After finding nine in 10 Scots (91%) have received nuisance calls on their landline, Which? is calling for the Scottish Government and businesses to do more to cut off this every day menace. Our new consumer research has revealed a shocking nine in 10 Scots (91%) have had a nuisance call to their phone in [...]
As part of the Government’s Better Deal, the Chancellor has announced that Which? will work with businesses to change the way they present their terms and conditions, particularly online, and help ensure there are no surprises for consumers. This announcement comes as new research from Which? finds nine in ten (90%) people have agreed to [...]
Which? executive director Richard Lloyd, said: “It is outrageous that Volkswagen is ruling out compensation for European customers even before the results of the official investigation. British consumers deserve better so we urge Volkswagen to reconsider and if they won’t, then the UK Government should urgently look at avenues for redress.” Notes to editors: 1. A Which? survey of over 2,000 VW diesel owners in [...]
Diesel emissions are not the only example of misleading claims from manufacturers. For years our testing has proved that fuel economy figures do not match official MPG claims – and VW is not the only culprit. Official test figures are only as good as the tests themselves. One of the biggest sells for a new [...]
Which?’s annual survey of the UK’s 100 biggest brands has revealed that energy and telecoms providers are the companies rated among the lowest when it comes to customer service. We asked 3,501 UK consumers which companies ranked highest for customer service and those who could do with pulling their socks up. After coming second to [...]
Our new investigation into how well engineers serviced a faulty boiler found most of them failing to meet legal requirements and others making potentially dangerous mistakes. We organised for 10 separate engineers – five from major companies and five from randomly chosen independents – to service a household boiler to see if their work was [...]
The best brands from car manufacturers to supermarkets, and banks to mobile and broadband providers have been announced in the shortlist for the Which? Awards 2015 today. Now in its ninth year, the Which? Awards continue to reward and celebrate the brands that put their customers at the heart of their business. In a crowded consumer market place, more than half of [...]
The latest Which? train satisfaction survey reveals that, yet again, commuters are bearing the brunt of poor service, as we find rail operators aren’t doing enough to let delayed passengers know their rights on compensation. For our fourth annual satisfaction survey we scored train companies based on the responses of over 7,300 train travellers when [...]
Which? executive director, Richard Lloyd, said: “With two major mobile network providers looking to merge, this would be a significant change to the market and one that will need careful consideration by the competition authorities to ensure that consumers are protected from higher prices or poorer service. Fewer players in an essential market like telecoms is [...]
Which? analysis of 55 financial products designed for over-50s has found some are a rip-off compared with mainstream alternatives. We found bad deals in five areas targeted at the over-50s, despite some coming with eye-catching celebrity endorsements and free gifts: Over-50s life insurance plans: These plans usually offer poor value with whole-of-life plans often offering a better return. [...]