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Results for cancellations tag

March 2018

Train companies’ misleading compensation claims hit the buffers

8 March 2018

Train companies are set to amend their terms in order to stop misleading customers about their compensation rights when they lose money following delays or cancellations, after Which? revealed they were potentially breaking the law. The Office for Road and Rail (ORR) worked with the rail industry to change train operators’ terms and conditions to […]

Press Release: additional loss, cancellations, Compensation, consequential loss, consumer rights act, CRA, delay repay, National Rail Conditions of Travel, NRCoT, office of road and rail, ORR, Rail, rail network, RDG, train

January 2018

Which? response to Transport Focus’ National Rail Passenger Survey

30 January 2018

Alex Hayman, Which? Managing Director of Public Markets, said: “Thousands of people have told us about their miserable train journeys, so it’s no surprise to see satisfaction is down overall and chronically poor on value for money and handling of delays. “Our research has shown that seven million journeys were significantly delayed last year and satisfaction […]

Statement: cancellations, complaints, customer service, delays, Rail, satisfaction, train, transport focus, Travel

December 2017

Millions of rail passenger journeys experienced significant delays last year

29 December 2017

Passengers lost at least 3,594,264 hours to significantly delayed journeys last year according to research from Which? With rail fares due to rise by an average of 3.4% from 2 January, the consumer champion found that across all train companies under franchise, significant delays of at least 30 minutes affected 7,188,529 passenger journeys last year. […]

Press Release: cancellations, Compensation, delay repay, delays, journey, late, loss, ORR, Pete Moorey, Rail, railway, repay, slow, Trains

July 2016

“Compensation is the very least passengers will expect” – Which? response to Southern emergency timetable

5 July 2016

Alex Neill, Which? Director of Policy and Campaigns, said: “Providing certainty to Southern passengers of a much diminished service will be of little comfort after they’ve endured months of delays and cancellations. “Compensation is the very least passengers will expect but what they really want to see is action against train companies who continually let them down.” […]

Statement: cancellations, delays, passengers, train companies

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