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Results for Adam French tag

December 2020

Forged signatures and fox food: Which? reveals Christmas delivery disasters, and the courier most likely to let you down

3 December 2020

Parcels lobbed over fences, forged signatures and packages chewed almost beyond recognition by foxes were just some of the Christmas delivery disasters endured by online shoppers – as new Which? research reveals two in three had at least one issue with their deliveries last year. The consumer champion surveyed more than 2,000 people about their […]

Press Release: Adam French, Christmas, Consumer Rights, courier, delivery

May 2020

Couples jilted at altar by wedding venues cancelling big day – and pocketing their cash

26 May 2020

Wedding venues are potentially breaking the law by exploiting unfair terms and conditions to avoid refunding couples for cancellations due to coronavirus, a new Which? investigation reveals. Many frustrated couples have contacted Which? as they are struggling to get refunds, often worth tens of thousands of pounds, from venues for weddings cancelled or postponed due […]

Press Release: Adam French, Consumer Rights

Which? comments on Action Fraud figures on pet scams

5 May 2020

Adam French, Which? Consumer Rights Expert, said: “Scammers have hit a new low with this latest appalling tactic to exploit consumers during the coronavirus crisis, which has created the perfect breeding ground for fraudsters to operate. “We’d advise consumers to always be cautious when shopping online, especially as fraudsters seek to exploit the coronavirus crisis […]

Statement: Adam French, scams

April 2020

Which? comments as FCA publishes final PPI report

27 April 2020

Adam French, Which? Consumer Rights Expert, said: “The PPI scandal drew to a close last year as millions rushed to submit claims before the August deadline, and while many clearly were prompted to take action, we’ll never know just how many people were mis-sold PPI and never get the money back they were owed. “Banks […]

Statement: Adam French, PPI

Which? response to Wimbledon cancellation

1 April 2020

Adam French, Consumer Rights Expert at Which?, said: “With Wimbledon cancelled due to the pandemic, tennis fans who paid for packages – which can cost thousands of pounds for high-profile matches – will be concerned about being left out of pocket. “You should be entitled to a refund for a ticket’s face-value price – as […]

Statement: Adam French, Consumer Rights, coronavirus

Which? response as Edinburgh festivals cancelled amid coronavirus crisis

1 April 2020

Adam French, Which? Consumer Rights Expert, said: “While understandable, the cancellation of the Edinburgh festivals will be disappointing news for the millions of people who flock to the Scottish capital to experience one of the world’s great cultural events. It’s good to see that some organisers have said they’ll be refunding registration fees, tickets and […]

Statement: Adam French, Consumer Rights, coronavirus

March 2020

Which? comments as the CTSI warns against latest coronavirus scams

27 March 2020

Adam French, Which? Consumer Rights Expert, said: “Impersonating legitimate organisations or government officials is a common tactic scammers use to reel in victims, and worryingly the coronavirus outbreak has created the perfect breeding ground for these types of scams. “The best way for consumers to protect themselves is to remain vigilant and take extra precautions […]

Statement: Adam French, coronavirus, phising, scams

Which? comments as DfE warns of scam emails targeting families eligible for free school meals

25 March 2020

Adam French, Which? Consumer Rights Expert, said: “This marks a new low in the abhorrent tactics we have seen fraudsters using to exploit the ongoing coronavirus crisis, which has unfortunately created the perfect breeding ground for scams. “The best way for consumers to protect themselves is to remain vigilant and take extra precautions before clicking […]

Statement: Adam French, coronavirus, Online Scams, phising, scams

February 2020

Which? comments on Financial Ombudsman Service PPI complaints data

12 February 2020

Adam French, Which? Consumer Right Expert, said: “Thousands of people are still waiting for a response to PPI claims submitted months ago, and it is clear from the significant number of complaints referred to the ombudsman that banks are not doing enough to resolve claims. “While the ombudsman provides a safety net for anyone unhappy […]

Statement: Adam French, Consumer Rights, PPI

December 2019

Which? response to Thomas Cook refund delay

5 December 2019

Adam French, Which? Consumer Rights Expert, said: “Thousands of holidaymakers will be disappointed that they won’t be refunded from the collapse of Thomas Cook within the 60-day cut off date but we would urge these customers to make sure they stick with official channels as scammers have been circling to take advantage in the past. […]

Statement: Adam French, Consumer Rights, refund, Thomas Cook

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