Gareth Shaw, Head of Which? Money, said: “People are losing life-changing sums of money everyday to fraud across the UK, which continues to grow at an alarming rate. “However, our investigation found that fewer than one in 20 reported cases of fraud are estimated to ever get solved, which suggests the authorities are fighting […]
Analysis by the consumer champion has revealed Morrisons had the cheapest online basket of popular branded items on average in 2018, for the second year in a row. Which? looked at the cost of 77 popular branded products across the year – including items such as Andrex toilet roll, Cathedral City cheddar cheese, Hovis bread […]
With the tax return deadline looming, new research from Which? reveals worrying gaps in the nation’s tax knowledge, with just over half of adults unaware of how much money can be earned tax-free. The consumer champion quizzed thousands of members of the public in the Great British Tax Quiz, asking participants to answer “true”, “false” […]
Customers who sign up for combined broadband and TV packages are being hit with loyalty penalties of up to £690 a year, according to new research from Which?. The consumer champion found that two in five of customers (40%) who signed up to so-called dual or triple play (if a phone line is included) bundles […]
Jenni Allen, Managing Director, Which? Money, said: “This is a significant step against increasingly sophisticated criminals who attempt to scam people out of their hard-earned pensions. “However, this ban will not deter all scammers, so consumers should remain vigilant. A legitimate pension or investment firm will never contact you out of the blue to discuss […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “Economy Energy customers will understandably be worried, but there is no reason to panic. Your energy supply will not be cut off and will continue as normal. We would encourage affected customers to take a meter reading as soon as they can, and when […]
The majority of young homeowners are making overpayments on their mortgages, according to new research from Which? Mortgage Advisers. Almost half (46%) of homeowners overpaid on their mortgage, with 18-24 years olds leading the pack with as many as seven in 10 (69%) paying off more of their loan than previously arranged. Which? […]
Disaster-prone Ryanair has finished bottom of the Which? Travel annual airline survey for the sixth consecutive year. In the consumer champion’s annual short-haul airline survey, passengers gave the budget carrier the lowest possible rating for boarding, seat comfort, food and drink, and cabin environment – leaving it with a dismal overall customer score of 40 […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “Economy Energy rated poorly in our most recent annual customer survey. Energy customers shouldn’t have to suffer shoddy service, billing and payment problems, or poor complaints handling, so it’s right that the regulator is stepping in. “The company must now ensure it improves for […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “The energy price cap can only be a temporary fix – what is now needed is real reform to promote competition, innovation and improved customer service in the broken energy market. “The regulator needs to closely monitor and report on how the cap affects cheaper deals on the market to ensure that […]