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Fewer than half of people who experienced an issue with a retailer rate social media, online chat bots and text as efficient communication methods as technology fails to supplant communication methods which allow customers to speak directly to staff, Which? research has found. Which? surveyed more than 5,000 consumers who experienced an issue with an […]
Homebase, Carphone Warehouse and Sports Direct are among the worst performers according to Which? research revealing which online retailers had the best and worst customer service when dealing with customer issues during the pandemic. During the last 17 months of disruption to all our lives, good customer service has been more important than ever as […]
Which? is calling on businesses to do the right thing by consumers and offer refunds and flexibility if consumers are told to self-isolate by the NHS app. From 8 – 14 July alone, more than 600,000 people were pinged by the NHS app and told to self-isolate. Millions more could potentially be pinged before 16 […]
A Which? investigation has found that printer ink is one of the most expensive liquids consumers can purchase when bought from the big inkjet printer manufacturers – and people could save a small fortune by opting for third-party alternatives. Which? research has uncovered that inkjet printer ink bought from the manufacturer could be up to […]
Copycat ads are running rife on search engines and misleading consumers into paying more than they need to for health cards, driving licences and visas – and one ad was even proposing to break the law, a Which? investigation has found. The consumer champion searched on Google for common travel documents – such as health […]
Which? research has found consumers could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they would expect. Around three in 10 people told Which? they are now more likely to pay for ticket insurance after the pandemic led to mass cancellations of concerts, festivals and […]
Three in five people have received fake delivery company texts over the last year as fraudsters exploit the pandemic, according to new research from Which?. Text scams have boomed as Covid confined millions of people to their homes and consumers became increasingly reliant on deliveries, with fraudsters posing as couriers and delivery companies and attempting […]
A Which? snapshot investigation found ordering takeaways via food delivery apps was up to 44 per cent more expensive than going directly to the restaurant, while new research from the consumer champion also reveals that app users are sometimes struggling to get a satisfactory solution when something goes wrong with their order. Which? researchers looked […]
Which? is calling for greater protections for devastated victims of romance fraud, as new analysis from the consumer champion shows a dramatic spike in cases during the pandemic. Dating without meeting in person has become the new normal in the last year, giving fraudsters new opportunities to take advantage of online daters. Which? analysis of […]
Which? is calling for the Competition and Markets Authority (CMA) to be given greater powers to deal with businesses that break consumer law – after hearing from several couples still struggling to get refunds for weddings cancelled due to the pandemic. A year after the consumer champion first raised the alarm that venues were leaving […]