With more people than ever relying on home broadband during the pandemic, one in six Welsh consumers trying to carry out everyday tasks such as banking and managing their utilities online have had difficulty, according to Which?’s annual Consumers in Wales Report. The consumer champion carried out extensive research with more than 1,000 people in […]
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More than 1100 people have used a new Which? online tool to start the process of returning faulty products worth over £3 million for a refund, replacement or repair over the Christmas period. Complaints range from a mobile app that didn’t work to a sports car (costing over £100,000) with faulty brakes. The tool has […]
Which? executive director, Richard Lloyd, said: “We’ve consistently found that the biggest telecoms companies are letting their customers down with poor service, so this increase in complaints should be a wake up call to providers. Telecoms is now an essential service and if providers don’t improve Ofcom should step in.”
Which? editor, Richard Headland, said: “Our research shows many painkilling medicines have exactly the same active ingredients, despite vastly different marketing, packaging and pricing. Our advice to people is to buy cheaper generic medicines wherever possible and, if in doubt, ask a pharmacist.” Notes to editors Our latest research on painkillers can be found here.
New Which? research reveals around a third (31%) of drivers bought a car they later regretted. The top complaints in our survey found almost a third of people (30%) had purchased a faulty vehicle and over one in ten (16%) found the car they’d bought cost more to run than they expected. Our survey also revealed 13% […]