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Train companies are set to amend their terms in order to stop misleading customers about their compensation rights when they lose money following delays or cancellations, after Which? revealed they were potentially breaking the law. The Office for Road and Rail (ORR) worked with the rail industry to change train operators’ terms and conditions to […]
Passengers lost at least 3,594,264 hours to significantly delayed journeys last year according to research from Which? With rail fares due to rise by an average of 3.4% from 2 January, the consumer champion found that across all train companies under franchise, significant delays of at least 30 minutes affected 7,188,529 passenger journeys last year. […]
With returns on cash at all time record lows and more people considering investing in stocks and shares, new Which? research reveals the majority of the public aren’t aware of the safeguards in place should the worst happen to their investments. The collapse of a financial firm is every investor’s worst nightmare, yet Which? has […]
Vickie Sheriff, Which? Director of Campaigns and Communications, said: “It is only right that beleaguered Southern commuters are being offered improved compensation after months of travel misery. With no end in sight for the extreme disruptions passengers are experiencing, much more needs to be done to ensure all passengers receive compensation for overcrowded trains and poor service. Where […]
Vickie Sheriff, Which? Director of Campaigns & Communications, said: “Volkswagen customers in the UK will be dismayed that they are not being treated fairly, when customers in the US are being awarded high amounts of compensation. “Many drivers are still no closer to finding out about when their cars will be fixed, and will rightly question […]
Vickie Sheriff, Director of Campaigns and Communications at Which?, said: “This update to the Delay Repay scheme is welcome news for passengers who will now find compensation available for shorter delays to their train journeys. “However, we need to see this rolled out across the railways and the pressure is on train companies […]
Alex Neill, Which? Director of Policy and Campaigns, said: “VW must not be let off the hook if they have broken the law so it’s good to see the European Commission pressing for action on this issue. Volkswagen customers in the UK will rightly question why US consumers are getting compensation and nothing is on […]
Alex Neill, Which? Director of Policy and Campaigns said:”Given the extreme disruption passengers are facing for the foreseeable future, Southern must offer improved compensation, particularly for season ticket holders and commuters forced to use crowded short form trains at peak times. “Where possible affected passengers should receive automatic compensation so that they don’t have to […]
Alex Neill, Which? Director of Policy and Campaigns, said: “We welcome today’s commitment from Government to ensure every UK household has the legal right to a fast broadband connection, improved switching, automatic compensation when services fail and tougher sanctions for nuisance calling. “Telecoms are an essential service and it’s important that the measures in the Digital […]
Which? executive director, Richard Lloyd, said: “It is a scandal that millions of passengers are delayed and aren’t getting the compensation they’re owed. We made a super-complaint to the rail regulator and they agreed that train companies need to swiftly change their approach and make rail refunds easier.”