Adam French, Which? Consumer Rights Expert, said: “While it’s right the FCA is proposing price caps on excessive claims management firm charges, the regulator should require financial firms to pay the costs of CMCs where the firm is at fault and the consumer is owed compensation. “This approach would still enable CMCs to operate on […]
Which? executive director, Richard Lloyd, said: “Nuisance calls aren’t just annoying, they can intimidate people too, so regulators must continue to slap down firms that treat cold calling rules with disdain. “We would urge consumers to report all nuisance calls and texts to help regulators go after those flouting the regulations. We also want to see senior […]
Which? executive director, Richard Lloyd said: “Hopefully this is the start of a concerted crackdown by regulators, using their new powers to send a clear message that nuisance calling won’t be tolerated. This company made millions of unwanted calls so we welcome the Claims Management Regulator baring its teeth. “The size of this fine should make […]
Which? executive director, Richard Lloyd, said: “Unwanted calls disrupt the lives of millions every day, so it is good news it’s now easier for regulators to prosecute nuisance callers. Regulators must send a crystal clear message to firms that nuisance calling is unacceptable by using these new powers to maximum effect. “We urge everyone to report […]
Richard Lloyd, Which? executive director said: “This is a positive change for consumers. We have campaigned for years for the Legal Ombudsman to handle complaints about Claims Management Companies (CMCs) so that consumers who are treated badly will get access to independent dispute resolution and compensation. “CMCs have a poor reputation, especially over rip-off PPI […]
Richard Lloyd, Which? executive director said: “People find silent and abandoned calls especially distressing, so it’s good to see Ofcom taking action. To help tackle nuisance calls, we need to see regulators clamp down hard on firms that break the rules. “The nuisance calls task force has urged all businesses making marketing calls to ensure they […]
Richard Lloyd Which? executive director and chairman of the new independent nuisance call Task Force said: “The more people sign up to the Telephone Preference Service the better, but this research confirms that the TPS alone will not stop nuisance calls once and for all. “Companies need to play by the rules that are there to protect […]
Consumer group Which? has today been asked by the Government to set up a task force to help tackle the everyday menace of unwanted calls and texts. The task force, chaired by Which? executive director, Richard Lloyd, is part of the Department for Culture, Media and Sport’s (DCMS) Action Plan on nuisance calls, and will bring […]
Which? executive director, Richard Lloyd said: “More information to help consumers avoid rogue claims management companies is welcome but much tougher action is needed to clean up an industry riddled with poor practice. “We want to see people in charge of claims firms properly held to account for bad behaviour – this means hefty fines, licences being revoked […]
Richard Lloyd, executive director at Which?, said: “It’s good to see Ofcom flexing its muscles against abandoned and silent calls. With so many people telling us they are being bombarded by nuisance calls and texts, we have been calling for all the relevant regulators to work together to properly police and punish those responsible with substantial fines and suspension of licences.” Background […]