Millions of PPI compensation could go unclaimed as consumers still face difficult claims process

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Broadband speeds 51% slower than advertised

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Where are Britain’s most satisfied energy customers?

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Which? responds to new GTR timetable delays and cancellations

Alex Hayman, Which? Managing Director of Public Markets, said: “Given the scale of changes to the timetable, these disruptions were foreseeable and train companies should have been better prepared for the cancellations and inconvenience customers have endured. “They must now do all they can to minimise the impact of disruption on their passengers by ensuring […]

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Broadband speeds 51% slower than advertised

  British households are paying for broadband services that are on average 51% slower than advertised, according to new Which? analysis. Results generated from 235,000 uses of the Which? broadband speed checker tool show that, on average, customers are paying for speeds of up to 38 megabits per second, but actually only receiving half that […]

Which? response to air passengers being advised not to take food on flights

Rory Boland, Which? Travel Editor, said: “Time and time again, our investigations have found that passengers are being ripped off with inflated prices for a number of items at airports around the UK. “If travellers are being advised not to take their food through security, airports should ensure that the food available to them after security […]

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Which? response to Watchdog investigation into Whirlpool tumble dryers

Alex Neill, Which? Managing Director of Home Products and Services, said: “Whirlpool told millions of people and the Government that it had a fix for the fire-risk tumble dryers in their homes – but evidence is mounting up to show that the so-called fix is not fit for purpose. “Our research has shown the company […]

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Which? response to BEIS investigation into the fridge freezer involved in the Grenfell Tower fire

Peter Vicary-Smith, Chief Executive of Which?, said: “We believe that UK safety standards are inadequate when it comes to plastic-backed fridges and therefore meeting these standards is insufficient protection for consumers. “Our tests show that plastic-backed fridges are a potential fire risk and should be withdrawn from sale. Whirlpool must urgently clarify if this model […]

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Which? warning on child car seat position in safety-risk Seat and Volkswagen models

What’s the problem Independent tests by Finnish magazine Tekniikan Maailma found that when all three rear seat belts are in use and the car is driven at speed, the far-left one could come undone, leaving passengers in that position unsecured. The Volkswagen Group, which owns both brands, has confirmed the issue in its own tests. […]

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Which? response to ORR’s calls to improve communications to rail passengers on timetable changes

Alex Hayman, Which? Managing Director of Public Markets, said: “This failure by train companies to inform customers properly about changes to timetables is unacceptable and suggests they aren’t taking the impact that this is having on their customers seriously. “Train companies need to ensure that any changes to timetables should be available and communicated clearly with passengers as soon as […]

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Which? response to Npower’s price increase

Which? response to Npower’s price increase Alex Neill, Which? Managing Director of Home Products and Services, said: “Npower already has the most expensive standard tariff available and has come bottom in our satisfaction survey for the eighth year in a row. This further price increase will leave customers questioning why they’re paying even more for […]

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