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Rocio Concha, Which? Director of Policy and Advocacy, said: “The financial strain of the past year and record-low saving rates are pushing more people than ever to look for investments online, just as fraudsters are looking to exploit the uncertainty and confusion caused by the coronavirus – resulting in a perfect storm for scams. “Currently, […]
Gareth Shaw, Head of Which? Money, said: “It is hugely concerning to hear that impersonation scams have more than doubled in the first half of 2021. “There has been a devastating spike in scams during the pandemic as fraudsters have exploited people’s isolation during lockdowns and used new coronavirus scams to part people from their […]
Which? is urging UK households to consider switching broadband and energy providers this September, as new research from the consumer champion reveals they could save up almost £300 a year on their bills. This autumn, many consumers will be looking to get their finances in order, especially with the energy price cap level set to […]
Gareth Shaw, Which? Head of Money, said: “The high cost of PCR testing has made the possibility of a holiday abroad out of reach for many this year. Any measures which reduce the cost and burden on holidaymakers while protecting public health are an important step in the right direction. “However, for the time being, […]
One in five consumers have been blocked from paying with cash since lockdown rules were eased, Which? research has found, sparking concern that people who rely on cash could struggle to spend it and the recovery of the high street could falter even as the country drops restrictions. The consumer champion carried out two separate […]
Gareth Shaw, Which? Head of Money, said: “Which? has repeatedly raised the alarm over the private testing system with the government, which has too often left travellers out of pocket and, in some cases, without a test result. “It’s right that the Health Secretary has announced tougher measures, including fines for providers if they mislead […]
Rory Boland, Which? Travel Editor, said: “The CMA’s review reinforces Which?’s repeated warnings to the government that the current private testing system is not fit for purpose, leaving travellers at the mercy of firms charging extortionate sums for tests, using misleading pricing or taking money for services that don’t exist. “The government must now urgently […]
Major airlines are providing incorrect information on Covid testing requirements that could lead to passengers being turned away from their flight, according to a new investigation from Which?. The consumer champion carried out a mystery shopping exercise that involved contacting five of the UK’s major airlines – British Airways (BA), Easyjet, Jet2, Ryanair and Tui […]
Rory Boland, Which? Travel Editor, said: “It’s reassuring that the government hopes to bring down the price of tests for international travel, however the high cost of testing is just one of many issues with the travel testing system. Misleading prices and rogue operators that cannot deliver on the services they claim to offer put […]
Sue Davies, Which? Head of Consumer Protection Policy, said: “It’s really disappointing that Three is reintroducing roaming charges for people travelling in EU countries, as well as other destinations across the world, and that new and upgrading customers will be burdened with extra charges abroad for using mobile data, calls and texts that they have […]