Latest Releases

Which? responds as SSE agrees deal with Ovo Energy

Natalie Hitchins, Head of Home Products and Services at Which?, said: “Ovo performed well in our most recent annual energy survey, with consumers praising the firm for excellent online customer service, so SSE customers may stand to benefit from this deal. “We will be watching closely to ensure Ovo maintains these high standards as it […]


Which? comments as Whirlpool appeals for fire-risk dryer owners to come forward

Caroline Normand, Which? Director of Advocacy said: “The progress now being made with getting Whirlpool’s fire-risk dryers out of people’s homes shows why the government should have ordered a full recall when this fault was first discovered – as strong action then could have prevented dozens of potentially lethal fires. “The government must continue to […]


Updated Which? advice on British Airways cancellations

Adam French, Consumer Rights Expert at Which?, said: “British Airways must now proactively inform those affected by any fresh cancellations of their rights to be rerouted on the next available flight, even if this is with a rival airline. “Unless a refund is vital to you, don’t be fobbed off by this option. A refund […]


Which? responds to Mastercard’s new cashback initiative

Gareth Shaw, Head of Money, Which?, said: “Action to help the many consumers who have been stripped of access to cash is long overdue, but we need to see much more detail about how schemes like this will work in practice. “While a step in the right direction, cashback can only plug some of the […]


Which? responds to further BA disruption following end of pilots strike

Adam French, Consumer Rights Expert at Which?, said: “Following BA’s abysmal handling of this recent disruption, the knock-on effect of these strikes will come as a blow for passengers who may now have their flights disrupted at short notice. “BA must ensure it is proactively informing passengers of their rights to claim compensation of as […]


Hidden faults affecting some of Britain’s most popular cars revealed by Which? research

Which? is calling for urgent action from car manufacturers to prevent motorists from facing mechanical failures and potentially hefty repair bills after uncovering widespread reliability issues with some of Britain’s most popular vehicles. In a survey of nearly 44,000 members of the public covering more than 52,000 cars, the consumer champion found some of the […]

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Terminal decline – Belfast International rated worst UK airport

Belfast International has been rated the worst airport in Which?’s annual airport survey, with passengers frustrated by problems including long queues, crowded terminals and pricey parking charges. Northern Ireland’s busiest airport came bottom of the small airport rankings and achieved an abysmal customer score of 42 per cent – making it the UK’s worst-rated airport […]

Which? response to BA strike action going ahead

Adam French, Consumer Rights Expert at Which?, said: “It is even more important that following BA’s abysmal handling of recent disruption that the airline now gets it right for passengers by making sure those affected are given correct and up to date information. “The airline needs to make sure each and every person affected is […]


Which? finds quirks in car insurance application questions can add hundreds to quotes

Drivers risk paying hundreds of pounds more than they need to for car insurance due to a number of quirks in how insurers and comparison websites collect data, a new investigation from Which? has revealed. The snapshot investigation found that differences between questions asked by car insurance comparison sites and individual insurers – and the […]

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TripAdvisor fails to stop highest-ranked hotels being boosted by fake reviews, Which? finds

TripAdvisor is failing to stop a flood of fake and suspicious five-star reviews from artificially boosting the ratings of some of its highest-ranked hotels, a Which? Travel investigation has revealed. The consumer champion analysed almost 250,000 reviews for the top 10 ranked hotels in 10 popular tourist destinations around the world – and flagged one […]

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