Passengers with reduced mobility are sometimes being left humiliated, deprived of their dignity and in some cases even physically hurt when travelling through airports, putting them off flying altogether, a new Which? investigation has found. The consumer champion has heard from passengers who feel they have been robbed of their dignity and left in degrading […]
Passengers travelling through Manchester face the longest average security queue waiting times of any large UK airport, according to Which? research. All three of the northern hub’s terminals had worse waiting times than rival airports – averaging 16 minutes per passenger – while in the worst-case scenario one holidaymaker reported queuing for up to 90 […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “Ryanair’s response may get close to complying with the regulations, but it still smacks of a lingering reluctance to do the right thing by its customers. Its convoluted four-step rerouting policy means passengers face a potential minefield trying to get to their destination when […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “Ryanair is still flouting the law and failing to properly inform people of their rights, so it is good to see the regulator stepping in. “They must ensure their intervention forces Ryanair to immediately change its behaviour and comply with the law. This highlights […]
New research from Which? has shown that holidaymakers could save up to £122 a week by opting for an overseas spending card or credit card instead of buying currency at the airport. As the summer holiday season approaches, Which? found that credit cards or debit cards, such as Halifax Clarity and Metro Bank (credit and […]