Latest Releases

Shame in the skies: Which? reveals worst airlines for disruptive passengers

Nearly one in six (17%) Ryanair passengers have been on a flight with a disruptive passenger in the last year, according to a new Which? Travel survey. The budget carrier tops the consumer champion’s rankings of shame in the skies, with Thomas Cook (15%) and TUI (14%) coming in second and third place respectively. easyJet […]

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Which? response to HMV going bust

Alex Neill, Which? Managing Director of Home Products and Services, said: “It’s a worrying time for everyone when a company goes into administration but for customers, it’s important to remember that your consumer rights may be affected. “If you have recently bought anything from HMV, you may not be able to claim a refund or […]


Which? comments on latest rail punctuality statistics

Alex Hayman, Which? Managing Director of Public Markets, said: “Passengers have endured delays and cancellations on an unprecedented scale over the past year, so it’s no surprise that levels of trust and satisfaction with value for money on the railways are so low. “The rail review needs to make strong recommendations for improvement and ensure […]


Cheap energy deals vanishing from market as price cap comes in, Which? reveals

The number of cheap energy deals has plummeted by 90 per cent in a year ahead of the introduction of the energy price cap – leaving just eight tariffs costing less than £1,000 a year, new research from Which? reveals. The consumer champion looked at how many deals priced at £1,000 a year or less […]

Press Release

Which? response to drone disruption at Gatwick Airport

Alex Neill, Which? Managing Director of Home Products and Services, said: “This situation will understandably be frustrating for both the airlines and the tens of thousands of passengers travelling to and from Gatwick ahead of Christmas. “Whilst these extraordinary circumstances unfortunately mean you are not entitled to compensation, you may still be entitled to meals, refreshments, hotel […]


Which? response to ban on pensions cold-calling

Jenni Allen, Managing Director, Which? Money, said: “This new law is an important step forward against criminals who attempt to scam people out of their hard-earned pensions. “Whilst this is a step in the right direction, it won’t deter all scammers. Our advice is to remain vigilant: no legitimate pension or investment firm will ever […]


Which? responds to the CMA’s announcement to address ‘loyalty penalty’ charges

Jenni Allen, Managing Director, Which? Money, said: “It is right that the CMA has recognised the sheer detriment this unfair practice causes many consumers, costing billions of pounds a year. Today’s announcement must lead to concrete results to stop customers being hit with these excessive charges. All the relevant regulators must act urgently to bring […]


Which? responds to interim Access to Cash Report

Jenni Allen, Managing Director, Which? Money, said: “The stark findings in this report back up our own research, which has shown that bank branch and ATM closures could be contributing to a risk that millions of people are cut off from access to cash – with the most vulnerable members of society hit hardest. “It […]


Which? position on Ofcom Connected Nations Report

Alex Neill, Which? Managing Director of Home Products and Services, said: “Ofcom’s latest proposals on increasing mobile coverage fall well short of what is needed to help millions of people who struggle every day to get connected – and these plans could mean they have to wait years before seeing any improvements. “With consumers rightly […]