Train companies are set to amend their terms in order to stop misleading customers about their compensation rights when they lose money following delays or cancellations, after Which? revealed they were potentially breaking the law. The Office for Road and Rail (ORR) worked with the rail industry to change train operators’ terms and conditions to […]
With just five days to go until the start of the UEFA European Championships, a Which? investigation has revealed a significant number of unofficial websites claiming to sell Euro 2016 tickets, in breach of ticket restrictions and consumer law, leaving fans at risk of being disappointed and turned away from the ground. UEFA’s terms and […]
Alex Neill, Which? Director of Policy and Campaigns, said: “Our research found extensive examples of tickets being sold unlawfully so it’s right that secondary ticketing sites have clearly been told they are responsible for complying with the law. The Government and Trading Standards must now ensure they can take strong action to punish any sites found breaking the rules. […]
New Which? research reveals music and theatre tickets are still being sold unlawfully on some of the UK’s biggest secondary ticketing sites. With the Government’s independent review of the secondary ticketing market due to report by 26 May, Which? has found numerous examples of tickets being sold in breach of the Consumer Rights Act […]