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Caroline Normand, Which? Director of Advocacy, said: “Proposals to finally boost much-needed 4G coverage across the UK are positive and should help consumers access a better signal, but government and industry must now urgently clarify how these plans will deliver the right level of geographic coverage to match what people actually need. “For people to reap […]
Gareth Shaw, Head of Money at Which?, said: “Barclays’ decision to bow to public pressure and reverse this move will be a massive relief for its customers, who have seen almost 500 high street branches close over the last four years. “This issue highlights the fragility of our cash infrastructure in the UK, with no […]
Natalie Hitchins, Which? Head of Home Products and Services, said: “While Toto Energy’s customers may naturally be anxious about the company going bust, there is no need to panic as energy supplies will continue as usual while the energy regulator appoints a new provider to take over. “We’d advise customers to take a meter reading […]
Amazon is failing to get to grips with a flood of shoddy products boosted by suspicious and fake reviews on its marketplace that risk misleading millions of customers, Which? has found. The consumer champion sourced a selection of products that typify the thousands of devices made and sold by relatively unknown Chinese brands, which have […]
Natalie Hitchins, Head of Home Products and Services at Which?, said: “Energy customers face appalling levels of customer service with some brands plus uncertainty and potentially higher bills if they go bust. “Any proposals that will ensure all suppliers are fit for purpose, root out those whose standards are slipping and build trust in the […]
Services such as cafés, markets, and tattoo parlours have thrived even as major retailers struggle amid concerns for the future of the UK high street, new analysis from Which? reveals. The consumer champion analysed almost 1.5 million Ordnance Survey (OS) business records to compare Britain’s retail and services landscape from 2014 to 2019 – and […]
Adam French, Which? Consumer Rights Expert, said: “The PPI scandal continues to erode trust in the industry – and this is yet another example of a bank failing to act as it should. “PPI was mis-sold to millions of people for more than two decades, and since then billions of pounds have been repaid. These […]
Adam French, Which? Consumer Rights Expert, said: “The PPI scandal was created by the banks but instead of doing all they can to put things right, these institutions have consistently dodged their responsibilities and let their customers down throughout the claims handling process. “The banks had two years to prepare for the inevitable rise in […]
Gareth Shaw, Head of Money, Which?, said: “Barclays has shown real disregard to the needs of its customers through its reckless move to cease cash withdrawals from the Post Office. “MPs are right to challenge this ill-conceived decision that risks leaving many of their constituents facing an uphill struggle just to access the cash they […]
Gareth Shaw, Head of Money, Which?, said: “Wales has lost a huge number of bank branches, with over two-fifths of the network having closed in less than five years – leaving people across the country struggling to access vital financial services and cash. “This important inquiry has put the problems faced by people hit by […]