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The majority of Ryanair passengers surveyed who have asked for a refund for a cancelled flight during the coronavirus crisis are still waiting for their money back, according to new research from Which?. Which? surveyed nearly 2,800 airline customers that had flights cancelled since mid-March as a result of the global pandemic, to find out […]
Wedding venues are potentially breaking the law by exploiting unfair terms and conditions to avoid refunding couples for cancellations due to coronavirus, a new Which? investigation reveals. Many frustrated couples have contacted Which? as they are struggling to get refunds, often worth tens of thousands of pounds, from venues for weddings cancelled or postponed due […]
Rory Boland, Editor of Which? Travel, said: “Holidaymakers aren’t going to be able to take trips where the quarantine period at both ends totals 28 days, yet some travel companies continue to hold customers over the barrel by making them pay balances for holidays that can’t go ahead, and airlines with flights still running refusing […]
Broadband customers unable to get through to their provider due to the impact of coronavirus on customer service operations could be hit with price increases as large as 80% when their minimum contract comes to an end, according to new research from Which? Widespread call centre closures and busy phone lines mean that many consumers […]
Neena Bhati, Head of Campaigns, Which?, said: “It is good to see the regulator turning its attention to review sites as Which? investigations have repeatedly exposed fake or incentivised reviews being used by unscrupulous sellers to mislead people on some of the world’s biggest websites. “Online platforms must take greater responsibility for helping to prevent […]
Gareth Shaw, Head of Money at Which?, said: “The extension of these measures will bring relief to people who would otherwise struggle financially during the challenging months ahead. “Mortgage lenders should make the process as straightforward as possible, ensuring people can easily access the support they need. “Consumers should also consider their options carefully as […]
Rory Boland, Editor of Which? Travel, said: “The CMA’s decision to include package holidays in the scope of its investigation into cancellations and refunds is a positive step, given the huge number of customers that are being left out of pocket by operators openly breaking the law on refunds. “Many holiday companies also continue to […]
Sue Davies, Head of Consumer Protection at Which?, said: “These worrying findings back up our own research which has repeatedly exposed how people’s safety can be put at serious risk as a result of third-party sellers listing dangerous products for sale on online marketplaces. “It’s clear that consumer protections must be strengthened to tackle the […]
Rory Boland, Editor of Which? Travel, said: “Millions of people have been left out of pocket by airlines and holiday firms openly flouting the law. Much stronger action is needed to stamp out bad practice in the travel sector, but it’s clear that the CAA’s current powers are inadequate to deal with this crisis effectively. […]
Trust in the travel industry has plunged to a record low as airlines and holiday companies continue to deny and delay refunds for coronavirus cancellations, according to new research from Which?. Which?’s Consumer Insight Tracker shows that trust in airlines and holiday companies has dropped from a net score of nine in February 2020 to […]