Sue Davies, Which? Strategic Policy Adviser, said: “Our research shows that consumers want the Government to help them eat more healthily by actively encouraging food companies to reduce sugar, salt and fat levels. “While it’s good to see some progress, any reductions need to be part of a wider Government strategy – which includes more […]
Alex Hayman, Which? Managing Director of Public Markets, said: “Given the scale of changes to the timetable, these disruptions were foreseeable and train companies should have been better prepared for the cancellations and inconvenience customers have endured. “They must now do all they can to minimise the impact of disruption on their passengers by ensuring […]
A Which? investigation reveals that the PPI claims process of some banks could be deterring people from claiming back the millions still owed from the mis-selling scandal, as one in five finds the process difficult. When the Financial Conduct Authority (FCA) announced its August 2019 deadline for PPI complaints it also tasked firms with ensuring […]
British households are paying for broadband services that are on average 51% slower than advertised, according to new Which? analysis. Results generated from 235,000 uses of the Which? broadband speed checker tool show that, on average, customers are paying for speeds of up to 38 megabits per second, but actually only receiving half that […]
Rory Boland, Which? Travel Editor, said: “Time and time again, our investigations have found that passengers are being ripped off with inflated prices for a number of items at airports around the UK. “If travellers are being advised not to take their food through security, airports should ensure that the food available to them after security […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “Whirlpool told millions of people and the Government that it had a fix for the fire-risk tumble dryers in their homes – but evidence is mounting up to show that the so-called fix is not fit for purpose. “Our research has shown the company […]
Peter Vicary-Smith, Chief Executive of Which?, said: “We believe that UK safety standards are inadequate when it comes to plastic-backed fridges and therefore meeting these standards is insufficient protection for consumers. “Our tests show that plastic-backed fridges are a potential fire risk and should be withdrawn from sale. Whirlpool must urgently clarify if this model […]
What’s the problem Independent tests by Finnish magazine Tekniikan Maailma found that when all three rear seat belts are in use and the car is driven at speed, the far-left one could come undone, leaving passengers in that position unsecured. The Volkswagen Group, which owns both brands, has confirmed the issue in its own tests. […]
Alex Hayman, Which? Managing Director of Public Markets, said: “This failure by train companies to inform customers properly about changes to timetables is unacceptable and suggests they aren’t taking the impact that this is having on their customers seriously. “Train companies need to ensure that any changes to timetables should be available and communicated clearly with passengers as soon as […]
Which? response to Npower’s price increase Alex Neill, Which? Managing Director of Home Products and Services, said: “Npower already has the most expensive standard tariff available and has come bottom in our satisfaction survey for the eighth year in a row. This further price increase will leave customers questioning why they’re paying even more for […]