John Lewis has been ranked the worst broadband provider for the second year running, while weak tech support and poor value for money meant Virgin Media was lowest-rated among the big broadband firms, according to new Which? research. The consumer champion’s annual survey of almost 4,000 broadband customers found that despite many providers subjecting their […]
Natalie Hitchins, Which? Head of Home Products and Services, said: “With the cost of living soaring, it’s vital that consumers most in need of support are able to access fair deals that are right for their needs. “Social tariffs can make a real difference, but woefully low levels of awareness and take-up indicate broadband providers could do more […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “The coronavirus crisis has meant consumers are more reliant on a good broadband connection than they’ve ever been before – so it’s positive to see the regulator removing barriers that are preventing people switching providers and getting a better deal. “This new “one touch switch” process […]
Which? is urging UK households to consider switching broadband and energy providers this September, as new research from the consumer champion reveals they could save up almost £300 a year on their bills. This autumn, many consumers will be looking to get their finances in order, especially with the energy price cap level set to […]
The UK’s ability to capitalise on the rollout of next-generation gigabit broadband is at risk because too few consumers and businesses are aware of the technology and its benefits, according to a report that proposes urgent action from government, industry and regulators to tackle the problem. With a £5 billion Project Gigabit investment from the […]
Some of the UK’s biggest broadband providers have been letting down their customers on connection reliability, internet speeds and value for money during the pandemic, according to Which?’s annual customer satisfaction survey. During the Covid-19 pandemic, broadband has proved more important than ever – with millions of people relying on their internet to work from […]
Rocio Concha, Director of Policy and Advocacy at Which?, said: “This year has highlighted the importance of fast and reliable broadband, so it’s good to see the government prioritise areas which have suffered for too long with poor internet connections. “The government should clarify when these communities will actually be able to benefit from these […]
With more people than ever relying on home broadband during the pandemic, one in six Welsh consumers trying to carry out everyday tasks such as banking and managing their utilities online have had difficulty, according to Which?’s annual Consumers in Wales Report. The consumer champion carried out extensive research with more than 1,000 people in […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “The pandemic has highlighted the importance of a good broadband connection, however when it comes to switching to get a better deal or service, some people have faced issues with the current process, which is not as easy as it could be.” “This proposal to introduce […]
New Which? research has found that two-thirds of current broadband deals see customers hit with substantial price hikes when their contract ends, as new rules requiring operators to tell people when their deal runs out come into force today. The consumer champion analysed current deals with the major providers and found more than two-thirds (68%) […]