Results for broadband tag

Some of the UK’s biggest broadband providers have been letting down their customers on connection reliability, internet speeds and value for money during the pandemic, according to Which?’s annual customer satisfaction survey. During the Covid-19 pandemic, broadband has proved more important than ever – with millions of people relying on their internet to work from […]

Rocio Concha, Director of Policy and Advocacy at Which?, said: “This year has highlighted the importance of fast and reliable broadband, so it’s good to see the government prioritise areas which have suffered for too long with poor internet connections. “The government should clarify when these communities will actually be able to benefit from these […]

With more people than ever relying on home broadband during the pandemic, one in six Welsh consumers trying to carry out everyday tasks such as banking and managing their utilities online have had difficulty, according to Which?’s annual Consumers in Wales Report. The consumer champion carried out extensive research with more than 1,000 people in […]

Rocio Concha, Which? Director of Policy and Advocacy, said: “The pandemic has highlighted the importance of a good broadband connection, however when it comes to switching to get a better deal or service, some people have faced issues with the current process, which is not as easy as it could be.” “This proposal to introduce […]

New Which? research has found that two-thirds of current broadband deals see customers hit with substantial price hikes when their contract ends, as new rules requiring operators to tell people when their deal runs out come into force today. The consumer champion analysed current deals with the major providers and found more than two-thirds (68%) […]

Which? is calling on the next government to urgently act to improve inadequate mobile and internet connections, as new research reveals that people living in over a third of constituency areas do not have access to decent 4G or broadband services. New analysis from the consumer champion has found that 236 constituency areas were affected […]

Broadband customers who stay with their provider past their initial minimum contract are being hit with price hikes of up to £192 a year unless they renegotiate with their current provider or switch away to another firm, according to new Which? analysis. The consumer champion analysed current entry-level fibre broadband and phone deals across 12 […]

Parts of central London, Stroud, Tunbridge Wells and Canterbury were among the more surprising areas suffering from the worst broadband in the country, according to new Which? analysis of customer speed tests. The consumer champion found that while rural Scotland and Wales still have Britain’s slowest average connection speeds, many local authority areas including in […]

Orkney, Shetland and Argyll and Bute have come bottom of a table ranking UK local authority areas by broadband speed, according to new Which? research. The consumer champion analysed speed checker data in 32 Scottish local authority areas as well as England and Wales to determine the best and worst broadband connections in the country. […]

Broadband customers who stay with the same provider and don’t haggle for a better deal are being hit with loyalty penalties of up to £220 a year on average, according to new Which? analysis. The new research reveals that being a BT customer could involve a bigger loyalty premium than any of the other seven […]