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Holidaymakers are usually better off avoiding booking sites when arranging a holiday and booking direct with a travel provider instead, according to Which?’s latest travel booking sites survey. Which? surveyed nearly 5,000 members about their experiences with various travel booking sites, broken down into flight booking sites, accommodation booking sites, and travel comparison sites. The […]
Rocio Concha, Director of Policy and Advocacy at Which?, said: “Weak competition in some digital markets is bad for consumers, leading to reduced choice and giving up more data than they would like. We’re concerned about people’s lack of control over their personal data and how Facebook and Google’s stranglehold on the digital advertising market […]
Three of the UK’s biggest supermarkets have finished bottom of the rankings in the latest Which? retail survey of the best places to buy tech products. Asda finished bottom of the survey, just behind Sainsbury’s and Tesco, with shoppers underwhelmed by the supermarkets’ tech product range, availability and quality, as well as customer service. Which? […]
Michael Briggs, Which? Head of Sustainability, said: “There are a serious lack of robust, sustainable solutions for consumers when it comes to extending the lifespan of electronic devices. “Tech firms must be more transparent about vital security updates, and those offering them for only a couple of years need to do better, otherwise electronic products […]
Package holidays are likely to work out considerably cheaper than DIY bookings to the same destination while also offering much greater protection if a trip is affected by coronavirus or other disruption, Which? research has found. The consumer champion looked at the price of the cheapest package holidays available online from five UK airports from […]
Shoppers are being urged to do their research before they part with their cash this Black Friday as a new Which? investigation reveals that the vast majority of ‘deals’ are the same price or cheaper before the day itself. The consumer champion tracked the prices of 219 popular products advertised as ‘Black Friday deals’ across […]
Smart doorbells sold for enticingly low prices on online marketplaces can be easily switched off, stolen or hacked by criminals, a Which? investigation has found. Which? bought 11 smart doorbells, some of which looked very similar to Amazon Ring or Google Nest models, available from popular online marketplaces such as Amazon Marketplace and eBay. Working […]
A coveted Which? Best Buy has been awarded to a great value own-label champagne from Morrisons, proving that you can get your hands on a top-class festive fizz for under £20. In a blind tasting of supermarket own-label (or exclusive), and top-selling big-name non-vintage champagnes priced up to £36, the Which? panel of experts awarded […]
Natalie Hitchins, Head of Home Products and Services at Which?, said: “The prospect of higher energy bills will be deeply concerning for consumers, especially those in vulnerable situations or who are struggling with financial difficulties. They may have seen their energy bills rise already owing to increased usage during the pandemic. “The regulator must work […]
Almost one in 10 people (9%) have fallen victim to online scam ads via social media sites or search engines as platforms fail to tackle a flood of bogus ads posted by fraudsters, new research from Which? reveals. The consumer champion is calling for the government to give tech giants greater legal responsibility for preventing […]