Latest Releases

Package helliday – biggest travel firms struggle to impress in annual Which? rankings

Some of Britain’s biggest travel companies have finished at the bottom of Which?’s annual package holiday provider rankings – performing poorly on criteria including value for money, organisation and quality of reps in their resorts. More than eight million people travel with the oldest and most established holiday providers, Thomas Cook, TUI and TUI-owned First […]

Press Release

Which? responds to the government’s consultations on post-Brexit trade deals

Caroline Normand, Which? Director of Advocacy, said: “The opportunity to strike trade deals brings potential benefits for British consumers in terms of greater choice and more competitive prices – but this must not come at the expense of product safety, food production standards or consumer rights. “The government must listen to the thousands of people […]


Which? advice to passengers caught up in British Airways luggage system failures

Adam French, Which? Consumer Rights Expert, said: “Any British Airways passengers arriving at their destination without their luggage should log a lost luggage complaint with the airline as soon as possible and keep any receipts for essential items purchased as they should be able to claim back these costs. “We also expect BA to swiftly […]

Which? comments as Google suspends Viagogo from advertising

Adam French, Which? Consumer Rights Expert, said: “Viagogo has persisted in its apparent disregard for consumer law despite repeated warnings from the competition watchdog to change its practices and a court order requiring them to take action, so it is good to see firm action from Google that will ultimately hit the site where it […]


Which? response to the ORR’s Williams Rail Review recommendations

Neena Bhati, Which? Head of Campaigns, said: “Passengers have been treated as an afterthought for too long on the railways – facing appalling disruption to their lives through delays and cancellations and then facing a confusing compensation system, which puts many off claiming. “Moves to speed up compensation claims and make the system more consistent […]


Which? responds to FCA proposals on new rules to help consumers with pre-existing medical conditions access suitable travel insurance

Gareth Shaw, Head of Money, Which?, said: “Our research has shown that those with pre-existing medical conditions routinely face inflated premiums and confusing clauses, with some only able to find policies that exclude all claims related to their condition in the mainstream market. “Any new rules must ensure that all those with pre-existing conditions receive clear […]


Which? responds to latest CAA data that reveals worst airlines for UK flight delays

Which? Travel’s Naomi Leach said: “It’s completely unacceptable for passengers to be regularly delayed by nearly half an hour. These delays aren’t just an inconvenience but can leave holidaymakers hundreds of pounds out of pocket because of missed connections, transfers and fines for picking up their hire car late. “The worst airlines need to ensure […]