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Top of the stops: Which? reveals the UK’s best and worst motorway service stations

Gloucester and Tebay services have been named Britain’s best service stations, while Bridgwater in the south west of England has been ranked the worst, according to a new survey from Which?. As UK holidaymakers prepare to hit the road this summer, the consumer champion has revealed the country’s best and worst service stations for a […]

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Which? raises refund concerns as weddings in England restart on 29 March

Gareth Shaw, Which? Head of Money, said: “Until now, weddings in England have only been allowed to take place in exceptional circumstances. “When lockdown laws ease, couples will still only be allowed a limited number of guests until 21 June, which is the earliest restrictions will lift completely. The CMA has advised that couples could […]


Which? response to Work and Pensions Committee report on pension scams

Rocio Concha, Director of Policy and Advocacy at Which?, said: “This report is a damning indictment of the approach of tech giants like Google to tackling scams. These companies have some of the most sophisticated technology in the world, yet they are failing to utilise it to prevent scammers from abusing the platforms by using […]


Which? responds as Santander announces 111 branch closures

Gareth Shaw, Which? Head of Money, said: “The bank branch network continues to shrink at an alarming rate, often leaving entire communities without somewhere to withdraw cash or speak to someone face-to-face about sensitive financial matters. This announcement means Santander has now closed 470 branches since 2015. “Although many consumers can benefit from digital banking, […]

Which? response to the latest fraud figures from UK Finance

Gareth Shaw, Head of Money at Which?, said: “A staggering amount of money has been lost to a growing number of scams since the start of the pandemic. The government now has the perfect opportunity to force online platforms to do more to protect their users from fraudulent content through its proposed Online Safety Bill. […]


Which? response to Insurance Fraud Bureau research on people’s worries about personal data being stolen

Kate Bevan, Which? Computing editor, said: “Our research has previously found a treasure trove of stolen data being traded by criminals on the dark web. “It’s really important for consumers to take steps to protect themselves from scams, for example by setting strong passwords and enabling two-factor authentication on online accounts where possible. It is […]


Which? response to fresh warnings over Royal Mail parcel scam

Adam French, Which? Consumer Rights Expert, said: “The coronavirus pandemic has led to an explosion of scams, with shameless fraudsters prepared to leave no stone unturned in their efforts to steal victims’ money. “People should be wary of any unsolicited texts, emails or calls that they receive regarding deliveries, and contact Royal Mail directly if […]