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Rory Boland, Which? Travel Editor, said: “Passengers affected by the flight cancellations to and from the Canary Islands should have the right to food, refreshments and crucially, overnight accommodation for long delays. “It’s unacceptable if those travelling, including many families with small children returning after half term, are being told to sleep in terminal buildings […]
Passengers travelling through Manchester face the longest average security queue waiting times of any large UK airport, according to Which? research. All three of the northern hub’s terminals had worse waiting times than rival airports – averaging 16 minutes per passenger – while in the worst-case scenario one holidaymaker reported queuing for up to 90 […]
Adam French, Consumer Rights Expert, Which?, said: “As the threat of potential disruption over the busy summer period looms ever larger, it is more important than ever for BA make sure they have an adequate contingency plan in place, including sufficient staff and capacity to minimise the impact on passengers. “If a strike by airline […]