Latest Releases

Which? comments on the report of the Digital Competition Expert Panel

Caroline Normand, Which? Director of Policy said: “For too long consumers have felt powerless faced with the might of the tech giants, so plans to give people greater control over their data and put consumer interests at the heart of decisions about competition and mergers are a positive step – which we hope the Government […]


Which? responds as GWR and Greater Anglia passengers set to get Delay Repay 15

Alex Hayman, Which? Managing Director of Public Markets, said: “It is good to see Great Western Railway and Greater Anglia passengers have improved rights of getting compensation after suffering train delays, however many passengers will still find themselves facing a time-consuming and complicated process to get the money they are owed and some may not […]


Which? responds as Brilliant Energy ceases trading

Sarah Threadgould, Which? Chief Customer Officer, said: “The collapse of energy firms is becoming far too commonplace and consumers must not be made to shoulder the costs for these failures. It is vital for the regulator to press ahead with measures to ensure that current and future suppliers are financially sustainable and able to deliver […]


Which? comments on LK Bennett going into administration

Eleanor Snow, Which? Consumer Rights Editor, said: “It’s a worrying time for everyone when a company goes into administration but for customers, it’s important to remember that your consumer rights may be affected. “If you have recently bought anything from LK Bennett, you may not be able to claim a refund or exchange the item […]


Which? responds as rail industry confirms new summer 2019 timetable

Alex Hayman, Which? Managing Director of Public Markets, said: “Passengers will rightly be anxious about these changes and there will be no excuse for a repeat of the misery heaped on them by last year’s timetable chaos. Industry must do everything in its power to minimise disruption. “As a bare minimum the industry should roll […]


More than half of energy customers with smart meters have problems when they switch

New Which? research reveals more than half of people are finding their devices turn “dumb” when they switch, raising serious concerns about the effectiveness of the Government’s smart meter rollout programme. The consumer champion found that for almost six in 10 (58%) of those surveyed either their smart meter, their in-home display, or both stopped […]

Press Release