Some of Britain’s biggest energy companies are keeping customers waiting on the phone for longer than 20 minutes, while one firm in Which?’s latest snapshot investigation had callers holding for more than 40 minutes on average. In a mystery shop investigation, the consumer champion made 384 calls to 32 energy providers to reveal how long […]
Alex Neill, Which? Director of Campaigns and Policy, said: “Millions of people are still being pestered by nuisance calls everyday. We have been campaigning to ensure that company directors are held personally accountable for unlawful calls and texts and it’s time for the Government to take tougher action and put in place new rules.”
Ahead of a Scottish Government nuisance calls summit being held in Edinburgh today, new research from Which? finds Scots are receiving more nuisance calls each month than those in the rest of the UK. New Which? research finds that 29% of Scottish residents said that they received 11 or more nuisance calls in the […]
Which? executive director Richard Lloyd said: “We welcome this latest action from the ICO against a company fined for bombarding people with millions of nuisance calls. “Our latest research found that nine in 10 Scots have been on the receiving end of nuisance calls, with the large number of these about energy efficiency. “We are […]
Which? executive director Richard Lloyd, said: “This is another important victory in the fight against nuisance calls. With marketing firms now being forced to display their numbers when making calls, it will make it much easier for people to report them and enforcement action to be taken when companies break the law. Notes to editors […]
Which? executive director, Richard Lloyd said: “The ICO is right to hit companies with hefty fines for bombarding people with nuisance calls, especially when they fail to listen to previous warnings. “We must see a crackdown on nuisance calls, particularly in Scotland where we found nine in ten people receive nuisance calls. We’d like to […]
As MSPs gather to discuss nuisance calls, our research finds Scots want to see further action to tackle this modern menace. New Which? research has found that nearly nine in 10 (85%) want the Scottish Government to crackdown on nuisance calls and a similar number (87%) want the Westminster Government to take action. Our research in Scotland also found nine in […]
Which? executive director, Richard Lloyd, said: “Millions of people are still being plagued with nuisance calls so it’s good to see more firms being fined for flouting the rules. However we also need to see further action including much tougher penalties for senior executives of companies making unlawful calls including board directors being held personally […]
One year on from the first report by the Nuisance Calls and Texts Task Force, we’ve found some good progress but there is still more to do. Our latest research for our Calling Time campaign has shown nuisance calls still remain an issue for consumers, with three quarters (74%) of people with a landline receiving […]
After finding nine in 10 Scots (91%) have received nuisance calls on their landline, Which? is calling for the Scottish Government and businesses to do more to cut off this every day menace. Our new consumer research has revealed a shocking nine in 10 Scots (91%) have had a nuisance call to their phone in […]