Results for Compensation tag

Alex Neill, Which? Director of Policy and Campaigns said:”Given the extreme disruption passengers are facing for the foreseeable future, Southern must offer improved compensation, particularly for season ticket holders and commuters forced to use crowded short form trains at peak times. “Where possible affected passengers should receive automatic compensation so that they don’t have to […]

Alex Neill, Which? Director of Policy and Campaigns, said:  “We welcome today’s commitment from Government to ensure every UK household has the legal right to a fast broadband connection, improved switching, automatic compensation when services fail and tougher sanctions for nuisance calling.    “Telecoms are an essential service and it’s important that the measures in the Digital […]

Which? executive director, Richard Lloyd, said: “It is a scandal that millions of passengers are delayed and aren’t getting the compensation they’re owed. We made a super-complaint to the rail regulator and they agreed that train companies need to swiftly change their approach and make rail refunds easier.”

Which? executive director Richard Lloyd said: “People now see telecoms as essential services, so we welcome proposals to raise standards across the industry, with faster, more reliable broadband and automatic compensation for consumers when things go wrong. “Ofcom must move quickly with these reforms and ensure that Openreach genuinely improves the service for customers who have […]