Latest Releases

Dubious discounts: Which? warns consumers over potentially misleading Black Friday flight and holiday ‘deals’

Which? is warning consumers about the risk of misleading Black Friday travel deals after a series of special offers for last year’s event turned out to be exaggerated or non-existent.   On Black Friday in 2018 (23 November), Which? Travel analysed promotions advertised by major airlines and holiday companies – before checking the prices again […]

Rottenair – Airline passengers name Ryanair the grubbiest carrier

Ryanair has been named the filthiest flight operator in the UK, with fewer than half of passengers rating the airline as good for cleanliness, according to a Which? Travel survey. In a survey of almost 8,000 passengers, the consumer champion found that on average eight in 10 (81%) passengers rated cleanliness positively across 42 airlines. […]

Which? comments as CMA secures improvements to Currys’ sale of extended warranties

Adam French, Which? Consumer Rights Expert, said: “This is a welcome move and we look forward to seeing Currys PC World swiftly implementing these changes to ensure customers are armed with the correct information when making a decision about extended warranties. “We would also urge customers to read the terms and conditions before buying an […]


Which? response to BEIS select committee report on Whirlpool

Caroline Normand, Which? Director of Advocacy, said: “Whirlpool’s handling of its fire-risk tumble dryers is a national scandal that has gone on for far too long. Despite consumers, safety campaigners and now the BEIS committee all expressing serious concerns about the ‘fix’ for these machines, there is still no end in sight to the crisis. […]


Crack on: Krakow rated best European city three years running

Britons have rated the Polish city of Krakow the best in Europe for a short break, beating more well-known destinations such as Amsterdam, Rome and Paris for the third consecutive year, a Which? Survey reveals. The consumer champion asked thousands of holidaymakers to rate any recent trips to European cities across a range of categories […]

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Which? response to Treasury Committee Report on Economic Crime

Gareth Shaw, Head of Money at Which?, said: “It’s been three years since we warned banks were not doing enough to protect their customers, and in that time a lack of swift action from the industry on vital measures like Confirmation of Payee has allowed fraudsters to steal hundreds of millions of pounds – causing […]


Which? comments as Link launches new ‘request an ATM’ tool

Jenny Ross, Which? Money Editor, said: “This is a positive step that may help to plug the gaps created by the alarming rate of bank branch and cashpoint closures across the UK – so Link must deal with requests swiftly and aim to provide free machines for all those left cut off from cash. But […]


eBay potentially putting lives at risk with killer alarm listings

eBay is potentially endangering lives by failing to stop more than a hundred listings for a wide range of unsafe carbon monoxide (CO) and smoke alarms from being sold through its site, new research from Which? reveals. After its latest testing found that seven unbranded CO alarms available on eBay were unable to detect gas […]

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Dirty joke – Britannia worst UK hotel chain seven years running

Britannia Hotels has been rated the worst hotel chain in the UK for the seventh year in a row – on average with guests 10 times more likely to award it a poor rating for cleanliness than any other hotel, according to a survey by Which? Travel. The research, which includes over 40 well-known hotel […]

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Which? responds to Treasury Committee report on IT failures in the financial sector

Jenny Ross, Editor of Which? Money, said: “Daily IT glitches are leaving too many people struggling to pay bills or buy everyday essentials, so the Committee is right to hold the industry and regulators to account for these frequent system failures. “In a climate of rapidly disappearing bank branches and cash machines people are increasingly […]