Package helliday - biggest travel firms struggle to impress in annual Which? rankings

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Parents of students sacrificing holidays and taking on second jobs to cover the cost of university

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Frozen out?: The ‘banned’ fridges and freezers that could still be on sale

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Which? responds to potential BA pilot strike

Adam French, Consumer Rights Expert, Which?, said: “This potential disruption comes at the worst possible time for millions of people getting ready to head off for hard-earned summer breaks – so it is vital for BA to plan ahead and make sure they have the staff and capacity to minimise the impact on passengers. “If […]

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Which? response to Volvo recall

Natalie Hitchins, Which? Head of Home Products and Services, said: “Volvo seems to have moved quickly to release details about this issue, but thousands of car owners will be concerned to hear that there is a risk of fire with their vehicle – and currently no fix. “No one should be put at unnecessary risk […]

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Which? comments as Whirlpool launches recall of unmodified tumble dryers

Caroline Normand, Which? Director of Advocacy, said: “Whirlpool has failed to trace hundreds of thousands of fire-risk tumble dryers that could still be in people’s homes almost four years after this fault was first discovered, so we have serious doubts about the company’s ability to get these machines out of circulation now. “Given it has […]

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Which? responds to Pockit research: “Big banks abandoning poorest customers”

Gareth Shaw, Head of Money, Which?, said:   “Our research shows that consumers in the two lowest household income groups rely on cash the most, but these people are struggling to access this vital payment method through the double blow of bank branch and cashpoint closures. “Banks should make sure they cater to the needs of all […]

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Which? response to latest Link cash withdrawal figures

Gareth Shaw, Which? Head of Money, said: “While digital payments are rising, almost two million people still rely on cash on a daily basis and it is also an important back-up when digital systems fail. It’s vital that people continue to have free and easy access to cash and are not frozen out by widespread […]

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Package helliday – biggest travel firms struggle to impress in annual Which? rankings

Some of Britain’s biggest travel companies have finished at the bottom of Which?’s annual package holiday provider rankings – performing poorly on criteria including value for money, organisation and quality of reps in their resorts. More than eight million people travel with the oldest and most established holiday providers, Thomas Cook, TUI and TUI-owned First […]

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Which? responds to the government’s consultations on post-Brexit trade deals

Caroline Normand, Which? Director of Advocacy, said: “The opportunity to strike trade deals brings potential benefits for British consumers in terms of greater choice and more competitive prices – but this must not come at the expense of product safety, food production standards or consumer rights. “The government must listen to the thousands of people […]

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Which? advice to passengers caught up in British Airways luggage system failures

Adam French, Which? Consumer Rights Expert, said: “Any British Airways passengers arriving at their destination without their luggage should log a lost luggage complaint with the airline as soon as possible and keep any receipts for essential items purchased as they should be able to claim back these costs. “We also expect BA to swiftly […]