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Results for Business tag

December 2015

Which? launches nuisance calls crackdown in Scotland

1 December 2015

After finding nine in 10 Scots (91%) have received nuisance calls on their landline, Which? is calling for the Scottish Government and businesses to do more to cut off this every day menace. Our new consumer research has revealed a shocking nine in 10 Scots (91%) have had a nuisance call to their phone in […]

Press Release: Business, Calling Time, Consumer, government, Nuisance calls, Richard Lloyd, Telecomms, Telecoms, Which?

November 2015

Chancellor calls on Which? to end companies’ confusing Ts&Cs

30 November 2015

​As part of the Government’s Better Deal, the Chancellor has announced that Which? will work with businesses to change the way they present their terms and conditions, particularly online, and help ensure there are no surprises for consumers. This announcement comes as new research from Which? finds nine in ten (90%) people have agreed to […]

Press Release: Banking, Business, Consumer, Consumer Rights, customers, Financial services, government, Insurance, Mortgage, Personal Finance, Richard Lloyd, Which?

“British consumers deserve better”- Which? response on Volkswagen compensation

24 November 2015

​​Which? executive director Richard Lloyd, said: “​I​t is outrageous that ​Volkswagen is ruling out compensation for European customers​ even before the results of the​ official​ investigation. British consumers deserve better so we ​urge Volkswagen to reconsider and if they won’t, then the UK Government should urgently look at avenues for redress.” Notes to editors: ​1. ​A Which? survey of over 2,000 VW diesel owners​ in […]

Statement: Business, Consumer, Richard Lloyd, Transport, Which?

September 2015

New fuel efficiency tests needed to rebuild trust

23 September 2015

Diesel emissions are not the only example of misleading claims from manufacturers. For years our testing has proved that fuel economy figures do not match official MPG claims – and VW is not the only culprit. Official test figures are only as good as the tests themselves. One of the biggest sells for a new […]

Press Release: Business, Car, Consumer, customers, Richard Lloyd, Transport, Which?

Which? survey finds energy and telecoms companies failing to impress customers

16 September 2015

Which?’s annual survey of the UK’s 100 biggest brands has revealed that energy and telecoms providers are the companies rated among the lowest when it comes to customer service. We asked 3,501 UK consumers which companies ranked highest for customer service and those who could do with pulling their socks up. After coming second to […]

Press Release: Banks, Business, Consumer, customers, Energy, Financial services, Richard Lloyd, Telecomms, Which?

August 2015

Which? boiler investigation uncovers shocking servicing

20 August 2015

Our new investigation into how well engineers serviced a faulty boiler found most of them failing to meet legal requirements and others making potentially dangerous mistakes. We organised for 10 separate engineers – five from major companies and five from randomly chosen independents – to service a household boiler to see if their work was […]

Press Release: Business, Consumer, customers, Energy, Richard Lloyd, Which?

April 2015

Best of UK business shortlisted for the Which? Awards 2015

17 April 2015

The best brands from car manufacturers to supermarkets, and banks to mobile and broadband providers have been announced in the shortlist for the Which? Awards 2015 today. Now in its ninth year, the Which? Awards continue to reward and celebrate the brands that put their customers at the heart of their business. In a crowded consumer market place, more than half of […]

Press Release: Business, Consumer, customers, Peter Vicary-Smith

February 2015

Rail passengers pay the price for delays

16 February 2015

The latest Which? train satisfaction survey reveals that, yet again, commuters are bearing the brunt of poor service, as we find rail operators aren’t doing enough to let delayed passengers know their rights on compensation. For our fourth annual satisfaction survey we scored train companies based on the responses of over 7,300 train travellers when […]

Press Release: Business, Consumer, Richard Lloyd, Transport, Which?

January 2015

“Fewer players in an essential market like telecoms is rarely a good thing for consumers and competition” – Which? response to the Three and O2 merger

23 January 2015

Which? executive director, Richard Lloyd, said: “With two major mobile network providers looking to merge, this would be a significant change to the market and one that will need careful consideration by the competition authorities to ensure that consumers are protected from higher prices or poorer service. Fewer players in an essential market like telecoms is […]

Statement: Business, Richard Lloyd, Technology, Which?

Over-50s ripped off by pricey products

17 January 2015

Which? analysis of 55 financial products designed for over-50s has found some are a rip-off compared with mainstream alternatives. We found bad deals in five areas targeted at the over-50s, despite some coming with eye-catching celebrity endorsements and free gifts: Over-50s life insurance plans: These plans usually offer poor value with whole-of-life plans often offering a better return.  […]

Press Release: Banking, Banks, Business, Consumer, Financial services, Which?

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