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Which? executive director, Richard Lloyd, said: “These figures confirm the scale of the deception the British public has faced, so we now need the Government to urgently set out a timetable for action so that consumers can get redress. We also want the rest of the car industry to swiftly set out whether their tests have […]
Diesel emissions are not the only example of misleading claims from manufacturers. For years our testing has proved that fuel economy figures do not match official MPG claims – and VW is not the only culprit. Official test figures are only as good as the tests themselves. One of the biggest sells for a new […]
Which? is calling for more realistic car fuel economy testing after finding 98% of the cars we tested couldn’t match or beat their miles per gallon (mpg) claims. The cost of fuel is one of the biggest concerns for consumers so the fuel efficiency of new cars has become an important selling point. We tested […]
Richard Lloyd, Which? executive director said: “We found car hire companies don’t always play fair with their customers, with people often caught out by unfair fuel policies and sneaky charges added to the headline price. “We’re campaigning for car hire companies to be transparent about all extra charges, so people know exactly what their final bill […]
Which? and Spanish consumer group, OCU, call on car hire companies to end all unexpected extra charges and play fair with their fuel policies, as Which? research finds that many tourists are getting a raw deal when hiring a car in Spain. Confusing fuel policies mean many holidaymakers are often hit with additional, non refundable […]
As the Financial Conduct Authority announces more investigations in its review of the insurance market, new Which? research reveals some common reasons why insurance claims are rejected. Which? surveyed 4,800 members with car or home insurance and looked at policies from 10 car insurers and 10 home insurers commonly used by Which? members: More than one […]
In the biggest survey of car satisfaction and reliability, Which? reveals the most reliable cars of 2013. We found: Supermini Peugeot 107 was voted the most reliable new car of 2013, with an impressive reliability rating of 99% for the first three years. However, Japanese and Korean brands hold eight of the top 10 slots for reliability […]
Following an investigation Which? has discovered that some car hire companies are not being upfront about all the fees charged to drivers. Our undercover investigation has revealed many of the top car hire companies are failing to disclose additional costs until after the booking has been confirmed, making shopping for the best deal almost impossible. […]
New Which? research reveals that potholes are causing so much damage to vehicles that local councils last year paid road users more than £20 million in compensation. Last year local councils in England and Wales paid a total of £22.8 million in compensation to road users for damage caused by potholes, with councils in the north west of England paying out the most at £8 million. […]
Ahead of the House of Commons fuel debate on Monday, Which? says that the planned 3p fuel duty rise in January could be the last straw for struggling households, undermining the fragile economic recovery. Fuel prices are now the number one consumer worry, and Which? research shows that over the last three months, a record number of […]