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Millions of the most financially vulnerable could be missing out on hundreds of pounds a year because many providers are not advertising cheaper social tariffs on their social media regularly or when customers sign up for services, Which? has found. Which? research found that those customers who are eligible for a social tariff could save […]
As the impact of the cost of living crisis hits home for millions of people, Which? shares tips to save consumers hundreds of pounds on their broadband and mobile bills. Broadband and mobile customers across the country are paying more than they need to for their connections – but reducing these costs doesn’t have to […]
Broadband customers searching for their provider’s phone number on Google have been duped by misleading adverts for a suspect broadband broker, Which? research reveals. A Which? investigation found ads for two companies – Broadband Services and Phone Internet – regularly appeared at the top of Google’s results page when broadband customers searched for the Sky, […]
Half of UK broadband customers have experienced a problem with their service provider in the last year, with issues ranging from slow speeds to frequent outages – some lasting over an hour, new Which? research reveals. In a survey of almost 4,000 broadband customers, the consumer champion found that one in two (49%) broadband customers […]
John Lewis has been ranked the worst broadband provider for the second year running, while weak tech support and poor value for money meant Virgin Media was lowest-rated among the big broadband firms, according to new Which? research. The consumer champion’s annual survey of almost 4,000 broadband customers found that despite many providers subjecting their […]
Natalie Hitchins, Which? Head of Home Products and Services, said: “With the cost of living soaring, it’s vital that consumers most in need of support are able to access fair deals that are right for their needs. “Social tariffs can make a real difference, but woefully low levels of awareness and take-up indicate broadband providers could do more […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “The coronavirus crisis has meant consumers are more reliant on a good broadband connection than they’ve ever been before – so it’s positive to see the regulator removing barriers that are preventing people switching providers and getting a better deal. “This new “one touch switch” process […]
Which? is urging UK households to consider switching broadband and energy providers this September, as new research from the consumer champion reveals they could save up almost £300 a year on their bills. This autumn, many consumers will be looking to get their finances in order, especially with the energy price cap level set to […]
The UK’s ability to capitalise on the rollout of next-generation gigabit broadband is at risk because too few consumers and businesses are aware of the technology and its benefits, according to a report that proposes urgent action from government, industry and regulators to tackle the problem. With a £5 billion Project Gigabit investment from the […]
Some of the UK’s biggest broadband providers have been letting down their customers on connection reliability, internet speeds and value for money during the pandemic, according to Which?’s annual customer satisfaction survey. During the Covid-19 pandemic, broadband has proved more important than ever – with millions of people relying on their internet to work from […]