Two-thirds of consumers who received vouchers for experiences – such as short trips, afternoon teas and theatre shows – had issues redeeming their gift, new Which? research has found. Experience vouchers are popular gifts but new Which? research has found that redeeming these vouchers is leaving some consumers with an experience they would rather forget. […]
One in 10 (9%) who have had home renovations were dissatisfied with the outcome, Which? research finds, as the consumer champion calls for a mandatory dispute resolution scheme for the home improvement sector. A quarter (27%) who had work carried out in the past two years told the consumer champion they found the process of […]
Major retailers’ online chat functions – including both live agents and automated chatbots – are giving their customers incorrect advice on faulty goods, new Which? research has found. Which? put seven major retailers’ online chat functions to the test and found that all of them were giving inconsistent – and often incorrect – consumer rights […]
Pet tarantulas held overnight, a parcel thrown into a pond and laptop left in the pouring rain are just some of last year’s biggest delivery disasters, as new Which? research reveals two in five online shoppers experienced at least one issue with a delivery last Christmas. The consumer champion surveyed more than 1,500 people in […]
Lisa Webb, Which? Consumer Rights Expert, said: “The prospect of Made.com entering administration will be concerning news for customers with orders placed – and exercising rights is not always straightforward in these circumstances. “If a company enters administration, it may not accept the return of items. Many customers may find themselves in a situation where […]
Extended warranties from some of the biggest online tech stores are not worth the extra cost – especially as consumers face a cost of living crisis, Which? warns. Which? surveyed 2,000 UK consumers and found one in five bought a retailer’s extended warranty for a tech or appliance product in the past two years. However, […]
Broadband customers searching for their provider’s phone number on Google have been duped by misleading adverts for a suspect broadband broker, Which? research reveals. A Which? investigation found ads for two companies – Broadband Services and Phone Internet – regularly appeared at the top of Google’s results page when broadband customers searched for the Sky, […]
Which? is calling for online retailers to make it easier for shoppers to specify delivery instructions as new research shows that seven in 10 disabled consumers experienced delivery problems in the last year. A joint survey carried out by Which? and the Research Institute of Disabled Consumers found that seven in 10 (72%) disabled consumers […]
Parcels lobbed over fences, broken items and packages taken away by the bin men were just some of the Christmas delivery disasters experienced by online shoppers – as new Which? research reveals that around four in ten online shoppers experienced at least one issue with their delivery last Christmas. The consumer champion surveyed more than […]
Which? is warning people to think twice about buying gift cards this Christmas after new research from the consumer champion found nearly one in 10 people had received a gift card for a retailer which went bust since the start of the pandemic. The consumer champion surveyed 2,000 people to find out the issues consumers […]