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Results for Banking tag

February 2022

Challenger banks eclipse high street giants in Which?’s current account survey

9 February 2022

Four in 10 current account holders have been with the same bank for more than 20 years, new Which? research reveals, despite challenger banks outperforming traditional high street banks in the consumer champion’s current account survey. Which? surveyed more than 4,400 members of the public on their opinions of their current account providers, and found […]

Press Release: Banking, Jenny Ross, Money

October 2021

Challenger bank, Starling, bags its first ever Which? Award as it’s named Banking Brand of the Year

7 October 2021

For the first time, a ‘challenger bank’ has won the coveted Which? Award for Banking Brand of the Year, seeing off  impressive competition from Nationwide – who has been the winner of the award since 2017.  Starling Bank is a relatively new player to the UK banking scene, launching the nation’s first app-only current account […]

Press Release: Banking, Which? Awards

December 2020

Banking giants brought down to size as challengers dominate Which? survey

9 December 2020

Challenger banks have cemented their place at the top of the rankings in Which?’s annual current account survey, with Starling Bank coming ahead of the pack. The consumer champion surveyed more than 4,500 members of the public on their opinions of their current account providers, and found a trio of challenger banks were the most […]

Press Release: Banking, current accounts, Jenny Ross, Money

December 2018

Challenger banks record high levels of customer satisfaction, while TSB slumps

1 December 2018

Smartphone-only challenger bank Monzo has soared to the top of Which?’s bank account satisfaction survey, which also saw TSB slump to the bottom following a turbulent year of IT failings. Which? surveyed thousands of members of the public to determine overall customer satisfaction with their bank’s current account and how likely they are to recommend […]

Press Release: bank, Banking

June 2018

​Bank branches closing at an alarming rate with 60 shutting a month, warns Which?

15 June 2018

New research from Which? shows bank branches are closing at a rate of 60 a month – leaving people struggling to access the financial services they rely on across the UK. The consumer champion has tracked bank branch closures across the UK since 2015 and can reveal that 2,868 branches have closed during this period, […]

Press Release: Banking

December 2017

Which? responds to latest bank branch closures announcement

1 December 2017

Gareth Shaw, Which? money expert, said:  “With bank branch closures gathering pace, it’s vital that banks ensure all consumers have access to vital everyday banking services, no matter where they live. “At a time when the payment industry is putting forward proposals that could significantly reduce the number of free-to-use ATMs, this news will be […]

Statement: Banking

March 2017

“It’s been clear for years that the banks should be working much harder to resolve PPI claims fairly” – Which? response to FCA confirmation of PPI timebar

2 March 2017

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “It’s been clear for years that the banks should be working much harder to resolve PPI claims fairly. The current process has been wholly inadequate and driven too many consumers to use claims management companies. Now the regulator has confirmed a deadline for the victims of […]

Statement: Banking, Personal Finance, PPI, Vickie Sheriff

February 2017

Overdraft charges could cost £156 more than payday loans

8 February 2017

Which? is calling for the regulator to act on unarranged overdraft fees after new research finds charges from big high street banks could cost up to 180% of the amount borrowed. Which? research finds that consumers needing as little as £100 could be charged up to £156 more by some major high street banks than […]

Press Release: Banking, Money, Payday loans, Personal Finance, Vickie Sheriff

“Today’s announcement simply allows banks to continue to set their own level of exorbitant fees” – Which? response to the CMA’s Retail Banking Market Investigation Order 2017

2 February 2017

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “Which? research has shown that punitive unarranged overdraft fees can be more expensive than some payday loans, and today’s announcement simply allows banks to continue to set their own level of exorbitant fees. The Financial Conduct Authority must now use its review of high-cost short-term credit […]

Statement: Banking, Money, Personal Finance, Vickie Sheriff

January 2017

Banks still letting customers down on clear charging

14 January 2017

According to the latest annual Which? banking customer satisfaction survey, the majority of banks still need to do away with hidden charges and penalties. Which? asked current account customers to rate almost 5,000 accounts for a variety of aspects of day-to-day banking, including: how banks dealt with complaints, how clear charges and penalty fees are, […]

Press Release: Banking, Banks, Barclays, customer satisfaction, HSBC, Lloyds, mobile banking, Natwest, Vickie Sheriff

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