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Rocio Concha, Which? Director of Policy and Advocacy, said: “There are too many instances where the financial services market does not meet consumer needs or provide customers with adequate protection, so proposals for a new duty that puts consumers at the heart of what businesses do have the potential to be hugely significant. “If these […]
Consumer champion Which? has announced its shortlist for this year’s Which? Awards, celebrating the brands that have excelled in the past year. Which? is well-known for its expert advice and reviews, using rigorous standards to assess thousands of products and services, and calling out practices that present consumer harm. As well as its Best Buy […]
Garden furniture prices have soared by as much as 155 per cent during the pandemic, Which? research reveals, with major retailers now charging consumers thousands of pounds more for some popular outdoor items. Which? has heard from consumers facing furniture price increases, items being out of stock, and delivery delays of multiple months since […]
More than two-thirds of UK consumers feel left in the dark about new trade deals amid public concern for the government to take into account key consumer issues, such as food, data protection and environmental standards, new Which? research reveals. Which? surveyed over 3,000 UK adults to find out how the public feels about post-Brexit […]
The vast majority of consumers are taking steps to reduce their environmental impact, but many can struggle to take action in the areas that cause the greatest harm, a Which? study has found, reinforcing the need for consumers to be supported in making more sustainable choices. The consumer champion surveyed more than 3,500 members of […]
Holidaymakers face being prevented from travelling to Spain, Italy and other popular European destinations after a no-deal Brexit unless they renew their passports in the next two days, Which? is warning. In January, Which? revealed that around 3.5 million UK passports will not be accepted for travel to the Schengen zone – 26 European countries […]
From a pair of novelty socks to a book you already own, Which? research unwraps the true story of what really happens to those gifts that require a forced smile on Christmas morning.Which? surveyed over 2,000 people about their shopping and gifting habits at Christmas. The research revealed that almost one in three (30%) received […]
Vickie Sheriff, Which? Director of Campaigns and Communications, said: “Which? has repeatedly found that people with a financial shortfall can be charged much more by the big high street banks for using an unarranged overdraft than they would by a payday loan company. The Financial Conduct Authority must use its review of high-cost short-term credit […]
As the Chancellor prepares to deliver his first Budget, new research from Which? has found that nearly five million working people in the UK are worried about their financial situation. Overall, 28% of all UK households said they were experiencing some form of financial distress, be it relying more on overdrafts and loans or struggling […]
As new research shows that the public are growing increasingly concerned about the implications of leaving the EU, Which? is calling on the Government to make sure that consumer interests are placed at the heart of the negotiations. Almost six months on from the EU referendum, new research for Which? finds that nearly half (47%) […]