Latest Releases

Which? response to Ofcom Connected Nations report

Caroline Normand, Which? Director of Advocacy, said: “While overall broadband speeds may be holding up during the pandemic, we know that there are many people who are struggling with poor connections or having difficulty contacting their provider if they need support. “It’s right that providers continue to prioritise those who are most in need, but […]


Which? responds to latest government guidance on UK holidays

Rory Boland, Which? Travel Editor, said: “Despite government guidance against UK holidays, we’ve found some of the biggest holiday cottage rental sites using unfair and unclear terms and conditions to refuse customers refunds for cancelled trips. “The CMA has already announced an investigation into this sector and it must be ready to take firm action […]


Which? response to launch of Tesco Bank cash delivery service for vulnerable customers

Gareth Shaw, Head of Money at Which?, said: “It is good to see businesses introducing initiatives to help vulnerable customers access the cash they rely on to pay for essentials during the coronavirus lockdown. “However, schemes like this one are only a short-term fix. The difficulties people are currently facing demonstrate why the government must […]


Which? response to Ryanair restoring flights from July 1

Rory Boland, Editor of Which? Travel, said: “With the government set to introduce quarantine rules for passengers entering the country, expanding flight schedules now is likely to leave many families, who booked summer holidays months ago, with expensive flights they can’t take and no way to get their money back. “Even if these flights are […]


Which? response to Age UK announcement on access to cash

Gareth Shaw, Head of Money at Which?, said: “It’s vital that the millions of people with no choice but to rely on cash are not abandoned during this crisis, and more needs to be done by the industry to ensure that these consumers are provided with the support they need to pay for essential goods […]


Which? comments on Action Fraud figures on pet scams

Adam French, Which? Consumer Rights Expert, said: “Scammers have hit a new low with this latest appalling tactic to exploit consumers during the coronavirus crisis, which has created the perfect breeding ground for fraudsters to operate. “We’d advise consumers to always be cautious when shopping online, especially as fraudsters seek to exploit the coronavirus crisis […]

Which? comments as US-UK trade talks begin

Sue Davies, Head of Consumer Protection and Food Policy at Which, said: “There are huge potential benefits to be gained for the UK from a trade deal with the US, however its success will be judged on the impact it has on the price, choice and safety of products and services we use every day. […]

Vulnerable people risk going hungry without urgent government action, warns Which?

Which? is calling for urgent action from the UK government and the devolved administrations after hearing reports from more than a thousand people, including those who are at very high-risk or vulnerable and unable to access the food and basic supplies they desperately need amid the coronavirus pandemic. While measures have been introduced by governments […]