Latest Releases

Which? comments as government provides initial response to CMA’s review into private testing system

Gareth Shaw, Which? Head of Money, said: “Which? has repeatedly raised the alarm over the private testing system with the government, which has too often left travellers out of pocket and, in some cases, without a test result. “It’s right that the Health Secretary has announced tougher measures, including fines for providers if they mislead […]

Which? responds to the CMA publishing the outcomes of its review of the PCR travel tests market

Rory Boland, Which? Travel Editor, said: “The CMA’s review reinforces Which?’s repeated warnings to the government that the current private testing system is not fit for purpose, leaving travellers at the mercy of firms charging extortionate sums for tests, using misleading pricing or taking money for services that don’t exist. “The government must now urgently […]

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Passengers risk being turned away from flights as Which? finds airlines giving incorrect information on testing requirements

Major airlines are providing incorrect information on Covid testing requirements that could lead to passengers being turned away from their flight, according to a new investigation from Which?. The consumer champion carried out a mystery shopping exercise that involved contacting five of the UK’s major airlines – British Airways (BA), Easyjet, Jet2, Ryanair and Tui […]

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Which? comments on calls to reduce the cost of tests for travel

Rory Boland, Which? Travel Editor, said: “It’s reassuring that the government hopes to bring down the price of tests for international travel, however the high cost of testing is just one of many issues with the travel testing system. Misleading prices and rogue operators that cannot deliver on the services they claim to offer put […]

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Which? response as Three set to reintroduce European roaming charges

Sue Davies, Which? Head of Consumer Protection Policy, said: “It’s really disappointing that Three is reintroducing roaming charges for people travelling in EU countries, as well as other destinations across the world, and that new and upgrading customers will be burdened with extra charges abroad for using mobile data, calls and texts that they have […]

Which? response to City of London Police Authority Board calls to ‘Make social media firms legally responsible for tackling fraud’

Rocio Concha, Which? Director of Policy and Advocacy, said: “There has been a devastating spike in scams since the start of the pandemic yet, despite the emotional and financial impact on victims, tech giants are failing to step up and adequately protect their users. “The case for including scam adverts in the Online Safety Bill […]

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Which? responds as the Virgin Media O2 hyperfast broadband rollout passes 10m homes

Rocio Concha, Which? Director of Policy and Advocacy, said: “The rollout of gigabit-capable broadband is critical for upgrading the UK’s digital infrastructure, so it is positive that Virgin Media O2 has expanded its network to ensure more households have access to these reliable connections. “However, there is low demand among consumers and businesses for these […]

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Which? comments on £32m of fraud being prevented in the first half of 2021

Jenny Ross, Which? Money Editor, said: “While it’s encouraging to see that the banking protocol is helping to prevent a significant number of scams, we still hear regularly of cases where banks have failed to spot clear signs of online bank transfer scams and then compounded the victim’s misery by refusing to reimburse them. “It’s […]

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Consumer champion launches new Which? Fund for innovative research to help under-represented groups of consumers

Which? has today launched a new fund offering grants for research projects aiming to make a difference for under-represented groups of consumers. As the UK’s consumer champion, Which? has worked for more than 60 years to make life simpler, fairer and safer for all consumers. Which?’s policy teams strive to uncover consumer harm and identify […]