Broadband customers who stay with the same provider and don’t haggle for a better deal are being hit with loyalty penalties of up to £220 a year on average, according to new Which? analysis. The new research reveals that being a BT customer could involve a bigger loyalty premium than any of the other seven […]
Alex Neill, Which? Managing Director of Home Services, said: “These changes will mean that broadband providers will no longer be able to entice customers with unrealistic adverts promising speeds that most of their customers may never get. “We know that fast and reliable broadband is what really matters to broadband customers and have been campaigning […]
British households are paying for broadband services that are on average 51% slower than advertised, according to new Which? analysis. Results generated from 235,000 uses of the Which? broadband speed checker tool show that, on average, customers are paying for speeds of up to 38 megabits per second, but actually only receiving half that […]
More than half of British households have experienced a problem with their broadband service in the last year, according to the latest results of the Which? Broadband satisfaction survey. The survey of more than 1,900 broadband customers across 12 providers found common problems including price hikes, poor speeds, connection dropouts and router issues – highlighting […]
Alex Neill, Which? Managing Director of Home & Legal services, said: “Broadband is an essential part of modern life. The UK has lagged behind many other countries and people regularly have problems with speed and connectivity. “This extra investment must lead to a big improvement by the industry, so that consumers get faster, more reliable […]
Alex Neill, Which? Managing Director of Home & Legal services, said: “This research proves what Which? has been saying for years. Advertised broadband speeds can be misleading and many people are unaware that they may never get the attractive high speeds on offer. “We have been campaigning for the ASA and CAP to change […]
Alex Neill, Which? Managing Director of Home & Legal services, said: “Broadband is now seen as an essential service so providers need to be clear about what speeds they are offering in their promotions. “The ASA also need to tighten up the rules around broadband advertising as soon as possible so that more customers can […]
Alex Neill, Which? Director of Policy and Campaigns, said: “Many people now view broadband as an essential service so it’s only right that consumers are automatically compensated when their service is lost, as it has been for many BT customers today. “The Government must push forward with the Digital Economy Bill to give broadband customers […]
Alex Neill, Which? Director of Policy and Campaigns, said: “We welcome today’s commitment from Government to ensure every UK household has the legal right to a fast broadband connection, improved switching, automatic compensation when services fail and tougher sanctions for nuisance calling. “Telecoms are an essential service and it’s important that the measures in the Digital […]
A new Which? broadband customer satisfaction survey has found the UK’s biggest internet service providers are still failing on customer service with major providers occupying four of the bottom five slots and TalkTalk coming last once more. The latest results, following a survey of 3,717 broadband users, show that TalkTalk (38%) and BT (47%) achieved […]