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Which? has exposed scores of online retailers that have return policies in breach of consumer law offering Buy Now, Pay Later and other forms of payment, putting shoppers at risk of losing their money if they want to send back unwanted or faulty goods. The consumer champion found more than 170 online retailers, listed on […]
Adam French, Which? Consumer Rights Expert, said: “While it’s right the FCA is proposing price caps on excessive claims management firm charges, the regulator should require financial firms to pay the costs of CMCs where the firm is at fault and the consumer is owed compensation. “This approach would still enable CMCs to operate on […]
Parcels lobbed over fences, forged signatures and packages chewed almost beyond recognition by foxes were just some of the Christmas delivery disasters endured by online shoppers – as new Which? research reveals two in three had at least one issue with their deliveries last year. The consumer champion surveyed more than 2,000 people about their […]
Despite costing hundreds of pounds more than their standard counterparts, smart appliances could be rendered obsolete after as little as two years as manufacturers stop providing vital software updates, according to a new Which? investigation. The consumer champion calculated that, on average, customers pay £855 more for a smart fridge-freezer than a standard one, £259 […]
Wedding venues are potentially breaking the law by exploiting unfair terms and conditions to avoid refunding couples for cancellations due to coronavirus, a new Which? investigation reveals. Many frustrated couples have contacted Which? as they are struggling to get refunds, often worth tens of thousands of pounds, from venues for weddings cancelled or postponed due […]
Adam French, Consumer Rights Expert at Which?, said: “With Wimbledon cancelled due to the pandemic, tennis fans who paid for packages – which can cost thousands of pounds for high-profile matches – will be concerned about being left out of pocket. “You should be entitled to a refund for a ticket’s face-value price – as […]
Adam French, Which? Consumer Rights Expert, said: “While understandable, the cancellation of the Edinburgh festivals will be disappointing news for the millions of people who flock to the Scottish capital to experience one of the world’s great cultural events. It’s good to see that some organisers have said they’ll be refunding registration fees, tickets and […]
Rory Boland, Editor of Which? Travel, said: “The government’s promise that a huge repatriation effort is underway will be good news to many UK residents stuck in increasingly difficult situations abroad who have struggled to get any practical advice or help from the foreign office. “The problem has been growing for weeks so the government […]
Which? is warning urgent action is needed to protect consumers who face losing large sums of money amid a breakdown of the system of travel protections. The consumer champion has been inundated with messages and requests for help from people who face losing large sums – with some airlines and package travel providers refusing to […]
Rory Boland, Editor of Which? Travel, said: “With mass flight cancellations and dozens of countries introducing restrictions to deal with coronavirus, it looks increasingly unlikely that holidays outside the UK booked in the coming weeks will go ahead – and many people will be worried about losing large sums of money as a result. “Thanks […]