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Results for Compensation tag

October 2019

Which? response to Three network outage

17 October 2019

Adam French, Which? Consumer Rights Expert, said: “Huge numbers of Three customers have woken up to find they are unable to make calls or use roaming data and will be left feeling angry and frustrated as a result. “The mobile operator has to do right by its customers by keeping them informed, ensuring no one […]

Statement: Compensation, Mobile outage, Mobile signal, Three

Keeping you waiting – Manchester Airport worst for security queues

15 October 2019

Passengers travelling through Manchester face the longest average security queue waiting times of any large UK airport, according to Which? research.  All three of the northern hub’s terminals had worse waiting times than rival airports – averaging 16 minutes per passenger – while in the worst-case scenario one holidaymaker reported queuing for up to 90 […]

Press Release: airline, airport, Compensation, delays, holiday, Manchester Airport, queues, security, Travel

July 2019

Updated Which? advice on potential BA pilot strike

23 July 2019

Adam French, Consumer Rights Expert, Which?, said: “As the threat of potential disruption over the busy summer period looms ever larger, it is more important than ever for BA make sure they have an adequate contingency plan in place, including sufficient staff and capacity to minimise the impact on passengers. “If a strike by airline […]

Statement: airline, airline cancellation, airline delay, Compensation, refund, strike

March 2018

Train companies’ misleading compensation claims hit the buffers

8 March 2018

Train companies are set to amend their terms in order to stop misleading customers about their compensation rights when they lose money following delays or cancellations, after Which? revealed they were potentially breaking the law. The Office for Road and Rail (ORR) worked with the rail industry to change train operators’ terms and conditions to […]

Press Release: additional loss, cancellations, Compensation, consequential loss, consumer rights act, CRA, delay repay, National Rail Conditions of Travel, NRCoT, office of road and rail, ORR, Rail, rail network, RDG, train

December 2017

Millions of rail passenger journeys experienced significant delays last year

29 December 2017

Passengers lost at least 3,594,264 hours to significantly delayed journeys last year according to research from Which? With rail fares due to rise by an average of 3.4% from 2 January, the consumer champion found that across all train companies under franchise, significant delays of at least 30 minutes affected 7,188,529 passenger journeys last year. […]

Press Release: cancellations, Compensation, delay repay, delays, journey, late, loss, ORR, Pete Moorey, Rail, railway, repay, slow, Trains

January 2017

Do you know if your investments are protected?

18 January 2017

With returns on cash at all time record lows and more people considering investing in stocks and shares, new Which? research reveals the majority of the public aren’t aware of the safeguards in place should the worst happen to their investments. The collapse of a financial firm is every investor’s worst nightmare, yet Which? has […]

Press Release: Compensation, Harry Rose, Investments, Money, Personal Finance

December 2016

“It is only right that beleaguered Southern commuters are being offered improved compensation” – – Which? response to Southern passenger compensation announcement

2 December 2016

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “It is only right that beleaguered Southern commuters are being offered improved compensation after months of travel misery. With no end in sight for the extreme disruptions passengers are experiencing, much more needs to be done to ensure all passengers receive compensation for overcrowded trains and poor service. Where […]

Statement: Compensation, Rail, rail delays, Southern

October 2016

“Volkswagen customers in the UK will be dismayed that they are not being treated fairly” – Which? response to US Volkswagen customers being awarded settlement

25 October 2016

Vickie Sheriff, Which? Director of Campaigns & Communications, said: “Volkswagen customers in the UK will be dismayed that they are not being treated fairly, when customers in the US are being awarded high amounts of compensation. “Many drivers are still no closer to finding out about when their cars will be fixed, and will rightly question […]

Statement: Car, Cars, Compensation, emissions, scandal, settlement, Transport, Volkswagen, VW

“We need to see this rolled out across the railways” – Which? response to Government announcement on Delay Repay 15

13 October 2016

Vickie Sheriff, Director of Campaigns and Communications at Which?, said:   “This update to the Delay Repay scheme is welcome news for passengers who will now find compensation available for shorter delays to their train journeys.   “However, we need to see this rolled out across the railways and the pressure is on train companies […]

Statement: Compensation, delay, train, train ticket, Vickie Sheriff

September 2016

“VW must not be let off the hook” Which? response to EU Commission announcement

6 September 2016

Alex Neill, Which? Director of Policy and Campaigns, said: “VW must not be let off the hook if they have broken the law so it’s good to see the European Commission pressing for action on this issue.  Volkswagen customers in the UK will rightly question why US consumers are getting compensation and nothing is on […]

Statement: Compensation, VW

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