“Has let the banks off the hook” – Which? response to the Payment Systems Regulator’s response to its super-complaint on bank transfer scams.
Alex Neill, Managing Director of Which? Home & Legal Services, said: “The regulator has finally acknowledged the considerable consumer harm caused by bank transfer scams. However, while recognising that the industry is not doing enough, it has failed to adequately address the issue of liability and has let the banks off the hook, giving them […]