Latest Releases

Strapped for cash: Which? calls for urgent government action to protect cash users

Which? is pushing for the government to take immediate action to protect the future of cash for those who need it, as its latest analysis shows a spike in the number of people forced to pay to withdraw their own money from cash machines. The research shows that some parliamentary constituencies – among them some […]

Press Release

Which? response as government looks at kerbside collections for e-waste items

Michael Briggs, Head of Sustainability at Which?, said: “This proposal that would give consumers more ways to dispose of their electronic devices sustainably is a step in the right direction, but to address the UK’s growing electronic waste problem, more must be done to increase the lifespan of smart devices. “Manufacturers should be designing more […]

Statement

Which? response to NAO report on greener cars spending by the government

Michael Briggs, Head of Sustainability at Which?, said: “To ensure electric cars are a viable option for motorists and the UK can hit its net zero target the government must urgently tackle the costs involved for those who do not have the ability to charge at home. “The public charging network can be confusing due […]

Statement

UK 4G smartphone owners could be entitled to a £480 million payout

Around 29 million Britons could be entitled to a payout after being overcharged for their smartphones, if a landmark claim by consumer champion Which? is successful. According to Which?, consumers could be owed a collective £482.5 million in damages from multi billion-dollar tech giant Qualcomm. Which? believes Qualcomm has breached UK competition law by taking […]

Press Release

Aldi named UK’s top in-store supermarket in annual Which? survey

Aldi has been named the UK’s favourite in-store supermarket in Which?’s annual satisfaction survey, while Ocado slipped down the online grocery rankings after shoppers struggled to secure delivery slots during the coronavirus pandemic. The consumer champion surveyed more than 3,000 members of the public about their experience with supermarkets, asking customers to rate their shopping […]

Banks failing bereaved families with delays and admin errors as coronavirus hits services, Which? reveals

Bereaved families settling their loved ones’ finances are facing severe delays and costly admin errors during the pandemic, as Which? reveals how some banks are losing death certificates and failing to close accounts of people who have passed away. The consumer champion surveyed 1,600 members about their experience of acting as an executor and found […]