Second-hand car dealers are more trusted among car buyers than private sellers found online or through classified ads, Which? research has found. The study found that six in 10 (62%) car buyers trust a second-hand car dealership, with the vast majority (81%) thinking that a dealership would be more likely to uphold the legal rights […]
New Which? diesel emissions testing reveals that Renault and Jeep were among the biggest air polluters for NOx of the carmakers it tested, with huge variations across the industry. Which? analysed 278 diesel cars from leading global car manufacturers between 2012 and 2016, testing average NOx emissions alongside official Euro 5 and more recent Euro […]
Vickie Sheriff, Which? Director of Campaigns & Communications, said: “Volkswagen customers in the UK will be dismayed that they are not being treated fairly, when customers in the US are being awarded high amounts of compensation. “Many drivers are still no closer to finding out about when their cars will be fixed, and will rightly question […]
Which? executive director, Richard Lloyd, said: “The Government has been woefully slow in holding VW to account following the emissions scandal. “VW customers feel conned and still remain in the dark about what will be done to fix their cars, whether they will be entitled to compensation or given any goodwill payment. VW has treated UK […]
Which? executive director, Richard Lloyd, said: “It’s good to see tougher measures on testing fuel emissions being introduced, as our research consistently shows that the official EU test used by carmakers is seriously in need of updating. We now need the new fuel economy test put in place, so drivers can be confident that claims made […]
Public trust in the car industry has been badly damaged as eight in 10 people (79%) expect more manufacturers to be drawn in to the defeat device scandal involving VW. The fallout from the VW scandal has spread beyond customers known to be affected and people want action from Government, including an independent review, to […]
Which? has launched a new campaign calling on the car industry to ‘Come Clean On Fuel Claims’ following the Volkswagen (VW) emissions scandal. VW has admitted 11 million diesel cars worldwide were fitted with a device to conceal the environmental impact in emissions testing. For years Which? testing has proved that fuel economy figures do not match […]
New Which? research reveals around a third (31%) of drivers bought a car they later regretted. The top complaints in our survey found almost a third of people (30%) had purchased a faulty vehicle and over one in ten (16%) found the car they’d bought cost more to run than they expected. Our survey also revealed 13% […]
Despite superior fuel economy and usually lower car tax, a Which? investigation has found that diesel cars are often more expensive to run than petrol cars. This year is set to be the first in which diesel cars will make up more than half the new car market. However, a Which? comparison of diesel and […]