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With just over a year and a half left to claim for mis-sold payment protection insurance (PPI), Which? is urging consumers to use its free tool to recoup some of the £38 billion they may be owed by the banks. As the total amount set aside by the big five banks – Lloyds, HSBC, RBS, […]
More than half of consumers think it’s easier to use a claims management company to make a Payment Protection Insurance (PPI) claim than go directly to their bank, new Which? research has found, as the consumer champion launches a free tool that makes PPI compensation claims as easy as possible ahead of the deadline. With […]
According to the latest annual Which? banking customer satisfaction survey, the majority of banks still need to do away with hidden charges and penalties. Which? asked current account customers to rate almost 5,000 accounts for a variety of aspects of day-to-day banking, including: how banks dealt with complaints, how clear charges and penalty fees are, […]
Which? response to Barclays increasing PPI provision Barclays’ further £600 million provision for paying back mis-sold Payment Protection Insurance, announced today, takes the total amount set aside by the banks to £13.6 billion. If current pay-out rates continue, we estimate that even with the increase, Barclays’ new provision would only last until about October this […]
Nearly a third of card fraud victims are having to wait to get their money back, according to new Which? research, despite obligations on banks to refund customers immediately. The survey of more than 4,000 Which? members revealed 29% of those suffering credit and debit card fraud are having to wait weeks or even months to […]