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Sue Davies, Head of Consumer Protection at Which?, said: “It’s encouraging to see another supermarket recognising that customers really value food produced to our high domestic standards, and making this commitment to ensuring that chlorinated chicken or hormone-injected beef will not be stocked on their shelves. “However, the government should be acting decisively on this […]
A lack of effective controls on Facebook and Google could allow fraudsters to create and post fake adverts to target victims and spread misinformation within a matter of hours, a Which? investigation has revealed. Facebook and Google accounted for the majority of the UK’s digital advertising market in 2019, earning 80% of the £14 billion […]
Rory Boland, Editor of Which? Travel, said: “The government’s attempt to relax international travel restrictions has been a complete mess, leaving millions of people with no clarity over whether their holiday can go ahead and less chance of getting their money back if they can’t go. “Holidaymakers will now have to check a list by […]
Gareth Shaw, Head of Money at Which?, said: “While the extension of these measures will bring relief to people struggling financially as a result of the coronavirus crisis, the industry must support customers once their payment holiday comes to an end and ensure consistency across products. “Consumers should also consider their options before taking a […]
Sue Davies, Head of Consumer Protection at Which?, said: “It is unacceptable that consumers have been exploited during the coronavirus pandemic, from being denied refunds for cancelled holidays to being ripped off by price gouging on essential goods. “Which? reported Sykes Cottages to the CMA, so it is good to see the company has now […]
Rory Boland, Editor of Which? Travel, said: “The government has caused mass confusion over holidays in recent weeks, and while a traffic light system will be welcome news to some holidaymakers, many will still be left questioning if restrictions in other countries will prevent them from travelling, and if so, if they will be able […]
More than a third (36%) of people, who reported price hikes, say that they have been forced to pay sky-high prices to get hold of essential hygiene and medical products during the coronavirus pandemic as opportunistic sellers have sought to exploit the crisis by price gouging, new Which? research reveals. Analysis of almost 1,500 reports […]
Which? is calling for action to help the most vulnerable after it found that more than a quarter could be at risk of going hungry because they have faced difficulty accessing basic food and essential groceries. With shielding measures due to end soon in some parts of the UK, the consumer champion is calling on […]
Rory Boland, Editor of Which? Travel, said: “This update from the regulator confirms what we have been highlighting to it for months – that airlines are continuing to disregard the law and withhold huge sums of money from their passengers during a time that has placed incredible stress on people’s financial and emotional wellbeing. “The […]
Rocio Concha, Director of Advocacy at Which?, said: “Our research has found that consumers are concerned about how their data is collected and exploited online but feel powerless against tech giants such as Google and Facebook, so it is positive to see the competition regulator pushing to give control back to consumers and address competition […]