Hand sanitisers sold on online marketplaces make misleading claims and could fail to protect people from COVID-19, Which? tests reveal

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Forged signatures and fox food: Which? reveals Christmas delivery disasters, and the courier most likely to let you down

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Holiday booking sites fail to impress after a summer of discontent, Which? survey finds

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Hand sanitisers sold on online marketplaces make misleading claims and could fail to protect people from COVID-19, Which? tests reveal

Hand sanitisers sold on popular online marketplaces make misleading claims about alcohol content and risk leaving consumers unprotected against COVID-19 because they do not contain recommended levels, new Which? tests have revealed. The consumer champion found that the worst offending hand sanitiser had an alcohol content of just 10 per cent, a fraction of the […]

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Which? response as MPs warn that the UK will ‘sleepwalk into cashless society’

Gareth Shaw, Head of Money at Which?, said: “Our research shows that the rapid move towards a cashless society risks excluding the most vulnerable who still depend on it to pay for essential products and services. “With the pandemic putting additional strain on the UK’s already frail cash network, the government must urgently introduce its […]

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Which? responds as Arcadia Group limits gift cards to half the purchase price

Adam French, Which? Consumer Rights Expert, said: “Arcadia customers will rightly be frustrated by this move, especially as many may have been gearing up to spend their gift vouchers, as stores reopened just in time for the Christmas rush. “Anyone with a voucher for a retailer under the Arcadia Group should look to spend their […]

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Forged signatures and fox food: Which? reveals Christmas delivery disasters, and the courier most likely to let you down

Parcels lobbed over fences, forged signatures and packages chewed almost beyond recognition by foxes were just some of the Christmas delivery disasters endured by online shoppers – as new Which? research reveals two in three had at least one issue with their deliveries last year. The consumer champion surveyed more than 2,000 people about their […]

Which? comments as Yorkshire Energy ceases trading

Natalie Hitchins, Head of Home Products and Services at Which?, said: “The collapse of Yorkshire Energy will be deeply concerning for customers, especially those in vulnerable situations and facing financial difficulties due to the pandemic. However, customers should not panic and while they wait for Ofgem to appoint a new provider we’d recommend taking a […]

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Which? comments on changes to Easyjet’s baggage allowance

Rory Boland, Editor of Which? Travel, said: “While this decision has been framed as a means of improving boarding and punctuality, airlines make millions from the sale of flight add-ons, so passengers would be forgiven for thinking this is nothing but EasyJet finding a new way to get more cash out of them. “With Easyjet […]

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Which? responds to Lastminute.com being told to pay £7m in refunds

Rory Boland, Editor of Which? Travel, said: “Online travel agents have fared particularly poorly when it comes to processing refunds for coronavirus cancellations and lastminute.com has been one of the worst, so it’s right that the regulator has intervened to secure this commitment from the company. “Lastminute.com is just one of countless holiday operators that […]

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Which? comments as Debenhams goes into liquidation

Adam French, Which? Consumer Rights Expert, said:  “This is yet another devastating blow for the high-street, which is struggling now more than ever. The pandemic and lockdown measures have exacerbated the struggles bricks and mortar stores were already having trying to compete with online retailers. “While Debenhams continues to trade online, we’d advise customers to […]

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Which? comments on the Alliance to Save our Antibiotics report on trade deals

Sue Davies, Head of Consumer Protection and Food Policy at Which?, said: “The majority of consumers are uncomfortable eating farm animals given growth-promoting antibiotics or hormones, and with these practises currently banned in the UK, the government must ensure standards are not undermined in trade negotiations with countries that excessively misuse these methods. “Public support […]

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Which? responds to Arcadia going into administration

Adam French, Which? Consumer Rights Expert, said: “Topshop and other Arcadia brands collapsing into administration is yet another serious blow for the high street in what has been a torrid year for retail. “We would advise any consumers who have vouchers to think about spending them as soon as they can. “If there is something […]

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