Latest Releases

Which? response as ICO fines British Airways £20m for data breach

Kate Bevan, Which? Computing editor, said: “It’s good to see the Information Commissioner sending a clear message to companies that it is unacceptable to play fast and loose with people’s personal data. However, our research suggests British Airways still has serious vulnerabilities on its websites that are leaving customers potentially exposed to opportunistic cybercriminals. “Some […]

Statement

Which? responds to Italy being removed from the travel corridors list

Rory Boland, Editor of Which? Travel, said: “The government’s travel corridors system has all but collapsed, with most destinations now removed from the list and holidaymakers with trips booked to Italy for half term facing the potentially lengthy and stressful process of trying to claw their money back from their airline or travel provider. “The […]

Statement

Which? responds to Ofcom’s investigation into BT

Rocio Concha, Director of Policy and Advocacy at Which?, said: “It’s concerning that there are still households who don’t have access to a decent broadband connection, especially when it has become a lifeline for so many during the pandemic, so it’s right that Ofcom is investigating this issue. “If BT has been overestimating the cost […]

Statement

Which? responds as government outlines approach to protect future of cash

Gareth Shaw, Head of Money at Which?, said: “The government made a commitment to protect access to cash in the last Budget, so it’s positive it is now taking steps towards legislation, of which cashback without purchase is one part. “We are strongly supportive of the FCA taking responsibility for protecting cash, as current oversight […]

Statement

Which? reveals the UK’s best and worst holiday cottage providers

Smaller providers outshine big name brands for self-catered UK holidays, according to Which?’s first ever survey of UK holiday cottage providers. As demand for self-catering accommodation in the UK continues to boom as a result of the coronavirus outbreak, new research from Which? has found a number of major brands with tens of thousands of […]

Press Release

Which? calls for action over emotional and financial toll of online scams as tech giants fail to adequately protect users

Social media users are seriously underestimating their chances of falling victim to online fraud and suffering devastating emotional and financial consequences because tech giants are not doing enough to warn and protect them, Which? is warning. The consumer champion’s latest research using an online community of Facebook users showed that a majority were lulled into […]

Press Release

Which? responds to British Toy and Hobby Association report on unsafe toys

Sue Davies, Head of Consumer Protection at Which?, said: “Which? has repeatedly exposed products, including baby sleeping bags, chargers and Christmas tree lights, that have been poorly made and appear to be sold without any safety checks or monitoring on online marketplaces. “Online marketplaces must be given more legal responsibility for preventing unsafe products from […]

Statement

Holidaymakers face exorbitant mobile roaming charges when abroad, Which? reveals

Which? is calling for trade deals to extend free mobile roaming beyond Europe, as new research reveals holidaymakers in some destinations could face fees of around £30 to upload a single photo. Holidaymakers currently face a bewildering range of rules, restrictions and sky-high charges when using their phone while travelling outside of the EU and […]

Press Release

Which? reveals best mortgage lenders as coronavirus hits customer service

First Direct, Nationwide and Coventry Building Society have been rated the UK’s best mortgage lenders, according to Which? research, as it revealed many customers who tried to get in touch with their provider since the start of the pandemic have struggled to do so. The lenders were awarded Which? Recommended Provider status thanks to a […]

Press Release