Latest Releases

Frozen out?: The ‘banned’ fridges and freezers that could still be on sale

Which? is warning people to avoid buying flammable plastic-backed fridges, freezers and fridge freezers, as stringent new tests that effectively ban the fire-risk models from being manufactured come into force today. The consumer champion has campaigned for a change to the safety standard for the appliances since 2017, after its testing found plastic backing on […]

Press Release

Revealed: the top 10 worst UK flight routes for delays

New analysis from Which? has revealed the UK’s top 10 most delayed flight routes – with one plagued by substantial delays of an hour or more on a quarter of journeys.  The worst offender was Thomas Cook’s route from London Stansted to Dalaman in Turkey, with passengers flying this route suffering more delays than any […]

Press Release

Bribery, hacking and gaming the system: the tactics used to post fake reviews online

Unscrupulous sellers are staying one step ahead of Amazon by using a range of tactics to beat the online retailer’s security systems and mislead shoppers with fake reviews, a Which? investigation has revealed. The consumer champion scrutinised thousands of listings with the help of an Amazon expert to uncover how features designed to make the […]

Which? comments on the CMA taking further legal action against Viagogo

Eleanor Snow, Which? Consumer Rights Editor said:  “We have repeatedly exposed Viagogo as a rogue operator that appears to have a total disregard for consumer law. As the company is continuing to flout a court order, it is right that the regulator is taking further strong action. “The CMA’s verdict – that the firm is […]


Which? comments as Ofgem introduces tougher tests for new energy suppliers

Natalie Hitchins, Which? Head of Home Products and Services, said: “Energy customers have too often faced a lottery when their supplier goes bust – not knowing if they will face an overnight price increase of hundreds of pounds or potentially have to wait months for credit refunds. “Energy is an essential service and all consumers […]


Which? responds to launch of CMA’s digital markets study

Caroline Normand, Which? Director of Advocacy, said: “We have concerns that Facebook and Google’s stranglehold on the digital advertising market could be harming millions of consumers, including by driving up the price of some goods and services. “This market study must lead to a better understanding of the impact and consequences of the dominance of […]


Insurance complaints soar as firms fail to resolve claims, Which? reveals

Insurance complaints have soared by more than 60 per cent in the last five years – with as many as one in three upheld in favour of the customer by the Financial Ombudsman Service, new analysis from Which? reveals.  The consumer champion looked at complaints data from the ombudsman and found that, between April 2018 […]

Press Release

Which? response to Whirlpool evidence at BEIS select committee

Sue Davies, Which? Strategic Policy Adviser, said: “Whirlpool executives came face to face with a brave mother who laid bare the devastating impact that tumble dryer fires are having on their customers – and yet still the company insists on putting corporate reputation ahead of public safety. “With Whirlpool admitting it has only managed to […]