Latest Releases

Which? reveals best DIY pension providers

Halifax and AJ Bell have been rated the best providers for self-invested personal pensions (Sipps) by Which?, with savers awarding excellent customer scores and recognising their value for money. In the wake of the pension freedoms, Sipps have become an increasingly popular way for savers to build and manage their own retirement pot of shares, […]

Which? response to Portugal remaining on quarantine list for holidaymakers

Rory Boland, Editor of Which? Travel, said: “With the school summer holidays underway, news that Portugal is not being added to the government’s travel corridor list could mean cancelled trips for thousands of holidaymakers – many of whom are due to leave in the coming days. “Many people may want to support their holiday company […]


Standards slipping – Bank branch closure guidelines failing communities

Which? is warning that bank branch closure rules are not fit for purpose and have done little to mitigate against the impact of the devastating cuts to the UK’s branch network, which has reduced by a third in the past five years. Despite the introduction in 2017 of a code requiring banks to assess the […]

Press Release

Viagogo withholding refunds for cancelled events, Which? finds

Viagogo is dodging its responsibilities to customers by refusing to refund events cancelled due to coronavirus, Which? has found. The consumer champion has heard from disgruntled Viagogo customers who have been denied refunds for events cancelled by the organisers – with the secondary ticketing site seeking to exploit loopholes in its own refund policy by […]

Press Release

Which?’s response to DCMS select committee report on coronavirus misinformation spreading without online harms regulator

Rocio Concha, Director of Advocacy at Which?, said: “The coronavirus crisis has created the perfect breeding ground for misinformation to spread, with scammers using callous tactics to exploit people’s fears and vulnerabilities for their own financial gain. “Regulation of online platforms is much-needed but there are a number of areas not covered by the government’s […]


Hidden gems or last resorts – Which? reveals Britain’s best seaside destinations

A Cornish village with a population of less than 1,000 has triumphed over some of the nation’s most famous seaside resorts in Which?’s annual rankings of the UK’s best coastal destinations.  The survey – carried out before the coronavirus lockdown – shows British holidaymakers favour peace and quiet over crowds, crazy golf and roller coasters. […]

Which?’s response to government update on new laws to tackle unsecure smart devices

Rocio Concha, Director of Advocacy at Which?, said: “Which? has repeatedly exposed popular connected devices with serious security flaws that fall well short of agreed voluntary standards, and leave consumers at the mercy of cyber criminals – so new laws to tackle this issue are an important step and can’t come soon enough. “Legislation, which […]