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Commenting on British Gas firm Centrica’s increase in profits, Which? executive director Richard Lloyd said: “At a time when spiralling energy bills are consumers’ top financial worry, people are bound to question whether they’re paying a fair price when they see a big profits announcement from the biggest of the energy giants. “The Prime Minister […]
The third Which? energy telesales survey reveals the standard of energy company telesales has improved since last year, but we’ve found getting the correct details of the cheapest deal over the phone can still be a struggle. According to Ofgem around a quarter of customers still ring up energy companies to check they are on the best deal, […]
Our largest ever energy company satisfaction survey reveals the biggest energy companies are being trounced by smaller suppliers on customer satisfaction, despite dominating the UK energy market. For a second year running, energy giants Npower and EDF Energy have come bottom of our results table scoring 39% and 46% respectively, with Npower dropping by 2% […]
With trust in the energy industry collapsing, confusing adverts from energy companies and consumers still reeling from the recent spate of inflation busting price rises, Which? calls for radical new measures to increase competition in the broken energy market. A new Which? report, The Imbalance of Power, today lays bare the full extent to which […]
In response to the Prime Minister’s announcement on energy tariffs at PMQ’s earlier, Which? executive director, Richard Lloyd, said: “Legislating so that energy companies have to give the lowest tariff to their customers is a big statement from the Prime Minister and acknowledges that competition in the energy retail market has failed. This is a […]
Richard Lloyd, Which? executive director, said: “High energy prices are one of consumers’ top financial worries, and the millions of people struggling with rising energy costs expect much more action from the government than the help they have been promised today. “There are steps in the right direction in Ed Davey’s speech. It’s true that […]
The Big Switch winner, Co-operative Energy, has announced it is allowing an additional 10,000 new customers to switch to their fixed rate direct debit tariff. Which? has therefore extended the deadline for switching to 31st May 2012 to allow people time to sign up. Which? executive director Richard Lloyd said: “It’s great news that more […]
A Which? spokesperson said: “We’re pleased that E.ON has agreed to take part in The Big Switch, as this is an important way for energy companies to demonstrate they’re putting consumers’ interests first. “If E.ON submits a winning auction bid, we are very happy for it to match that price for existing customers, as our aim from the start has […]
Potential Big Switchers on 889 different tariffs Over 250,000 people have now joined The Big Switch to get a better energy deal. The campaign from Which? and 38 Degrees has captured the imagination of hard-pressed consumers who are fed up with the bamboozling array of complex tariffs. On average, over a thousand people are still […]
A Which? spokesperson said: “We are disappointed if any energy company feels they are not able to participate in The Big Switch and be part of delivering a better energy deal for people. If suppliers aren’t willing to engage with hundreds of thousands of potential new customers, it speaks volumes about why this industry needs […]