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Holidaymakers are at risk of being left adrift without a lifeline should something go wrong on their holiday, according to a new Which? investigation. The consumer champion found some of the UK’s biggest travel agents are giving incorrect information about the cover and protections holidaymakers are entitled to under Package Travel Regulations & Linked Travel […]
Rory Boland, Which? Travel Editor, said: “Instability in the travel industry has seen several airlines collapse in the last 12 months – exposing thousands of people to the nightmare of having their trip cancelled at the last minute or struggling to get home from abroad. “That instability looks set to continue, potentially putting Easter and […]
In a fortnight that has seen the travel plans of hundreds of thousands of Monarch and Ryanair customers thrown into chaos, a Which? investigation reveals how knowledge of vital Atol protection is misunderstood at some travel companies including Thomas Cook, one of Britain’s best known agents. Posing as potential customers, Which? Travel made 80 calls […]