An investigation by Which? has revealed that almost 50 major online retailers were misinforming or failing to provide clear information to shoppers about returns rights on their websites. The consumer champion assessed the information provided about online returns and faulty goods rights on the websites of 46 popular retailers and supermarkets, finding that 45 failed […]
From a pair of novelty socks to a book you already own, Which? research unwraps the true story of what really happens to those gifts that require a forced smile on Christmas morning.Which? surveyed over 2,000 people about their shopping and gifting habits at Christmas. The research revealed that almost one in three (30%) received […]
Which? reveals how deliveries ahead of Christmas are not arriving as planned, with consumers reporting lengthy delays, damaged packages and poor communication. Earlier in December, Which? asked over 2000 people about their experience of receiving deliveries within the past month, and found that only a third (35%) received all their deliveries as expected. The survey […]
Which? reveals that more than half of shoppers are over-estimating their returns rights when doing their Christmas shopping on the high street. With the Christmas shopping season underway, Which? is stressing the importance of shoppers knowing the difference between their rights when shopping online or in-store. Which? asked more than 2000 people about their Christmas […]
More than 1100 people have used a new Which? online tool to start the process of returning faulty products worth over £3 million for a refund, replacement or repair over the Christmas period. Complaints range from a mobile app that didn’t work to a sports car (costing over £100,000) with faulty brakes. The tool has […]
New research from Which? reveals that one in ten men (8%) plan to leave their Christmas shopping until the week before Christmas. Whereas most (64%) women started their Christmas shopping well before December. Of those we surveyed, most women (70%) claimed to have started their Christmas shopping before December, with one in seven (15%) having […]
After receiving hundreds of complaints about Microsoft’s Windows 10 update, Which? is calling on the tech powerhouse to honour consumers’ rights, including paying compensation where it’s due. Which? surveyed views on the upgrade from over 5,500 Which? members in June this year. Of the 2,500 users who had been upgraded to Windows 10 from an […]
The Which? Consumer Rights team reveal some of the little-known clauses that could catch you out and invalidate your warranty. Warranties can include some common exclusions but we looked at a variety of products to uncover some of the stranger exclusions to watch out for. We looked at warranties on everything from boilers to laptops […]
As new research reveals 85% of people think businesses should have equal or greater responsibility than consumers for protecting them from online fraud and scams, Which? is calling on the Government to take action. Which? today launches its ‘Safeguard us from Scams’ campaign, calling on the Government’s Joint Fraud Taskforce to review how businesses take responsibility when their customers are […]
Alex Neill, Which? Director of Campaigns, said: “Consumers need to be aware of their rights when a high street retailer goes into administration, particularly regarding gift vouchers. Our advice to anyone with a BHS voucher is to spend it as quickly as possible.” Your rights: Which? has free independent consumer rights advice on what to do if a […]