Alex Neill, Which? Managing Director of Home Products and Services, said: “Measures to ensure suppliers are fit to enter the market and provide good levels of customer service are a positive step. Customers deserve to get an excellent quality of service and more must be done to encourage improved standards across the board. “Those unhappy […]
Alex Hayman, Which? Managing Director of Public Markets, said: “Train companies make it too confusing and difficult for passengers trying to claim compensation for delays and cancellations so it is no surprise that passengers are turning to claims companies to get what they are owed. “The Government must introduce fully automatic compensation for passenger delays […]
A Which? investigation reveals that nearly nine in 10 of last year’s Black Friday ‘deals’ were cheaper or the same price at other times of the year, as it warns shoppers to do their research before hitting the sales. Which? tracked the prices of 94 popular products, including TVs, cameras and fitness trackers, that were […]
Large energy suppliers would need to triple the current rate of smart meter installation to hit a target of replacing all existing meters by 2020, according to new analysis from Which?. The consumer champion found large suppliers would need to work around the clock, installing 30 smart meters per minute, every day, for the next […]
Alex Hayman, Which? Managing Director of Public Markets, said: “We have previously found too many care homes failing to be upfront about important terms and conditions, leaving residents hit with unexpected fees or contract terms that can have far-reaching and devastating consequences for vulnerable people and their families. “It is vital that care homes implement this welcome advice quickly to ensure residents and their […]
The UK has lost almost two thirds of its bank branches in the last 30 years, leaving a fifth of households now more than three kilometres from their nearest branch, new Which? figures reveal. According to parliamentary records, there were 20,583 branches in 1988, but the consumer champion’s analysis of all the current account providers […]
Britain’s broken rail complaints system has led to train companies failing to deal with passenger concerns effectively and is even failing to treat customers with basic courtesy, new analysis from Which? reveals. The consumer champion looked at 12 months of rail regulator data and found fewer than half of rail passengers were satisfied with how […]
Homebase.co.uk has been rated the worst online retailer in the UK for 2018, according to the latest Which? annual online shop survey. Shoppers panned the retailer’s poor product range, bog standard product quality and poor value for money. Which? asked more than 10,000 people to rate the most popular online shops based on experiences they […]
David Chaplin joins Which? as Head of Campaigns and Strategic Communications from agency Hill+Knowlton Strategies. David will lead strategic communications for Which?’s advocacy division, continuing to build its impact in making the lives of consumers easier, safer and fairer. He joins Which? from H+K where he led on media relations and campaigns strategy. Prior to […]
Broadband customers are enduring terrible customer service and potentially paying hundreds of pounds a year more than they need to as providers take advantage of their loyalty, according to new Which? analysis. Research by the consumer champion found that most customers have been with their broadband provider at least three years which may mean their […]