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Results for Banking tag

December 2016

As one door closes

14 December 2016

Which? research finds that high street banks have closed more than 1,000 branches across the UK in the past two years as customers go online and banking services are offered at Post Offices.   As the Griggs report finds that banks could do more to support local communities when they shut branches, new Which? research […]

Press Release: Banking, Banks, Personal Finance, Peter Vicary-Smith

November 2016

The FCA must now use this review to tackle these high charges” – Which? response to the Financial Conduct Authority’s review of high-cost credit and overdrafts

29 November 2016

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “Which? has long highlighted the fact that punitive unarranged overdraft fees can be more expensive than some payday loans. The Financial Conduct Authority must now use this review to tackle these high charges, which are often faced by the most vulnerable customers.”   Background In July […]

Statement: Banking, Personal Finance, Vickie Sheriff

“This is a welcome first step, but is not a cure” – Which? response to Payment Strategy Forum’s confirmation of payee initiative

29 November 2016

Alex Neill, Managing Director of Which? Home & Legal Services, said: “This is a welcome first step, but is not a cure and won’t be enough to protect people from bank transfer scams. Many people will be surprised that banks don’t already do things like check that the payee name matches the account number. “With […]

Statement: Banking, Personal Finance, scams

Which? reveals potential scale of bank transfer scams

22 November 2016

In just two weeks since Which? launched its online scams reporting tool, more than 650 people have told us about losing over £5.5 million to bank transfer scams. Which? is submitting stories from victims of scams to the Payment Systems Regulator as evidence in its super-complaint into bank transfer fraud. UK consumers now make over […]

Press Release: Banking, Personal Finance, scams, Super-complaint

“Banks can and must do a better job of working with their customers” – Which? response to Griggs report on access to banking protocol

10 November 2016

Peter Vicary-Smith, Which? Chief Executive, said: “Access to the services necessary to make every day banking possible should be simple and straightforward. Banks can and must do a better job of working with their customers to understand their needs and those of the local community, especially when they are making changes to the services they […]

Statement: Banking, Personal Finance, Peter Vicary-Smith

September 2016

Which? makes super-complaint on scams

23 September 2016

Today Which? is making the first super-complaint to the financial regulators calling on them to ensure banks better protect customers who are tricked into transferring money to a fraudster. UK consumers now make over 70 million bank transfers a month, compared to just over 100 million in a whole year a decade ago. However protections […]

Press Release: bank transfer, Banking, Banks, credit card, debit card, FCA, Financial Conduct Authority, fraud, fraudsters, Payment Systems Regulator, PSR, scam, scammers, scams, Super-complaint

August 2016

“There are always winners and losers with base rate cuts” – Which? response to the Bank of England base rate cut.

4 August 2016

Harry Rose, Which? Money Editor, said: “There are always winners and losers with base rate cuts. Borrowers are more likely to be better off after a rate cut, as lenders may offer loans and mortgages at lower rates. However, not all tracker mortgages will automatically drop, so it’s worth checking with your provider.    “For savers […]

Statement: Banking, Harry Rose, Money, Mortgage, Personal Finance

“The PPI scandal has been one disaster followed by another” – Which? response to the Financial Conduct Authority’s PPI update.

2 August 2016

Alex Neill, Director of Policy and Campaigns, Which?, said:  “The PPI scandal has been one disaster followed by another, it is the country’s biggest financial scandal with a wholly inadequate redress scheme. “If a PPI deadline is to be introduced, when millions of pounds are still being set aside for payouts, the FCA must work with […]

Statement: Banking, Banks, Personal Finance, PPI

July 2016

Overdraft charges more expensive than payday loans

9 July 2016

Which? is calling for a crackdown on unarranged overdraft charges as we find that consumers face higher charges for using an unarranged overdraft than they would if they took out a payday loan. New Which? research finds that consumers needing as little as £100 could be charged up to 12.5 times more by major high […]

Press Release: Banking, Consumer, Payday loans, Personal Finance

May 2016

“This inquiry has achieved little more than to propose basic information measures the big banks should have introduced years ago” – Which? response to the CMA’s proposed banking remedies

17 May 2016

Alex Neill, Which? Director of Policy and Campaigns, said:   “After 18 months this inquiry achieved little more than to propose basic information measures that the big banks should have introduced years ago. Steps to stimulate switching are welcome but the chance to deliver better banking for all consumers has been missed.   “The ball […]

Statement: Banking, Banks, CMA, Overdraft fees

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