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Alex Neill, Which? Managing Director of Home & Legal services, said: “This research proves what Which? has been saying for years. Advertised broadband speeds can be misleading and many people are unaware that they may never get the attractive high speeds on offer. “We have been campaigning for the ASA and CAP to change […]
Alex Neill, Which? Managing Director of Home & Legal services, said: “Broadband is now seen as an essential service so providers need to be clear about what speeds they are offering in their promotions. “The ASA also need to tighten up the rules around broadband advertising as soon as possible so that more customers can […]
Alex Neill, Which? Director of Policy and Campaigns, said: “Many people now view broadband as an essential service so it’s only right that consumers are automatically compensated when their service is lost, as it has been for many BT customers today. “The Government must push forward with the Digital Economy Bill to give broadband customers […]
Alex Neill, Which? Director of Policy and Campaigns, said: “We welcome today’s commitment from Government to ensure every UK household has the legal right to a fast broadband connection, improved switching, automatic compensation when services fail and tougher sanctions for nuisance calling. “Telecoms are an essential service and it’s important that the measures in the Digital […]
A new Which? broadband customer satisfaction survey has found the UK’s biggest internet service providers are still failing on customer service with major providers occupying four of the bottom five slots and TalkTalk coming last once more. The latest results, following a survey of 3,717 broadband users, show that TalkTalk (38%) and BT (47%) achieved […]
Richard Lloyd, Which? executive director said: “Our own research found that millions of households across the UK pay for broadband speeds they never get. “Consumers are continuing to be misled and more needs to be done by the regulator to ensure that broadband companies are holding up their end of the bargain. Companies should be […]
Which? executive director, Richard Lloyd, said: “Simplifying how broadband prices are advertised is a step in the right direction, but the advertising of broadband speeds must also be tackled. “Broadband is an essential part of life and millions of homes are not getting the speed they expect. We want the advertising authorities and the regulator […]
Which? executive director, Richard Lloyd, said: “We’ve consistently found that the biggest telecoms companies are letting their customers down with poor service, so this increase in complaints should be a wake up call to providers. Telecoms is now an essential service and if providers don’t improve Ofcom should step in.”
Which? executive director, Richard Lloyd, said: “Despite complaints falling, telecoms providers have a long way to go to improve their customer satisfaction ratings. Our research shows that telecoms companies are rated among the lowest when it comes to customer service, so Ofcom must seize the opportunity to tackle these problems and improve switching as part […]
Which? executive director, Richard Lloyd, said: “We’ve consistently found that the biggest telecoms providers are letting their customers down with poor service, so we hope that this complaints data acts as a fresh wake up call. People tell us that telecoms are now an essential part of their life, so if providers don’t improve Ofcom […]