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Which? today launches its ‘We Deserve Better Banks’ campaign calling for coordinated action by the regulators, government and industry to: Ensure banks listen to their customers about the quality of service and culture they expect; Give customers better tools to put them in control of managing their money; Tackle unfair unauthorised overdrafts. Our latest banking customer surveys […]
Which? executive director, Richard Lloyd, said: “News of these staggering new provisions for PPI mis-selling from the banks today clearly show just how many consumers are yet to be compensated. If a time bar is to be introduced, banks must redouble their efforts and prove their customers are receiving fair and speedy compensation.” Notes […]
Which? has put together our five top tips to help save money in 2016 by switching providers and haggling for a better deal. Our research shows that households can save hundreds of pounds by bartering on their telecoms bill and a further £297 by switching energy providers. Which? executive director, Richard Lloyd, said: “With many people […]
As part of the Government’s Better Deal, the Chancellor has announced that Which? will work with businesses to change the way they present their terms and conditions, particularly online, and help ensure there are no surprises for consumers. This announcement comes as new research from Which? finds nine in ten (90%) people have agreed to […]
Which? executive director, Richard Lloyd, said: “The sheer hassle of getting a new mobile, energy supplier or bank account means millions of us are losing out on potential savings. We need fast and simple switching, fit for the 21st century, and proper compensation for customers who lose out when they can’t change supplier easily through […]
Which? executive director, Richard Lloyd, said: “It’s vital that people can get the advice they need to help them make important financial decisions. But too many consumers don’t have anywhere to turn to for good quality advice at an affordable price. This review must ensure consumers have access to the right support and protection that […]
Which? is calling on the Competition and Markets Authority (CMA) to ensure its retail banking market investigation goes beyond fixing the basics and commits to testing a range of measures to make the market work for consumers. In its new submission to the CMA’s inquiry into Personal Current Accounts, Which? says that as a minimum the […]
Three in five Which? members have experienced bank fraud and our latest investigation shows banks can be inconsistent when it comes to handling fraud claims. We surveyed over 3,000 people about their experiences of card fraud and worryingly three in five (59%) had experienced fraud, with 64% of these having been targeted in the last […]
Which? executive director, Richard Lloyd, said: “Banks have suffered a series of unacceptable failures with their IT systems in recent years and this latest one at HSBC will do little to reassure consumers that banks are making improvements. It’s essential regulators continue to take tough action to ensure banks properly maintain the payments system we […]
Which? executive director, Richard Lloyd, said: “The staggering extra provisions set aside for PPI mis-selling this week, including the whopping £1.4 billion from Lloyds, clearly show there’s still huge numbers of consumers yet to be compensated. This scandal will rumble on for years unless the banks pull their socks up and start making it much quicker and easier for people […]