Latest Releases

Which? responds to CAA’s calls for new powers

Rory Boland, Editor of Which? Travel, said: “Millions of people have been left out of pocket by airlines and holiday firms openly flouting the law. Much stronger action is needed to stamp out bad practice in the travel sector, but it’s clear that the CAA’s current powers are inadequate to deal with this crisis effectively. […]

Statement

Trust in the travel industry plummets to record low amid coronavirus refunds scandal

Trust in the travel industry has plunged to a record low as airlines and holiday companies continue to deny and delay refunds for coronavirus cancellations, according to new research from Which?. Which?’s Consumer Insight Tracker shows that trust in airlines and holiday companies has dropped from a net score of nine in February 2020 to […]

Press Release

Which? response to EasyJet data breach

Adam French, Which? Consumer Rights Expert, said: “This breach has exposed the data of millions of EasyJet customers, in some cases including financial details, so they are likely to be worried. It is vital that EasyJet provides clear information on what has happened and supports affected customers in taking measures to protect themselves “The priority […]

Statement

Which? responds to update on US-UK trade negotiations

Sue Davies, Head of Consumer Protection and Food Policy at Which?, said: “The success of future trade deals will be determined by the impact they have on the price, choice and safety of products and services we use every day, so consumers must be at the heart of negotiations. “We know people value the UK’s […]

Statement

Which? responds to Heathrow CEO’s comments on restarting flights

Rory Boland, Editor of Which? Travel, said: “If flights are to restart, passengers first need the confidence that if they book them, and travel restrictions disrupt their trip, the airline will refund them within a reasonable timeframe or rebook their journey for free. “Some airlines continue to hold on to billions in customer cash for […]

Statement

Which? responds to CAA announcing its review of airline refunds

Rory Boland, Editor of Which? Travel, said: “We know that airlines are breaking the law on issuing refunds, leaving hundreds of thousands of passengers still out of pocket and holiday firms without the cash they need to give customers their money back. “Weeks have passed since Which? found major airlines are failing to refund passengers and the situation has hardly improved, so we […]

Statement

Price-gougers selling Covid-19 essentials for at least double the typical price

A Which? investigation has uncovered hundreds of listings for essential products at inflated prices sold via online marketplaces, and has found evidence that thousands of items have been sold at these rip-off rates.  The first page of search results for some popular brands on online marketplaces such as Amazon Marketplace and eBay were rife with […]

Press Release

Which? responds as EU unveils its plan to salvage summer holidays

Rory Boland, Editor of Which? Travel, said: “It’s positive that the EU has backed the legal right to a refund for cancelled flights and holidays, and is encouraging member states to guarantee that vouchers and credit notes are financially protected should a company fail. “However, a lack of action or clear guidance from our own […]

Statement