We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Coronavirus Read our latest advice
  • Skip to main content
  • Skip to search
Go to Which? homepage
  • Technology

    Technology

    Loading...
  • Home & garden

    Home & garden

    Loading...
  • Money

    Money

    Loading...
  • Baby & child

    Baby & child

    Loading...
  • Cars & travel

    Cars & travel

    Loading...
  • Campaigns

    Campaigns

    Loading...
  • Services

    Services

    Loading...
  • More from Which?

    More from Which?

    Loading...
Navigate around Which? Search Which? My account My account

My account

Hello

View account
Log out

My account

Log in
Join
Which? Press Office
Menu
  • Home
  • Latest Releases
  • Broadcast Media Spokespeople
  • Press Office Contacts

Results for Banking tag

December 2020

Banking giants brought down to size as challengers dominate Which? survey

9 December 2020

Challenger banks have cemented their place at the top of the rankings in Which?’s annual current account survey, with Starling Bank coming ahead of the pack. The consumer champion surveyed more than 4,500 members of the public on their opinions of their current account providers, and found a trio of challenger banks were the most […]

Press Release: Banking, current accounts, Jenny Ross, Money

December 2018

Challenger banks record high levels of customer satisfaction, while TSB slumps

1 December 2018

Smartphone-only challenger bank Monzo has soared to the top of Which?’s bank account satisfaction survey, which also saw TSB slump to the bottom following a turbulent year of IT failings. Which? surveyed thousands of members of the public to determine overall customer satisfaction with their bank’s current account and how likely they are to recommend […]

Press Release: bank, Banking

June 2018

​Bank branches closing at an alarming rate with 60 shutting a month, warns Which?

15 June 2018

New research from Which? shows bank branches are closing at a rate of 60 a month – leaving people struggling to access the financial services they rely on across the UK. The consumer champion has tracked bank branch closures across the UK since 2015 and can reveal that 2,868 branches have closed during this period, […]

Press Release: Banking

December 2017

Which? responds to latest bank branch closures announcement

1 December 2017

Gareth Shaw, Which? money expert, said:  “With bank branch closures gathering pace, it’s vital that banks ensure all consumers have access to vital everyday banking services, no matter where they live. “At a time when the payment industry is putting forward proposals that could significantly reduce the number of free-to-use ATMs, this news will be […]

Statement: Banking

March 2017

“It’s been clear for years that the banks should be working much harder to resolve PPI claims fairly” – Which? response to FCA confirmation of PPI timebar

2 March 2017

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “It’s been clear for years that the banks should be working much harder to resolve PPI claims fairly. The current process has been wholly inadequate and driven too many consumers to use claims management companies. Now the regulator has confirmed a deadline for the victims of […]

Statement: Banking, Personal Finance, PPI, Vickie Sheriff

February 2017

Overdraft charges could cost £156 more than payday loans

8 February 2017

Which? is calling for the regulator to act on unarranged overdraft fees after new research finds charges from big high street banks could cost up to 180% of the amount borrowed. Which? research finds that consumers needing as little as £100 could be charged up to £156 more by some major high street banks than […]

Press Release: Banking, Money, Payday loans, Personal Finance, Vickie Sheriff

“Today’s announcement simply allows banks to continue to set their own level of exorbitant fees” – Which? response to the CMA’s Retail Banking Market Investigation Order 2017

2 February 2017

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “Which? research has shown that punitive unarranged overdraft fees can be more expensive than some payday loans, and today’s announcement simply allows banks to continue to set their own level of exorbitant fees. The Financial Conduct Authority must now use its review of high-cost short-term credit […]

Statement: Banking, Money, Personal Finance, Vickie Sheriff

January 2017

Banks still letting customers down on clear charging

14 January 2017

According to the latest annual Which? banking customer satisfaction survey, the majority of banks still need to do away with hidden charges and penalties. Which? asked current account customers to rate almost 5,000 accounts for a variety of aspects of day-to-day banking, including: how banks dealt with complaints, how clear charges and penalty fees are, […]

Press Release: Banking, Banks, Barclays, customer satisfaction, HSBC, Lloyds, mobile banking, Natwest, Vickie Sheriff

December 2016

As one door closes

14 December 2016

Which? research finds that high street banks have closed more than 1,000 branches across the UK in the past two years as customers go online and banking services are offered at Post Offices.   As the Griggs report finds that banks could do more to support local communities when they shut branches, new Which? research […]

Press Release: Banking, Banks, Personal Finance, Peter Vicary-Smith

November 2016

The FCA must now use this review to tackle these high charges” – Which? response to the Financial Conduct Authority’s review of high-cost credit and overdrafts

29 November 2016

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “Which? has long highlighted the fact that punitive unarranged overdraft fees can be more expensive than some payday loans. The Financial Conduct Authority must now use this review to tackle these high charges, which are often faced by the most vulnerable customers.”   Background In July […]

Statement: Banking, Personal Finance, Vickie Sheriff

Next
  • Latest Tweets from Which? Press Office

    Which? Press Office
    • An @itvnews report on a mortgage guarantee scheme -aimed at helping aspiring homeowners with small deposits onto th… https://t.co/5a4c4NWaEC from Twitter Web App
    • Here are the results of our research revealing which shops have the best COVID-19 safety measures https://t.co/UksYhtdUWk from Twitter Web App
    • RT @TheHouseLive: A landmark consumer case could see millions of people get up to £30 back in their pockets. @WhichUK CEO Anabel Hoult ex… from Twitter Web App
    @whichpress
  • Sign up to receive all the latest news from Which?


    We will process your details in accordance with our privacy notice.

  • Popular Tags

    Alex Neill Banking banking standards Banks Big Change broadband Business Calling Time Car Consumer Consumer Rights credit customers Economy Energy Financial services Food Gareth Shaw government Health Higher Education Insurance Money Mortgage Natalie Hitchins Nuisance calls Payday lenders Payday loans Payment Protection Insurance Pensions Personal Finance Peter Vicary-Smith PPI Public Services Retail Richard Lloyd Rory Boland scams Technology Telecomms Telecoms Transport Travel University Which?
  • Which? Campaigns

    • Freedom to pay. Our way.

      Help us protect access to cash as a payment option

    • Scams

      Call on the government to safeguard us from scams

  • Which? Spokespeople

    Meet the team of Which? experts.

  • Help Centre
  • Which? Directory
  • Accessibility
  • Terms & conditions
  • Privacy
  • Cookies
  • MSA statement
  • Careers
  © Which? 2018