Latest Releases

Millions face European travel shock unless they urgently renew passports, Which? warns

Holidaymakers face being prevented from travelling to Spain, Italy and other popular European destinations after a no-deal Brexit unless they renew their passports in the next two days, Which? is warning. In January, Which? revealed that around 3.5 million UK passports will not be accepted for travel to the Schengen zone – 26 European countries […]

Which? response to the Access to Cash Review report

Gareth Shaw, Head of Money, Which?, said: “We have been warning for years of the risk of Britain drifting towards a society where millions of people who rely on cash face being cut off – so this review’s recognition that the system is on the brink of collapse should be an urgent wake-up call. “Government, regulators […]

Statement

Banks suffering major IT shutdowns every day, Which? reveals

British banks are being hit by more than one major IT or security failure that stops customers from making payments every day, a Which? Money investigation has found. In the most comprehensive analysis carried out since banks started disclosing serious IT glitches last year, the consumer champion found there were 302 incidents that prevented customers […]

Press Release

Which? responds to the APP Scams voluntary code publication

Gareth Shaw, Head of Money, Which?, said: “Two years since our super-complaint highlighted a lack of protection for bank customers, the publication of this code is a significant step – but it will only be judged a success if the action taken by banks results in fewer scams and if all victims are treated fairly […]

Statement

Which? response to Ofcom’s code of practice

Sarah Threadgould, Which? Chief Customer Officer, said: “Unclear and confusing information about broadband speeds has been an issue for consumers for far too long – so we’re glad these measures are being introduced. “Providers should immediately adopt these changes to ensure that customers clearly understand the minimum speeds to expect when they sign up and […]

Statement

Greater Manchester passengers getting ‘raw deal’, Which? analysis of busiest transport hubs shows

Greater Manchester commuters are still enduring more delayed and cancelled trains than passengers in the busiest transport hubs around Britain after last year’s chaos on the rail network, new Which? research reveals. In a 12-month comparison of some of the busiest commuter hubs around Britain the consumer champion found passengers using Greater Manchester stations had […]

Life in the slow lane: Huge airport queues expected for UK tourists in no-deal Brexit

UK tourists to some of Europe’s most popular holiday destinations could face hours of delays because of additional entry checks at EU airports in a no-deal Brexit, a new Which? Travel investigation has found. Which? has identified the EU airports where UK passport holders could face disruption and found that Alicante in Spain faces being […]

Press Release

Which? response to CMA consumer and competition reform proposals

Anabel Hoult, Chief Executive of Which?, said: “We strongly support these proposals to establish a much more effective consumer enforcement system and competition regime. “Giving the regulator stronger powers and a duty to put consumers first will help tackle the imbalance of a system that has for too long worked in favour of powerful businesses […]

Press Release