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Rocio Concha, Which? Director of Policy and Advocacy, said: “Which?’s research clearly shows the devastating impact soaring inflation is having on household finances – with just over two million households estimated to have missed a housing, bill, credit card or loan payment in the last month alone. “It is absolutely vital that the government continues […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “Another day of chaos at the UK’s biggest airport suggests the government’s working groups and written warnings to airlines and airports are not yet having the desired effect – and many passengers will understandably be concerned that this plan may not be enough to prevent a summer […]
Rory Boland, Editor of Which? Travel, said: “Heathrow knew how many passengers were due to fly from the airport weeks ago, so there is absolutely no excuse for it to be ordering on-the-day flight cancellations. These last-minute cancellations are hugely upsetting for travellers. “British Airways and any airline forced to cancel journeys must inform customers of their refund and rebooking rights, including […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “Google should not be pushing consumers to sacrifice their privacy and face constant surveillance simply for setting up an account. Our own research has shown that people want to feel more in control over how their data is collected, and that’s why it’s vital that any […]
A new investigation by Which? reveals airlines are potentially breaking the law with unfair and misleading terms and conditions, as the consumer champion calls for a major overhaul of travel sector rules to ensure operators are held to account when they treat passengers badly. In a new report, Which? sets out areas where it believes […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “These latest figures expose the shocking scale at which people are experiencing APP scams, and are even more stark amid the current cost of living crisis. Yet all too often victims face a reimbursement lottery depending on who they bank with. “The government has announced its […]
Social media sites are rife with dodgy companies offering car insurance that is either non-existent or missing key details, resulting in tens of thousands of drivers being potentially left uninsured on the roads, Which? research has found. ‘Ghost broking’ is a scam that cost its average victim £1,950 last year. It involves ‘brokers’ forging insurance […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “Our research on the open display advertising market shows how organised crime gangs have been able to exploit loopholes in online advertising regulation to make almost a million pounds in a day from scamming unsuspecting consumers before their activities are shut down – with fake celebrity […]
Rocio Concha, Director of Policy and Advocacy at Which?, said: “Six years have passed since the government first made a commitment to introducing pensions dashboards, so this consultation is a vital step towards making dashboards a reality. “Dashboards could help millions of people monitor and keep track of their pension pots, making saving for retirement more straightforward. “Pension providers must […]
Sue Davies, Which? Head of Consumer Rights and Food Policy, said: “The Food Standard Agency and Food Standard Scotland’s joint report sets out starkly the challenges which have affected the UK’s ability to maintain food standards over the past few years – including Brexit, new trade deals, the Covid pandemic and the cost of living […]