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Gareth Shaw, Head of Money at Which?, said: “The way that consumers are purchasing goods and services is changing, but millions of people still rely on cash. “However, industry mismanagement and a lack of action from the regulator has left the cash network seriously suffering and at risk of collapse. “The government’s payments review must […]
Natalie Hitchins, Head of Home Products and Services at Which?, said: “For many, energy bills will have significantly increased during lockdown, with the winter months set to cause them to rise even more. While the extension of the price cap will be a welcome relief for customers on standard or default tariffs, they are still […]
Natalie Hitchins, Head of Home Products and Services at Which?, said: “With energy bills expected to rise and tighter coronavirus restrictions returning to many parts of the country, it is good to see the regulator taking steps to protect vulnerable customers and ensure they can stay warm this winter. “Anyone facing financial difficulty or struggling […]
Boiler owners could be paying thousands of pounds over the odds for cover they don’t need, as new Which? research reveals nine in ten people would be better off paying as they go for repairs and services. The consumer champion asked more than 7,000 of its members about their experiences of boiler repairs and services, […]
Gareth Shaw, Head of Money at Which?, said: “While the FCA is rightly proposing guidance for firms to continue supporting customers struggling as a result of coronavirus, it’s very concerning that the regulator is no longer requiring insurers to proactively contact those who miss a payment. Customers missing payments are likely to be vulnerable, and […]
Kate Bevan, Which? Computing editor, said: “It’s good to see the Information Commissioner sending a clear message to companies that it is unacceptable to play fast and loose with people’s personal data. However, our research suggests British Airways still has serious vulnerabilities on its websites that are leaving customers potentially exposed to opportunistic cybercriminals. “Some […]
Rory Boland, Editor of Which? Travel, said: “The government’s travel corridors system has all but collapsed, with most destinations now removed from the list and holidaymakers with trips booked to Italy for half term facing the potentially lengthy and stressful process of trying to claw their money back from their airline or travel provider. “The […]
Rocio Concha, Director of Policy and Advocacy at Which?, said: “It’s concerning that there are still households who don’t have access to a decent broadband connection, especially when it has become a lifeline for so many during the pandemic, so it’s right that Ofcom is investigating this issue. “If BT has been overestimating the cost […]
Gareth Shaw, Head of Money at Which?, said: “The government made a commitment to protect access to cash in the last Budget, so it’s positive it is now taking steps towards legislation, of which cashback without purchase is one part. “We are strongly supportive of the FCA taking responsibility for protecting cash, as current oversight […]
Smaller providers outshine big name brands for self-catered UK holidays, according to Which?’s first ever survey of UK holiday cottage providers. As demand for self-catering accommodation in the UK continues to boom as a result of the coronavirus outbreak, new research from Which? has found a number of major brands with tens of thousands of […]