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Results for broadband tag

March 2021

Which? responds as government reveals first areas to benefit from £5bn gigabit broadband upgrade

19 March 2021

Rocio Concha, Director of Policy and Advocacy at Which?, said: “This year has highlighted the importance of fast and reliable broadband, so it’s good to see the government prioritise areas which have suffered for too long with poor internet connections. “The government should clarify when these communities will actually be able to benefit from these […]

Statement: broadband

One in six Welsh consumers struggling with online banking and utility tasks during pandemic, Which? reveals

8 March 2021

With more people than ever relying on home broadband during the pandemic, one in six Welsh consumers trying to carry out everyday tasks such as banking and managing their utilities online have had difficulty, according to Which?’s annual Consumers in Wales Report. The consumer champion carried out extensive research with more than 1,000 people in […]

Press Release: broadband, connectivity, consumers, Wales

February 2021

Which? responds to Ofcom’s consultation on the broadband switching process

3 February 2021

Rocio Concha, Which? Director of Policy and Advocacy, said: “The pandemic has highlighted the importance of a good broadband connection, however when it comes to switching to get a better deal or service, some people have faced issues with the current process, which is not as easy as it could be.” “This proposal to introduce […]

Statement: broadband, switch, switching

February 2020

Get the message – Millions of broadband customers at risk of overpaying as new end-of-contract rules introduced

15 February 2020

New Which? research has found that two-thirds of current broadband deals see customers hit with substantial price hikes when their contract ends, as new rules requiring operators to tell people when their deal runs out come into force today. The consumer champion analysed current deals with the major providers and found more than two-thirds (68%) […]

Press Release: broadband, broadband deals, End of contract notifications, Introductory offers, longstanding customers, loyalty, loyalty penalty, Natalie Hitchins, Ofcom, price hikes

December 2019

Over a third of constituencies hit by double whammy of poor 4G & shoddy broadband connections

7 December 2019

Which? is calling on the next government to urgently act to improve inadequate mobile and internet connections, as new research reveals that people living in over a third of constituency areas do not have access to decent 4G or broadband services. New analysis from the consumer champion has found that 236 constituency areas were affected […]

: 4G, broadband, connectivity, Ofcom

June 2019

Automatic price hikes – you could be overpaying £192 for your broadband

15 June 2019

Broadband customers who stay with their provider past their initial minimum contract are being hit with price hikes of up to £192 a year unless they renegotiate with their current provider or switch away to another firm, according to new Which? analysis. The consumer champion analysed current entry-level fibre broadband and phone deals across 12 […]

Press Release: broadband, broadband customers, customers, loyalty penalty, Natalie Hitchins, price hike

January 2019

Are you living in a broadband black spot?

22 January 2019

Parts of central London, Stroud, Tunbridge Wells and Canterbury were among the more surprising areas suffering from the worst broadband in the country, according to new Which? analysis of customer speed tests. The consumer champion found that while rural Scotland and Wales still have Britain’s slowest average connection speeds, many local authority areas including in […]

Press Release: broadband

Scotland’s broadband connections worst in the UK, Which? finds

22 January 2019

Orkney, Shetland and Argyll and Bute have come bottom of a table ranking UK local authority areas by broadband speed, according to new Which? research. The consumer champion analysed speed checker data in 32 Scottish local authority areas as well as England and Wales to determine the best and worst broadband connections in the country. […]

Press Release: broadband, Scotland

December 2018

Broadband firms exploiting customers who don’t switch or haggle, Which? reveals

7 December 2018

Broadband customers who stay with the same provider and don’t haggle for a better deal are being hit with loyalty penalties of up to £220 a year on average, according to new Which? analysis. The new research reveals that being a BT customer could involve a bigger loyalty premium than any of the other seven […]

Press Release: broadband, BT, Introductory offers, loyalty penalty, loyalty premium, superfast broadband

May 2018

Which? response to new Advertising Standards Agency rules on broadband speed claims

23 May 2018

Alex Neill, Which? Managing Director of Home Services, said: “These changes will mean that broadband providers will no longer be able to entice customers with unrealistic adverts promising speeds that most of their customers may never get. “We know that fast and reliable broadband is what really matters to broadband customers and have been campaigning […]

Statement: adverts, ASA, broadband

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