Latest Releases

Which? responds to today’s budget

Responding to today’s Budget, Peter Vicary-Smith, Which? Chief Executive said: Brexit “Consumers contribute over £100bn a month to the UK economy and, in doing so, support British businesses, manufacturers and employees. It is therefore right that the Chancellor has set aside funds to retain vital consumer confidence. “However, if consumer confidence really is to be […]

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Which? response to Uber data breach

Alex Neill, Which? Managing Director of Home Products and Services, said: “Uber’s data breach – and the fact that it’s been hidden – will worry customers and drivers alike. It’s critical that the company does all that it can to ensure affected people get clear information about what’s happened. “Data breaches are becoming more and […]

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Which? responds to British Gas plans to scrap standard tariffs 

Alex Neill, Which? Managing Director of Home Products and Services, said: “Scrapping standard tariffs ​is​ a big move if it means millions of British Gas’​ existing customers are now going to engage in the energy market. Changes that are aimed at ​delivering more​ customer engagement are welcome, although we need to see whether this does lead to people getting a better deal. “Any customers […]

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Black Friday ‘deals’ not all they seem

A year-long investigation by Which? has found that six in 10 of last year’s Black Friday deals were cheaper or the same price at other times of year. Which? tracked the prices of 35 of the most popular tech, home and personal care products that were on sale on Black Friday last year. The study […]

Press Release

Which? issues warning over ‘biggest investment con in Britain’

Which? is warning consumers against ‘binary options’ investments after its investigation into the industry exposed unfair contracts, rigged data and practices so stacked against investors that millions of pounds are being lost with Which? aware of dozens falling victim. According to the latest police figures, around £50 million in total has been reported lost to […]

Many financial advisers are misleading the public with false credential claims, warns Which?

Almost two thirds of the financial advisers investigated on the most widely used online directory could be misleading the public with false claims about their credentials, a new Which? investigation reveals. An investigation by the consumer champion into 43 advice firms listed on unbiased.co.uk revealed 27 of the companies (63%) that claimed to employ certified financial planners […]

Revealed – the energy companies putting customer service on hold

New Which? research has found that some energy suppliers are leaving their customers with shocking call waiting times, with one leaving us hanging for up to 30 minutes. Researchers made 312 calls to 26 energy companies and were left waiting on hold for an average of between just 27 seconds by fastest responding company Bulb, […]

Press Release

Which? issues child safety warning on connected toys

Which? has uncovered concerning vulnerabilities in connected toys that could pose a child safety risk and is calling for retailers to stop selling toys with proven security issues. Which? had concerns about a number of connected toys so, in collaboration with German consumer group Stiftung Warentet and other security research experts, has conducted a snapshot test into popular Bluetooth or Wi-Fi toys on sale at major […]

Which? reveals allbeauty.com as number one online shop

Which? reveals allbeauty.com as number one online shop   As Black Friday and the festive season approach, Which? reveals the online shops that have impressed consumers this year, with allbeauty.com claiming the crown. Which? asked more than 10,000 members of the public to rate 100 of the most popular online shops based on experiences they have had in the […]