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One in five people who check their credit report find an error, new research from Which? reveals. The consumer champion surveyed more than 1,000 people to establish their understanding of credit reports and scores, and uncovered a significant number of people finding errors in their reports, many of which went uncorrected. The survey also found […]
A Which? snapshot investigation has revealed the slowest energy companies for customer service call waiting times – with a fifth of suppliers keeping customers on hold for longer than 10 minutes on average. The consumer champion made 432 calls to 36 energy suppliers to reveal how long customers were left waiting before speaking to a […]
GoCompare has been rated the worst travel comparison site, with users panning it for poor functionality and high prices, according to a new Which? survey. The consumer champion asked more than 2,200 holidaymakers to rate their experiences using holiday comparison sites over the last two years in a range of categories, including user-friendliness, price and […]
First Direct has taken the top spot in Which?’s latest current account satisfaction survey, with customers rating it highly for customer service and communication. Which? surveyed more than 4,000 members of the public on their opinions of their current account providers, and found customers of the trio of challenger banks were the most satisfied with […]
Poor quality products are being sold at discount prices this Black Friday, an investigation by Which? has found. When the consumer champion uncovers products that fail to perform in its rigorous, independent tests, it rates them as Don’t Buys. Although Don’t Buy status means a product should be avoided at all costs, researchers […]
Jenny Ross, Which? Money Editor, said: “The loss of so many branches across the UK will hit communities hard – and there is still a clear demand for access to traditional banking services and cash. Our research has found two thirds of people would find life difficult without convenient access to a branch, while 11 […]
Jenny Ross, Which? Money Editor, said: “This agreement is merely a stopgap that highlights the industry’s failure to secure vital long-term reimbursement for innocent victims of devastating transfer fraud. “It’s clear that a voluntary, industry-led approach to protecting scam victims is not enough. The next government must work with the regulator to make the code […]
New analysis from Which? reveals that banks suffer five IT failures every week, shutting millions of customers out of accounts and making payments – as Which? calls for the next government to protect cash as a vital backup. In the last year, the main UK banks suffered 265 IT shutdowns that have prevented customers making […]
Caroline Normand, Which? Director of Advocacy, said: “These alarming findings back up our own research which has repeatedly exposed how online marketplaces can put people at serious risk by failing to stop dangerous products being sold on their sites. “Despite claims to have strong safety systems in place it’s far too simple for dodgy goods […]
Gareth Shaw, Head of Money at Which?, said: “Savers have been put at risk of losing their life savings by misleading adverts for high-risk investments for too long, so this strong action from the regulator banning the mass marketing of these products is positive. “Until it comes into effect, savers should approach these adverts with […]