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Parcels lobbed over fences, forged signatures and packages chewed almost beyond recognition by foxes were just some of the Christmas delivery disasters endured by online shoppers – as new Which? research reveals two in three had at least one issue with their deliveries last year. The consumer champion surveyed more than 2,000 people about their […]
Natalie Hitchins, Head of Home Products and Services at Which?, said: “The collapse of Yorkshire Energy will be deeply concerning for customers, especially those in vulnerable situations and facing financial difficulties due to the pandemic. However, customers should not panic and while they wait for Ofgem to appoint a new provider we’d recommend taking a […]
Rory Boland, Editor of Which? Travel, said: “While this decision has been framed as a means of improving boarding and punctuality, airlines make millions from the sale of flight add-ons, so passengers would be forgiven for thinking this is nothing but EasyJet finding a new way to get more cash out of them. “With Easyjet […]
Rory Boland, Editor of Which? Travel, said: “Online travel agents have fared particularly poorly when it comes to processing refunds for coronavirus cancellations and lastminute.com has been one of the worst, so it’s right that the regulator has intervened to secure this commitment from the company. “Lastminute.com is just one of countless holiday operators that […]
Adam French, Which? Consumer Rights Expert, said: “This is yet another devastating blow for the high-street, which is struggling now more than ever. The pandemic and lockdown measures have exacerbated the struggles bricks and mortar stores were already having trying to compete with online retailers. “While Debenhams continues to trade online, we’d advise customers to […]
Sue Davies, Head of Consumer Protection and Food Policy at Which?, said: “The majority of consumers are uncomfortable eating farm animals given growth-promoting antibiotics or hormones, and with these practises currently banned in the UK, the government must ensure standards are not undermined in trade negotiations with countries that excessively misuse these methods. “Public support […]
Adam French, Which? Consumer Rights Expert, said: “Topshop and other Arcadia brands collapsing into administration is yet another serious blow for the high street in what has been a torrid year for retail. “We would advise any consumers who have vouchers to think about spending them as soon as they can. “If there is something […]
Holidaymakers are usually better off avoiding booking sites when arranging a holiday and booking direct with a travel provider instead, according to Which?’s latest travel booking sites survey. Which? surveyed nearly 5,000 members about their experiences with various travel booking sites, broken down into flight booking sites, accommodation booking sites, and travel comparison sites. The […]
Rocio Concha, Director of Policy and Advocacy at Which?, said: “Weak competition in some digital markets is bad for consumers, leading to reduced choice and giving up more data than they would like. We’re concerned about people’s lack of control over their personal data and how Facebook and Google’s stranglehold on the digital advertising market […]
Three of the UK’s biggest supermarkets have finished bottom of the rankings in the latest Which? retail survey of the best places to buy tech products. Asda finished bottom of the survey, just behind Sainsbury’s and Tesco, with shoppers underwhelmed by the supermarkets’ tech product range, availability and quality, as well as customer service. Which? […]