Latest Releases

Which? response to Ofcom announcement on end-of-contract notifications

Natalie Hitchins, Which? Head of Home Products and Services, said: “Until now many customers have found themselves paying over the odds for staying with their provider after their initial contract has ended – so notifying people in advance that they may be about to be hit by these poor value rolling tariffs is a step […]


Which? responds to FOS data that shows a surge in fraud and scams complaints

Gareth Shaw, Head of Money, Which?, said: “Bank transfer fraud is spiralling out of control, with people losing life-changing sums every day and then facing a gruelling battle to get their money back from the very banks that should be preventing them from falling victim in the first place. “Banks have just two weeks to […]


Energy, petrol and public spending biggest concerns for Welsh consumers, Which? report reveals

Energy bills, petrol prices and public spending cuts are the areas of most concern among Welsh consumers, Which?’s first Consumer Insight Report for Wales has revealed. The consumer champion’s in-depth analysis unpicks the trends and financial outlook of the average Welsh consumer and brings together extensive research garnered from speaking to a total of 1,005 […]

Press Release

Which? responds to latest Action Fraud figures on holiday scams

Gareth Shaw, Head of Money at Which?, said: “The sad reality is that as scammers get more sophisticated, many people are still falling victim, with increasing numbers of holidaymakers being left severely out of pocket. “To show they are serious about winning the battle against fraudsters, the Government, police and banking industry must now work […]


Ryanair & Edreams bungle two-thirds of questions on crucial travel cover

Holidaymakers are at risk of being left adrift without a lifeline should something go wrong on their holiday, according to a new Which? investigation. The consumer champion found some of the UK’s biggest travel agents are giving incorrect information about the cover and protections holidaymakers are entitled to under Package Travel Regulations & Linked Travel […]

Collision course – Two in five car hire customers write off Goldcar

Goldcar has come bottom of Which?’s annual car hire survey – with customers complaining about having their holidays ruined by pressure-selling, rude staff and shock charges. The Spanish firm has been rooted to the bottom of the rankings for five of the last six years – with two in five (38%) car hire customers saying […]