Alex Neill, Which? Managing Director of Home Services, said: “These changes will mean that broadband providers will no longer be able to entice customers with unrealistic adverts promising speeds that most of their customers may never get. “We know that fast and reliable broadband is what really matters to broadband customers and have been campaigning […]
British households are paying for broadband services that are on average 51% slower than advertised, according to new Which? analysis. Results generated from 235,000 uses of the Which? broadband speed checker tool show that, on average, customers are paying for speeds of up to 38 megabits per second, but actually only receiving half that […]
Alex Neill, Which? Managing Director of Home & Legal services, said: “This research proves what Which? has been saying for years. Advertised broadband speeds can be misleading and many people are unaware that they may never get the attractive high speeds on offer. “We have been campaigning for the ASA and CAP to change […]