Results for Consumer tag

Rory Boland, Editor of Which? Travel, said:  “Reducing the number of flights operating this summer may well be sensible in providing a more reliable service and fewer last-minute cancellations, but it certainly wasn’t sensible to make this announcement without first agreeing with airlines operating from Gatwick which flights would be cancelled. “Passengers with trips booked are now in a […]

Rocio Concha, Which? Director of Policy and Advocacy, said: “It’s very positive to see action to tackle the avalanche of fake reviews that undermine confidence in online shopping and tougher powers for the CMA to protect consumers from rogue companies that consistently flout the law – including the ability to fine firms directly. “The impact […]

Consumer confidence in the economy and future household finances has plummeted to the lowest levels since 2020, Which? research reveals, as the consumer champion calls for businesses and government to do more to support the most financially vulnerable ahead of the Spring Statement.  According to the latest findings from Which?’s consumer insight tracker, confidence in […]

Consumers’ growing concerns about the rising cost of living and disparities in broadband speeds across Scotland emerged as some of the key findings in Which?’s annual Consumers in Scotland report.  The consumer champion carried out extensive research with more than 1,000 people in Scotland to uncover and understand the key issues faced by consumers. The […]

Adam French, Which? Consumer Rights Expert, said: “Record-high prices at the pumps will be worrying for many households and put further pressure on those already struggling with the rising cost of living – but there are ways for motorists to minimise their fuel bills. “The best prices are often found at supermarket forecourts and most […]

Around 2.5 million UK households missed payments in January, new Which? research suggests, as the consumer champion calls for businesses and government to do more to support those in financial distress.  According to the latest findings from Which?’s consumer insight tracker, an estimated 2.5 million households missed or defaulted on at least one mortgage, rent, […]

Rocio Concha, Which? Director of Policy and Advocacy, said: “There are too many instances where the financial services market does not meet consumer needs or provide customers with adequate protection, so proposals for a new duty that puts consumers at the heart of what businesses do have the potential to be hugely significant. “If these […]

Consumer champion Which? has announced its shortlist for this year’s Which? Awards, celebrating the brands that have excelled in the past year. Which? is well-known for its expert advice and reviews, using rigorous standards to assess thousands of products and services, and calling out practices that present consumer harm. As well as its Best Buy […]

Garden furniture prices have soared by as much as 155 per cent during the pandemic, Which? research reveals, with major retailers now charging consumers thousands of pounds more for some popular outdoor items.   Which? has heard from consumers facing furniture price increases, items being out of stock, and delivery delays of multiple months since […]

More than two-thirds of UK consumers feel left in the dark about new trade deals amid public concern for the government to take into account key consumer issues, such as food, data protection and environmental standards, new Which? research reveals.  Which? surveyed over 3,000 UK adults to find out how the public feels about post-Brexit […]