Latest Releases

Ready, steady, switch: Consumers urged to switch broadband and energy providers to save £300 a year

Which? is urging UK households to consider switching broadband and energy providers this September, as new research from the consumer champion reveals they could save up almost  £300 a year on their bills.  This autumn, many consumers will be looking to get their finances in order, especially with the energy price cap level set to […]

Which? comments as government provides initial response to CMA’s review into private testing system

Gareth Shaw, Which? Head of Money, said: “Which? has repeatedly raised the alarm over the private testing system with the government, which has too often left travellers out of pocket and, in some cases, without a test result. “It’s right that the Health Secretary has announced tougher measures, including fines for providers if they mislead […]

Which? responds to the CMA publishing the outcomes of its review of the PCR travel tests market

Rory Boland, Which? Travel Editor, said: “The CMA’s review reinforces Which?’s repeated warnings to the government that the current private testing system is not fit for purpose, leaving travellers at the mercy of firms charging extortionate sums for tests, using misleading pricing or taking money for services that don’t exist. “The government must now urgently […]

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Passengers risk being turned away from flights as Which? finds airlines giving incorrect information on testing requirements

Major airlines are providing incorrect information on Covid testing requirements that could lead to passengers being turned away from their flight, according to a new investigation from Which?. The consumer champion carried out a mystery shopping exercise that involved contacting five of the UK’s major airlines – British Airways (BA), Easyjet, Jet2, Ryanair and Tui […]

Press Release

Which? comments on calls to reduce the cost of tests for travel

Rory Boland, Which? Travel Editor, said: “It’s reassuring that the government hopes to bring down the price of tests for international travel, however the high cost of testing is just one of many issues with the travel testing system. Misleading prices and rogue operators that cannot deliver on the services they claim to offer put […]

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Which? response as Three set to reintroduce European roaming charges

Sue Davies, Which? Head of Consumer Protection Policy, said: “It’s really disappointing that Three is reintroducing roaming charges for people travelling in EU countries, as well as other destinations across the world, and that new and upgrading customers will be burdened with extra charges abroad for using mobile data, calls and texts that they have […]