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Results for Consumer Rights tag

June 2022

Consumers facing cost of living squeeze should ditch worthless warranties to save cash, Which? finds

25 June 2022

Extended warranties from some of the biggest online tech stores are not worth the extra cost – especially as consumers face a cost of living crisis, Which? warns. Which? surveyed 2,000 UK consumers and found one in five bought a retailer’s extended warranty for a tech or appliance product in the past two years. However, […]

Press Release: Consumer Rights, consumer rights act 2015, Cost of living, Natalie Hitchins

April 2022

Click-to-dial vultures using Google ads to prey on broadband customers, Which? warns

12 April 2022

Broadband customers searching for their provider’s phone number on Google have been duped by misleading adverts for a suspect broadband broker, Which? research reveals.  A Which? investigation found ads for two companies – Broadband Services and Phone Internet – regularly appeared at the top of Google’s results page when broadband customers searched for the Sky, […]

Press Release: Adam French, broadband, Consumer Rights

February 2022

Seven in 10 disabled consumers have faced delivery problems in the past year, Which? reveals

15 February 2022

Which? is calling for online retailers to make it easier for shoppers to specify delivery instructions as new research shows that seven in 10 disabled consumers experienced delivery problems in the last year.  A joint survey carried out by Which? and the Research Institute of Disabled Consumers found that seven in 10 (72%) disabled consumers […]

Press Release: Adam French, Consumer Rights, deliveries

December 2021

Smashed wine bottles and binned deliveries: Which? reveals Christmas delivery disasters, and the courier most likely to let you down

16 December 2021

Parcels lobbed over fences, broken items and packages taken away by the bin men were just some of the Christmas delivery disasters experienced by online shoppers – as new Which? research reveals that around four in ten online shoppers experienced at least one issue with their delivery last Christmas.  The consumer champion surveyed more than […]

Press Release: Adam French, Christmas, Consumer Rights, deliveries

November 2021

Which? warning over Christmas gift cards as consumers left stuck with vouchers for bust retailers

12 November 2021

Which? is warning people to think twice about buying gift cards this Christmas after new research from the consumer champion found nearly one in 10 people had received a gift card for a retailer which went bust since the start of the pandemic.  The consumer champion surveyed 2,000 people to find out the issues consumers […]

Press Release: Adam French, Christmas, Consumer Rights

September 2021

Speaking directly with a member of staff beats social media, texts and bots for sorting consumer complaints, Which? reveals 

16 September 2021

Fewer than half of people who experienced an issue with a retailer rate social media, online chat bots and text as efficient communication methods as technology fails to supplant communication methods which allow customers to speak directly to staff, Which? research has found.  Which? surveyed more than 5,000 consumers who experienced an issue with an […]

Press Release: Adam French, Consumer Rights, customer service

August 2021

Delivery dramas and return nightmares: Which? survey reveals the best and worst online retailers for resolving customer complaints

20 August 2021

Homebase, Carphone Warehouse and Sports Direct are among the worst performers according to Which? research revealing which online retailers had the best and worst customer service when dealing with customer issues during the pandemic.   During the last 17 months of disruption to all our lives, good customer service has been more important than ever as […]

Press Release: Adam French, Consumer Rights, customer service, Online shopping

July 2021

Consumers facing a refund lottery during summer ‘pingdemic’, Which? warns

26 July 2021

Which? is calling on businesses to do the right thing by consumers and offer refunds and flexibility if consumers are told to self-isolate by the NHS app.  From 8 – 14 July alone, more than 600,000 people were pinged by the NHS app and told to self-isolate. Millions more could potentially be pinged before 16 […]

Press Release: Adam French, Consumer Rights, coronavirus, refunds

Pint of printer ink? That’ll be £1,300 please: Which? reveals the eye-watering cost of branded printer ink

23 July 2021

A Which? investigation has found that printer ink is one of the most expensive liquids consumers can purchase when bought from the big inkjet printer manufacturers – and people could save a small fortune by opting for third-party alternatives.  Which? research has uncovered that inkjet printer ink bought from the manufacturer could be up to […]

Press Release: Adam French, Consumer Rights

Rip-off copycat ads running rife on search engines, Which? warns

7 July 2021

Copycat ads are running rife on search engines and misleading consumers into paying more than they need to for health cards, driving licences and visas – and one ad was even proposing to break the law, a Which? investigation has found.  The consumer champion searched on Google for common travel documents – such as health […]

Press Release: Adam French, Consumer Rights

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