Rebate reprobates: Tax refund companies claiming up to half of customers’ money, Which? finds

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Facebook and Twitter failing to tackle fake review factories, Which? finds

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Smashed wine bottles and binned deliveries: Which? reveals Christmas delivery disasters, and the courier most likely to let you down

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Which? comments as Amazon reverses decision to ban customers from using Visa credit cards

Jenny Ross, Which? Money Editor, said: “Amazon reversing its decision to ban Visa credit cards for now will be good news for many customers, but we would encourage Amazon and Visa to urgently find a long-term resolution to prevent any unnecessary inconvenience or restriction on consumer choice in future. “There have been long-standing concerns about […]

Which? responds to debate on Online Safety Bill report in the House of Commons

Rocio Concha, Which? Director of Policy and Advocacy, said: “It is positive to hear the government say that it has ‘heard the message’ from campaigners on the importance of fraudulent paid-for advertising being included in the Online Safety Bill. The growing epidemic of online scams continues to cause devastating emotional and financial effects on victims. […]

Facebook and Twitter failing to tackle fake review factories, Which? finds

Facebook and Twitter are failing to tackle a fake and incentivised reviews industry that is easily infiltrating both online platforms and trading free items in exchange for bogus five-star ratings to boost the ratings of mediocre products sold on Amazon, a Which? investigation has found. The consumer champion uncovered Facebook fake review groups with hundreds […]

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Banks exposing customers to fraud risk through online security flaws, Which? reveals

Which? has uncovered worrying flaws in online banking security systems that could leave customers exposed to fraud, with some banks failing to use the latest protections for their websites and allowing users to set insecure passwords. With cases of internet banking fraud up 97 per cent in the first half of 2021, the consumer champion […]

Which? encourages support for leaseholders caught up in cladding crisis

Ele Clark, Which? property expert, said: “Which? continues to hear from innocent leaseholders caught up in the cladding crisis who are being forced to foot the bill for someone else’s mistakes – with devastating financial and emotional consequences. “It is essential that blameless victims are not forced to pay to fix building defects caused by […]