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Gareth Shaw, Head of Money, Which?, said “This much-needed action from the FCA could save holidaymakers with medical conditions huge sums by directing them to the most affordable policies that best meet their needs. For too long we have heard from consumers left struggling to find suitable cover – so this is a crucial intervention. […]
The number of energy deals priced at under £1,000 has soared ahead of the next review of the price cap, according to new Which? analysis. The consumer champion assessed the availability of cheaper energy tariffs priced under £1,000 a year for a medium user, and found there are currently 78 deals available compared to just […]
Rory Boland, Which? Travel Editor, said: “A recent Which? investigation found Ryanair flights had the joint lowest carbon emissions per passenger on the routes we analysed. However, we also found some ‘carbon offset’ schemes offered by Ryanair do little or nothing at all to reduce carbon emissions. “Millions of travellers want to make greener choices […]
Gareth Shaw, Head of Money, Which?, said: “Millions of people across the UK are trapped in persistent debt, so it’s right that the regulator is taking steps to encourage banks to help their customers break this cycle. “It’s crucial that the industry properly engages with all those identified as needing help and offers manageable plans […]
Sue Davies, Head of Consumer Protection, said: “It’s encouraging that the Prime Minister has set out Britain’s long-term commitment to world-leading standards and protections for consumers.The government has to ensure that these principles are not undermined by future trade deals allowing food or products produced to inferior standards to enter the UK. “The standards and […]
Adam French, Which? Consumer Rights Expert, said: “These serious concerns about StubHub potentially ripping off customers and flouting the law come after similar practices were exposed at Viagogo – and must raise further doubts about the proposed merger between the two. “It is worrying that unscrupulous practices by the big players seem to be ongoing, […]
Jenny Ross, Which? Money Editor, said: “The loss of yet more branches to an already devastated network will hit communities across the UK hard, as there is still a clear demand for access to traditional banking services and cash. “If the industry wants to encourage people online then banks must demonstrate that their systems are […]
Rory Boland, Which? Travel Editor, said: “British Airways’ decision to cancel flights to and from China is understandable following the Foreign Office travel warning. But a lack of clear information about what this means for BA passengers currently in China and due to fly home with the airline in the coming days is going to […]
New research from Which? has found that three quarters of the population only bank with one provider – leaving them particularly vulnerable to being financially cut off by an IT outage. The consumer group found that just over three quarters (77%) either have just one current account or more than one current account but […]
Adam French, Which? Consumer Rights Expert, said “With the Foreign and Commonwealth Office warning against all but essential travel, those with trips planned to China will rightly be concerned about what to do next. “In these circumstances, your tour operator should get in touch to cancel your trip and offer you a refund. You are […]