Vodafone worst mobile provider for customer satisfaction for seventh year running

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Hey pesto? Which? analysis reveals the unexpected ingredients in the store-cupboard staple

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A burning issue: Which? calls for plastic-backed fridges to be removed from sale

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Vodafone worst mobile provider for customer satisfaction for seventh year running

Vodafone has been rated the worst mobile phone provider in Which?’s annual mobile customer satisfaction survey for the seventh year running, while smaller providers impressed customers on service and value for money. The consumer champion’s survey of 3,683 members of the public found that the UK’s biggest providers – Vodafone, EE, O2 and Three – […]

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Too much information? Tech giants must do more to address consumer concerns about data

A new survey by Which? reveals that Facebook users are very concerned about how their personal data is handled but feel powerless to protect it, following the revelation that millions of people’s personal information was compromised by the social network. A survey of more than 2000 people found that 89% of people have concerns about […]

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Which? response to Scottish Power price hike

Alex Neill, Which? Managing Director of Home Products and Services, said: “This price hike is a kick in the teeth for hard-pressed energy customers, who sadly won’t be surprised at another big price rise from another big energy company . “ We would urge all Scottish Power customers not to just accept this rise, they […]

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The care funding gamble: Which? reveals lives blighted by postcode lottery

Patients including older people with conditions like dementia and motor neurone disease are being hit with huge care bills because a postcode lottery sees them denied access to vital NHS funding, Which? research has found. Despite a national framework for assessments, vulnerable people in England with the highest medical needs can be up to 25 […]

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Which? response to Ofcom latest telecoms and pay TV complaints data

Alex Neill, Which? Managing Director of Home Products and Services, said: “Too many people are still experiencing a poor broadband service and our research has shown that more than half of British households have had a problem in the last year, with customers citing price hikes, poor speeds, connection dropouts and router issues as their biggest […]

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Hey pesto? Which? analysis reveals the unexpected ingredients in the store-cupboard staple

New Which? analysis of supermarket own-label jarred pesto finds most contain surprising ingredients, including bamboo fibres, glucose syrup and cashew nuts. As part of a comparative investigation into the difference between supermarkets’ standard and premium products, Which? nutrition experts have reviewed the contents twelve different 190g jars of pesto from supermarkets Asda, Co-op, M&S, Morrisons, […]

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Which? response to EDF’s standard variable tariff price increase

Alex Neill, Which? Managing Director of Home Products and Services, said: “The second price hike from a big energy supplier in days will leave customers questioning why their bills are rising again when they’re not seeing improvements in the service they’re receiving. “Before the energy price cap comes into effect later this year, customers still stuck […]

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Which? response to Consumer Green Paper

Alex Neill, Which? Managing Director of Home Products and Services, said: “Steps to ensure that consumers get a better deal in vital areas like financial services, energy and telecoms are welcome, but will only make a difference if action can be taken against companies that break the rules.   “The Government must now use these reforms […]

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