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Almost half of broadband customers are put off haggling with their provider because it is too much hassle or they don’t think they will save money, but those who do negotiate or switch save an average of £120 a year, according to new Which? research. The consumer champion asked more than 5,000 broadband customers how […]
Adam French, Which? Consumer Rights Expert, said: “Viagogo has a long history of ripping off its customers and disregarding consumer law so it is vital this deal, which would increase its grip on the secondary ticketing sector, undergoes close scrutiny by the CMA. “The regulator must closely examine the impact this could have on competition […]
Gareth Shaw, Head of Money at Which?, said: “Fraudsters are quickly adapting to changes in our shopping habits as they find new and sophisticated ways to take advantage of people. “While the industry’s voluntary code offers greater protections against transfer fraud, the next government must make this mandatory to ensure all payment providers are signed […]
Kate Bevan, Which? Computing Editor, said: “People pay a lot of money for TVs and other smart devices, so it is understandable that they would feel frustrated when they are no longer able to access their favourite apps – a problem that is likely to become increasingly common. “Manufacturers need to be upfront about how long […]
Homebase.co.uk has been rated the worst online retailer in the UK for 2019, according to the latest Which? annual online shops survey. Shoppers complained about the retailer ignoring complaints and selling products that were actually out of stock. Which? asked more than 7,500 members to rate the most popular online shops based on experiences they […]
Which? has exposed serious security flaws with popular children’s smart toys and is calling for the next government to introduce mandatory security standards to prevent unsecure products being available for sale. The consumer champion, with security specialist NCC Group, conducted a snapshot test of connected toys sold by major retailers – including Amazon, Argos, John […]
Which? is calling on the next government to urgently act to improve inadequate mobile and internet connections, as new research reveals that people living in over a third of constituency areas do not have access to decent 4G or broadband services. New analysis from the consumer champion has found that 236 constituency areas were affected […]
Adam French, Which? Consumer Rights Expert, said: “Thousands of holidaymakers will be disappointed that they won’t be refunded from the collapse of Thomas Cook within the 60-day cut off date but we would urge these customers to make sure they stick with official channels as scammers have been circling to take advantage in the past. […]
One in five people who check their credit report find an error, new research from Which? reveals. The consumer champion surveyed more than 1,000 people to establish their understanding of credit reports and scores, and uncovered a significant number of people finding errors in their reports, many of which went uncorrected. The survey also found […]
A Which? snapshot investigation has revealed the slowest energy companies for customer service call waiting times – with a fifth of suppliers keeping customers on hold for longer than 10 minutes on average. The consumer champion made 432 calls to 36 energy suppliers to reveal how long customers were left waiting before speaking to a […]