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Adam French, Which? Consumer Rights Expert, said: “Peloton could have communicated more clearly with British consumers about the recall of a Tread model sold in the UK. “Peloton Tread customers in the UK should check their machine to see if the recall applies to their model. If it does, they should stop using the treadmill […]
A Which? investigation has found that doorstep scammers are back in business after lockdown restrictions – and these ruthless fraudsters are using new coronavirus scams to target the most vulnerable. According to Action Fraud data, £18.7 million was lost to doorstep crime in 2020 alone. With many in-person scams believed to go unreported, the true […]
Which? is calling on the government and businesses to make the new costs of buying from EU-based retailers clear and increase the public’s awareness of these changes so consumers are not left with unexpected fees or scammed into paying unnecessary charges. For many consumers, import charges and confusing returns policies have made shopping with EU […]
Which? has exposed scores of online retailers that have return policies in breach of consumer law offering Buy Now, Pay Later and other forms of payment, putting shoppers at risk of losing their money if they want to send back unwanted or faulty goods. The consumer champion found more than 170 online retailers, listed on […]
Adam French, Which? Consumer Rights Expert, said: “While it’s right the FCA is proposing price caps on excessive claims management firm charges, the regulator should require financial firms to pay the costs of CMCs where the firm is at fault and the consumer is owed compensation. “This approach would still enable CMCs to operate on […]
Parcels lobbed over fences, forged signatures and packages chewed almost beyond recognition by foxes were just some of the Christmas delivery disasters endured by online shoppers – as new Which? research reveals two in three had at least one issue with their deliveries last year. The consumer champion surveyed more than 2,000 people about their […]
Despite costing hundreds of pounds more than their standard counterparts, smart appliances could be rendered obsolete after as little as two years as manufacturers stop providing vital software updates, according to a new Which? investigation. The consumer champion calculated that, on average, customers pay £855 more for a smart fridge-freezer than a standard one, £259 […]
Wedding venues are potentially breaking the law by exploiting unfair terms and conditions to avoid refunding couples for cancellations due to coronavirus, a new Which? investigation reveals. Many frustrated couples have contacted Which? as they are struggling to get refunds, often worth tens of thousands of pounds, from venues for weddings cancelled or postponed due […]
Adam French, Consumer Rights Expert at Which?, said: “With Wimbledon cancelled due to the pandemic, tennis fans who paid for packages – which can cost thousands of pounds for high-profile matches – will be concerned about being left out of pocket. “You should be entitled to a refund for a ticket’s face-value price – as […]
Adam French, Which? Consumer Rights Expert, said: “While understandable, the cancellation of the Edinburgh festivals will be disappointing news for the millions of people who flock to the Scottish capital to experience one of the world’s great cultural events. It’s good to see that some organisers have said they’ll be refunding registration fees, tickets and […]