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Adam French, Consumer Rights Expert at Which?, said: “With Wimbledon cancelled due to the pandemic, tennis fans who paid for packages – which can cost thousands of pounds for high-profile matches – will be concerned about being left out of pocket. “You should be entitled to a refund for a ticket’s face-value price – as […]
Adam French, Which? Consumer Rights Expert, said: “While understandable, the cancellation of the Edinburgh festivals will be disappointing news for the millions of people who flock to the Scottish capital to experience one of the world’s great cultural events. It’s good to see that some organisers have said they’ll be refunding registration fees, tickets and […]
Rory Boland, Editor of Which? Travel, said: “The government’s promise that a huge repatriation effort is underway will be good news to many UK residents stuck in increasingly difficult situations abroad who have struggled to get any practical advice or help from the foreign office. “The problem has been growing for weeks so the government […]
Which? is warning urgent action is needed to protect consumers who face losing large sums of money amid a breakdown of the system of travel protections. The consumer champion has been inundated with messages and requests for help from people who face losing large sums – with some airlines and package travel providers refusing to […]
Rory Boland, Editor of Which? Travel, said: “With mass flight cancellations and dozens of countries introducing restrictions to deal with coronavirus, it looks increasingly unlikely that holidays outside the UK booked in the coming weeks will go ahead – and many people will be worried about losing large sums of money as a result. “Thanks […]
Gareth Shaw, Head of Money at Which?, said: “Our concerns are being borne out with a large chunk of the insurance industry, including the biggest travel insurer AXA, suspending new travel insurance policies and putting coronavirus restrictions on existing ones. “Anyone planning a holiday should get insurance as soon as they book. If you haven’t […]
Rory Boland, Which? Travel Editor, said: “Airlines have been struggling to deal with the sheer volume of inquiries from people who are understandably worried about their travel plans, and this situation is set to become worse as a result of the government’s warning against travel to parts of Spain. “Passengers desperately need information and clarity, […]
Which? is calling for the urgent introduction of a comprehensive pensions dashboard after an investigation exposed how the current system leaves workers struggling to track down and understand their retirement pots. The consumer champion challenged 12 volunteers to track down key pieces of information about each of their 38 pension schemes, to see what difficulties […]
Jenny Ross, Which? Money Editor, said: “The cash network has already been dramatically eroded, and unless urgent action is taken in the Budget, it’s clear that it will crumble completely. “Some industry-led initiatives are encouraging, but they cannot stem the tide of bank branch and cash machine closures alone, and without legislation many more communities […]
Jenny Ross, Which? Money Editor, said: “Millions of people are at risk of being cut off from the cash they need to pay for vital goods and services and while industry-led initiatives are encouraging, they are not enough to stem the tide of bank branch and cash machine closures in the long run. “Without urgent […]