Adam French, Which? consumer rights expert said: “The communication from House of Fraser on gift cards has been atrocious. It’s now more than a month since customers were told to send their gift cards in for a replacement and all they’ve heard since is silence. “This is no way to treat loyal customers. If Mike Ashley […]
Gareth Shaw, Which? Money Expert, said: “Some banks are clearly falling well short of their responsibility to properly inform and engage with their customers ahead of bank branch closures, meaning hundreds of branches could have closed without communities ever having received the appropriate warnings and consultation at all. “We recently revealed that 60 branches across […]
Peter Vicary-Smith, Chief Executive of Which?, said: “These latest statistics are damning but unsurprising given a year of delays and cancellations that have left many passengers at their wits’ end. We’ve shared hundreds of stories with the regulator – including from people who have frequently missed their child’s bedtimes and faced losing jobs as a […]
John Lewis and Mamas & Papas finish bottom of the table in a new Which? mystery shop investigation. Four years on from the last Which? investigation into child car seat retailers, we can reveal that despite retailers’ commitments to improve their standards, in nine out of ten of our mystery shop visits (89%), staff failed […]
Peter Vicary-Smith, Chief Executive of Which?, said: “While the introduction of Delay Repay 15 will provide some relief to passengers in the north who have suffered months of unacceptable delays, it fails to address the difficulties many passengers tell us they face in actually claiming compensation. “Northern rail should now go further and make compensation […]
Peter Vicary-Smith, Chief Executive of Which?, said: “Two thirds of people think it is important that free roaming exists when travelling in the EU, so the news that we could face the return of sky-high charges to use our phones abroad will come as a real blow. “If the Government is to deliver a Brexit […]
Jenni Allen, Managing Director of Which? Money, said: “The rate at which free-to-use cashpoints are closing is alarming and it is clear that LINK is failing on its commitment to protect access to cash for people in remote and rural areas who need it most. “The regulator was warned that these changes to the ATM […]
A Which? customer satisfaction survey has revealed the best mortgage lenders, with building societies coming front of the pack. Principality came top of the survey for providing the best mortgages, with First Direct and Nationwide coming in joint second. As a result, they are now all Which? Recommended Providers. The survey of more […]
Around 1.3 million air passenger journeys were estimated to be subject to a severe delay last year, according to new Which? analysis. The consumer champion found that, in the year to June 2018, over 13,000 flights flying to or from UK airports were delayed by at least three hours. That is equivalent to nearly three and a half […]
Alex Hayman, Which? Managing Director of Public Markets, said “Rail passengers have struggled for too long with a confusing ticketing system, poor service and severe delays and cancellations. “The Government and industry need to prove that they are serious about making rail work for passengers. With trust in the industry at an all-time low, it […]