UK internet users say they would be prepared to hand over a combined £1.1 billion per year to Facebook and Google in return for greater control over how their personal data is collected and used, a new report from Which? has found. The consumer champion has repeatedly found that many people are uncomfortable about the […]
Gareth Shaw, Which? Head of Money, said: “Which? has repeatedly raised the alarm over the private testing system with the government, which has too often left travellers out of pocket and, in some cases, without a test result. “It’s right that the Health Secretary has announced tougher measures, including fines for providers if they mislead […]
Rory Boland, Which? Travel Editor, said: “It’s clear that the government has been given multiple warnings about the many problems with the private Covid travel testing system but didn’t act fast enough. “The result is thousands of people who have already been ripped off and many more who will have been unable to reunite with loved […]
Gareth Shaw, Which? Head of Money, said: “These latest results echo our own findings that show some challenger banks are leaving the biggest household names in the shade, with their innovative approach in key areas like customer service, communication and transparency of charges being highly valued by customers. “The Covid-19 pandemic has put many people’s personal finances […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “We have repeatedly exposed fake reviews on websites including Amazon and Google, so this investigation is a positive step. The CMA must now move swiftly towards establishing whether these companies have broken the law. “This should prompt Amazon and Google to finally take the necessary […]
Rocio Concha, Director of Policy and Advocacy at Which?, said: “Our research has consistently found that leaving a few tech giants unchecked to take advantage of their position can lead to higher prices and less choice for consumers, so it is positive that the regulator is launching this market study. “It’s good news that the […]
Rocio Concha, Director of Policy and Advocacy at Which?, said: “A decline in competition across the economy is a serious concern. It hurts consumers by reducing choice, increasing prices and stifling innovation. “Since the UK’s departure from the EU, the government has an opportunity to reform and strengthen competition policy to make it work better […]
Funeral directors are not disclosing the prices of their services transparently, despite being put on notice by the Competition and Markets Authority (CMA) that changes were needed, Which? research has found. A lack of transparency about the cost of their services puts vulnerable customers at risk of paying inflated prices and could lead to […]
Alex Neill, Managing Director of Which? Home Services, said: “The provisional findings of the CMA’s investigation into the merger between these supermarkets echo our own concerns about its potential impact for shoppers, and so we will be watching closely to ensure that these are addressed. “If the merger is set to cause the range of […]
Systemic failure in the care home sector is leaving the majority of people with limited choice and half of people needing care having to wait for a bed, according to new research by Which?. The consumer champion found that almost half of people (48%) who had arranged care for themselves or a loved one said there weren’t any places in at […]