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Which? response to the Prime Minister’s trade speech

Sue Davies, Head of Consumer Protection, said: “It’s encouraging that the Prime Minister has set out Britain’s long-term commitment to world-leading standards and protections for consumers.The government has to ensure that these principles are not undermined by future trade deals allowing food or products produced to inferior standards to enter the UK. “The standards and […]


Which? response as the CMA issues StubHub warning

Adam French, Which? Consumer Rights Expert, said: “These serious concerns about StubHub potentially ripping off customers and flouting the law come after similar practices were exposed at Viagogo – and must raise further doubts about the proposed merger between the two. “It is worrying that unscrupulous practices by the big players seem to be ongoing, […]


Which? response to British Airways cancelling flights to and from China.

Rory Boland, Which? Travel Editor, said: “British Airways’ decision to cancel flights to and from China is understandable following the Foreign Office travel warning. But a lack of clear information about what this means for BA passengers currently in China and due to fly home with the airline in the coming days is going to […]


Which? response to FCO warning against travel to China

Adam French, Which? Consumer Rights Expert, said “With the Foreign and Commonwealth Office warning against all but essential travel, those with trips planned to China will rightly be concerned about what to do next. “In these circumstances, your tour operator should get in touch to cancel your trip and offer you a refund. You are […]


Which? comments as FCA asks banks to explain overdraft pricing

Gareth Shaw, Head of Money, Which?, said: “The changes introduced to provide clarity on overdraft fees and charges, and protect the most vulnerable, must also allow customers to shop around. The current lack of competition on overdraft pricing is disappointing, so it is right the regulator is taking a closer look. “Banks should also be […]


Which? responds to DCMS Secure by Design consultation update

Caroline Normand, Which? Director of Advocacy, said: “Which?’s product testing has exposed serious security flaws with a number of products that fail the most basic of security tests – including wireless cameras and popular children’s smart toys – so regulation of mandatory security requirements must be a critical first step. “Strong enforcement will be essential, […]


Time to jump ship – MSC rated worst cruise line in Which? annual cruise survey

MSC Cruises has been rated the worst cruise line by passengers who complained about poor customer service, surly staff and mediocre food, according to a new survey of Which? readers. The consumer champion spoke to thousands of holidaymakers about their ocean cruise experiences and while some companies were satisfying their customers, MSC was firmly anchored […]

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