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Results for CRA tag

March 2018

Train companies’ misleading compensation claims hit the buffers

8 March 2018

Train companies are set to amend their terms in order to stop misleading customers about their compensation rights when they lose money following delays or cancellations, after Which? revealed they were potentially breaking the law. The Office for Road and Rail (ORR) worked with the rail industry to change train operators’ terms and conditions to […]

Press Release: additional loss, cancellations, Compensation, consequential loss, consumer rights act, CRA, delay repay, National Rail Conditions of Travel, NRCoT, office of road and rail, ORR, Rail, rail network, RDG, train

June 2016

Consumers warned to be wary of unofficial sites selling Euro 2016 tickets

5 June 2016

With just five days to go until the start of the UEFA European Championships, a Which? investigation has revealed a significant number of unofficial websites claiming to sell Euro 2016 tickets, in breach of ticket restrictions and consumer law, leaving fans at risk of being disappointed and turned away from the ground. UEFA’s terms and […]

Press Release: championships, consumer rights act 2015, CRA, euro, football, France, scam, secondarything, stadium, ticket tout, ticketing, tickets, UEFA

May 2016

“It’s right that secondary ticketing sites have clearly been told they are ​responsible for complying​ with the law” – Which? response to the Government’s independent review on secondary ticketing

26 May 2016

Alex Neill, Which? Director of Policy and Campaigns, said:    “Our research found extensive examples of tickets being sold unlawfully so it’s right that secondary ticketing sites have clearly been told they are ​responsible for complying​ with the law. The Government and Trading Standards must now ensure they can take strong action to punish any sites found breaking the rules. […]

Press Release: consumer rights act 2015, CRA, gig, music, secondary ticketing, theatre, ticket, ticketing

Tickets still being sold unlawfully

24 May 2016

New Which? research reveals music and theatre tickets are still being sold unlawfully on some of the UK’s biggest secondary ticketing sites.   With the Government’s independent review of the secondary ticketing market due to report by 26 May, Which? has found numerous examples of tickets being sold in breach of the Consumer Rights Act […]

Press Release: botnets, consumer rights act, CRA, face value, GET ME IN!, music tickets, restrictions, seat location, seating, Seatwave, secondary ticketing, Stubhub, theatre tickets, ticket harvesting, tickets, Viagogo

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