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Which? responds as ORR launches a review into rail compensation claims companies

Alex Hayman, Which? Managing Director of Public Markets, said: “Train companies make it too confusing and difficult for passengers trying to claim compensation for delays and cancellations so it is no surprise that passengers are turning to claims companies to get what they are owed. “The Government must introduce fully automatic compensation for passenger delays […]


Vast majority of Black Friday ‘deals’ cheaper or same price at other times

A Which? investigation reveals that nearly nine in 10 of last year’s Black Friday ‘deals’ were cheaper or the same price at other times of the year, as it warns shoppers to do their research before hitting the sales. Which? tracked the prices of 94 popular products, including TVs, cameras and fitness trackers, that were […]

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Energy firms fighting losing battle over smart meter rollout, Which? warns

Large energy suppliers would need to triple the current rate of smart meter installation to hit a target of replacing all existing meters by 2020, according to new analysis from Which?. The consumer champion found large suppliers would need to work around the clock, installing 30 smart meters per minute, every day, for the next […]

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Which? response to CMA advice setting out obligations for care homes

Alex Hayman, Which? Managing Director of Public Markets, said: “We have previously found too many care homes failing to be upfront about important terms and conditions, leaving residents hit with unexpected fees or contract terms that can have far-reaching and devastating consequences for vulnerable people and their families. “It is vital that care homes implement this welcome advice quickly to ensure residents and their […]


The UK has lost two-thirds of its bank branch network in 30 years, warns Which?

The UK has lost almost two thirds of its bank branches in the last 30 years, leaving a fifth of households now more than three kilometres from their nearest branch, new Which? figures reveal. According to parliamentary records, there were 20,583 branches in 1988, but the consumer champion’s analysis of all the current account providers […]

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Broken rail complaints system leaves passengers high and dry

Britain’s broken rail complaints system has led to train companies failing to deal with passenger concerns effectively and is even failing to treat customers with basic courtesy, new analysis from Which? reveals. The consumer champion looked at 12 months of rail regulator data and found fewer than half of rail passengers were satisfied with how […]

Press Release named Britain’s worst online shop in Which? survey has been rated the worst online retailer in the UK for 2018, according to the latest Which? annual online shop survey. Shoppers panned the retailer’s poor product range, bog standard product quality and poor value for money. Which? asked more than 10,000 people to rate the most popular online shops based on experiences they […]

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Which? appoints Head of Campaigns and Strategic Communications

David Chaplin joins Which? as Head of Campaigns and Strategic Communications from agency Hill+Knowlton Strategies. David will lead strategic communications for Which?’s advocacy division, continuing to build its impact in making the lives of consumers easier, safer and fairer. He joins Which? from H+K where he led on media relations and campaigns strategy. Prior to […]

Loyal broadband customers pay hundreds of pounds more than customers who switch

Broadband customers are enduring terrible customer service and potentially paying hundreds of pounds a year more than they need to as providers take advantage of their loyalty, according to new Which? analysis. Research by the consumer champion found that most customers have been with their broadband provider at least three years which may mean their […]

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