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Neena Bhati, Which? Head of Campaigns, said: “Passengers have been treated as an afterthought for too long on the railways – facing appalling disruption to their lives through delays and cancellations and then facing a confusing compensation system, which puts many off claiming. “Moves to speed up compensation claims and make the system more consistent […]
Adam French, Which? Consumer Rights Expert, said: “We recently investigated Facebook and found it was far too easy to get a scam ad approved and published on the platform, where it was seen by thousands of people before being removed – so any measure to get these posts off the site quickly is a step […]
Gareth Shaw, Head of Money, Which?, said: “Our research has shown that those with pre-existing medical conditions routinely face inflated premiums and confusing clauses, with some only able to find policies that exclude all claims related to their condition in the mainstream market. “Any new rules must ensure that all those with pre-existing conditions receive clear […]
Which? Travel’s Naomi Leach said: “It’s completely unacceptable for passengers to be regularly delayed by nearly half an hour. These delays aren’t just an inconvenience but can leave holidaymakers hundreds of pounds out of pocket because of missed connections, transfers and fines for picking up their hire car late. “The worst airlines need to ensure […]
Which? is warning people to avoid buying flammable plastic-backed fridges, freezers and fridge freezers, as stringent new tests that effectively ban the fire-risk models from being manufactured come into force today. The consumer champion has campaigned for a change to the safety standard for the appliances since 2017, after its testing found plastic backing on […]
New analysis from Which? has revealed the UK’s top 10 most delayed flight routes – with one plagued by substantial delays of an hour or more on a quarter of journeys. The worst offender was Thomas Cook’s route from London Stansted to Dalaman in Turkey, with passengers flying this route suffering more delays than any […]
Unscrupulous sellers are staying one step ahead of Amazon by using a range of tactics to beat the online retailer’s security systems and mislead shoppers with fake reviews, a Which? investigation has revealed. The consumer champion scrutinised thousands of listings with the help of an Amazon expert to uncover how features designed to make the […]
Eleanor Snow, Which? Consumer Rights Editor said: “We have repeatedly exposed Viagogo as a rogue operator that appears to have a total disregard for consumer law. As the company is continuing to flout a court order, it is right that the regulator is taking further strong action. “The CMA’s verdict – that the firm is […]
Natalie Hitchins, Which? Head of Home Products and Services, said: “Energy customers have too often faced a lottery when their supplier goes bust – not knowing if they will face an overnight price increase of hundreds of pounds or potentially have to wait months for credit refunds. “Energy is an essential service and all consumers […]
Caroline Normand, Which? Director of Advocacy, said: “We have concerns that Facebook and Google’s stranglehold on the digital advertising market could be harming millions of consumers, including by driving up the price of some goods and services. “This market study must lead to a better understanding of the impact and consequences of the dominance of […]