Latest Releases

Unsafe smoke alarms rife across eBay and Wish

Four smoke alarms widely available online have completely failed to detect smoke in Which? tests, underlining concerns about how easy it is to unknowingly buy unsafe products through online marketplaces. The alarms were purchased from eBay and Wish. Each one was tested in fire settings involving wood, cotton, plastics and solvents. All of the alarms […]

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Which? response to Apple pledging clearer information on iPhone performance

Natalie Hitchins, Which? Head of Home Products and Services, said: “Which? research shows that battery life is critically important to smartphone users, so greater transparency about the impact of operating system updates will allow people to make more informed decisions and gain a necessary understanding of their devices. “We welcome today’s CMA announcement and Apple’s […]

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Which? response to Virgin Media outage

​Natalie Hitchins, Which? Head of Home Products and Services, said: “Any Virgin Media customers affected by this outage will understandably be annoyed and frustrated. The provider must urgently provide clarity about how things will be put right for those customers whose services have been affected.   “We recently revealed that Virgin is the worst culprit […]

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Which? response to uncertainty around Huawei handsets

Kate Bevan, Editor of Which? Computing, said: “With uncertainty around the future of Huawei handsets, it’s important that retailers give people all of the necessary information required to make an informed buying decision – including the potential implications of changes to Android access. “It would be unacceptable for any consumer to find themselves in a […]

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Which? responds to the latest FCA figures on investment scams

Gareth Shaw, Head of Money at Which?, said: “Millions of people are at risk of losing life-changing sums of money to fraudsters operating increasingly sophisticated scams. But they have little hope of getting their money back and victims are often deprived of justice, with our research showing fewer than one in 20 cases reported to […]

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Which? response to Huawei’s use of Android being restricted by Google

Kate Bevan, Editor of Which? Computing, said: “It’s unacceptable for consumers to be left without adequate security on their mobiles and Huawei owners will be seeking urgent reassurance that the safety of their devices will not be compromised “In this situation, your consumer rights are limited as there’s currently nothing faulty with these phones. However, […]

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Tui good to be true – travel firms misleading customers with glossy promo photos

Travel companies are misleading holidaymakers – and may be in breach of consumer law – by promoting properties with glossy photos that bear little resemblance to the disappointing reality, according to Which? research. When Which? Travel looked into the real holidays behind the glossy website images, it uncovered a number of alarming examples – including […]

Press Release

Northern Irish consumers most pessimistic about UK’s economic prospects, Which? report finds

People in Northern Ireland are the most pessimistic about the UK’s economic prospects – with energy, fuel and Brexit their main worries, according to Which?’s first Consumer Insight Report for Northern Ireland. The consumer champion’s in-depth analysis for 2018 unpicks the trends and financial outlook of the average consumer in Northern Ireland and brings together […]

Press Release