We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

  • Skip to main content
  • Skip to search
Go to Which? homepage
  • Go to Which? homepage
  • Technology

    Technology

    Loading...
  • Home & garden

    Home & garden

    Loading...
  • Money

    Money

    Loading...
  • Baby & child

    Baby & child

    Loading...
  • Cars & travel

    Cars & travel

    Loading...
  • Consumer Rights & Campaigns

    Consumer Rights & Campaigns

    Loading...
  • Services

    Services

    Loading...
  • More from Which?

    More from Which?

    Loading...
Navigate around Which? Search Which? My account My account

My account

Hello

View account
Log out

My account

Log in
Join
Which? Press Office
Menu
  • Home
  • Latest Releases
  • Broadcast Media Spokespeople
  • Press Office Contacts

Results for Big Change tag

August 2013

Cost of PPI scandal now more than double the cost of the Olympics

1 August 2013

Today’s announcement from Lloyds Banking Group of an extra £500 million provision for mis-sold Payment Protection Insurance (PPI) now takes total PPI provisions across all banks to a staggering £18.8 billion – more than double the cost of the Olympic Games (£8.9 billion). Total Lloyds PPI provisions now total £7.275 billion. There has been a noticeable […]

Statement: Banking, banking standards, Banks, Big Change, Money, Payment Protection Insurance, PPI

July 2013

Bank of Ireland failing to keep customers happy

18 July 2013

In the latest biannual survey of bank customer satisfaction, we reveal those that have made it to Which? Recommended Provider status, and those that continue to let their customers down. Which? surveyed 1,631 members of the general public: ·         Bank of Ireland came bottom, with a score of just 41%, scoring just two out of five […]

Press Release: Banking, banking standards, Big Change

June 2013

Banks can’t be trusted to fix themselves

25 June 2013

Following the final report from the Parliamentary Commission into Banking Standards (PCBS), Which? finds around eight in 10 (84%) people think the organisation overseeing professional standards should be independent of the banking industry. Which? has found that, while more than half (53%) are confident the Commission’s recommendations will lead to positive improvements in banks, the […]

Press Release: Banking, banking standards, Big Change

Which? response to the Parliamentary Commission on Banking Standards final report

19 June 2013

Peter Vicary-Smith, Which? chief executive said: “These proposals could signal the start of the big change in banking that consumers have been crying out for, but more will need to be done to transform the toxic culture at the heart of this industry. “We welcome the measures on competition and greater senior accountability. But while the […]

Statement: banking standards, Big Change, Peter Vicary-Smith

Response to investigation in the Times of PPI complaints handling at Lloyds

11 June 2013

Richard Lloyd, executive director of Which?, said: Responding to the  investigation in today’s Times over PPI complaints handling at Lloyds bank, Which? executive director Richard Lloyd said: “PPI is already the biggest financial mis-selling scandal of all time and this investigation yet again casts doubt on claims by banks that they are cleaning up their […]

Statement: Banking, banking standards, Big Change, Lloyds, Lloyds Banking Group, pp

May 2013

Response to the Financial Ombudsman’s annual review

29 May 2013

In response to the Financial Ombudsman’s annual review of personal finance disputes, Richard Lloyd, Which? executive director, said: “These shocking figures show banks are still letting their customers down and failing to help consumers with legitimate claims get the compensation they’re rightly owed. “The Financial Conduct Authority must take tough action against any bank found dragging its […]

Statement: Banking, Big Change, PPI

Response to the RBS mobile banking app glitch today

24 May 2013

Responding to the RBS mobile banking app glitch today, a Which? spokesperson said: “Consumers increasingly use mobile banking services to access their accounts and will want to be assured that their money is accessible and safe at all times. These frequent glitches continue to raise questions about how robust and reliable banks’ IT systems are.”

Statement: Banking, Big Change, Consumer

Which? response to payday lenders

15 May 2013

The Consumer Finance Association (CFA) today called on MPs not to class all their customers as “vulnerable”. In response, Which? executive director Richard Lloyd said: “Our research shows that many households are increasingly reliant on high-cost credit to clear existing debts or to pay for essentials like food. “Poor affordability checks and excessive charges are […]

Statement: Big Change, Payday lenders, Payday loans

Which? response to Post Office entering current account market

13 May 2013

In response to the Post Office announcing it is to enter the current account market, Which? executive director, Richard Lloyd, said: “It’s good to see more choice in banking on the high street and the Post Office must now show they can deliver a genuinely consumer-friendly alternative to the dominant big five banks. If they offer […]

Statement: Banking, Banks, Big Change, Consumer, Financial services, Money, Personal Finance

April 2013

Statement in response to collapse of Lloyds branch sale to Co-op

24 April 2013

Statement in response to collapse of Lloyds branch sale to Co-op from Which? executive director Richard Lloyd:  “This is very bad news for everyone wanting to see more competition in retail banking anytime soon. “The Co-op’s decision is a setback to the Government’s efforts to tackle the unhealthy dominance of our biggest banks. This would […]

Statement: Banking, Big Change, Financial services, Personal Finance

Next Previous
  • Latest Tweets from Which? Press Office

    Which? Press Office
    • We're calling for an investigation into the airline's treatment of passengers and compliance with consumer rights l… https://t.co/0eqr3Jn67G from TweetDeck
    • Rory Boland from @WhichUK , said the latest cancellations were a "damning indictment" of BA's failure to manage its… https://t.co/NsRJtMwPKw from Twitter Web App
    • More than 2m households have missed a bill payment every month this year as people struggle to keep their heads abo… https://t.co/9UEuk1YalK from Twitter Web App
    @whichpress
  • Popular Tags

    Adam French Banking banking standards Banks Big Change broadband Business Calling Time Car CMA Consumer Consumer Rights credit customers Energy Financial services Food fraud Gareth Shaw government Harry Rose Health Insurance Jenny Ross Money Mortgage Natalie Hitchins Nuisance calls Payday lenders Payday loans Pensions Personal Finance PPI Public Services Retail Rocio Concha Rory Boland scams Technology Telecomms Telecoms Transport Travel University Which?
  • Which? Campaigns

    • Freedom to pay. Our way.

      Help us protect access to cash as a payment option

    • Scams

      Call on the government to safeguard us from scams

  • Which? Spokespeople

    Meet the team of Which? experts.

  • Help Centre
  • Which? Directory
  • Accessibility
  • Terms & conditions
  • Privacy
  • Cookies
  • MSA statement
  • Careers
  • About Which?
  © Which? 2018