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Half of UK broadband customers have experienced a problem with their service provider in the last year, with issues ranging from slow speeds to frequent outages – some lasting over an hour, new Which? research reveals. In a survey of almost 4,000 broadband customers, the consumer champion found that one in two (49%) broadband customers […]
Broadband customers who stay with the same provider and don’t haggle for a better deal are being hit with loyalty penalties of up to £220 a year on average, according to new Which? analysis. The new research reveals that being a BT customer could involve a bigger loyalty premium than any of the other seven […]
More than half of British households have experienced a problem with their broadband service in the last year, according to the latest results of the Which? Broadband satisfaction survey. The survey of more than 1,900 broadband customers across 12 providers found common problems including price hikes, poor speeds, connection dropouts and router issues – highlighting […]