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Results for Banks tag

February 2022

Creaking power of attorney system in desperate need of improvement, Which? warns

16 February 2022

Which? warns that the power of attorney system is in desperate need of improvement, as new research finds widespread confusion about how the process works and banks often causing avoidable problems for people registering as attorneys. Lasting Power of Attorney (LPA) is a legal document where one person gives another the power to make financial […]

Press Release: Banks, Jenny Ross, Money

August 2021

Which? comments on CMA’s banks customer survey results

16 August 2021

Gareth Shaw, Which? Head of Money, said: “These latest results echo our own findings that show some challenger banks are leaving the biggest household names in the shade, with their innovative approach in key areas like customer service, communication and transparency of charges being highly valued by customers.    “The Covid-19 pandemic has put many people’s personal finances […]

Statement: Banks, CMA, Gareth Shaw

June 2021

Some banks leaving customers exposed to scammers, Which? research finds

10 June 2021

Some banks can and should be doing more to protect their customers from criminals trying to steal sensitive information, Which? research has found.  With the last year seeing an increase in scams, many consumers will expect that the companies they deal with in their everyday lives are doing everything they can to protect them. However, […]

Press Release: bank transfer scams, Banks, Jenny Ross

April 2021

Which? comments on Community Access to Cash Pilots scheme

28 April 2021

Gareth Shaw, Which? Head of Money, said:  “These initiatives could have a really positive impact on communities that have seen sharp cuts to their cash machine and bank branch networks in recent years, which have forced some cash dependent consumers to travel unreasonable distances or face hefty charges to withdraw their own money. “However, in […]

Statement: ATMs, Banks, cash, Cash Machines, Gareth Shaw

Which? comments on House of Lords report on banks’ duty of care to customers

24 April 2021

Gareth Shaw, Which? Head of Money, said: “Millions of people rely on cash as they are not ready or able to take advantage of digital payments. However, rapid closures to the cash machine and bank branch networks in recent years mean that many of these consumers risk being abandoned by their banks. “Our research has […]

Statement: Banks, cash, Cash Machines, Gareth Shaw

February 2021

Banks failing bereaved families with delays and admin errors as coronavirus hits services, Which? reveals

15 February 2021

Bereaved families settling their loved ones’ finances are facing severe delays and costly admin errors during the pandemic, as Which? reveals how some banks are losing death certificates and failing to close accounts of people who have passed away. The consumer champion surveyed 1,600 members about their experience of acting as an executor and found […]

Press Release: Banks, Jenny Ross, Probate

January 2018

Grab a slice of the PPI

21 January 2018

With just over a year and a half left to claim for mis-sold payment protection insurance (PPI), Which? is urging consumers to use its free tool to recoup some of the £38 billion they may be owed by the banks. As the total amount set aside by the big five banks – Lloyds, HSBC, RBS, […]

Press Release: Banks, Barclays, billions, HSBC, Lloyds, mis-sold, Money, Payment Protection Insurance, PPI, RBS, Santander

June 2017

Which? response to the NAO report into online fraud

30 June 2017

Gareth Shaw, Which? money expert, said: “Although the banking industry has started to raise awareness of fraud, banks are still placing too much responsibility on consumers to spot and protect themselves from sophisticated online scams. “We’ve heard from many people who have lost life-changing amounts of money through bank transfer fraud, but who have seen little […]

Statement: bank transfer scams, Banks, fraud, Money, online fraud, scams, Super-complaint, transfer fraud

March 2017

“FCA must use its review of high-cost short-term credit to tackle these exorbitant charges” – Which? response to APPG announcement on overdraft charges

1 March 2017

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “Which? has repeatedly found that people with a financial shortfall can be charged much more by the big high street banks for using an unarranged overdraft than they would by a payday loan company. The Financial Conduct Authority must use its review of high-cost short-term credit […]

Statement: Banks, Consumer, Personal Finance

January 2017

Banks still letting customers down on clear charging

14 January 2017

According to the latest annual Which? banking customer satisfaction survey, the majority of banks still need to do away with hidden charges and penalties. Which? asked current account customers to rate almost 5,000 accounts for a variety of aspects of day-to-day banking, including: how banks dealt with complaints, how clear charges and penalty fees are, […]

Press Release: Banking, Banks, Barclays, customer satisfaction, HSBC, Lloyds, mobile banking, Natwest, Vickie Sheriff

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