Latest Releases

Almost £100m lost through unused shopping vouchers during lockdown, Which? reveals

An estimated £97.7 million was lost on shopping vouchers that went unused during lockdown, according to new Which? research. The consumer champion found a quarter (25%) of UK adults had a shopping voucher – worth £45 on average – that expired during the period when many shops and businesses were forced to close their doors. […]

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Which? response to UK Finance fraud figures

Gareth Shaw, Head of Money at Which?, said: “While it is positive that the introduction of the scams code has led to banks refunding more customers, reimbursement rates remain unacceptably low given its pledge to return money to all of those who are not at fault. “Our analysis has shown that there are glaring inconsistencies […]


Packet racket – Two-thirds of branded grocery packaging not fully recyclable

Crisps, chocolate and cheese are among the worst foods for packaging recyclability, with brands including Pringles, Cadbury and Babybel failing to do their bit for the environment, a new Which? investigation has revealed. The consumer champion analysed 89 of the UK’s best-selling branded groceries and found only a third (34%) had packaging that was fully […]

Which? responds to new pilot schemes to help boost access to cash

Gareth Shaw, Head of Money at Which?, said: “These pilot schemes are a very positive step – innovative solutions are badly needed to help communities, businesses and millions of people who are really struggling from being cut off from cash and banking services. “It’s encouraging that these pilots are still going ahead in spite of […]

Which? comments on FCA proposals to tackle insurance pricing concerns

Gareth Shaw, Head of Money at Which?, said: “The regulator is rightly proposing action to stop insurance firms from exploiting their loyal customers with sharp pricing practices. Our research has found that existing insurance customers are often punished with vastly overpriced premiums when little has changed in the service they receive. “The FCA must move […]

Which? reveals the shocking scale of data theft following cyberattacks and calls for tough action against failing firms

Which? is calling for enforcement of tough penalties for firms that fail to prevent data breaches, as new research from the consumer champion reveals the shocking scale of data theft following cyberattacks. When data breaches occur, opportunistic fraudsters can then go on to buy stolen information such as passwords or credit card and bank details, […]

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Which? response to UK Finance figures on impersonation scams

Gareth Shaw, Head of Money at Which?, said: “The banking industry recognises that these are sophisticated scams, with fraudsters often using meticulous research to convincingly impersonate representatives from trusted organisations and cheat people out of sometimes life-changing sums of money. “While it’s important that people are alert to these threats, banks have a critical role […]


Which? comments on Thomas Cook relaunching as an online travel agent

Rory Boland, Editor of Which? Travel, said: “While some previous Thomas Cook customers may be pleased to see it relaunching as an online travel agent, the events of the past few months should act as a reminder that just because a brand is a household name does not mean you can necessarily rely on it […]