More than 1100 people have used a new Which? online tool to start the process of returning faulty products worth over £3 million for a refund, replacement or repair over the Christmas period. Complaints range from a mobile app that didn’t work to a sports car (costing over £100,000) with faulty brakes. The tool has [...]
New research from Which? reveals that one in ten men (8%) plan to leave their Christmas shopping until the week before Christmas. Whereas most (64%) women started their Christmas shopping well before December. Of those we surveyed, most women (70%) claimed to have started their Christmas shopping before December, with one in seven (15%) having [...]
After receiving hundreds of complaints about Microsoft’s Windows 10 update, Which? is calling on the tech powerhouse to honour consumers’ rights, including paying compensation where it’s due. Which? surveyed views on the upgrade from over 5,500 Which? members in June this year. Of the 2,500 users who had been upgraded to Windows 10 from an [...]
The Which? Consumer Rights team reveal some of the little-known clauses that could catch you out and invalidate your warranty. Warranties can include some common exclusions but we looked at a variety of products to uncover some of the stranger exclusions to watch out for. We looked at warranties on everything from boilers to laptops [...]
As new research reveals 85% of people think businesses should have equal or greater responsibility than consumers for protecting them from online fraud and scams, Which? is calling on the Government to take action. Which? today launches its ‘Safeguard us from Scams’ campaign, calling on the Government’s Joint Fraud Taskforce to review how businesses take responsibility when their customers are [...]
Alex Neill, Which? Director of Campaigns, said: “Consumers need to be aware of their rights when a high street retailer goes into administration, particularly regarding gift vouchers. Our advice to anyone with a BHS voucher is to spend it as quickly as possible.” Your rights: Which? has free independent consumer rights advice on what to do if a [...]
This Mother’s Day, if your flowers are delivered in poor condition, damaged or don’t match the description given online, fear not, you should be able to get a full or partial refund. In a new Which? survey of over 2,000 members of the public, one in five (22%) of those who had received flowers in [...]
Ahead of tomorrow’s watershed review of the telecoms sector, Which? is calling on the regulator to make sure consumers are properly compensated when things go wrong. Consumers now view telecoms as an essential service, with Which? research finding people are twice as likely to say they were planning to reduce spending over the next few [...]
Which? has helped more than 1,000 people try to get a refund, repair or replacement for faulty items worth up to £1,188,073 over the Christmas period using their new faulty goods tool. The average price of a product claimed for by users of the tool is £213, with claims ranging from £4.99 for a faulty [...]
Faulty Christmas gifts? Your return rights explained With Christmas Day now behind us, you might be returning some unwanted or faulty gifts, but do you know your rights? Around four in ten (44%) shoppers we surveyed incorrectly believed they had a legal right to a refund if they changed their mind, while another four in [...]