Latest Releases

Power failure: Online marketplaces flooded with unsafe electrical appliances

Online marketplaces are rife with unsafe electrical appliances – many with potentially lethal faults, a new Which? investigation has revealed. The consumer champion tested dozens of USB chargers, travel adaptors and power banks listed for sale across Amazon Marketplace, Ebay, Wish and AliExpress. These were a combination of products that were unbranded or where the […]

Press Release

Which? responds to new proposed funding system for ‘no blame’ APP fraud victims

Gareth Shaw, Head of Money at Which?, said: “It is vital that a long term sustainable ‘no-blame’ reimbursement pot for scam victims is established quickly, and it should be collectively funded by the banking industry. “However, it must not lead to banks directly passing fees on to their customers, who shouldn’t be left footing the […]


Which? responds to CAA ordering BA to explain treatment of passengers

Adam French, Consumer Rights Expert at Which?, said: “It’s right that the regulator is seeking clarity from British Airways to ensure it’s not falling short of its duties after it has let passengers down so badly.” “British Airways must do right by its passengers and ensure that anyone whose flight is cancelled is rerouted – […]


Which? comments a day before PPI deadline

Adam French, Which? Consumer Rights Expert, said: “If you had any kind of credit product, such as a consumer loan, store card, credit card or mortgage up until 2006, when the regulator began imposing fines for PPI mis-selling, you could have been mis-sold PPI. With the PPI deadline just hours away this is the final […]


Supermarket special offers still misleading customers with poor deals, says Which?

Supermarkets appear to be disregarding government pricing guidelines by continuing to offer misleading discounts and special offers, according to research from Which?.   Which? crunched the numbers on more than 450 products on offer online at major UK supermarkets and found multibuys that actually cost you more despite the alleged offer, dubious discounts that allude […]

Millions of passengers facing substantial delays as airline punctuality plummets 

Punctuality in the skies has drastically deteriorated in the last five years – inflicting misery on millions of passengers and often leaving them out of pocket, according to a Which? analysis of almost 10 million flights. The consumer champion looked at Civil Aviation Authority data from 2014 to 2018 and found that eight of the […]

Which? response to British Airways admitting cancelled flights ’email error’

Adam French, Consumer Rights Expert at Which?, said: “British Airways has caused a lot of confusion and anxiety in the way it has handled today’s cancellations. It is vital that the airline ensures that any customer who was initially informed that their flight was cancelled and has booked an alternative flight is not left out […]


Which? responds to latest BA strikes announcement

Adam French, Consumer Rights Expert at Which?, said: “It is vital British Airways takes every possible step to minimise disruption by informing passengers likely to be affected and offering refunds or alternative transport as required by law in the event of cancellation – if necessary, on other airlines. Many affected passengers may also be eligible […]