Latest Releases

Which? response to DCMS announcement on £1 billion deal to solve poor mobile coverage

Caroline Normand, Which? Director of Advocacy, said: “Proposals to finally boost much-needed 4G coverage across the UK are positive and should help consumers access a better signal, but government and industry must now urgently clarify how these plans will deliver the right level of geographic coverage to match what people actually need. “For people to reap […]

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Which? response as Toto Energy goes bust

Natalie Hitchins, Which? Head of Home Products and Services, said: “While Toto Energy’s customers may naturally be anxious about the company going bust, there is no need to panic as energy supplies will continue as usual while the energy regulator appoints a new provider to take over. “We’d advise customers to take a meter reading […]

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Which? comments as Ofgem proposes financial checks for existing suppliers

Natalie Hitchins, Head of Home Products and Services at Which?, said: “Energy customers face appalling levels of customer service with some brands plus uncertainty and potentially higher bills if they go bust. “Any proposals that will ensure all suppliers are fit for purpose, root out those whose standards are slipping and build trust in the […]

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Which? responds to PPI claims handling delay

Adam French, Which? Consumer Rights Expert, said: “The PPI scandal was created by the banks but instead of doing all they can to put things right, these institutions have consistently dodged their responsibilities and let their customers down throughout the claims handling process. “The banks had two years to prepare for the inevitable rise in […]

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Which? responds to Welsh Assembly committee’s access to banking and ATMs report

Gareth Shaw, Head of Money, Which?, said: “Wales has lost a huge number of bank branches, with over two-fifths of the network having closed in less than five years – leaving people across the country struggling to access vital financial services and cash. “This important inquiry has put the problems faced by people hit by […]

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