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Which? is calling on businesses to do the right thing by consumers and offer refunds and flexibility if consumers are told to self-isolate by the NHS app. From 8 – 14 July alone, more than 600,000 people were pinged by the NHS app and told to self-isolate. Millions more could potentially be pinged before 16 […]
Which? research has found consumers could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they would expect. Around three in 10 people told Which? they are now more likely to pay for ticket insurance after the pandemic led to mass cancellations of concerts, festivals and […]
Rory Boland, Which? Travel Editor, said: “France’s decision to quarantine UK travellers in response to the Indian variant is a stark reminder of the unpredictability of international travel this year. “People would have already been confused about what travel is safe and permitted due to the country’s status on the UK’s amber list, and this […]
New Which? research indicates alarming flaws in the effectiveness of widely-available face coverings, with one popular reusable mask only blocking a third of potentially harmful particles during testing. The consumer champion looked at a range of popular brands and styles of face coverings and masks, including those sold by pharmacy chains, supermarkets, high street stores […]
Rory Boland, Editor of Which? Travel, said: “Travellers face eye-watering costs for Covid tests which will price many people out of seeing loved ones or taking a holiday when international travel resumes, so it’s important the government quickly considers steps it can take to reduce costs while ensuring safety. “Which? has submitted evidence to the […]
A quarter of Northern Irish consumers have struggled to access cash during the pandemic according to Which?, fuelling fears that Covid is hastening the UK’s transition towards a cashless society before millions of people are ready. The consumer champion carried out extensive research with more than 1,000 people in Northern Ireland during December 2020 to […]
Gareth Shaw, Head of Money at Which?, said: “Millions of people rely on cash every day but many will struggle to access their money during the coronavirus crisis. Our research has found a third of people, including those aged 65 and over and vulnerable consumers, have concerns about managing their money digitally, so this initiative […]
Gareth Shaw, Head of Money at Which?, said: “The financial impact of the coronavirus crisis on savings including pensions is a huge concern for consumers, and the uncertainty has created the perfect environment for fraudsters to thrive. “In the last few weeks, there has been a rise in scams and dodgy get-rich-quick investments, so it […]
Three-quarters of the population have experienced shortages of products when shopping in recent weeks, with vulnerable consumers among those struggling to get hold of essentials, new research from Which? has found. In a survey of more than 2,000 members of the public on the impact of the coronavirus outbreak carried out between 20th-24th March, three-quarters […]
Adam French, Consumer Rights Expert at Which?, said: “With Wimbledon cancelled due to the pandemic, tennis fans who paid for packages – which can cost thousands of pounds for high-profile matches – will be concerned about being left out of pocket. “You should be entitled to a refund for a ticket’s face-value price – as […]