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Which? responds to Scottish Government plan to crackdown on junk food promotion

Alex Neill, Which? Managing Director of Home Products and Services, said: “Plans for tackling unhealthy in-store food promotions, tightening controls on advertising to children and the use of traffic light nutrition labelling by all food companies should help make it easier for Scottish people to make better choices and lead a healthy lifestyle. “Now it’s […]


“Package holiday regulations finally brought out of the dark ages” Which? response to new package travel rules

Rory Boland, Which? Travel Editor said: “Package holiday regulations have finally been dragged out of the dark ages. These new rules mean far more holidays will be classed as packages, giving holidaymakers protection when something goes wrong. “Travel agents should have already been training staff about these new rules so they can accurately communicate what […]


Britain’s cashpoints are disappearing – with rural communities worst hit

New Which? research shows cash machines around the UK have been closing at a rate of 300 every month – casting serious doubt on LINK’s pledges to protect access to cash in rural areas. Ahead of changes to the way the ATM network is funded – due to be introduced next week – the consumer […]

Press Release

Which? response to compensation for Northern Rail passengers

Alex Hayman, Which? Managing Director of Public Markets, said: “Compensation is a welcome step but what passengers really need is for Northern and the Government to get a grip on this crisis and put an end to the chaos that has been having a negative impact on their work and family lives. “If the rail […]


Which? responds to third new timetable being introduced by Thameslink and Great Northern

Alex Hayman, Which? Managing Director of Public Markets, said: “Thameslink and Great Northern passengers will be deeply concerned that their personal and professional lives may continue to be hugely impacted by this mess. “If the rail system is to start working for passengers they should be automatically compensated for delays and cancellations and the new […]


Which? responds to FCA retirement outcomes review

Jenni Allen, Managing Director of Which? Money, said: “The proposal to introduce investment pathways will go a long way to support disengaged savers and help them make smart retirement income choices. However, it is disappointing that the FCA has stopped short of calling for a charge cap on pension drawdown products, that could stop consumers […]


Which? response to concerns raised by TSB staff months before IT migration

Gareth Shaw, Which? Money Expert, said: “This latest development strongly suggests that TSB completely mishandled its IT migration and will come as a further kick in the teeth for customers who have endured weeks of disruption to their lives and businesses. “TSB has a great deal of work to do to restore the trust of […]


Which? responds to Ticketmaster data breach

Alex Neill, Which? Managing Director of Home Products and Services, said: “Many thousands of customers will be seriously concerned about this latest data breach. “Those who believe they may be affected should keep a very sharp eye on any accounts linked to their Ticketmaster logins, and be wary of suspicious emails or messages from fraudsters. […]


Which? response to CMA enforcement action on hotel booking sites

Alex Neill, Which? Managing Director of Home Products and Services, said: “We’ve previously highlighted the worst excesses of these websites including pressure selling, dodgy rankings and discount claims and sneaky hidden charges, so it’s right that the CMA is stepping in. “Consumers have to be able to trust the information provided when shopping around online […]


Which? responds as Ofgem extends Iresa’s new customer ban

Alex Neill, Which? Managing Director of Home Products and Services, said: “Iresa has failed to show the required improvement and the regulator is rightly preventing it inflicting further misery on new customers. But this will be of little comfort to current customers who will be deeply concerned and wanting to see evidence it is implementing […]