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Results for Consumer Rights tag

February 2021

Shoppers at risk from online retailers with returns policies that flout consumer law, Which? reveals

1 February 2021

Which? has exposed scores of online retailers that have return policies in breach of consumer law offering Buy Now, Pay Later and other forms of payment, putting shoppers at risk of losing their money if they want to send back unwanted or faulty goods. The consumer champion found more than 170 online retailers, listed on […]

Press Release: Adam French, BNPL, Consumer Rights, returns

January 2021

Which? comments as FCA proposes CMC fee price cap

21 January 2021

Adam French, Which? Consumer Rights Expert, said: “While it’s right the FCA is proposing price caps on excessive claims management firm charges, the regulator should require financial firms to pay the costs of CMCs where the firm is at fault and the consumer is owed compensation. “This approach would still enable CMCs to operate on […]

Statement: Adam French, CMCs, Consumer Rights

December 2020

Forged signatures and fox food: Which? reveals Christmas delivery disasters, and the courier most likely to let you down

3 December 2020

Parcels lobbed over fences, forged signatures and packages chewed almost beyond recognition by foxes were just some of the Christmas delivery disasters endured by online shoppers – as new Which? research reveals two in three had at least one issue with their deliveries last year. The consumer champion surveyed more than 2,000 people about their […]

Press Release: Adam French, Christmas, Consumer Rights, courier, delivery

June 2020

A fridge too far? The smart appliances that cost a grand more but may only last two years

8 June 2020

Despite costing hundreds of pounds more than their standard counterparts, smart appliances could be rendered obsolete after as little as two years as manufacturers stop providing vital software updates, according to a new Which? investigation. The consumer champion calculated that, on average, customers pay £855 more for a smart fridge-freezer than a standard one, £259 […]

Press Release: aftercare, Consumer Rights, hackers, Natalie Hitchins, Obsolescence, Samsung, security updates, smart ech, smart fridge, smart home, updates

May 2020

Couples jilted at altar by wedding venues cancelling big day – and pocketing their cash

26 May 2020

Wedding venues are potentially breaking the law by exploiting unfair terms and conditions to avoid refunding couples for cancellations due to coronavirus, a new Which? investigation reveals. Many frustrated couples have contacted Which? as they are struggling to get refunds, often worth tens of thousands of pounds, from venues for weddings cancelled or postponed due […]

Press Release: Adam French, Consumer Rights

April 2020

Which? response to Wimbledon cancellation

1 April 2020

Adam French, Consumer Rights Expert at Which?, said: “With Wimbledon cancelled due to the pandemic, tennis fans who paid for packages – which can cost thousands of pounds for high-profile matches – will be concerned about being left out of pocket. “You should be entitled to a refund for a ticket’s face-value price – as […]

Statement: Adam French, Consumer Rights, coronavirus

Which? response as Edinburgh festivals cancelled amid coronavirus crisis

1 April 2020

Adam French, Which? Consumer Rights Expert, said: “While understandable, the cancellation of the Edinburgh festivals will be disappointing news for the millions of people who flock to the Scottish capital to experience one of the world’s great cultural events. It’s good to see that some organisers have said they’ll be refunding registration fees, tickets and […]

Statement: Adam French, Consumer Rights, coronavirus

March 2020

Which? response to government commitment of repatriation of the Britons stuck abroad

26 March 2020

Rory Boland, Editor of Which? Travel, said: “The government’s promise that a huge repatriation effort is underway will be good news to many UK residents stuck in increasingly difficult situations abroad who have struggled to get any practical advice or help from the foreign office. “The problem has been growing for weeks so the government […]

Statement: Consumer Rights, Travel

Consumers face losing thousands amid breakdown of travel protections, Which? warns

24 March 2020

Which? is warning urgent action is needed to protect consumers who face losing large sums of money amid a breakdown of the system of travel protections. The consumer champion has been inundated with messages and requests for help from people who face losing large sums – with some airlines and package travel providers refusing to […]

Press Release: Consumer Rights, coronavirus, flight, flight cancellations, flight cancelled, flights, holiday, holiday cancelled, Rory Boland, Travel, travel protections, Which?, Which? Travel

Which? advice for people due to travel in the coming weeks

16 March 2020

Rory Boland, Editor of Which? Travel, said: “With mass flight cancellations and dozens of countries introducing restrictions to deal with coronavirus, it looks increasingly unlikely that holidays outside the UK booked in the coming weeks will go ahead – and many people will be worried about losing large sums of money as a result. “Thanks […]

Statement: Consumer Rights, Travel

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