Latest Releases

Which? response as BA strike still set to go ahead

Adam French, Consumer Rights Expert at Which?, said: “After the chaos caused by British Airways’ email errors, it is vital the airline now does everything possible to minimise disruption and ensure all passengers are kept up to date on how this will affect their travel plans. “It must do right by its passengers and ensure […]


Which? responds as the CMA suspends legal action against Viagogo

Adam French, Which? Consumer Rights Expert, said: “It’s right that Viagogo has finally been forced to clean up its act, but it has taken years and lengthy legal action to secure these improvements – demonstrating why the CMA must be given wider powers to quickly take firm action against companies that are willing to disregard […]


Which? comments on latest Facebook data breach

Kate Bevan, Which? Computing Editor, said: “Facebook has taken positive steps to tighten security since this breach but it will still worry users that millions of phone numbers could make it into the hands of criminals – leaving them open to being targeted by cold-calling, fraudsters and other scams. “If you’ve uploaded your phone number […]


Online retailers selling low quality and potentially unsafe glasses

A Which? investigation has found that some online glasses retailers are supplying substandard spectacles that could present safety issues.   The consumer champion posed as three different customers to order one pair of low prescription single-vision glasses, one pair of high prescription single-vision glasses and one pair of varifocals from nine online retailers.   Which? […]

Which? response to Scottish government’s programme for government

Caroline Normand, Which? Director of Advocacy, said: “Scottish consumers are at risk of being targeted every day by ruthless fraudsters using increasingly sophisticated tactics online, over the phone and face-to-face – and people are losing life-changing sums of money as a result. “We welcome these ambitious plans for Consumer Scotland to start tackling consumer harm and […]


Power failure: Online marketplaces flooded with unsafe electrical appliances

Online marketplaces are rife with unsafe electrical appliances – many with potentially lethal faults, a new Which? investigation has revealed. The consumer champion tested dozens of USB chargers, travel adaptors and power banks listed for sale across Amazon Marketplace, Ebay, Wish and AliExpress. These were a combination of products that were unbranded or where the […]

Press Release

Which? responds to new proposed funding system for ‘no blame’ APP fraud victims

Gareth Shaw, Head of Money at Which?, said: “It is vital that a long term sustainable ‘no-blame’ reimbursement pot for scam victims is established quickly, and it should be collectively funded by the banking industry. “However, it must not lead to banks directly passing fees on to their customers, who shouldn’t be left footing the […]


Which? responds to CAA ordering BA to explain treatment of passengers

Adam French, Consumer Rights Expert at Which?, said: “It’s right that the regulator is seeking clarity from British Airways to ensure it’s not falling short of its duties after it has let passengers down so badly.” “British Airways must do right by its passengers and ensure that anyone whose flight is cancelled is rerouted – […]


Which? comments a day before PPI deadline

Adam French, Which? Consumer Rights Expert, said: “If you had any kind of credit product, such as a consumer loan, store card, credit card or mortgage up until 2006, when the regulator began imposing fines for PPI mis-selling, you could have been mis-sold PPI. With the PPI deadline just hours away this is the final […]