Latest Releases

Popular connected cars from Ford and Volkswagen could put your security, privacy and safety at risk, Which? finds

Best-selling Ford and Volkswagen cars have serious security flaws which could allow them to be hacked – putting motorists’ personal data and even safety at risk, a Which? investigation has found. The consumer champion worked with cyber-security experts to thoroughly examine the computer systems behind the connected tech features of the Ford Focus Titanium Automatic […]

Press Release

Which? urges clarity on financial help for bank customers during coronavirus crisis

Which? is calling on the financial regulator to urgently provide greater clarity on temporary measures to help people struggling financially because of coronavirus, as new research reveals the huge toll the outbreak is expected to take on people’s finances. A survey by the consumer champion carried out between 20-22 March, just before the government asked […]

Press Release

Which? response to Payment Systems Regulator update on APP scams

Gareth Shaw, Head of Money at Which?, said: “Banks that reimburse just four per cent of cases are making a mockery of the scams code, which clearly pledges to reimburse all blameless victims of bank transfer fraud. “We want to see banks regularly publish their reimbursement figures so consumers have a better idea of how […]


Which? response to new overdraft rules coming into force

Gareth Shaw, Head of Money, Which?, said: “These important changes will give consumers more clarity about their finances and should help them make informed spending decisions. “It is right that banks are now working with the regulator to provide further help for customers who may need to use an overdraft facility to help manage their […]


Which? response to latest FCO travel advice update

Rory Boland, editor of Which? Travel, said: “While it is right the government extends its advice, the FCO’s decision to make the time period indefinite will cause a huge amount of confusion for anyone who has foreign travel booked in the months ahead. “The travel warning should be extended to a definitive date, which can […]


Which? response as No 10 warns of ‘further action’ against Covid-19 profiteers

Sue Davies, Head of Consumer Protection at Which?, said: “We’ve found online marketplaces, such as eBay and Amazon, are rife with unscrupulous sellers exploiting people by selling essential items at ridiculously inflated prices. “While these companies have put additional measures in place they must make good on their pledges to stamp out coronavirus profiteering. “The […]


Millions experience shortages of products as vulnerable struggle to get essentials, Which? reveals

Three-quarters of the population have experienced shortages of products when shopping in recent weeks, with vulnerable consumers among those struggling to get hold of essentials, new research from Which? has found. In a survey of more than 2,000 members of the public on the impact of the coronavirus outbreak carried out between 20th-24th March, three-quarters […]

Which? response to Wimbledon cancellation

Adam French, Consumer Rights Expert at Which?, said: “With Wimbledon cancelled due to the pandemic, tennis fans who paid for packages – which can cost thousands of pounds for high-profile matches – will be concerned about being left out of pocket. “You should be entitled to a refund for a ticket’s face-value price – as […]