Booking.con - Travel websites still duping customers with dodgy discounts

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New industry code must deliver, says Which?, as £674 a minute is lost to bank transfer scams

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Tui good to be true - travel firms misleading customers with glossy promo photos

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Which? responds to latest ORR punctuality statistics

Neena Bhati, Which? Head of Campaigns, said: “These figures show major delays and cancellations have hit an 18-year high, causing huge suffering for passengers in their family and work lives and leaving trust in the industry at appallingly low levels. “The rail review has some big questions to answer and it’s vital that passengers benefit […]

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Booking.con – Travel websites still duping customers with dodgy discounts

Major hotel booking sites are still skewing search results, using pressure tactics and claiming false discounts despite a major clampdown, according to new Which? research. In February, Expedia, Booking.com, Trivago, Hotels.com, Agoda and Ebookers were all named and shamed by the Competition and Markets Authority (CMA) for employing unfair practices. The sites were ordered to […]

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Unsafe smoke alarms rife across eBay and Wish

Four smoke alarms widely available online have completely failed to detect smoke in Which? tests, underlining concerns about how easy it is to unknowingly buy unsafe products through online marketplaces. The alarms were purchased from eBay and Wish. Each one was tested in fire settings involving wood, cotton, plastics and solvents. All of the alarms […]

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Which? response to Apple pledging clearer information on iPhone performance

Natalie Hitchins, Which? Head of Home Products and Services, said: “Which? research shows that battery life is critically important to smartphone users, so greater transparency about the impact of operating system updates will allow people to make more informed decisions and gain a necessary understanding of their devices. “We welcome today’s CMA announcement and Apple’s […]

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Which? response to Virgin Media outage

​Natalie Hitchins, Which? Head of Home Products and Services, said: “Any Virgin Media customers affected by this outage will understandably be annoyed and frustrated. The provider must urgently provide clarity about how things will be put right for those customers whose services have been affected.   “We recently revealed that Virgin is the worst culprit […]

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Which? response to uncertainty around Huawei handsets

Kate Bevan, Editor of Which? Computing, said: “With uncertainty around the future of Huawei handsets, it’s important that retailers give people all of the necessary information required to make an informed buying decision – including the potential implications of changes to Android access. “It would be unacceptable for any consumer to find themselves in a […]

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Which? responds to the latest FCA figures on investment scams

Gareth Shaw, Head of Money at Which?, said: “Millions of people are at risk of losing life-changing sums of money to fraudsters operating increasingly sophisticated scams. But they have little hope of getting their money back and victims are often deprived of justice, with our research showing fewer than one in 20 cases reported to […]

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Which? response to Huawei’s use of Android being restricted by Google

Kate Bevan, Editor of Which? Computing, said: “It’s unacceptable for consumers to be left without adequate security on their mobiles and Huawei owners will be seeking urgent reassurance that the safety of their devices will not be compromised “In this situation, your consumer rights are limited as there’s currently nothing faulty with these phones. However, […]

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