Sue Davies, Which? Head of Food Policy said: “Which? has repeatedly exposed inconsistent and confusing supermarket pricing, which could make it difficult for shoppers to easily work out which products offer the best value, so it’s positive to see the Competition and Markets Authority calling for immediate action from the supermarkets on this issue. “The […]
Which? is urging the government to take strong action to support British households when the competition regulator publishes its findings on the grocery sector, as new research from the consumer champion finds that some food prices have been hiked by up to 175 per cent since 2021. In recent months supermarkets have been keen to […]
Millions of UK households are struggling to afford bill and housing payments, Which? research finds, as the consumer champion urges essential businesses – such as supermarkets, telecoms companies and energy firms – to do more to support their customers. Which?’s June consumer insight tracker found that 1.3 million households missed or defaulted on a household […]
Over half of broadband customers have experienced problems with their connection in the past year, Which? finds, as the consumer champion calls on providers inflicting above-inflation price hikes to improve their service. Which?’s latest broadband satisfaction survey of nearly 4,000 broadband customers found over half (53%) have experienced connection issues in the year to January […]
Soaring food prices are having a detrimental impact on the mental health of shoppers and families across the UK, new research from Which? has found. The increased price of everyday groceries has worsened the mental health of one in four (25%) people, according to a new survey from the consumer champion, which also finds that […]
Trust in the food industry has dropped to a nine-year low, Which?’s research finds, as two-thirds of consumers say they feel supermarkets are ripping people off in expensive convenience stores that fail to stock budget range foods. Which?’s monthly consumer insight tracker found that trust in the groceries industry dropped in May to the lowest […]
Sue Davies, Which? Head of Food Policy, said “These worrying findings echo Which?’s own research that found millions of desperate households are having no choice but to turn to more extreme measures such as skipping meals in order to make ends meet. “Supermarkets need to step up and do more to help their customers. They […]
Three-quarters of consumers are perplexed by their energy bills, Which? finds, as a new report from the consumer champion shows that clearer communications from energy firms could help reduce bill anxiety and improve customer satisfaction. Which?’s research found three-quarters of people (76%) are confused by their energy bill, while half (48%) of all consumers also […]
Which? is urging the Prime Minister to back struggling British shoppers at his food summit today, as new research from the consumer champion shows food inflation remaining at shockingly high levels, with some meat, yoghurt and vegetables among items costing double what they were this time last year. In April, Which? analysed prices on more […]
Sue Davies, Which? Head of Food Policy, said: “It is right that the regulator is taking a leading role in holding firms to account during the cost of living crisis by reviewing whether consumers are paying unfair prices for groceries, alongside the project it has already announced looking at how unit pricing is provided by […]