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Jenny Ross, Which? Money Editor, said: “The huge rise in scam complaints reflects a surge in fraud generally as criminals exploit the pandemic to target victims. What is really shocking is the proportion of claims upheld. This shows that in three quarters of cases banks aren’t treating bank transfer scam victims right and handling the […]
Which? is launching a campaign for new laws to protect people from an epidemic of scams, dangerous products and fake reviews online – as new research from the consumer champion shows tech giants are failing to adequately protect their users. Which? believes urgent government action is needed to make online platforms legally responsible for the […]
Lisa Barber, Which? Home Products and Service Editor, said: “Hundreds of thousands of energy customers will be affected and understandably concerned by the collapse of Avro and Green Energy, while millions of people will be apprehensive following speculation that other small energy companies could suffer the same fate. “Ofgem will appoint new energy suppliers to […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “Tech giants simply aren’t doing enough to protect consumers from being scammed online. The financial and emotional toll on victims targeted with fake and fraudulent adverts can be devastating, and yet we did not hear anything in this evidence session to suggest that these platforms will […]
Jenny Ross, Which? Money Editor, said: “A staggering amount of money has been lost to fraud during the pandemic, and it’s particularly concerning that losses to bank transfer scams have overtaken card fraud for the first time. “Five years on from Which?’s super-complaint, the number of cases continues to rise dramatically, while most of the […]
Lisa Barber, Which? Home Products and Services Editor, said: “We know that consumers want to make more sustainable choices but are faced with confusing and sometimes misleading information. Which? has raised concerns about dubious and confusing green claims from firms in a range of industries – from airlines to energy companies and investment firms – […]
Rory Boland, Which? Travel Editor, said: “More travel opening up as a result of easing restrictions, both across the UK and abroad, will be welcome news for both travellers and the industry alike. However, it’s important to remember that while the pandemic is ongoing, no travel is risk free and restrictions are liable to change, […]
Sue Davies, Which? Head of Consumer Protection Policy, said: “It’s understandable that some consumers have been wary of buying unpackaged produce during the pandemic, however our research has found a lack of availability and clear labelling of refillable products is also impacting take up of these more sustainable options. “There is demand and savings to […]
Rory Boland, Which? Travel Editor, said: “Bringing down the cost of testing and removing some of the inconvenience of travelling overseas will be welcomed by people hoping to book holidays or visit friends and family abroad. “Travellers were let down badly during the summer by a confusing traffic light system and a dysfunctional PCR testing […]
Concerns over cost and a desire to keep the status quo suggest the government will need to do more to support consumers switching to more sustainable home heating systems, according to new Which? research. UK homes produce around 20 per cent of the country’s greenhouse gas emissions, mostly from natural gas used for heating and […]