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Most consumers have made changes to their lifestyle or finances to cover essential spending in the last month as the soaring cost of living hits home, Which? research reveals. According to the latest findings from Which?’s consumer insight tracker, pressures on household finances have continued to worsen as millions of people faced significant price hikes […]
Broadband customers searching for their provider’s phone number on Google have been duped by misleading adverts for a suspect broadband broker, Which? research reveals. A Which? investigation found ads for two companies – Broadband Services and Phone Internet – regularly appeared at the top of Google’s results page when broadband customers searched for the Sky, […]
Consumer confidence in the economy and future household finances has plummeted to the lowest levels since 2020, Which? research reveals, as the consumer champion calls for businesses and government to do more to support the most financially vulnerable ahead of the Spring Statement. According to the latest findings from Which?’s consumer insight tracker, confidence in […]
Adam French, Which? Consumer Rights Expert, said: “Record-high prices at the pumps will be worrying for many households and put further pressure on those already struggling with the rising cost of living – but there are ways for motorists to minimise their fuel bills. “The best prices are often found at supermarket forecourts and most […]
Which? is calling for online retailers to make it easier for shoppers to specify delivery instructions as new research shows that seven in 10 disabled consumers experienced delivery problems in the last year. A joint survey carried out by Which? and the Research Institute of Disabled Consumers found that seven in 10 (72%) disabled consumers […]
Around 2.5 million UK households missed payments in January, new Which? research suggests, as the consumer champion calls for businesses and government to do more to support those in financial distress. According to the latest findings from Which?’s consumer insight tracker, an estimated 2.5 million households missed or defaulted on at least one mortgage, rent, […]
Parcels lobbed over fences, broken items and packages taken away by the bin men were just some of the Christmas delivery disasters experienced by online shoppers – as new Which? research reveals that around four in ten online shoppers experienced at least one issue with their delivery last Christmas. The consumer champion surveyed more than […]
Which? is warning people to think twice about buying gift cards this Christmas after new research from the consumer champion found nearly one in 10 people had received a gift card for a retailer which went bust since the start of the pandemic. The consumer champion surveyed 2,000 people to find out the issues consumers […]
Fewer than half of people who experienced an issue with a retailer rate social media, online chat bots and text as efficient communication methods as technology fails to supplant communication methods which allow customers to speak directly to staff, Which? research has found. Which? surveyed more than 5,000 consumers who experienced an issue with an […]
Homebase, Carphone Warehouse and Sports Direct are among the worst performers according to Which? research revealing which online retailers had the best and worst customer service when dealing with customer issues during the pandemic. During the last 17 months of disruption to all our lives, good customer service has been more important than ever as […]