Which? Press Office
Menu
  • Home
  • Latest Releases
  • Broadcast Media Spokespeople
  • Press Office Contacts

Results for consumer rights act tag

March 2018

Train companies’ misleading compensation claims hit the buffers

8 March 2018

Train companies are set to amend their terms in order to stop misleading customers about their compensation rights when they lose money following delays or cancellations, after Which? revealed they were potentially breaking the law. The Office for Road and Rail (ORR) worked with the rail industry to change train operators’ terms and conditions to […]

Press Release: additional loss, cancellations, Compensation, consequential loss, consumer rights act, CRA, delay repay, National Rail Conditions of Travel, NRCoT, office of road and rail, ORR, Rail, rail network, RDG, train

May 2016

Tickets still being sold unlawfully

24 May 2016

New Which? research reveals music and theatre tickets are still being sold unlawfully on some of the UK’s biggest secondary ticketing sites.   With the Government’s independent review of the secondary ticketing market due to report by 26 May, Which? has found numerous examples of tickets being sold in breach of the Consumer Rights Act […]

Press Release: botnets, consumer rights act, CRA, face value, GET ME IN!, music tickets, restrictions, seat location, seating, Seatwave, secondary ticketing, Stubhub, theatre tickets, ticket harvesting, tickets, Viagogo

“Rail travel offers little more value for money than it did a decade ago”, Richard Lloyd, Which? executive director responds to Rail Delivery Group journey figures.

7 May 2016

“Journeys may be increasing but passengers say that rail travel offers little more value for money than it did a decade ago. Train companies must do much more to tackle delays and poor service and the Government should be bringing forward new passenger rights as soon as possible.” Notes to Editors: Rail passengers were due to get further rights […]

Press Release: cancelled, consumer rights act, delays, late, passengers, poor service, Rail, rail regulator, rights, Super-complaint, train, Travel

  • Latest Tweets from Which? Press Office

    Which? Press Office
    • This morning, @HarryKind appeared on @BBCBreakfast where he discussed how people can protect themselves from becom… https://t.co/Gm8WWSYiMY from Twitter Web App
    • RT @guardian: Valencia tops surprising poll of travellers’ favourite coastal stays in Europe https://t.co/pwRgIhtbvG from Twitter Web App
    • RT @SkyNews: The UK's favourite European coastal towns have been revealed, with lesser-known destinations beating popular hotspots in the r… from Twitter Web App
    @whichpress
  • Popular Tags

    Adam French Banking banking standards Banks Big Change broadband Business Calling Time CMA Consumer Consumer Rights Cost of living customers Energy FCA Financial services Food fraud Gareth Shaw government Health Insurance Jenny Ross Money Mortgage Natalie Hitchins Nuisance calls Payday lenders Payday loans Pensions Personal Finance PPI Public Services Retail Rocio Concha Rory Boland scams Sue Davies Technology Telecomms Telecoms Transport Travel University Which?
  • Which? Campaigns

    • Freedom to pay. Our way.

      Help us protect access to cash as a payment option

    • Scams

      Call on the government to safeguard us from scams

  • Which? Spokespeople

    Meet the team of Which? experts.