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Passengers lost almost four million hours to significantly delayed train journeys in 2018 – making it the worst year since records have been held, according to Which? research. The staggering level of delays – 3,928,560 hours in total – relates to 8.1 million passenger journeys and meant around 80 trains per day were significantly delayed. […]
People in Northern Ireland are the most pessimistic about the UK’s economic prospects – with energy, fuel and Brexit their main worries, according to Which?’s first Consumer Insight Report for Northern Ireland. The consumer champion’s in-depth analysis for 2018 unpicks the trends and financial outlook of the average consumer in Northern Ireland and brings together […]
Caroline Normand, Which? Director of Advocacy, said: “Liam Fox is wrong to suggest chlorinated chicken is not a food safety and standards issue. One of the reasons why foodborne disease rates are so much higher in the US is that these measures are often used as a desperate attempt to make up for widespread safety […]
Natalie Hitchins, Which? Head of Home Products and Services, said: “Until now many customers have found themselves paying over the odds for staying with their provider after their initial contract has ended – so notifying people in advance that they may be about to be hit by these poor value rolling tariffs is a step […]
Gareth Shaw, Head of Money, Which?, said: “Bank transfer fraud is spiralling out of control, with people losing life-changing sums every day and then facing a gruelling battle to get their money back from the very banks that should be preventing them from falling victim in the first place. “Banks have just two weeks to […]
Gareth Shaw, Which? Head of Money, said: “Our research has shown that thousands of bank branch and cashpoint closures are putting millions of people at risk of being stripped of banking services and their ability to pay for everyday essentials. “The committee is right to say banks could be doing much more to prevent people […]
Gareth Shaw, Head of Money, Which?, said: “Delays to the introduction of vital name-check security leaves millions of customers vulnerable to losing life-changing sums of money as a direct result of this missed deadline. “This system, which would cut losses to bank transfer fraud in half overnight, should have been introduced years ago. Banks and […]
Train companies are making it a struggle for passengers to get compensation by demanding up to 24 separate pieces of information during the claim process, according to new research from Which?. The consumer champion looked at the online claims forms of 24 operators and found they required between 10 and 24 pieces of information from […]
Energy bills, petrol prices and public spending cuts are the areas of most concern among Welsh consumers, Which?’s first Consumer Insight Report for Wales has revealed. The consumer champion’s in-depth analysis unpicks the trends and financial outlook of the average Welsh consumer and brings together extensive research garnered from speaking to a total of 1,005 […]
Gareth Shaw, Head of Money at Which?, said: “The sad reality is that as scammers get more sophisticated, many people are still falling victim, with increasing numbers of holidaymakers being left severely out of pocket. “To show they are serious about winning the battle against fraudsters, the Government, police and banking industry must now work […]