Latest Releases

Which? responds to Clydesdale and Yorkshire Banks’ payments failure

Jenny Ross, Which? Money Editor, said: “Our research has found banks are being hit by almost daily IT failures, which can leave customers without wages and struggling to make essential payments like rent or bills. With banks increasingly moving customers online, more needs to be done to ensure that their systems are robust enough to […]


Which? responds to the Association of Convenience Stores’ call to protect access to cash

Gareth Shaw, Head of Money at Which?, said: “Our research has found that provision of free cash machines is already shockingly low, particularly among poorer communities, threatening to exclude those who rely most on cash in their everyday lives from being able to make essential daily purchases.  “It’s clear that industry measures alone cannot prevent […]


The Big Easy – New Orleans rated world’s best city for the first time

Britons have rated the Louisiana city of New Orleans as the highest-scoring long-haul city in the world to visit, beating popular destinations such as Las Vegas, Dubai and Tokyo, according to a new Which? survey. The consumer champion asked thousands of holidaymakers to rate recent trips to cities around the world across a range of […]

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Compare but beware: Comparison sites leaving customers at risk of overpaying or buying invalid home insurance cover

Homeowners risk paying hundreds of pounds more for home insurance if purchased through a comparison site due to incorrect assumptions made by the insurer during the application process, a Which? investigation has revealed. The consumer champion reviewed hundreds of home insurance quotes generated through comparison sites and uncovered pricing quirks that could leave some homeowners […]

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Millennials most likely to be disappointed by Christmas gifts, Which? reveals

Millennials are the most likely generation to say they have received a disappointing Christmas gift, according to new Which? research. Which? surveyed more than 2,000 members of the public on the gifts and presents that they received last Christmas. Overall, one in four (26%) respondents who received Christmas gifts last year were disappointed with one […]

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Which? comments as Economy, Energy and Fair Work Committee approves Consumer Scotland Bill

Sue Davies, Head of Consumer Protection, Which?, said: “Scottish consumers have told us about how chronic problems across vital industries are negatively impacting their day-to-day lives, from diminishing everyday banking services to patchy telecoms connections. Our research has shown trust in these sectors is dwindling, so the need for a dedicated consumer body backed by […]


Does exactly what it says on the tin: Which? reveals the chocolate boxes likely to delight this Christmas

An investigation by Which? has revealed the right chocolate box for you based on your tastes this Christmas – and which comes in cheapest.   The consumer group looked at the contents of five festive chocolate tubs, sorting the chocolates into various categories – fudges, toffees and caramels; fruits and coffee cremes; solid chocolate, and […]

Which? response to Ofcom’s Connected Nations report 2019

Caroline Normand, Which? Director of Advocacy, said: “While it is good to see significant progress when it comes to full-fibre, the continuing dire state of 4G coverage across the country is a huge concern and risks leaving many consumers behind. “The new Government now not only needs to urgently set out an ambitious and joined-up […]


Nosedive – Holidaymakers rate British Airways as one of the UK’s worst airlines

Once self-proclaimed ‘the world’s favourite airline’, British Airways has this year found itself grounded alongside repeat offenders, Ryanair and American Airlines, as one of the nation’s worst airlines, according to the Which? Travel annual airline survey. Holidaymakers panned BA for the quality of its food and drink, the comfort of its seats and value for […]

Which? response to CMA digital markets study update

Caroline Normand, Which? Director of Advocacy, said: “This evidence backs up Which?’s findings that people feel deeply concerned about how their personal data is collected, shared and sold online but feel powerless in the face of giants such as Google and Facebook. “We now need to see measures introduced that give consumers more control over […]