Latest Releases

Which? response as Edinburgh festivals cancelled amid coronavirus crisis

Adam French, Which? Consumer Rights Expert, said: “While understandable, the cancellation of the Edinburgh festivals will be disappointing news for the millions of people who flock to the Scottish capital to experience one of the world’s great cultural events. It’s good to see that some organisers have said they’ll be refunding registration fees, tickets and […]

Which? response to FCA and TPR coronavirus scams warning for pension savers

Gareth Shaw, Head of Money at Which?, said: “We know investments such as pensions are one of the biggest areas of concern for consumers as coronavirus causes turmoil on financial markets around the world. “It’s vital that people don’t panic and go looking for risky high-return investments, as we know the internet is awash with […]

Statement

Which? responds to latest Marriott data breach

Kate Bevan, Which? Computing editor, said: “It’s very concerning that Marriott has reported yet another data breach affecting millions of its customers – it must keep them updated with clear information and help those negatively impacted. “This breach seems to have involved criminals stealing full contact details from customers as well as personal data so […]

Statement

Which? response to contactless card payment limit increase amid COVID-19 concerns

Gareth Shaw, Head of Money at Which?, said: “Raising the contactless card limit will be helpful for those shoppers and retailers who may want to handle less cash during the coronavirus crisis, but it’s also vital that vulnerable consumers do not end up without a way to pay for essential products and services. “Both the […]

Statement

Which? response to BA cancelling flights to and from Gatwick

Rory Boland, Editor of Which? Travel, said: “With British Airways suspending flights from Gatwick, the airline needs to provide customers whose flights have now been cancelled with the option of a refund. “While some may be happy rebooking their holiday for a later date or accepting a voucher, the airline is legally obliged to offer […]

Statement

Which? response to government repatriation of stranded Britons

Rory Boland, Editor of Which? Travel, said: “It is good to hear that the government’s huge repatriation effort is finally underway and will include getting stranded UK residents home, not only where commercial flights are still available but also providing charter flights where there is no commercial option. “Those who have been stranded for weeks […]

Statement

Which? response to UK Finance press release on COVID-19 scams

Gareth Shaw, Head of Money at Which?, said: “Criminals are exploiting the chaos caused by coronavirus to trick people with a range of scams, so it’s important that consumers are on their guard when they receive texts claiming to be from their bank or other trusted organisations, especially those including a link asking for personal […]

Statement

Which? responds to ABTA’s calls on government to protect the travel industry

Rory Boland, Editor of Which? Travel, said:  “The travel industry has been dealt a serious blow by the coronavirus crisis, so it is vital that the government considers all options to support the industry and help it through this challenging period. However, if taxpayers’ money is to be used to sustain the industry, it is […]

Statement

Which? responds to Easyjet grounding its entire aircraft fleet

Rory Boland, Editor of Which? Travel, said: “With Easyjet grounding its entire fleet, many people may face being stranded abroad, so the airline should urgently set out how it will return passengers to the UK, including the possibility of rescue flights or flights with other operators. “Many Easyjet customers say they are struggling to get […]

Statement