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Last (minute) Christmas: Which? reveals when people are hitting the shops this year

More than a quarter of shoppers admitted that they leave buying all their Christmas presents until the last minute, according to new Which? research. In a survey of over 1,300 members, the consumer champion found more than a quarter (26%) have not bought a single present at the start of December. The survey also found […]

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Consumer worry about Brexit rises sharply among over-65s

With only months to go before Brexit and still no certainty about exactly how the UK will leave the EU, concern about the issue has risen dramatically for those over 65, new research from Which? reveals. The latest figures from the consumer champion’s insight tracker show that six in 10 (61%) of those aged over-65 […]

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Which? responds to latest energy price cap announcement

Alex Neill, Which? Managing Director of Home Products and Services, said: “Which? research has previously found that the cap won’t cut bills for customers on three in ten dual-fuel deals, so while the price cap will ease the financial burden for some households, people shouldn’t be lulled into a false sense of security that it […]

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Heartbreak hotel: Britannia voted worst chain for sixth year running

Britannia Hotels has been voted the worst UK hotel chain for the sixth consecutive year, with nearly a quarter of guests making official complaints about poor customer service, shabby rooms and rubbish food, according to a survey by Which? Travel. Guests gave the chain, which couldn’t muster more than two stars out of five in […]

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Millions underestimating cost of care – with average shortfall of £12K a year

Millions of people are underestimating the cost of paying for a care home place – potentially putting some at risk of financial problems or struggling to get good quality care in later life, according to Which? research. When the consumer champion asked people to estimate the cost of a private nursing home place in their […]

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