Consumers face demands for delivery fees of up to £300 amid post-Brexit confusion, Which? reveals

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Top of the stops: Which? reveals the UK’s best and worst motorway service stations

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Which? warns consumer concerns risk being overlooked in plans to restart international travel

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Which? comments as the CMA clears Virgin/O2 merger

Rocio Concha, Director of Policy and Advocacy at Which?, said: “It was important that the CMA thoroughly investigated this merger between two of the biggest players in the telecoms industry, amid concerns that it could lead to higher prices and reduce the quality of services they provide. “The regulator must monitor the impact of this […]

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Which? comments on offer of discounted PCR tests for international travel

Rory Boland, Editor of Which? Travel, said: “While it is of course good news to see a test provider reduce its costs, it’s unhelpful that this comes with strings attached in that passengers may have to book with certain airlines. More oversight of testing costs across the board is needed to ensure that testing is […]

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Which? comments as airline trade body calls for CMA investigation into Covid testing prices

Rory Boland, Editor of Which? Travel, said: “Travellers face eye-watering costs for Covid tests which will price many people out of seeing loved ones or taking a holiday when international travel resumes, so it’s important the government quickly considers steps it can take to reduce costs while ensuring safety. “Which? has submitted evidence to the […]

Consumers face demands for delivery fees of up to £300 amid post-Brexit confusion, Which? reveals

Which? is calling on the government and businesses to make the new costs of buying from EU-based retailers clear and increase the public’s awareness of these changes so consumers are not left with unexpected fees or scammed into paying unnecessary charges. For many consumers, import charges and confusing returns policies have made shopping with EU […]

Which? response as CMA intervention leads to further Facebook action on fake reviews

Rocio Concha, Director of Policy and Advocacy at Which?, said: “We’ve previously raised the alarm about fake review factories continuing to operate at scale on Facebook, leaving online shoppers at huge risk of being misled. The tech giant failed to meet its earlier commitment to the CMA, so it is positive that the regulator has […]

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Which? comments on launch of Digital Markets Unit

Rocio Concha, Director of Policy and Advocacy at Which?, said: “The launch of the Digital Markets Unit is a positive step towards tackling the dominance of a few powerful companies in the tech sector, which stifles innovation while increasing costs and reducing choice for the consumer. “Our research has consistently found that consumers are not […]

Which? responds to comments on the cost of testing from Easyjet chief executive

Rory Boland, Editor of Which? Travel, said: “Testing will be essential for restarting travel safely, but private tests in the UK are currently too expensive and risk pricing most people out of travel. “Other countries have found solutions to reduce the cost of private testing, so if the government is serious about making travel safe […]

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