New university students are barely being given time to settle into university before having to begin the process of searching for accommodation for the next year, according to new research by Which? University. Analysis by the consumer champion found four in 10 first year students (41%) in 2017 had to begin searching for accommodation for […]
Gareth Shaw, Which? Money Expert, said: “Rapid changes to the financial landscape risk excluding a significant amount of people from access to vital financial services and cash, notably through the double blow of bank branch and cashpoint closures, which continue at an alarming rate. We know such closures hit rural communities especially hard, with poorer […]
More than a quarter of shoppers admitted that they leave buying all their Christmas presents until the last minute, according to new Which? research. In a survey of over 1,300 members, the consumer champion found more than a quarter (26%) have not bought a single present at the start of December. The survey also found […]
With only months to go before Brexit and still no certainty about exactly how the UK will leave the EU, concern about the issue has risen dramatically for those over 65, new research from Which? reveals. The latest figures from the consumer champion’s insight tracker show that six in 10 (61%) of those aged over-65 […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “Which? research has previously found that the cap won’t cut bills for customers on three in ten dual-fuel deals, so while the price cap will ease the financial burden for some households, people shouldn’t be lulled into a false sense of security that it […]
Britannia Hotels has been voted the worst UK hotel chain for the sixth consecutive year, with nearly a quarter of guests making official complaints about poor customer service, shabby rooms and rubbish food, according to a survey by Which? Travel. Guests gave the chain, which couldn’t muster more than two stars out of five in […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “Customers should be able to trust that they can find the best insurance deal when using comparison websites. These actions fall well below the standard you’d expect from the company who claims to be working in the best interest of consumers. “Regulators must ensure […]
An analysis by Which? of ASA rulings has found that some retailers have used misleading sales tactics to persuade people to make a purchase. As sales season approaches, Which? looked into the ASA’s published rulings from the beginning of 2017 to the start of September 2018 and found a total of 170 formally investigated pricing-based […]
Millions of people are underestimating the cost of paying for a care home place – potentially putting some at risk of financial problems or struggling to get good quality care in later life, according to Which? research. When the consumer champion asked people to estimate the cost of a private nursing home place in their […]
Gareth Shaw, Which? Money Expert, said: “This review is long overdue. For years, loyal policyholders have been exploited by insurance providers, punished by excessive premiums, and have had to battle with unclear pricing that makes it difficult for people to understand whether or not they’re getting a fair deal. “Customers who prefer to stay with […]