection […]

Which? response to Santander technical issues

Gareth Shaw, Head of Money at Which?, said: “These technical issues will be causing stress for many Santander customers – with people reporting that they have been unable to make online payments or in some cases purchase food in their local supermarket. “Customers can incur fines, penalties and fees when they’re not able to access […]


Which? responds to DWP proposals for flag system to tackle pension fraud

Gareth Shaw, Head of Money at Which? said: “Pension scams are becoming increasingly sophisticated and can have devastating consequences, leaving savers at risk of seeing their entire retirement income disappearing in an instant. “It’s right that the government is looking to set more stringent expectations on pension schemes to detect potential scams and to act […]

Which? response to UK Finance scams figures

Rocio Concha, Director of Policy and Advocacy at Which?, said: “Tackling scams is a complex problem and scam victims are currently failed by a range of businesses – including tech firms failing to take responsibility for fraudulent content posted by criminals. “The government has now recognised that the major online platforms we interact with every […]


Which? responds to the CMA’s warning to package travel operators over refunds

Rory Boland, Editor of Which? Travel, said: “With international travel set to resume, we must not see a repeat of the fiasco that took place last year, which saw some travel firms break the law by withholding refunds from customers for months after their trips were cancelled. “Earlier this month Which? revealed that some of […]


Keep the change: Retailers sign up to Which? cash acceptance pledge

Thousands of supermarkets and shops around the country have committed to continue to accept cash after businesses – including some of the biggest names in retail – signed up to Which?’s cash-friendly pledge, an initiative designed to ensure that millions of consumers who rely on cash are not excluded by the transition to digital payments. […]

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Which? comments as the government publishes the draft Online Safety Bill

Rocio Concha, Director of Policy and Advocacy at Which?, said: “It is good to see the government recognising that the major online platforms we interact with every day have a legal responsibility to protect their users from scams. However, it would be a huge missed opportunity if the government does not also act on other […]


Which? comments on holidaymakers being able to use the NHS app to show their vaccine status

Rory Boland, Editor of Which? Travel, said: “Steps to simplify the process of proving your vaccine status will remove some of the admin involved before travelling and should reduce test costs, with some destinations removing the need for a pre-departure test if passengers can provide proof of vaccination. “Travellers do need urgent and concrete assurances […]