Homebase and B&Q fail to deliver in latest Which? survey

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Which? calls for next government to halt unsecure children’s smart toys

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Over a third of constituencies hit by double whammy of poor 4G & shoddy broadband connections

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Homebase and B&Q fail to deliver in latest Which? survey

Homebase.co.uk has been rated the worst online retailer in the UK for 2019, according to the latest Which? annual online shops survey. Shoppers complained about the retailer ignoring complaints and selling products that were actually out of stock. Which? asked more than 7,500 members to rate the most popular online shops based on experiences they […]

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Which? calls for next government to halt unsecure children’s smart toys

Which? has exposed serious security flaws with popular children’s smart toys and is calling for the next government to introduce mandatory security standards to prevent unsecure products being available for sale.  The consumer champion, with security specialist NCC Group, conducted a snapshot test of connected toys sold by major retailers – including Amazon, Argos, John […]

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Which? response to Thomas Cook refund delay

Adam French, Which? Consumer Rights Expert, said: “Thousands of holidaymakers will be disappointed that they won’t be refunded from the collapse of Thomas Cook within the 60-day cut off date but we would urge these customers to make sure they stick with official channels as scammers have been circling to take advantage in the past. […]

Which? reveals one in five have found errors in their credit report

One in five people who check their credit report find an error, new research from Which? reveals. The consumer champion surveyed more than 1,000 people to establish their understanding of credit reports and scores, and uncovered a significant number of people finding errors in their reports, many of which went uncorrected. The survey also found […]

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Go compare elsewhere: Which? reveals best & worst travel comparison sites

GoCompare has been rated the worst travel comparison site, with users panning it for poor functionality and high prices, according to a new Which? survey. The consumer champion asked more than 2,200 holidaymakers to rate their experiences using holiday comparison sites over the last two years in a range of categories, including user-friendliness, price and […]

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First Direct tops Which? account satisfaction survey while Ulster Bank lingers at the bottom

First Direct has taken the top spot in Which?’s latest current account satisfaction survey, with customers rating it highly for customer service and communication. Which? surveyed more than 4,000 members of the public on their opinions of their current account providers, and found customers of the trio of challenger banks were the most satisfied with […]

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Revealed: The dud products on sale this Black Friday

Poor quality products are being sold at discount prices this Black Friday, an investigation by Which? has found.   When the consumer champion uncovers products that fail to perform in its rigorous, independent tests, it rates them as Don’t Buys.   Although Don’t Buy status means a product should be avoided at all costs, researchers […]

Which? comments as TSB announce branch closure locations

Jenny Ross, Which? Money Editor, said: “The loss of so many branches across the UK will hit communities hard – and there is still a clear demand for access to traditional banking services and cash. Our research has found two thirds of people would find life difficult without convenient access to a branch, while 11 […]

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