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Results for Consumer tag

December 2017

‘Just what I wanted!’: Which? reveals the UK’s top strategies for dealing with Christmas presents that miss the mark

27 December 2017

From a pair of novelty socks to a book you already own, Which? research unwraps the true story of what really happens to those gifts that require a forced smile on Christmas morning.Which? surveyed over 2,000 people about their shopping and gifting habits at Christmas. The research revealed that almost one in three (30%) received […]

Press Release: Christmas, Consumer, Consumer Rights, gift, present, retailer, returns, rights, shop, shopper, shopping, unwanted, unwanted gift

March 2017

“FCA must use its review of high-cost short-term credit to tackle these exorbitant charges” – Which? response to APPG announcement on overdraft charges

1 March 2017

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “Which? has repeatedly found that people with a financial shortfall can be charged much more by the big high street banks for using an unarranged overdraft than they would by a payday loan company. The Financial Conduct Authority must use its review of high-cost short-term credit […]

Statement: Banks, Consumer, Personal Finance

Five million working people struggle with money worries

1 March 2017

As the Chancellor prepares to deliver his first Budget, new research from Which? has found that nearly five million working people in the UK are worried about their financial situation. Overall, 28% of all UK households said they were experiencing some form of financial distress, be it relying more on overdrafts and loans or struggling […]

Press Release: Consumer, government, Money, Vickie Sheriff

December 2016

Concerns grow over Brexit, food prices and the pound

11 December 2016

As new research shows that the public are growing increasingly concerned about the implications of leaving the EU, Which? is calling on the Government to make sure that consumer interests are placed at the heart of the negotiations.  Almost six months on from the EU referendum, new research for Which? finds that nearly half (47%) […]

Press Release: Brexit, Consumer, Food, government, Money

November 2016

“We have been campaigning for the ASA and CAP to change the rules” – Which? response to ASA advertised broadband speed findings

17 November 2016

  Alex Neill, Which? Managing Director of Home & Legal services, said: “This research proves what Which? has been saying for years. Advertised broadband speeds can be misleading and many people are unaware that they may never get the attractive high speeds on offer. “We have been campaigning for the ASA and CAP to change […]

Statement: Alex Neill, ASA, broadband, CAP, Consumer, Telecoms

October 2016

“It would have been wrong for the Government to move forward with plans without assurances that consumers could get value for money” – Which? response to Government cancelling plans to create a market for secondary annuities

18 October 2016

Vickie Sheriff, Director of Campaigns and Communications, Which? said: “The decision to cancel these plans will be disappointing for those who wanted to take advantage of the new pension freedoms. However Which? raised concerns that some people may not get a good deal, so it would have been wrong to move forward without assurances that […]

Statement: Consumer, government, pension, Pensions, secondary annuity, Vickie Sheriff

Rest of UK lagging behind London for mobile 4G access

5 October 2016

The consumer champion Which? and independent mobile coverage experts OpenSignal have found the rest of the UK is lagging behind London for access to 4G signal. ​New data from the OpenSignal ‘State of Mobile Networks: UK’ report, produced in association with Which?, found that while mobile users in London can access 4G signal 69.7% of […]

Press Release: Consumer, Technology, Telecoms

August 2016

More supermarket promotions on less healthy food

4 August 2016

As new research finds supermarkets have more promotions on less healthy food and drink, Which? says retailers must play their part in the fight against obesity. Which? analysed data collected by mySupermarket on the number of promotions across the major supermarkets between April and June this year. Of the 77,165 promotions where nutritional data was […]

Press Release: Consumer, Food

“It’s good to see Ofgem swiftly taking forward the CMAs recommendations” – Which? response to Ofgem energy announcement

3 August 2016

Alex Neill, Which? Director of Policy and Campaigns, said: “After two years of investigation into the energy market it’s now time for action, so it’s good to see Ofgem swiftly taking forward the CMAs recommendations to increase competition and reach people who are not engaged in the market. “The regulator faces a huge challenge in […]

Statement: Consumer, Energy

July 2016

“It’s only right that consumers are automatically compensated” – Which? response to BT broadband service outage

20 July 2016

Alex Neill, Which? Director of Policy and Campaigns, said: “Many people now view broadband as an essential service so it’s only right that consumers are automatically compensated when their service is lost, as it has been for many BT customers today. “The Government must push forward with the Digital Economy Bill ​to give broadband customers […]

Statement: broadband, Consumer, Telecoms

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