Sue Davies, Which? Head of Food Policy, said: “It is right that the regulator is taking a leading role in holding firms to account during the cost of living crisis by reviewing whether consumers are paying unfair prices for groceries, alongside the project it has already announced looking at how unit pricing is provided by […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “Fairer and more competitive markets don’t just benefit consumers and honest businesses, but they also boost economic growth. “The CMA is right to say that as technologies evolve so do the challenges for ensuring effective competition and preventing consumer harm. This is particularly important online, and […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “Nine in 10 consumers use a mobile browser on a smartphone to go online, but Apple and Google have a vice-like grip on the browser market and a lack of competition harms investment and innovation. “Ultimately this means a worse user experience and less choice for […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “We welcome the Government’s commitment to bringing forward the Digital Markets, Competition and Consumer Bill which should ensure the UK has consumer protections and competition policy fit for the digital age. “A Digital Markets Unit with effective powers to tackle the dominance of a handful of […]
Sue Davies, Which? Head of Consumer Rights Policy, said: “It is positive that the CMA is investigating potentially misleading environmental claims that ASOS, Boohoo and George at Asda have been making about their fashion products and that a wider investigation into the fashion sector will continue. Which? research shows that consumers want to make more […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “This letter comes after Which? reported BA and EasyJet to the Civil Aviation Authority over their handling of delays and cancellations and lays bare the appalling treatment passengers have endured from some airlines. “It’s good to see regulators setting out their concerns and raising the prospect […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “The government’s own research estimates that consumer detriment costs £54 billion a year, so it’s good to see that the government is moving forward with plans to hand the CMA getting stronger powers to clamp down on firms that behave poorly. “The ability to impose significant […]
“From consumers wanting to feel more in control over how their data is collected and used by online platforms, to smaller businesses having a genuine chance to tackle the dominance of powerful tech giants, the case for more competitive and reformed digital markets is clear. “We know that less competition leads to restricted choice and […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “It’s very positive to see action to tackle the avalanche of fake reviews that undermine confidence in online shopping and tougher powers for the CMA to protect consumers from rogue companies that consistently flout the law – including the ability to fine firms directly. “The impact […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “Leaving Meta and other tech giants unchecked to acquire smaller businesses could restrict consumer choice, stifle innovation and raise costs for rival companies, which would be passed on to customers, so it is positive that the CMA has intervened to block this merger. “However, current measures […]