Latest Releases

Fewer than one in 100 travel insurance policies provide ‘Complete’ cover for Covid disruption, Which? research reveals

Fewer than one in 100 travel insurance policies provide ‘Complete’ cover for Covid disruption, a Which? analysis of more than 250 policies has revealed. As disruption to international travel continues, buying good quality insurance has never been more important.   While some travel insurers boast of offering impressive-sounding ‘Covid cover’, Which? found that this means different […]

Romance fraud soared by 40% during the pandemic, Which? warns

Which? is calling for greater protections for devastated victims of romance fraud, as new analysis from the consumer champion shows a dramatic spike in cases during the pandemic.  Dating without meeting in person has become the new normal in the last year, giving fraudsters new opportunities to take advantage of online daters. Which? analysis of […]

Which? responds as Airlines for Europe seek to weaken passenger compensation and refund rights in wake of pandemic

Rory Boland, Which? Travel Editor, said: “The pandemic has been incredibly tough for airlines but weakening vital consumer rights protections for millions of holidaymakers is completely the wrong approach to solving the industry’s problems. “Which? supports greater government support for the industry but the experience of Covid – which has seen refunds for millions of […]

Which? comments on the Payment Systems Regulator’s five-year strategy for UK payments

Gareth Shaw, Which? Head of Money, said:  “It is positive that the Payment Systems Regulator recognises the need to protect scam victims, but almost five years after Which?’s super-complaint and with hundreds of millions of pounds every year still being lost to bank transfer fraud, it’s clear that action rather than words is needed. “Time […]

Firms removed from government travel testing list after Which? uncovers serious flaws

Listings with misleading pricing information and firms that did not offer testing services at all have been allowed to appear on the government’s list of travel test providers, a Which? investigation has found. Amid concerns about prices, regulatory oversight, and the capacity of the system when mass travel resumes, the consumer champion investigated some of […]

Press Release

Which? comments as the CMA investigates British Airways and Ryanair over refunds

Rory Boland, Which? Travel Editor, said:  “Millions of customers were treated appallingly last year when airlines continued to operate flights during lockdown restrictions but refused to refund their passengers for flights they could not legally take – so it is right that the CMA is investigating two of the UK’s largest airlines for potentially breaching consumer law. “Customers should […]

Wedded to the venue – Which? warns couples are still being left out of pocket by venues keeping their cash

Which? is calling for the Competition and Markets Authority (CMA) to be given greater powers to deal with businesses that break consumer law – after hearing from several couples still struggling to get refunds for weddings cancelled due to the pandemic. A year after the consumer champion first raised the alarm that venues were leaving […]

Which? responds to On the Beach research revealing £780m of holidaymakers’ cash is locked up in refund credit notes

Rory Boland, Which? Travel Editor, said: “Holidaymakers have spent more than a year propping up the travel industry as some of the UK’s largest holiday companies have withheld refunds or issued refund credit notes, rather than paying back the refunds customers are legally owed. Millions of rebooked holidays are also due to take place this […]