Which? reveals the double standards of some banks following the last base rate rise

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Vodafone worst mobile provider for customer satisfaction for seventh year running

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Hey pesto? Which? analysis reveals the unexpected ingredients in the store-cupboard staple

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Which? responds to TSB’s ongoing IT crisis

Gareth Shaw, Which? Money Expert, said: “The many TSB customers affected by this chaos will be rightly concerned by the inconvenience that this has caused. Customers can incur fines, penalties and fees when they’re not able to access their finances, so the bank must deliver on its commitment to compensate for any financial losses caused. […]

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Which? response to CMA secondary ticketing announcement

Alex Neill, Which? Managing Director of Home Products and Services, said: “We have repeatedly exposed secondary ticketing websites, including Viagogo, for playing fast and loose with the rules and putting people at risk of getting a raw deal on tickets so we welcome this strong action from the competition authority. “The biggest players in the market must swiftly […]

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Which? reveals the double standards of some banks following the last base rate rise

With the possibility of a further base rate rise in May, Which? reveals how savers and mortgage holders were affected by the previous rise in November. Investigating how mortgage and savings providers reacted to the 0.25 percentage point increase in the base rate in the five weeks after the rise, Which? can reveal double standards […]

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Vodafone worst mobile provider for customer satisfaction for seventh year running

Vodafone has been rated the worst mobile phone provider in Which?’s annual mobile customer satisfaction survey for the seventh year running, while smaller providers impressed customers on service and value for money. The consumer champion’s survey of 3,683 members of the public found that the UK’s biggest providers – Vodafone, EE, O2 and Three – […]

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Too much information? Tech giants must do more to address consumer concerns about data

A new survey by Which? reveals that Facebook users are very concerned about how their personal data is handled but feel powerless to protect it, following the revelation that millions of people’s personal information was compromised by the social network. A survey of more than 2000 people found that 89% of people have concerns about […]

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Which? response to Scottish Power price hike

Alex Neill, Which? Managing Director of Home Products and Services, said: “This price hike is a kick in the teeth for hard-pressed energy customers, who sadly won’t be surprised at another big price rise from another big energy company . “ We would urge all Scottish Power customers not to just accept this rise, they […]

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The care funding gamble: Which? reveals lives blighted by postcode lottery

Patients including older people with conditions like dementia and motor neurone disease are being hit with huge care bills because a postcode lottery sees them denied access to vital NHS funding, Which? research has found. Despite a national framework for assessments, vulnerable people in England with the highest medical needs can be up to 25 […]

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Which? response to Ofcom latest telecoms and pay TV complaints data

Alex Neill, Which? Managing Director of Home Products and Services, said: “Too many people are still experiencing a poor broadband service and our research has shown that more than half of British households have had a problem in the last year, with customers citing price hikes, poor speeds, connection dropouts and router issues as their biggest […]

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