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Gareth Shaw, Head of Money at Which?, said: “When Which? investigated the leasehold sector we found families facing onerous clauses from developers, bad advice from lawyers and spiralling ground rents that effectively rendered their homes unsellable. In the worst cases, some were even ordered to pay extortionate retrospective permission fees under threat of losing their […]
Which? test data reveals that the latest cars on the road in the UK produce more carbon dioxide (CO2) than older vehicles, despite the country’s 2050 target for net-zero carbon emissions. Following an analysis of its car testing results, Which? has found that the most recent petrol, diesel and hybrid cars are producing seven […]
Gareth Shaw, Head of Money at Which?, said: “While this latest extension will provide some short-term breathing space, it only exposes how far away the industry and regulators are from finding a permanent solution for reimbursing innocent bank customers who fall victim to scams. “A voluntary industry-led approach is not a long-term solution to the […]
Rory Boland, Editor of Which? Travel, said: “With thousands of holidaymakers set to travel in the next few weeks, particularly in the run up to Easter, people will no doubt be concerned about how their travel plans will be impacted by the ongoing concerns around coronavirus. “As the situation is developing, we would advise anyone […]
Sue Davies, Head of Consumer Protection and Food Policy, Which?, said: “The success of future trade deals will be judged by the impact they have on the price, choice and safety of the products and services we use every day, so the needs of consumers should be central to trade negotiations with the EU – […]
New research from Which? reveals that energy industry complaints data vastly underestimates the true scale of grievances customers experience – as they feel let down by suppliers on billing, payments, customer service and switching. Analysis from the consumer champion found that if every customer who had reason to complain to their supplier in the last […]
Sue Davies, Head of Consumer Protection and Food Policy at Which?, said: “Our research has shown consumers value the UK’s high food standards and most people believe food produced to a lower standard should not be available in this country. “It is vital that the nation’s health is not used as a bargaining chip in […]
Which? is calling for the urgent introduction of a comprehensive pensions dashboard after an investigation exposed how the current system leaves workers struggling to track down and understand their retirement pots. The consumer champion challenged 12 volunteers to track down key pieces of information about each of their 38 pension schemes, to see what difficulties […]
Rory Boland, Editor of Which? Travel, said: “People are understandably concerned about how their travel plans will be impacted by coronavirus, and a lack of clear and timely information has left many travellers confused about their options. “While the government has now updated its advice to cover the Italian locations that have experienced an outbreak, […]
Which? is urging the new chancellor to use next month’s budget to protect the UK’s access to cash, as new Which? research reveals that the industry’s efforts to fix Britain’s broken cash landscape are doomed to fall desperately short. This comes as Link – the UK’s largest cashpoint network – issues a stark warning that […]