This Mother’s Day, if your flowers are delivered in poor condition, damaged or don’t match the description given online, fear not, you should be able to get a full or partial refund. In a new Which? survey of over 2,000 members of the public, one in five (22%) of those who had received flowers in […]
Ahead of tomorrow’s watershed review of the telecoms sector, Which? is calling on the regulator to make sure consumers are properly compensated when things go wrong. Consumers now view telecoms as an essential service, with Which? research finding people are twice as likely to say they were planning to reduce spending over the next few […]
Which? has helped more than 1,000 people try to get a refund, repair or replacement for faulty items worth up to £1,188,073 over the Christmas period using their new faulty goods tool. The average price of a product claimed for by users of the tool is £213, with claims ranging from £4.99 for a faulty […]
Faulty Christmas gifts? Your return rights explained With Christmas Day now behind us, you might be returning some unwanted or faulty gifts, but do you know your rights? Around four in ten (44%) shoppers we surveyed incorrectly believed they had a legal right to a refund if they changed their mind, while another four in […]
As part of the Government’s Better Deal, the Chancellor has announced that Which? will work with businesses to change the way they present their terms and conditions, particularly online, and help ensure there are no surprises for consumers. This announcement comes as new research from Which? finds nine in ten (90%) people have agreed to […]
Which? executive director Richard Lloyd said: ”This is a thoroughly disappointing judgment based on a narrow interpretation of the law. It will cause chaos if cowboy parking firms choose to take advantage of the ruling by hitting drivers with even more excessive charges. Our advice to consumers is to be on your guard and always appeal if you think a […]
New Which? research has revealed, despite a crackdown on unwanted calls over the past two years, mobile phone users are still receiving a large number of nuisance calls with many not realising they could register their mobile number with the Telephone Preference Service (TPS). As Which? launches a new free text service to help people combat nuisance […]
Which? executive director, Richard Lloyd, said: “These figures confirm the scale of the deception the British public has faced, so we now need the Government to urgently set out a timetable for action so that consumers can get redress. We also want the rest of the car industry to swiftly set out whether their tests have […]
Which? executive director Richard Lloyd said: “A bumper £200,000 fine by the ICO should make nuisance callers sit up and take notice. We now also need to see senior executives held personally accountable if their organisation makes unlawful calls. “With the Government looking at making caller line ID mandatory for marketing calls and increased action from regulators, telecoms providers must now […]
The Consumer Rights Act becomes law on 1 October 2015 and it will simplify, strengthen and modernise UK consumer legislation. The Consumer Rights Act consolidates three big pieces of consumer law – the Sale of Goods Act, the Unfair Terms in Consumer Contracts Regulations and the Supply of Goods and Services Act. The changes brought […]