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Results for Banks tag

December 2016

“Has let the banks off the hook” – Which? response to the Payment Systems Regulator’s response to its super-complaint on bank transfer scams.

16 December 2016

Alex Neill, Managing Director of Which? Home & Legal Services, said: “The regulator has finally acknowledged the considerable consumer harm caused by bank transfer scams. However, while recognising that the industry is not doing enough, it has failed to adequately address the issue of liability and has let the banks off the hook, giving them […]

Statement: Bank transfers, Banks, scams, scams super complaint

As one door closes

14 December 2016

Which? research finds that high street banks have closed more than 1,000 branches across the UK in the past two years as customers go online and banking services are offered at Post Offices.   As the Griggs report finds that banks could do more to support local communities when they shut branches, new Which? research […]

Press Release: Banking, Banks, Personal Finance, Peter Vicary-Smith

October 2016

Banks can do more to protect us from online banking fraud

20 October 2016

New Which? research finds that major high street banks have failed to adopt two-factor security steps that could safeguard their customers from scams. Bank fraud is booming. In 2014-2015 losses soared by 64% to £133.5m for online banking and 28% to £323.3m for phone banking yet some of the major high street banks are failing […]

Press Release: Banks, Personal Finance, scams, Super-complaint

September 2016

Which? makes super-complaint on scams

23 September 2016

Today Which? is making the first super-complaint to the financial regulators calling on them to ensure banks better protect customers who are tricked into transferring money to a fraudster. UK consumers now make over 70 million bank transfers a month, compared to just over 100 million in a whole year a decade ago. However protections […]

Press Release: bank transfer, Banking, Banks, credit card, debit card, FCA, Financial Conduct Authority, fraud, fraudsters, Payment Systems Regulator, PSR, scam, scammers, scams, Super-complaint

August 2016

“The PPI scandal has been one disaster followed by another” – Which? response to the Financial Conduct Authority’s PPI update.

2 August 2016

Alex Neill, Director of Policy and Campaigns, Which?, said:  “The PPI scandal has been one disaster followed by another, it is the country’s biggest financial scandal with a wholly inadequate redress scheme. “If a PPI deadline is to be introduced, when millions of pounds are still being set aside for payouts, the FCA must work with […]

Statement: Banking, Banks, Personal Finance, PPI

May 2016

“Too many people have been driven to use claims management companies”, Which? response to Financial Ombudsman figures.

26 May 2016

Alex Neill, Which? Director of Policy and Campaigns, said: “The huge number of PPI complaints still going to the ombudsman is yet more evidence that the systems the regulator and banks have put in place have not worked.  Too many people have been driven to use claims management companies (CMC’s) that are taking a large […]

Statement: Banks, PPI

“This inquiry has achieved little more than to propose basic information measures the big banks should have introduced years ago” – Which? response to the CMA’s proposed banking remedies

17 May 2016

Alex Neill, Which? Director of Policy and Campaigns, said:   “After 18 months this inquiry achieved little more than to propose basic information measures that the big banks should have introduced years ago. Steps to stimulate switching are welcome but the chance to deliver better banking for all consumers has been missed.   “The ball […]

Statement: Banking, Banks, CMA, Overdraft fees

March 2016

“A lost opportunity to deliver better banking” – Which? response to CMA retail banking market investigation update

7 March 2016

Which? executive director, Richard Lloyd, said: “This inquiry is now looking like a lost opportunity to deliver better banking for consumers. We are disappointed that the CMA appears unwilling to take action to control unfair, punitive charges faced by unauthorised overdraft users. More information and prompts are simply not enough.   “The regulator should use this further extension […]

Statement: Banks, Better Banking, CMA

February 2016

Which? launches campaign for better banks

13 February 2016

Which? today launches its ‘We Deserve Better Banks’ campaign  calling for coordinated action by the regulators, government and industry to: Ensure banks listen to their customers about the quality of service and culture they expect; Give customers better tools to put them in control of managing their money; Tackle unfair unauthorised overdrafts. Our latest banking customer surveys […]

Press Release: Banking, banking standards, Banks, Consumer, Which?

October 2015

“A time limit must not reward those banks that have dragged their heels over paying out compensation” – Which? response to today’s FCA’s PPI timeline announcement

2 October 2015

Which? executive director, Richard Lloyd, said: “It’s been clear for years that banks should be working much harder to resolve PPI claims fairly and a time limit must not reward those that have dragged their heels over paying out compensation. “If a timebar is introduced, the FCA must make sure all banks carry out a […]

Statement: Banks, Financial services, Money, Payment Protection Insurance, PPI, Which?

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