In response to Ofcom’s changes to service number call charges that come into effect across the UK tomorrow Which? executive director, Richard Lloyd, said: “Making 0800 numbers free no matter how you call will stop mobile users being caught out. Providers now need to be crystal clear with customers about their access charges for other […]
Richard Lloyd, Which? executive director said: “Nobody should have to pay a premium to complain to their bank so this is another victory for the 90,000 people who supported our Costly Calls campaign. “Some of our biggest banks have already dropped high rate phone numbers, and we urge all financial providers to do the right thing and cut […]
Ahead of today’s Downing Street meeting with the insurance industry on flooding, Which? is renewing its calls on insurance companies to ditch expensive telephone numbers. When the Prime Minister recently intervened to require the Environment Agency to change its flood helpline from an 0845 to an 0345 number, the Government sent a clear message that […]
Which? executive director, Richard Lloyd said: “This guidance is a step in the right direction but it’s disappointing no deadline has been set and public bodies will still be able to use expensive 0845 numbers. “People should not be left out of pocket when calling essential services so we need to see these new rules brought in as soon as possible, […]
A new Which? campaign is asking for a ban on costly calls, as new Which? research finds that two-thirds of people (67%) think companies use high-rate numbers to discourage people calling them. Three quarters (75%) would be put off phoning customer services if they had to use a high-rate number, and three in five (63%) […]