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Which? is warning that enabling consumers to request cashback in shops without making a purchase will not be enough to protect access to cash, as its new research reveals many people view taking out money in this way as inconvenient and even a security risk. The government made changes to the law in 2021 to […]
Jenny Ross, Which? Money Editor, said: “Amazon reversing its decision to ban Visa credit cards for now will be good news for many customers, but we would encourage Amazon and Visa to urgently find a long-term resolution to prevent any unnecessary inconvenience or restriction on consumer choice in future. “There have been long-standing concerns about […]
People are losing out on hundreds of pounds after being enticed into using third-party companies to claim tax rebates instead of going directly to HMRC, a Which? investigation has found. In a survey of over 4,000 people, the consumer champion found one in five (22%) said they had been contacted by a tax refund company, […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “It is positive to hear the government say that it has ‘heard the message’ from campaigners on the importance of fraudulent paid-for advertising being included in the Online Safety Bill. The growing epidemic of online scams continues to cause devastating emotional and financial effects on victims. […]
Rory Boland, Which? Head of Travel, said: “France’s decision to lift the UK travel ban for vaccinated tourists will be welcome news for anyone hoping to travel there soon. Fully vaccinated travellers will be required to book a Covid test via a private provider and show evidence of a negative result before arriving in France. […]
Facebook and Twitter are failing to tackle a fake and incentivised reviews industry that is easily infiltrating both online platforms and trading free items in exchange for bogus five-star ratings to boost the ratings of mediocre products sold on Amazon, a Which? investigation has found. The consumer champion uncovered Facebook fake review groups with hundreds […]
Home insurance customers who have made one claim pay more than half (on average 57%), than those who haven’t claimed, a Which? investigation has found. While it is typically cheaper to insure a home than a car, the consumer champion found the cost of claiming on home insurance can be much higher. Drivers with two […]
Which? has uncovered worrying flaws in online banking security systems that could leave customers exposed to fraud, with some banks failing to use the latest protections for their websites and allowing users to set insecure passwords. With cases of internet banking fraud up 97 per cent in the first half of 2021, the consumer champion […]
Ele Clark, Which? property expert, said: “Which? continues to hear from innocent leaseholders caught up in the cladding crisis who are being forced to foot the bill for someone else’s mistakes – with devastating financial and emotional consequences. “It is essential that blameless victims are not forced to pay to fix building defects caused by […]
Sue Davies, Which? Head of Consumer Protection Policy, said: “After the disappointing news that EE and Vodafone are planning to reintroduce roaming charges in the coming months, it is reassuring that Virgin Media O2 is offering some certainty to customers on O2 or Virgin Mobile by not reintroducing roaming fees in Europe this year. “As […]