A cereal offence - Government urged to fix food label chaos after Brexit

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​Bank branches closing at an alarming rate with 60 shutting a month, warns Which?

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Loosen the leasehold noose - Which? investigation exposes leasehold crisis

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A cereal offence – Government urged to fix food label chaos after Brexit

Which? is calling for traffic light food labelling to be made mandatory after Brexit, after an investigation into ‘adult’ breakfast cereals revealed that inconsistent packaging information risks misleading consumers about their sugar, salt and fat intake. Many supermarket own-brands have adopted the traffic light scheme voluntarily but household names such as Kellogg’s are lagging behind, […]

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Which? response to the E.ON price hike announcement

Alex Neill, Which? Managing Director of Home Products and Services, said: “This price rise will be infuriating for E.ON customers who have already seen the removal of dual fuel and paperless discounts earlier this year. “This completes a full house of Big Six price hikes, giving millions of standard variable tariff customers yet further incentive […]

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Which? response to the Transport Committee session on rail timetable changes

Alex Hayman, Which? Managing Director of Public Markets, said:  “Train companies are rightly having their feet held to the fire over the chaos that has caused misery for thousands of passengers, but now we need to see the Government step up and take responsibility for ensuring it never happens again. “As a bare minimum, the […]

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Train shame: Reports of timetable chaos costing money, time and health

The timetable chaos that has led to huge disruption on Northern and Govia Thameslink Railway has had a negative impact on the finances, work and family lives of those who reported being affected, according to a Which? survey. On 20 May, Northern Trains and GTR, which operates Thameslink, Southern, Great Northern and Gatwick Express, introduced […]

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Who do you trust? Builders and roofers come bottom of Which? Trusted Traders survey

Roofers and builders considered the least trustworthy tradespeople while electricians are the most likely to inspire confidence, according to new research from Which? Trusted Traders.   The survey has revealed that four in 10 (38%) householders do not trust builders and roofers when employing them for the first time, making these trades the least trusted […]

Loosen the leasehold noose – Which? investigation exposes leasehold crisis

New-build leasehold homeowners in England are trapped in a cycle of rising fees, punitive clauses, and unsellable homes, according to a Which? investigation. After receiving almost 200 letters from leasehold property owners regarding 19 different housebuilders and housing associations, Which? launched an investigation into the deepening leasehold crisis. Leasehold properties require homeowners to pay ground […]

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Which? response to Ofcom’s consultation on directory enquiry (118) numbers

Alex Neill, Which? Managing Director of Home Products and Services, said: “A lack of clarity around how much it costs to use a premium rate phone number means people can find themselves being hit in the pocket when the next phone bill arrives. “We hope Ofcom’s consultation will lead to firm action to ensure that […]

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Which? response to Dixons Carphone data breach

Alex Neill, Which? Managing Director of Home Products and Services, said: “This massive breach will cause real worry to millions of customers and raises serious questions about how Dixons Carphone has been looking after customers’ data – so it is critical that the company moves quickly to ensure those affected get clear information about what […]

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