Jenny Ross, Which? Money Editor, said: “The country’s cash infrastructure has been cut to the bone in recent years due to ATMs and bank branches closing, leaving millions of consumers who rely on cash and face-to-face banking services at risk of being cut adrift. “It’s encouraging to see the banking industry announce more banking hubs […]
Four in 10 current account holders have been with the same bank for more than 20 years, new Which? research reveals, despite challenger banks outperforming traditional high street banks in the consumer champion’s current account survey. Which? surveyed more than 4,400 members of the public on their opinions of their current account providers, and found […]
For the first time, a ‘challenger bank’ has won the coveted Which? Award for Banking Brand of the Year, seeing off impressive competition from Nationwide – who has been the winner of the award since 2017. Starling Bank is a relatively new player to the UK banking scene, launching the nation’s first app-only current account […]
Challenger banks have cemented their place at the top of the rankings in Which?’s annual current account survey, with Starling Bank coming ahead of the pack. The consumer champion surveyed more than 4,500 members of the public on their opinions of their current account providers, and found a trio of challenger banks were the most […]
Smartphone-only challenger bank Monzo has soared to the top of Which?’s bank account satisfaction survey, which also saw TSB slump to the bottom following a turbulent year of IT failings. Which? surveyed thousands of members of the public to determine overall customer satisfaction with their bank’s current account and how likely they are to recommend […]
New research from Which? shows bank branches are closing at a rate of 60 a month – leaving people struggling to access the financial services they rely on across the UK. The consumer champion has tracked bank branch closures across the UK since 2015 and can reveal that 2,868 branches have closed during this period, […]
Gareth Shaw, Which? money expert, said: “With bank branch closures gathering pace, it’s vital that banks ensure all consumers have access to vital everyday banking services, no matter where they live. “At a time when the payment industry is putting forward proposals that could significantly reduce the number of free-to-use ATMs, this news will be […]
Vickie Sheriff, Which? Director of Campaigns and Communications, said: “It’s been clear for years that the banks should be working much harder to resolve PPI claims fairly. The current process has been wholly inadequate and driven too many consumers to use claims management companies. Now the regulator has confirmed a deadline for the victims of […]
Which? is calling for the regulator to act on unarranged overdraft fees after new research finds charges from big high street banks could cost up to 180% of the amount borrowed. Which? research finds that consumers needing as little as £100 could be charged up to £156 more by some major high street banks than […]
Vickie Sheriff, Which? Director of Campaigns and Communications, said: “Which? research has shown that punitive unarranged overdraft fees can be more expensive than some payday loans, and today’s announcement simply allows banks to continue to set their own level of exorbitant fees. The Financial Conduct Authority must now use its review of high-cost short-term credit […]