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Results for complaints tag

March 2022

Computer says no: Half of UK customers experience problem with internet provider, Which? finds

29 March 2022

Half of UK broadband customers have experienced a problem with their service provider in the last year, with issues ranging from slow speeds to frequent outages – some lasting over an hour, new Which? research reveals. In a survey of almost 4,000 broadband customers, the consumer champion found that one in two (49%) broadband customers […]

Press Release: broadband, BT, complaints, Lisa Barber, Sky, talktalk, Virgin media

February 2020

Which? reveals true scale of unreported energy complaints

27 February 2020

New research from Which? reveals that energy industry complaints data vastly underestimates the true scale of grievances customers experience – as they feel let down by suppliers on billing, payments, customer service and switching. Analysis from the consumer champion found that if every customer who had reason to complain to their supplier in the last […]

Press Release: complaints, customer service, Energy, Natalie Hitchins, Ofgem

July 2019

To Fly. To Swerve complaints: BA passengers left disappointed when they report problems

26 July 2019

British Airways is the airline most likely to leave customers disappointed when they complain about problems with delays and cancellations, according to a Which? survey. As British holidaymakers brace for a summer of potential travel disruption with a series of strikes looming, the consumer champion collected details of more than 2,500 experiences from passengers who […]

Press Release: airline delays, British Airways, complaints, customer service, delays and cancellations, flight delays, Ryanair

January 2018

Which? response to Transport Focus’ National Rail Passenger Survey

30 January 2018

Alex Hayman, Which? Managing Director of Public Markets, said: “Thousands of people have told us about their miserable train journeys, so it’s no surprise to see satisfaction is down overall and chronically poor on value for money and handling of delays. “Our research has shown that seven million journeys were significantly delayed last year and satisfaction […]

Statement: cancellations, complaints, customer service, delays, Rail, satisfaction, train, transport focus, Travel

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