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Which? is pushing for the government to take immediate action to protect the future of cash for those who need it, as its latest analysis shows a spike in the number of people forced to pay to withdraw their own money from cash machines. The research shows that some parliamentary constituencies – among them some […]
Michael Briggs, Head of Sustainability at Which?, said: “This proposal that would give consumers more ways to dispose of their electronic devices sustainably is a step in the right direction, but to address the UK’s growing electronic waste problem, more must be done to increase the lifespan of smart devices. “Manufacturers should be designing more […]
Michael Briggs, Head of Sustainability at Which?, said: “To ensure electric cars are a viable option for motorists and the UK can hit its net zero target the government must urgently tackle the costs involved for those who do not have the ability to charge at home. “The public charging network can be confusing due […]
Around 29 million Britons could be entitled to a payout after being overcharged for their smartphones, if a landmark claim by consumer champion Which? is successful. According to Which?, consumers could be owed a collective £482.5 million in damages from multi billion-dollar tech giant Qualcomm. Which? believes Qualcomm has breached UK competition law by taking […]
Aldi has been named the UK’s favourite in-store supermarket in Which?’s annual satisfaction survey, while Ocado slipped down the online grocery rankings after shoppers struggled to secure delivery slots during the coronavirus pandemic. The consumer champion surveyed more than 3,000 members of the public about their experience with supermarkets, asking customers to rate their shopping […]
Approximately 2.3 million people across the UK have not received money back for flights they could not take in the last year, with many unable to fly because of national or local lockdowns or restrictions at their destination, according to new research from Which?. Since the UK went into its first lockdown in the middle […]
Rocio Concha, Director of Policy and Advocacy at Which?, said: “It is good to see the CMA taking a robust approach towards this merger between Adevinta and eBay to make sure that consumers don’t suffer from a loss of competition that could reduce choice and lead to higher prices. “However, the case illustrates again that […]
Rocio Concha, Director of Policy and Advocacy at Which?, said: “With evidence suggesting that competition across the economy has declined in recent decades, the CMA needs to be equipped with the necessary competition and consumer enforcement powers to ensure it can intervene effectively in failing markets – so it’s positive that this report backs the […]
Amazon Marketplace is facing an uphill struggle to stem the tide of fake reviews on its site as a new Which? investigation uncovers a thriving industry where potentially hundreds of thousands of misleading fake reviews, bought and sold for as little as £5 each, are making their way onto the platform. The consumer champion’s investigation […]
Bereaved families settling their loved ones’ finances are facing severe delays and costly admin errors during the pandemic, as Which? reveals how some banks are losing death certificates and failing to close accounts of people who have passed away. The consumer champion surveyed 1,600 members about their experience of acting as an executor and found […]