Latest Releases

Which? comments as Government announces new taskforce to tackle economic crime

Gareth Shaw, Head of Which? Money, said: “People are losing life-changing sums of money everyday to fraud across the UK, which continues to grow at an alarming rate.    “However, our investigation found that fewer than one in 20 reported cases of fraud are estimated to ever get solved, which suggests the authorities are fighting […]

Statement

Which? reveals 2018’s cheapest online supermarket

Analysis by the consumer champion has revealed Morrisons had the cheapest online basket of popular branded items on average in 2018, for the second year in a row. Which? looked at the cost of 77 popular branded products across the year – including items such as Andrex toilet roll, Cathedral City cheddar cheese, Hovis bread […]

Press Release

Great British Tax Quiz: Which? survey reveals worrying gaps in consumers’ tax knowledge

With the tax return deadline looming, new research from Which? reveals worrying gaps in the nation’s tax knowledge, with just over half of adults unaware of how much money can be earned tax-free. The consumer champion quizzed thousands of members of the public in the Great British Tax Quiz, asking participants to answer “true”, “false” […]

Press Release

Which? comments on pensions cold calling ban

Jenni Allen, Managing Director, Which? Money, said: “This is a significant step against increasingly sophisticated criminals who attempt to scam people out of their hard-earned pensions. “However, this ban will not deter all scammers, so consumers should remain vigilant. A legitimate pension or investment firm will never contact you out of the blue to discuss […]

Statement

Which? responds as Economy Energy ceases trading

Alex Neill, Which? Managing Director of Home Products and Services, said: “Economy Energy customers will understandably be worried, but there is no reason to panic. Your energy supply will not be cut off and will continue as normal. We would encourage affected customers to take a meter reading as soon as they can, and when […]

Statement

Majority of young homeowners paying off mortgage faster than planned

The majority of young homeowners are making overpayments on their mortgages, according to new research from Which? Mortgage Advisers.   Almost half (46%) of homeowners overpaid on their mortgage, with 18-24 years olds leading the pack with as many as seven in 10 (69%) paying off more of their loan than previously arranged.   Which? […]

Press Release

Ryanair is UK’s worst airline for sixth year in a row

Disaster-prone Ryanair has finished bottom of the Which? Travel annual airline survey for the sixth consecutive year. In the consumer champion’s annual short-haul airline survey, passengers gave the budget carrier the lowest possible rating for boarding, seat comfort, food and drink, and cabin environment – leaving it with a dismal overall customer score of 40 […]

Press Release

Which? responds to Economy Energy new customer ban

Alex Neill, Which? Managing Director of Home Products and Services, said: “Economy Energy rated poorly in our most recent annual customer survey. Energy customers shouldn’t have to suffer shoddy service, billing and payment problems, or poor complaints handling, so it’s right that the regulator is stepping in. “The company must now ensure it improves for […]

Statement

Which? response to energy price cap coming into effect

Alex Neill, Which? Managing Director of Home Products and Services, said: “The energy price cap can only be a temporary fix – what is now needed is real reform to promote competition, innovation and improved customer service in the broken energy market. “The regulator needs to closely monitor and report on how the cap affects cheaper deals on the market to ensure that […]

Statement