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Adam French, Which? Consumer Rights Expert, said: “Thousands of holidaymakers will be disappointed that they won’t be refunded from the collapse of Thomas Cook within the 60-day cut off date but we would urge these customers to make sure they stick with official channels as scammers have been circling to take advantage in the past. […]
Punctuality in the skies has drastically deteriorated in the last five years – inflicting misery on millions of passengers and often leaving them out of pocket, according to a Which? analysis of almost 10 million flights. The consumer champion looked at Civil Aviation Authority data from 2014 to 2018 and found that eight of the […]
The majority of people who shopped online over the Christmas period last year had a problem with a delivery – with parcels thrown over fences, taken to the tip by binmen and even getting chewed on by the dog, according to research from Which?. Which? looked at the delivery experience of people during the […]
Second-hand car dealers are more trusted among car buyers than private sellers found online or through classified ads, Which? research has found. The study found that six in 10 (62%) car buyers trust a second-hand car dealership, with the vast majority (81%) thinking that a dealership would be more likely to uphold the legal rights […]
An investigation by Which? has revealed that almost 50 major online retailers were misinforming or failing to provide clear information to shoppers about returns rights on their websites. The consumer champion assessed the information provided about online returns and faulty goods rights on the websites of 46 popular retailers and supermarkets, finding that 45 failed […]
From a pair of novelty socks to a book you already own, Which? research unwraps the true story of what really happens to those gifts that require a forced smile on Christmas morning.Which? surveyed over 2,000 people about their shopping and gifting habits at Christmas. The research revealed that almost one in three (30%) received […]
Which? reveals how deliveries ahead of Christmas are not arriving as planned, with consumers reporting lengthy delays, damaged packages and poor communication. Earlier in December, Which? asked over 2000 people about their experience of receiving deliveries within the past month, and found that only a third (35%) received all their deliveries as expected. The survey […]
Which? reveals that more than half of shoppers are over-estimating their returns rights when doing their Christmas shopping on the high street. With the Christmas shopping season underway, Which? is stressing the importance of shoppers knowing the difference between their rights when shopping online or in-store. Which? asked more than 2000 people about their Christmas […]
More than 1100 people have used a new Which? online tool to start the process of returning faulty products worth over £3 million for a refund, replacement or repair over the Christmas period. Complaints range from a mobile app that didn’t work to a sports car (costing over £100,000) with faulty brakes. The tool has […]
New research from Which? reveals that one in ten men (8%) plan to leave their Christmas shopping until the week before Christmas. Whereas most (64%) women started their Christmas shopping well before December. Of those we surveyed, most women (70%) claimed to have started their Christmas shopping before December, with one in seven (15%) having […]