Latest Releases

Which? responds to latest Action Fraud figures on holiday scams

Gareth Shaw, Head of Money at Which?, said: “The sad reality is that as scammers get more sophisticated, many people are still falling victim, with increasing numbers of holidaymakers being left severely out of pocket. “To show they are serious about winning the battle against fraudsters, the Government, police and banking industry must now work […]


Ryanair & Edreams bungle two-thirds of questions on crucial travel cover

Holidaymakers are at risk of being left adrift without a lifeline should something go wrong on their holiday, according to a new Which? investigation. The consumer champion found some of the UK’s biggest travel agents are giving incorrect information about the cover and protections holidaymakers are entitled to under Package Travel Regulations & Linked Travel […]

Collision course – Two in five car hire customers write off Goldcar

Goldcar has come bottom of Which?’s annual car hire survey – with customers complaining about having their holidays ruined by pressure-selling, rude staff and shock charges. The Spanish firm has been rooted to the bottom of the rankings for five of the last six years – with two in five (38%) car hire customers saying […]

Apple significantly overstates iPhone battery life compared to Which? tests

A Which? investigation reveals that some mobile phone manufacturers are overstating battery life length when compared to Which? testing – with one model doing so by half.   The consumer champion carried out its own tests to establish the average talk time for popular phone models from five brands and compared the results to the […]

Tenants hit by unfair practices which could breach consumer law, Which? investigation finds

Letting agents across England are using potentially unfair terms and conditions – and may be breaching consumer law by demanding deposits before letting renters even see a contract, a Which? investigation has found. The consumer champion visited 20 letting agents across England, posing as prospective tenants and seeking to rent a property. Which?’s mystery shoppers […]

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Which? responds to the Government’s pledge to protect access to cash

David Chaplin, Head of Campaigns, Which?, said: “Millions of people across the UK who rely on cash in their daily lives are currently at risk of being stripped of their ability to pay for essential goods and services – so the government’s unprecedented commitment to protecting cash should finally offer them some reassurance. “This new […]


Which? response to the Consumer Minister’s comments on Whirlpool allegedly silencing a customer after a tumble dryer fire

David Chaplin, Which? Head of Campaigns, said: “No-one should be prevented from speaking out about such a vital matter of public safety – the Government must urgently investigate these disturbing allegations that suggest Whirlpool is putting its corporate reputation ahead of the welfare of its customers. “The credibility of the fundamentally flawed OPSS review into […]

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Which? responds as energy switching automatic compensation comes into force

Natalie Hitchins, Which? Head of Home Products and Services, said: “Switching is the ultimate way for consumers to avoid rip-off energy tariffs, yet the regulator has estimated energy customers would have been owed more than £70million in just one year for switches gone wrong had automatic compensation been in place, and with switching on the […]


Scots have lowest trust in day-to-day banking services, Which? Consumer Insight Report reveals

After years of bank branch and cashpoint closures, Scottish trust in day-to-day banking services is lower than anywhere else in the UK, according to Which?’s annual Scottish Consumer Insight Report. The consumer champion’s in-depth analysis for 2018 unpicks the trends and financial outlook of the average Scottish consumer and brings together extensive research garnered from […]

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