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During lockdown, the price of fuel hit a four-year low but new analysis from Which? has found that drivers were being overcharged at the pumps as sellers failed to pass on savings. Rather than passing on the full reduction in wholesale prices, the consumer champion found that sellers were pumping up their own margins, which […]
Up to four in five drivers risk inadvertently giving away personal information such as contact numbers, home addresses and even wifi details because they are taking insufficient action to delete sensitive personal details from their cars before selling them, according to new Which? research. In a survey of more than 14,000 car owners who had […]
Which? test data reveals that the latest cars on the road in the UK produce more carbon dioxide (CO2) than older vehicles, despite the country’s 2050 target for net-zero carbon emissions. Following an analysis of its car testing results, Which? has found that the most recent petrol, diesel and hybrid cars are producing seven […]
Hundreds of popular cars – including four out of the UK’s five best-selling models – are susceptible to keyless theft, according to Which?. Which? analysed research from the General German Automobile Club (ADAC) to find out the impact of keyless attacks on the five best-selling cars in the UK in 2018. Four of […]
Second-hand car dealers are more trusted among car buyers than private sellers found online or through classified ads, Which? research has found. The study found that six in 10 (62%) car buyers trust a second-hand car dealership, with the vast majority (81%) thinking that a dealership would be more likely to uphold the legal rights […]
New Which? diesel emissions testing reveals that Renault and Jeep were among the biggest air polluters for NOx of the carmakers it tested, with huge variations across the industry. Which? analysed 278 diesel cars from leading global car manufacturers between 2012 and 2016, testing average NOx emissions alongside official Euro 5 and more recent Euro […]
Vickie Sheriff, Which? Director of Campaigns & Communications, said: “Volkswagen customers in the UK will be dismayed that they are not being treated fairly, when customers in the US are being awarded high amounts of compensation. “Many drivers are still no closer to finding out about when their cars will be fixed, and will rightly question […]
Which? executive director, Richard Lloyd, said: “The Government has been woefully slow in holding VW to account following the emissions scandal. “VW customers feel conned and still remain in the dark about what will be done to fix their cars, whether they will be entitled to compensation or given any goodwill payment. VW has treated UK […]
Which? executive director, Richard Lloyd, said: “It’s good to see tougher measures on testing fuel emissions being introduced, as our research consistently shows that the official EU test used by carmakers is seriously in need of updating. We now need the new fuel economy test put in place, so drivers can be confident that claims made […]
Public trust in the car industry has been badly damaged as eight in 10 people (79%) expect more manufacturers to be drawn in to the defeat device scandal involving VW. The fallout from the VW scandal has spread beyond customers known to be affected and people want action from Government, including an independent review, to […]