Caroline Normand, Which? Director of Policy said: “For too long consumers have felt powerless faced with the might of the tech giants, so plans to give people greater control over their data and put consumer interests at the heart of decisions about competition and mergers are a positive step – which we hope the Government […]
Rory Boland, Which? Travel Editor, said: “Some passengers may be breathing a sigh of relief that the regulator has taken precautionary action to ground Boeing 737 Max planes in the UK but they should be aware that they could still end up on one of these aircraft on their next journey if it involves a […]
Alex Hayman, Which? Managing Director of Public Markets, said: “It is good to see Great Western Railway and Greater Anglia passengers have improved rights of getting compensation after suffering train delays, however many passengers will still find themselves facing a time-consuming and complicated process to get the money they are owed and some may not […]
Passengers who pay extra to sit together when they fly are wasting their money in the vast majority of cases, a new Which? Travel investigation has found. The consumer champion analysed the experiences of 3,357 economy passengers and found that, out of those who refused to pay the extra fee to select a seat, almost […]
Rory Boland, Which? Travel Editor, said: “It’s vital that holidaymakers don’t face a huge increase in medical bills if EHIC benefits are no longer available after the UK’s departure from the EU. “Travellers could be going on holiday without EHIC cover as early as this month, so the Government must urgently explain the impact of […]
Sarah Threadgould, Which? Chief Customer Officer, said: “The collapse of energy firms is becoming far too commonplace and consumers must not be made to shoulder the costs for these failures. It is vital for the regulator to press ahead with measures to ensure that current and future suppliers are financially sustainable and able to deliver […]
Caroline Normand, Which? Director of Policy said: “Consumers have told us they feel disempowered and can’t always trust how their personal data is being used, so action to address the gaps and shortcomings in the regulation of the internet is badly needed. “The report reinforces the urgent need for an investigation into digital advertising to […]
Eleanor Snow, Which? Consumer Rights Editor, said: “It’s a worrying time for everyone when a company goes into administration but for customers, it’s important to remember that your consumer rights may be affected. “If you have recently bought anything from LK Bennett, you may not be able to claim a refund or exchange the item […]
Alex Hayman, Which? Managing Director of Public Markets, said: “Passengers will rightly be anxious about these changes and there will be no excuse for a repeat of the misery heaped on them by last year’s timetable chaos. Industry must do everything in its power to minimise disruption. “As a bare minimum the industry should roll […]
New Which? research reveals more than half of people are finding their devices turn “dumb” when they switch, raising serious concerns about the effectiveness of the Government’s smart meter rollout programme. The consumer champion found that for almost six in 10 (58%) of those surveyed either their smart meter, their in-home display, or both stopped […]