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Results for Banks tag

February 2021

Banks failing bereaved families with delays and admin errors as coronavirus hits services, Which? reveals

15 February 2021

Bereaved families settling their loved ones’ finances are facing severe delays and costly admin errors during the pandemic, as Which? reveals how some banks are losing death certificates and failing to close accounts of people who have passed away. The consumer champion surveyed 1,600 members about their experience of acting as an executor and found […]

Press Release: Banks, Jenny Ross, Probate

January 2018

Grab a slice of the PPI

21 January 2018

With just over a year and a half left to claim for mis-sold payment protection insurance (PPI), Which? is urging consumers to use its free tool to recoup some of the £38 billion they may be owed by the banks. As the total amount set aside by the big five banks – Lloyds, HSBC, RBS, […]

Press Release: Banks, Barclays, billions, HSBC, Lloyds, mis-sold, Money, Payment Protection Insurance, PPI, RBS, Santander

June 2017

Which? response to the NAO report into online fraud

30 June 2017

Gareth Shaw, Which? money expert, said: “Although the banking industry has started to raise awareness of fraud, banks are still placing too much responsibility on consumers to spot and protect themselves from sophisticated online scams. “We’ve heard from many people who have lost life-changing amounts of money through bank transfer fraud, but who have seen little […]

Statement: bank transfer scams, Banks, fraud, Money, online fraud, scams, Super-complaint, transfer fraud

March 2017

“FCA must use its review of high-cost short-term credit to tackle these exorbitant charges” – Which? response to APPG announcement on overdraft charges

1 March 2017

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “Which? has repeatedly found that people with a financial shortfall can be charged much more by the big high street banks for using an unarranged overdraft than they would by a payday loan company. The Financial Conduct Authority must use its review of high-cost short-term credit […]

Statement: Banks, Consumer, Personal Finance

January 2017

Banks still letting customers down on clear charging

14 January 2017

According to the latest annual Which? banking customer satisfaction survey, the majority of banks still need to do away with hidden charges and penalties. Which? asked current account customers to rate almost 5,000 accounts for a variety of aspects of day-to-day banking, including: how banks dealt with complaints, how clear charges and penalty fees are, […]

Press Release: Banking, Banks, Barclays, customer satisfaction, HSBC, Lloyds, mobile banking, Natwest, Vickie Sheriff

December 2016

“Has let the banks off the hook” – Which? response to the Payment Systems Regulator’s response to its super-complaint on bank transfer scams.

16 December 2016

Alex Neill, Managing Director of Which? Home & Legal Services, said: “The regulator has finally acknowledged the considerable consumer harm caused by bank transfer scams. However, while recognising that the industry is not doing enough, it has failed to adequately address the issue of liability and has let the banks off the hook, giving them […]

Statement: Alex Neill, Bank transfers, Banks, scams, scams super complaint

As one door closes

14 December 2016

Which? research finds that high street banks have closed more than 1,000 branches across the UK in the past two years as customers go online and banking services are offered at Post Offices.   As the Griggs report finds that banks could do more to support local communities when they shut branches, new Which? research […]

Press Release: Banking, Banks, Personal Finance, Peter Vicary-Smith

October 2016

Banks can do more to protect us from online banking fraud

20 October 2016

New Which? research finds that major high street banks have failed to adopt two-factor security steps that could safeguard their customers from scams. Bank fraud is booming. In 2014-2015 losses soared by 64% to £133.5m for online banking and 28% to £323.3m for phone banking yet some of the major high street banks are failing […]

Press Release: Alex Neill, Banks, Personal Finance, scams, Super-complaint

September 2016

Which? makes super-complaint on scams

23 September 2016

Today Which? is making the first super-complaint to the financial regulators calling on them to ensure banks better protect customers who are tricked into transferring money to a fraudster. UK consumers now make over 70 million bank transfers a month, compared to just over 100 million in a whole year a decade ago. However protections […]

Press Release: bank transfer, Banking, Banks, credit card, debit card, FCA, Financial Conduct Authority, fraud, fraudsters, Payment Systems Regulator, PSR, scam, scammers, scams, Super-complaint

August 2016

“The PPI scandal has been one disaster followed by another” – Which? response to the Financial Conduct Authority’s PPI update.

2 August 2016

Alex Neill, Director of Policy and Campaigns, Which?, said:  “The PPI scandal has been one disaster followed by another, it is the country’s biggest financial scandal with a wholly inadequate redress scheme. “If a PPI deadline is to be introduced, when millions of pounds are still being set aside for payouts, the FCA must work with […]

Statement: Alex Neill, Banking, Banks, Personal Finance, PPI

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