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Rory Boland, Editor of Which? Travel, said: “Yet more flight cancellations will cause huge disruption and distress to those who have paid significant amounts of money to get away this half term.” “EasyJet must offer passengers the option of a refund or to rebook them on any reasonable route as quickly as possible – even […]
Rory Boland, Editor of Which? Travel, said: “Thousands of passengers are facing huge inconvenience and many will be left out of pocket by this IT failure. Unhelpfully, some passengers seem to have been advised by EasyJet that this disruption is out of its control and an extraordinary circumstance, but the problem appears to be its […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “Millions of people are facing soaring living costs and the prospect of a further hike of around £800 to the price cap will have caused serious concern for families up and down the country who are already struggling to make ends meet. “The government’s decision to […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “Poor treatment of passengers by some airlines has become routine – as we saw with carriers ignoring their legal obligations on refunds, rerouting and passenger rights during the pandemic and recent chaos at our airports. “There is much work to be done to restore consumer trust […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “Confirmation of Payee checks are an essential step that all payment firms should be making to help prevent scams which can devastate the lives of victims. Which? has consistently warned that fraudsters will target payment providers not using them, so it’s positive to see these plans […]
Despite being the most used web browser in the UK, Google Chrome is the worst for detecting and blocking phishing attacks like the links to fake Royal Mail sites that appear in delivery scam texts, according to a new Which? investigation. Phishing attacks can happen in a number of different ways including via emails, SMS […]
Natalie Hitchins, Which? Home Products and Services Editor, said: “Millions of people are already facing soaring energy costs and the prospect of a further hike of nearly £1,000 to the price cap risks pushing families and households up and down the country into fuel poverty. “The government must put support in place to help those […]
Some banks are leaving potential fraud victims to wait for more than half an hour to speak to a member of staff and charging them hefty fees to use helplines, a Which? investigation has found. Fraud victims, including those defrauded by Authorised Push Payment (APP) scams, where fraudsters trick people into sending them money unwittingly, […]
As the impact of the cost of living crisis hits home for millions of people, Which? shares tips to help consumers shave money off their tax bills. There are lots of ways to reduce your tax bill legally, whether you’re an employee or self-employed, a landlord, investor or pensioner. Simple checks can boost your take-home […]
Shocking price hikes of more than 20 per cent on hundreds of popular items are putting increasing pressure on household budgets, while Which? research suggests a decline in availability of supermarket discounts and budget ranges compared with two years ago as the cost of living crisis continues to bite. The consumer champion analysed the prices […]