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Which? is urging mobile phone users to take action when their contract comes to an end, as new research from the consumer champion reveals those who push for a better deal could save up to £96 a year. The consumer champion surveyed more than 4,000 members of the public in October 2020 to establish how […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “Algorithms can help consumers find suitable products and services as well as good deals, but can also be used to track and monitor behaviours in ways they are unaware of, leading to them being manipulated or misled – either accidentally or by design. “From pressure-selling tactics […]
Which? is calling for urgent action to protect the millions of people who depend on the critically endangered cash network, as new research from the consumer champion shows more than a third of consumers have been blocked from paying with cash since the start of the pandemic. In a survey of 2,000 people, 34 per […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “This latest report shows that the FCA is facing an uphill struggle in tackling a flood of online investment scams and that in some cases the regulator is not able to take action. “It’s vital that online platforms including Facebook and Google step up and do […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “Which? has campaigned long and hard for an effective collective redress scheme, but with no claim under the new regime reaching a full trial, consumers have not yet had the results they need. “If successful, this opt-out action would be welcomed by many BT customers who […]
Rory Boland, Which? Travel Editor, said: “It’s understandable that the government wants to severely restrict travel for a period, and this is far more sensible than the stop-start approach of travel corridors. “Airlines are now likely to start cutting the number of flights to a bare minimum or stopping routes altogether, so it’s crucial that […]
Lidl has narrowly beaten Aldi to be named the cheapest supermarket of 2020, according to Which? analysis. The consumer champion tracked the price of 45 popular branded and own-label products such as Hovis bread, Knorr stock cubes and free-range eggs in eight major supermarkets for at least 100 days between January and December 2020. In […]
One in four self-employed workers plan to delay their tax bill for 2019-20, Which? has found, with many taxpayers struggling financially as a result of the pandemic. With the 31 January tax return and payment deadline looming, Which? surveyed 4,000 people to investigate the nation’s tax return habits and found that some are unsure how […]
Ryanair and Virgin Atlantic have been rated the worst of the UK’s major airlines in Which?’s new refund satisfaction survey, both receiving abysmally low scores for making customers wait months for their money back and offering poor customer service throughout the process. Both airlines were given a customer satisfaction score of just 13 per cent […]
Kate Bevan, Which? Computing editor, said: “This was a really nasty data breach that left hundreds of thousands of British Airways customers exposed to possible financial and emotional harm. “Which? is calling for consumers to have an easier route to redress when they suffer from data breaches. The government must allow for an opt-out collective […]