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Gareth Shaw, Which? Head of Money, said: “It is deeply concerning to hear the government could be wavering in its commitment to legislation to protect access to cash. Rishi Sunak’s promise at last year’s Budget gave hope to millions of people and to communities around the UK that rely on cash and would struggle to […]
Natalie Hitchins, Head of Home Products and Services at Which?, said: “It is right the regulator has intervened and sent a clear message to suppliers that this kind of behaviour is unacceptable. Firms must now act quickly to help affected customers, making it clear who is owed a refund and then doing so swiftly and without hassle.” […]
Manufacturers are advertising unrealistic fuel efficiency figures for plug-in hybrid cars and potentially costing motorists hundreds of pounds more in fuel costs, according to new tests by Which?. The consumer champion tested 22 popular models and found they all fell well short of car makers’ claims, with the worst being 72 per cent less efficient […]
Only two in five consumers have felt safe in supermarkets during the current lockdown, Which? has found, as new research from the consumer champion reveals how shoppers rate safety measures put in place by the biggest players in the sector during the pandemic. In the last year, supermarkets have adapted their in-store operations to make […]
Which? is pushing for the government to take immediate action to protect the future of cash for those who need it, as its latest analysis shows a spike in the number of people forced to pay to withdraw their own money from cash machines. The research shows that some parliamentary constituencies – among them some […]
Michael Briggs, Head of Sustainability at Which?, said: “This proposal that would give consumers more ways to dispose of their electronic devices sustainably is a step in the right direction, but to address the UK’s growing electronic waste problem, more must be done to increase the lifespan of smart devices. “Manufacturers should be designing more […]
Michael Briggs, Head of Sustainability at Which?, said: “To ensure electric cars are a viable option for motorists and the UK can hit its net zero target the government must urgently tackle the costs involved for those who do not have the ability to charge at home. “The public charging network can be confusing due […]
Around 29 million Britons could be entitled to a payout after being overcharged for their smartphones, if a landmark claim by consumer champion Which? is successful. According to Which?, consumers could be owed a collective £482.5 million in damages from multi billion-dollar tech giant Qualcomm. Which? believes Qualcomm has breached UK competition law by taking […]
Aldi has been named the UK’s favourite in-store supermarket in Which?’s annual satisfaction survey, while Ocado slipped down the online grocery rankings after shoppers struggled to secure delivery slots during the coronavirus pandemic. The consumer champion surveyed more than 3,000 members of the public about their experience with supermarkets, asking customers to rate their shopping […]
Approximately 2.3 million people across the UK have not received money back for flights they could not take in the last year, with many unable to fly because of national or local lockdowns or restrictions at their destination, according to new research from Which?. Since the UK went into its first lockdown in the middle […]