Latest Releases

Hey pesto? Which? analysis reveals the unexpected ingredients in the store-cupboard staple

New Which? analysis of supermarket own-label jarred pesto finds most contain surprising ingredients, including bamboo fibres, glucose syrup and cashew nuts. As part of a comparative investigation into the difference between supermarkets’ standard and premium products, Which? nutrition experts have reviewed the contents twelve different 190g jars of pesto from supermarkets Asda, Co-op, M&S, Morrisons, […]

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Which? response to EDF’s standard variable tariff price increase

Alex Neill, Which? Managing Director of Home Products and Services, said: “The second price hike from a big energy supplier in days will leave customers questioning why their bills are rising again when they’re not seeing improvements in the service they’re receiving. “Before the energy price cap comes into effect later this year, customers still stuck […]

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Which? response to Consumer Green Paper

Alex Neill, Which? Managing Director of Home Products and Services, said: “Steps to ensure that consumers get a better deal in vital areas like financial services, energy and telecoms are welcome, but will only make a difference if action can be taken against companies that break the rules.   “The Government must now use these reforms […]

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Which? response to new rules to protect UK package holidays

Rory Boland, Which? Travel editor, said: “It’s welcome news that many more holidaymakers will benefit from protections if their holiday doesn’t match up to its billing or a company goes bust – however they book their package holiday. “From July, we expect to see travel companies following these new measures and for action to be […]

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Which? response to the European Commission’s ‘New Deal for Consumers’

Alex Neill, Which? Managing Director of Home Products and Services, said: “Consumers deserve to have a clear and simple way to take action against companies when they are found to have broken the law and caused harm to many people. The current process doesn’t work so it’s a positive step that consumer organisations could have […]

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Which? response to British Gas’ price rise for SVT customers

Alex Neill, Which? Managing Director of Home Products and Services, said: “This price rise will be a bitter blow for customers who have now seen their bills hiked by an average of £136 in nine months. They won’t care about who is to blame, but they will question why they’re being squeezed financially without seeing any […]

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Which? response to airport meet and greet service which left customers stranded at Bristol Airport

Rory Boland, Which? Travel editor, said: “Cowboy meet-and-greet firms have been getting away with leaving holidaymakers in the lurch for too long. Which? Travel has previously caught firms parking customer cars in dodgy locations and leaving vehicles unsecured. “Meet-and-greet providers should live up to the promises made on their websites, by driving and parking our […]

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Which? responds to the DfT’s Future of UK Aviation report

Alex Neill, Which? Managing Director of Home Products and Services, said: “Plans to improve the experience for delayed and disrupted airline passengers are welcome. We know from our research that passengers can often then face an uphill battle to get what they are owed when they suffer flight delays and have to jump through hoops if […]

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Which? response to DfT new independent appeals process

Alex Hayman, Which? Managing Director of Public Markets, said: “Some people will occasionally make a genuine mistake when travelling by train – that could include a commuter accidentally leaving their season ticket at home, or a passenger choosing the wrong option because of a complex and confusing ticketing system. “It’s encouraging that these passengers will now […]

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