Which? has asked Ofcom to urgently investigate concerns that Virgin Media is potentially breaking the law by giving itself sweeping powers to hike customer broadband bills by unlimited sums whenever it chooses. The consumer champion believes Virgin Media’s terms for customers are an attempt by the firm to “have its cake and eat it” by […]
Which? is calling on telecoms firms to urgently cancel 2023 mid-contract price hikes for financially vulnerable customers, as new research finds millions of low-income broadband customers will be left stuck between a rock and a hard place when prices are hiked in April. Every April, many broadband firms – such as BT, EE, Plusnet, TalkTalk […]
Which? is calling on telecoms firms to let customers leave without penalty if prices are hiked mid-contract, as new research shows that many broadband customers are trapped in a lose-lose situation where they either have to accept exorbitant mid-contract price increases or pay exit fees of over £200. Many broadband firms – such as BT, […]
As many mobile, TV and broadband firms prepare to hike monthly bills by up to 18 per cent this spring, new Which? research finds that customers could save over £250 a year by switching providers. The consumer champion asked more than 5,000 customers who had their contract end on either their mobile, broadband or broadband […]
Broadband speed worries are putting eligible households off signing up for discounted broadband deals, Which? reveals, as the consumer champion calls on telecoms providers to improve their social tariff offerings and allow eligible customers to switch without fees. Social tariffs are special discounted deals available for certain low-income customers – typically those in receipt of […]
Which? is calling on telecoms firms to let customers leave without penalty if prices are hiked mid-contract, as new research from the consumer champion shows people could face eye-watering broadband increases of almost 14 per cent in 2023. Many broadband firms – such as BT, EE, Plusnet, TalkTalk and Vodafone – raise prices every April […]
Millions of the most financially vulnerable could be missing out on hundreds of pounds a year because many providers are not advertising cheaper social tariffs on their social media regularly or when customers sign up for services, Which? has found. Which? research found that those customers who are eligible for a social tariff could save […]
As the impact of the cost of living crisis hits home for millions of people, Which? shares tips to save consumers hundreds of pounds on their broadband and mobile bills. Broadband and mobile customers across the country are paying more than they need to for their connections – but reducing these costs doesn’t have to […]
Broadband customers searching for their provider’s phone number on Google have been duped by misleading adverts for a suspect broadband broker, Which? research reveals. A Which? investigation found ads for two companies – Broadband Services and Phone Internet – regularly appeared at the top of Google’s results page when broadband customers searched for the Sky, […]
Half of UK broadband customers have experienced a problem with their service provider in the last year, with issues ranging from slow speeds to frequent outages – some lasting over an hour, new Which? research reveals. In a survey of almost 4,000 broadband customers, the consumer champion found that one in two (49%) broadband customers […]