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Rocio Concha, Director of Policy and Advocacy at Which?, said: “Our research has consistently found that leaving a few tech giants unchecked to take advantage of their position can lead to higher prices and less choice for consumers, so it is positive that the regulator is launching this market study. “It’s good news that the […]
Rocio Concha, Director of Policy and Advocacy at Which?, said: “A decline in competition across the economy is a serious concern. It hurts consumers by reducing choice, increasing prices and stifling innovation. “Since the UK’s departure from the EU, the government has an opportunity to reform and strengthen competition policy to make it work better […]
Funeral directors are not disclosing the prices of their services transparently, despite being put on notice by the Competition and Markets Authority (CMA) that changes were needed, Which? research has found. A lack of transparency about the cost of their services puts vulnerable customers at risk of paying inflated prices and could lead to […]
Alex Neill, Managing Director of Which? Home Services, said: “The provisional findings of the CMA’s investigation into the merger between these supermarkets echo our own concerns about its potential impact for shoppers, and so we will be watching closely to ensure that these are addressed. “If the merger is set to cause the range of […]
Systemic failure in the care home sector is leaving the majority of people with limited choice and half of people needing care having to wait for a bed, according to new research by Which?. The consumer champion found that almost half of people (48%) who had arranged care for themselves or a loved one said there weren’t any places in at […]
Vickie Sheriff, Which? Director of Campaigns and Communications, said: “We know people don’t feel confident when making the difficult decision about care for their elderly relatives. Care homes shouldn’t make it more difficult by not providing the information needed, using unfair practices and contract terms or hiding charges. “We welcome the decision from the CMA […]
Vickie Sheriff, Director of Campaigns and Communications at Which? said: “If energy companies have failed to tell the whole truth about their profits, then customers will rightly be angry. The Energy Secretary and the regulators must investigate these claims. “This is the last chance saloon for the energy industry. Following the market investigation, energy companies now must […]
Four months on from the market investigation that found consumers are collectively overpaying by £1.4 billion for their energy, Which? is challenging energy companies to show how they are engaging with their customers stuck on the worst deals. Around 16 million people – over half (58%) of energy customers – are stuck on standard variable […]
Alex Neill, Which? Managing Director of Home and Legal Services, said: “It’s good to see the CMA and Ofgem are committed to new protections for prepayment meter customers who are currently getting a very poor deal. In order for the price cap to be successful it has to be set at the right level to […]
Alex Neill, Which? Director of Policy and Campaigns, said: “Choosing a university is one of the biggest decisions young people make yet they often struggle to find the information to enable them to make an informed choice. “The CMA’s investigation shows that while some universities are taking steps in the right direction, others still have a way […]