Latest Releases

Firms able to boost Trustpilot ratings using dubious tactics, Which? finds

Faith in Trustpilot’s review website is being undermined by firms using dubious tactics to boost their review scores, a Which? investigation has found. The consumer champion found that Sykes Holiday Cottages, one of the UK’s largest holiday rental companies, racked up thousands of five-star ratings on the review site at a time when holidays were […]

Press Release

Which? comment on Wales airbridges

Rory Boland, Editor of Which? Travel, said: “This easing of restrictions for international travel will provide some clarity for Welsh holidaymakers and will mean those flying from airports in England will not have to worry about different restrictions affecting England and Wales. “Of course many people will still feel a trip abroad is too risky, […]

Statement

Which? responds to FCO warning against cruise ship travel

Rory Boland, Editor of Which? Travel, said: “The FCO’s advice against cruise ship travel will lead to most upcoming cruises being cancelled or postponed. Most cruise holiday customers should be legally entitled to a cash refund within 14 days under the package travel regulations, but as we’ve seen across the travel industry recently, operators facing a surge in refund […]

Statement

Which? response to Scotland retaining quarantine restrictions on Spain and Serbia

Rory Boland, Editor of Which? Travel, said: “Retaining quarantine restrictions on these countries could lead to Scottish holidaymakers being left out of pocket. Those who have already booked package holidays from an English airport may not be able to claim a refund because the holiday will now go ahead. “It’s important that those affected get […]

Statement

Which? response to the chancellor’s stamp duty holiday announcement

Gareth Shaw, Head of Money at Which?, said: “A stamp duty holiday could be a huge boost to those looking to move over the next few months – potentially saving them thousands of pounds, but it is just one of a number of factors that could influence an unpredictable housing market in the months to […]

Statement

Which? response to Aldi announcement that it will not sell chlorinated chicken or hormone treated beef

Sue Davies, Head of Consumer Protection at Which?, said: “It’s encouraging to see another supermarket recognising that customers really value food produced to our high domestic standards, and making this commitment to ensuring that chlorinated chicken or hormone-injected beef will not be stocked on their shelves. “However, the government should be acting decisively on this […]

Statement

Fraudsters can create scam Facebook and Google ads within hours, Which? reveals

A lack of effective controls on Facebook and Google could allow fraudsters to create and post fake adverts to target victims and spread misinformation within a matter of hours, a Which? investigation has revealed.  Facebook and Google accounted for the majority of the UK’s digital advertising market in 2019, earning 80% of the £14 billion […]

Press Release

Which? comments on government’s easing of travel restrictions

Rory Boland, Editor of Which? Travel, said: “The government’s attempt to relax international travel restrictions has been a complete mess, leaving millions of people with no clarity over whether their holiday can go ahead and less chance of getting their money back if they can’t go. “Holidaymakers will now have to check a list by […]

Statement

Which? comments as FCA confirms further support for motor finance and credit customers

Gareth Shaw, Head of Money at Which?, said: “While the extension of these measures will bring relief to people struggling financially as a result of the coronavirus crisis, the industry must support customers once their payment holiday comes to an end and ensure consistency across products. “Consumers should also consider their options before taking a […]

Statement