Airlines accused of breaking consumer law with rip-off ‘no show’ clauses

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Broadband firms exploiting customers who don’t switch or haggle, Which? reveals

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Challenger banks record high levels of customer satisfaction, while TSB slumps

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Which? response to O2 compensation announcement

Alex Neill, Which? Managing Director of Home Products and Services, said: “It’s right that O2 compensates its customers for the frustrating network failure suffered by millions of customers. Anyone who suffered out of pocket expenses should make a claim to their mobile provider. “In addition, O2 needs to give its customers reassurances that it is taking measures to […]

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Which? responds to ORR’s timetable inquiry final report

Alex Hayman, Which? Managing Director of Public Markets, said: “There can be no excuse for a repeat of the appalling disruption thousands of people suffered in their work and family lives as a result of this year’s timetable chaos – and passengers will expect this report to be followed by tough enforcement action from the […]

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Broadband firms exploiting customers who don’t switch or haggle, Which? reveals

Broadband customers who stay with the same provider and don’t haggle for a better deal are being hit with loyalty penalties of up to £220 a year on average, according to new Which? analysis. The new research reveals that being a BT customer could involve a bigger loyalty premium than any of the other seven […]

Which? response to O2 outage

Alex Neill, Which? Managing Director of Home Products and Services, said: “Millions of O2 customers will have spent today quite rightly angry and frustrated by the outage. “Your mobile phone is such an integral part of being able to live and work, so it is very worrying that one of the world’s biggest mobile networks […]

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Which? comments as UK Civil Aviation Authority begins enforcement action against Ryanair

Rory Boland, Which? Travel Editor said: “Customers would have been outraged that Ryanair attempted to shirk its responsibilities by refusing to pay out compensation for cancelling services during the summer – which left hard-working families stranded with holiday plans stalled. “It is right that the CAA is now taking legal action against Ryanair on the […]

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Which? responds to Transport Select Committee report on timetable changes

Alex Hayman, Which? Managing Director of Public Markets, said: “The report provides yet more evidence that no-one took responsibility for fixing the timetable mess and that blame for the appalling delays, cancellations and lack of information endured by passengers goes right to the top. “It’s vital that the rail review leads to improvements that put […]

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Which? comments on DWP’s pensions dashboard announcement

Jenni Allen, Managing Director, Which? Money said: “The Government is right to recognise that pensions dashboards must work for consumers – so we welcome today’s steps towards achieving what could be a game-changing improvement to the way people manage their pensions “Every dashboard must display all the important information consumers need in a clear and […]

Which? response to the Government’s support for new pensions dashboards

Jenni Allen, Managing Director, Which? Moneym said: “The Government is right to recognise that pensions dashboards must work for consumers – so we welcome steps towards achieving what could be a game-changing improvement to the way people manage their pensions. “Every dashboard must display all the important information consumers need in a clear and accessible […]

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