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Gloucester and Tebay services have been named Britain’s best service stations, while Bridgwater in the south west of England has been ranked the worst, according to a new survey from Which?. As UK holidaymakers prepare to hit the road this summer, the consumer champion has revealed the country’s best and worst service stations for a […]
Motorists risk losing hundreds of pounds due to surprising gaps in car insurance, as new Which? research reveals many insurers won’t pay out for common incidents such as misfuelling, mobile phone damage or lost keys. The consumer champion analysed 73 elements of car insurance across 39 policies and found that certain problems encountered by many […]
Gareth Shaw, Which? Head of Money, said: “Until now, weddings in England have only been allowed to take place in exceptional circumstances. “When lockdown laws ease, couples will still only be allowed a limited number of guests until 21 June, which is the earliest restrictions will lift completely. The CMA has advised that couples could […]
Plans to restart foreign travel for millions of people could be doomed to fail if the government does not effectively consult consumers and reassure them that trips abroad will be safe, affordable and their refund rights will be upheld, according to Which?. The government’s Global Travel Taskforce (GTT) is due to outline how it will […]
Rocio Concha, Director of Policy and Advocacy at Which?, said: “This report is a damning indictment of the approach of tech giants like Google to tackling scams. These companies have some of the most sophisticated technology in the world, yet they are failing to utilise it to prevent scammers from abusing the platforms by using […]
Gareth Shaw, Which? Head of Money, said: “The bank branch network continues to shrink at an alarming rate, often leaving entire communities without somewhere to withdraw cash or speak to someone face-to-face about sensitive financial matters. This announcement means Santander has now closed 470 branches since 2015. “Although many consumers can benefit from digital banking, […]
Gareth Shaw, Head of Money at Which?, said: “A staggering amount of money has been lost to a growing number of scams since the start of the pandemic. The government now has the perfect opportunity to force online platforms to do more to protect their users from fraudulent content through its proposed Online Safety Bill. […]
Rory Boland, Editor of Which? Travel, said: “It is simply wrong that Teletext Holidays has left many of its customers to foot the bill for cancelled holidays when they were legally entitled to refunds. It is positive to see the regulator take these steps but very concerning that people are still owed money over a […]
Kate Bevan, Which? Computing editor, said: “Our research has previously found a treasure trove of stolen data being traded by criminals on the dark web. “It’s really important for consumers to take steps to protect themselves from scams, for example by setting strong passwords and enabling two-factor authentication on online accounts where possible. It is […]
Adam French, Which? Consumer Rights Expert, said: “The coronavirus pandemic has led to an explosion of scams, with shameless fraudsters prepared to leave no stone unturned in their efforts to steal victims’ money. “People should be wary of any unsolicited texts, emails or calls that they receive regarding deliveries, and contact Royal Mail directly if […]