Which? reveals that the operating system and pre-loaded apps on your new 16GB smartphone could take away almost 6GB of memory. We tested eight leading smartphones to see how much memory was available after the operating system and additional extras, like pre-built in apps and ringtones, had taken their share. We found: The leading flagship […]
Sir, Claims by business groups that measures in the Consumer Rights Bill would lead to a surge in litigation (“Change to class action rules ‘would hit consumers’, The Times, 3rd November) are unfounded and based on a fundamental misunderstanding of the Bill. Rather than ‘hit consumers’, these changes will, in fact, benefit both consumers and […]
New Which? research has found the Big Six energy suppliers are among the worst offenders when it comes to poor customer service, with Npower finishing bottom for the first time in our annual survey of the top 100 big brands. We asked 3,621 UK consumers which companies are customer service champions and which brands just […]
Richard Lloyd, Which? executive director said: “It’s good to see the independent suppliers attracting customers and growing, but they are still dwarfed in size by the Big Six. While a step forward this alone isn’t enough to make this sector work better for consumers. “We need to see radical reforms to Fix the Big Six that will inject more competition into the […]
The best in business have been celebrated at a ceremony in central London as the Which? Awards 2014 winners were crowned. The Which? Awards, launched in 2007, were co-hosted by TV presenter Natasha Kaplinsky and Which? Group Chief Executive Peter Vicary-Smith, with a keynote speech from CBI Director-General John Cridland. The Awards publicly recognise and […]
Which? and Spanish consumer group, OCU, call on car hire companies to end all unexpected extra charges and play fair with their fuel policies, as Which? research finds that many tourists are getting a raw deal when hiring a car in Spain. Confusing fuel policies mean many holidaymakers are often hit with additional, non refundable […]
The best retailers, supermarkets, banks and home appliances have been announced in the shortlist for the Which? Awards 2014 today. The Which? Awards publicly recognise and celebrate the very best businesses in the UK that consistently get it right for consumers. Each year the Which? Awards puts the spotlight on the importance of excellent customer […]
In response to today’s Budget measures to help savers, Which? executive director Richard Lloyd said: “The Budget brings a welcome shake up for struggling savers who too often get a raw deal. “Hiking the ISA limit will encourage more consumers to save, although we also now need to see more competitive interest rates from banks that have […]
Which? executive director, Richard Lloyd, said: “It’s good to see the Financial Conduct Authority cracking down on poor value insurance add-ons, and helping to prevent consumers being misled or caught out by signing up for products that they don’t need. “We want greater price transparency across the insurance market, including a requirement on providers to put […]
Which? executive director, Richard Lloyd, said “This is good news for mobile phone customers, and the 60,000 people who supported our campaign against unfair price rises in fixed contracts. People can now be confident that the price really will be fixed when they sign a mobile contract, or they can walk away without a steep penalty if […]