Results for Adam French tag

Adam French, Which? Consumer Rights Expert, said:  “Peloton could have communicated more clearly with British consumers about the recall of a Tread model sold in the UK. “Peloton Tread customers in the UK should check their machine to see if the recall applies to their model. If it does, they should stop using the treadmill […]

A Which? investigation has found that doorstep scammers are back in business after lockdown restrictions – and these ruthless fraudsters are using new coronavirus scams to target the most vulnerable.  According to Action Fraud data, £18.7 million was lost to doorstep crime in 2020 alone. With many in-person scams believed to go unreported, the true […]

Consumers are being misled into using claims firms or dialling premium-rate numbers when trying to make an insurance claim, because ‘click to dial’ ads are appearing above insurers’ websites on Google, a Which? investigation has found.  Which? analysed search results for the terms people most commonly use when searching for their car insurer’s phone number on […]

Which? is calling on the government and businesses to make the new costs of buying from EU-based retailers clear and increase the public’s awareness of these changes so consumers are not left with unexpected fees or scammed into paying unnecessary charges. For many consumers, import charges and confusing returns policies have made shopping with EU […]

Which? has exposed scores of online retailers that have return policies in breach of consumer law offering Buy Now, Pay Later and other forms of payment, putting shoppers at risk of losing their money if they want to send back unwanted or faulty goods. The consumer champion found more than 170 online retailers, listed on […]

Adam French, Which? Consumer Rights Expert, said: “While it’s right the FCA is proposing price caps on excessive claims management firm charges, the regulator should require financial firms to pay the costs of CMCs where the firm is at fault and the consumer is owed compensation. “This approach would still enable CMCs to operate on […]

Parcels lobbed over fences, forged signatures and packages chewed almost beyond recognition by foxes were just some of the Christmas delivery disasters endured by online shoppers – as new Which? research reveals two in three had at least one issue with their deliveries last year. The consumer champion surveyed more than 2,000 people about their […]

Wedding venues are potentially breaking the law by exploiting unfair terms and conditions to avoid refunding couples for cancellations due to coronavirus, a new Which? investigation reveals. Many frustrated couples have contacted Which? as they are struggling to get refunds, often worth tens of thousands of pounds, from venues for weddings cancelled or postponed due […]

Adam French, Which? Consumer Rights Expert, said: “Scammers have hit a new low with this latest appalling tactic to exploit consumers during the coronavirus crisis, which has created the perfect breeding ground for fraudsters to operate. “We’d advise consumers to always be cautious when shopping online, especially as fraudsters seek to exploit the coronavirus crisis […]

Adam French, Which? Consumer Rights Expert, said: “The PPI scandal drew to a close last year as millions rushed to submit claims before the August deadline, and while many clearly were prompted to take action, we’ll never know just how many people were mis-sold PPI and never get the money back they were owed. “Banks […]