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Ryanair has been named the filthiest flight operator in the UK, with fewer than half of passengers rating the airline as good for cleanliness, according to a Which? Travel survey. In a survey of almost 8,000 passengers, the consumer champion found that on average eight in 10 (81%) passengers rated cleanliness positively across 42 airlines. […]
Rory Boland, Which? Travel Editor, said: “Instability in the travel industry has seen several airlines collapse in the last 12 months – exposing thousands of people to the nightmare of having their trip cancelled at the last minute or struggling to get home from abroad. “That instability looks set to continue, potentially putting Easter and […]
Which? is warning airlines that they are at risk of breaking consumer law by imposing rip-off ‘no show’ clauses – which they can use to cash in when a passenger misses the first leg of their journey. The clauses – often buried deep in airline terms and conditions – mean passengers who miss an outbound […]
A new survey of over 7,500 Which? members reveals this year’s best and worst performing short-haul and long-haul airlines, and shows passengers were underwhelmed with flag carrier British Airways’ customer experience. Turkish Airlines came top of the short-haul survey with five star ratings for food and drink as well as seat comfort, achieving a customer […]