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Which? executive director, Richard Lloyd, said: “We’ve consistently found that the biggest telecoms companies are letting their customers down with poor service, so this increase in complaints should be a wake up call to providers. Telecoms is now an essential service and if providers don’t improve Ofcom should step in.”
Which? executive director, Richard Lloyd, said: “Despite complaints falling, telecoms providers have a long way to go to improve their customer satisfaction ratings. Our research shows that telecoms companies are rated among the lowest when it comes to customer service, so Ofcom must seize the opportunity to tackle these problems and improve switching as part […]
Which? executive director, Richard Lloyd, said: “We’ve consistently found that the biggest telecoms providers are letting their customers down with poor service, so we hope that this complaints data acts as a fresh wake up call. People tell us that telecoms are now an essential part of their life, so if providers don’t improve Ofcom […]
New Which? research for our ‘Give Us Broadband Speed Guaranteed’ campaign has found a staggering 15.4 million households aren’t getting the promised headline speeds on their broadband packages. Despite nine in 10 people telling us they consider speed an important factor when choosing a provider, we found 74% of households (equivalent to 15.4 million homes) with fixed […]
The latest Which? broadband satisfaction survey reveals a big difference between the largest players in the market and smaller internet service providers (ISPs), who are leading the way in keeping their customers happy. Bottom of the pile in our survey were three of the UK’s biggest providers – BT, Sky and TalkTalk – all getting […]
As part of our “Give us broadband speed guaranteed”campaign, Which? is calling for tighter guidelines on broadband advertising as we reveal companies are promising ‘up to’ speeds that are guaranteed for just 10% of customers. Currently the speeds quoted in broadband adverts only need to apply to 10% of customers to meet advertising guidelines, but our new research found just one in ten (12%) people […]
Which? research has found that savvy consumers can save on average up to £238 a year across a range of essential household services, if they are prepared to haggle and stand their ground for a better deal. We asked consumers to tell us about their experiences when haggling with essential service providers like car insurance, […]